Novatech Reviews 

22,885
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 339 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the incredibly helpful staff members, highly reliable long-term product performance, and exceptionally fast delivery times on various essential computer components and peripherals. Consumers consistently appreciate the knowledgeable technical assistance, professional advice, and very reasonable prices offered across an extensive selection of trusted items. However, some customers also noted occasional unexpected delivery charges, standard shipping fees, or necessary scheduling adjustments for their incoming online orders. A few other people also experienced minor communication hurdles, specific return policy limitations, or rather strict company guidelines regarding custom computer assembly services.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items arrive promptly in good condition and meet... See more

Service

Consumers find service to be positive, highlighting professional support, helpful technical assistance, and... See more

Delivery service

Clients share positive opinions on delivery service, noting that purchases arrive promptly and as promised in... See more

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, extensive product... See more

Price

Reviewers mention positive feedback about price, consistently noting that consumers can find competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Iv used Novatech for many years, they are my first go to supplier for any computer related equipment. To date I have never been let down or disappointed with my purchase's or their support. Iv just pu... See more

Company replied

Rated 5 out of 5 stars

I contacted the company as I was after a USB3 to SATA lead with very specific features for use with my SSD and RaspberryPi 4. The only lead capable was made by Startech. The NovaTech staff knew exact... See more

Company replied

Rated 5 out of 5 stars

I have bought several computers from Novatech - be they laptop or larger - they have always been good. Recently a desktop built by them 12 years ago gave problems, in view of age a new more modern ma... See more

Company replied

Rated 5 out of 5 stars

Used Novatech for about 10 years, everything I've had from them has been high quality, good value, lasted a long time. By far better performance for the cost over more well-recognised brands. Writing... See more

Company replied


Company details

  1. Computer and Accessories Store
  2. also in
  3. Computer Store
  4. Drives and Storage Service
  5. Gaming service Provider

Written by the company

Novatech is one of the largest retailers of computer products in the UK and has over 30 years' experience in the industry. Novatech's catalogue is comprised of more than 20,000 high quality PC Components, Parts and Systems, including wide ranges of Gaming PCs, monitors (and more!). You can be sure that we have your every need covered, regardless of whether you want equipment to enhance your home, work or gaming computer use. Novatech is a Crown Commercial Service (CCS) supplier of Technology Products, meaning that thousands of government-funded organisations can now benefit from high-quality technology products, assembled and supported in the UK. Novatech is also proud to be ISO 9001 and 14001 certified, a Microsoft Partner, Gold OEM and Gold Desktop, as well as an NVIDIA Tesla Preferred Partner, Intel Technology Provider Platinum and VMWare Professional Solution Provider. Our on-site production line works incredibly hard to ensure that Novatech PC stocks are consistently high. If you need any help selecting the right products – or any other technical advice – help is always at hand thanks to our on-site live chat service, allowing you instant access to sales, customer services and technical support technicians in an instant. There are endless reasons to purchase your hardware, computer peripherals and PC components from Novatech.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

23K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(22,885)

278 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

quick and easy

quick and easy, order turned up on time

19 May 2026
Novatech logo

Reply from Novatech

Thank you for your 5 star review, We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars

I have delt with Novatech for many…

I have delt with Novatech for many years now and have always been very happy with their service.

13 May 2026
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we rea lly appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars

I needed a keyboard mouse and screen to…

I needed a keyboard mouse and screen to tv cable so I could run up my old vista PC.
very good value for money as the PC will only be used when I need the transfer programs to my cnc mill, using good old fashioned RS232.
Novatech are really good value for computer hardware, and they have always got stock.

4 May 2026
Rated 5 out of 5 stars

OMG novatech just go from great to…

OMG novatech just go from great to amazing with the customer care & service. Bought some PC RAM very well priced, instock and works. Last 2 pc's from novatech & can you guess where the 3rd will be from.
Can I give 6*s

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Marie Moon was very helpful in…

Marie Moon was very helpful in confirming that the Dell monitor, that I had selected, was a very good choice.
She took her time to go into detail.
I'm very pleased with the monitor.
In addition Novatech makes it easy to order online and yo subsequently collect, if I wish.

23 April 2026
Rated 5 out of 5 stars

Ordered my pc by phone and as I am of a…

Ordered my pc by phone and as I am of a certain age the young lady was kind and very helpful, good delivery also, well done Novatech.

16 April 2026
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars

Very happy with item purchased ...good…

Very happy with item purchased ...good price and quick delivery ...many thanks A+

15 April 2026
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars

Impressive salesperson

A knowledge salesperson, who gave honest views, and was not at all pushy in attempting more expensive or over specified for the intended activities.

10 April 2026
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

Rated 5 out of 5 stars

Friendly and supportive PC-buying experience

We bought a mid-spec gaming PC from the Novatech showroom. The salesperson (Sam) was extremely helpful, covering the options and tradeoffs, and recommending B-grade stock (where available) to reduce the price. When I'd put it all together and had a problem, Sam took a quick look and got it working quickly and courteously.

16 April 2026
Unprompted review
Novatech logo

Reply from Novatech

Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team

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