I love my NovaPan. I am still in love with this beautiful instrument. I believe handmade things take longer than machine made and I had a great experience purchasing my drum from NovaPan. I recomme... See more
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See what reviewers are saying
Amazing Pan Wow what can I say, the instrument is amazing! Started my journey with a D Kurd and I'm loving it. Along with the excellent tutorials from the talented folks at Novapan and their web... See more
I ordered a handpan from novapans. The order took a bit longer than I expected, but the handpan was a custom order. David, the owner, contacted me quickly when I had a question. He sent at no cost to... See more
I ordered a handpan on June 3, 2023. The acknowledgement said 1-3 weeks delivery. I sent inquiries five times and they always gave some excuse. After three months, I open a dispute with Paypal who... See more
Bad Business
I ordered a handpan on June 3, 2023. The acknowledgement said 1-3 weeks delivery. I sent inquiries five times and they always gave some excuse. After three months, I open a dispute with Paypal who received no response from them either. Paypal refunded my $1100 and now at the end of September I received an email showing that the instrument has shipped from somewhere out of the US even though they claimed to have a large inventory here. I will be refusing delivery since I don’t think I can trust that the product I wll receive is anything like what was ordered.
3 June 2023
Unprompted review
Don't buy here, very bad service.
I ordered a handpan from Novapans on the 2nd of August 2023. It would be send and received in 3 weeks, I got an email confirming that. That didn't happen. Then I cancelled the order because it wasn't even send to me in that time. So now I ask for my refund of $1100. That's not a small amount so I thought they would be respectfull to their customers, but no. Email communication is very slow and after 3 weeks even rude. I started a conflict on paypal after 6 weeks and still they don't respond and I still don't have my money back. I'm very disappointed and will never buy anything online again.. this was the first time making such a big purchase online. I don't recommend buying from this company. Be careful.
24 September 2023
Unprompted review
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