Norwegian Air Shuttle Reviews 

My name is Maria Santana. I’m trying to add baggage and I can’t. Not from Edreams (which send me to the airline website) neither the airline website (which send me to Edreams) no one takes responsibility. Edreams said they don’t have access and Norwegian airlines said they don’t have either, that is only managed by Edreams. For me it looks like miscommunication and I am the one who is gonna pay more in airport to add my baggage!

Extremely Disappointed with Norwegian Airlines' Handling of Canceled Flights

I am very disappointed with how Norwegian Airlines has handled my canceled flights. Despite being entitled under EU Regulation 261/2004 to a rebooking at no additional cost—even on another airline if necessary—Norwegian has refused to provide a suitable solution.

I have repeatedly requested to be rebooked on available flights that fit my schedule, including those operated by other airlines, but Norwegian has ignored these requests and instead directed me toward a refund.

This lack of responsibility and customer care has left me stranded and extremely dissatisfied.

I cannot recommend Norwegian Airlines to anyone who values reliable service and accountability.

Customer service is probably thr worst ive ever seen. Flight arrived so late the airport was shut when we landed (they kept the runway open for us). There was no public transport due to us arriving so late. Choices were to either wait 6 hours for the next bus or get an uber (which was massively more expensive due to the time of night). Submitted my claim which was rejected after TWELVE WEEKS. Spent hours on hold with customer service trying to see the status of my claim, only to ge throught to people who couldnt be bothered to help me.
I think its disgusting for them to reject my claim, I shouldn't be out of pocket due to their poor management.

I've been flying with Norwegian for as long as i can remember, the only issues i have had so far is with airport boarding staff (Which is not a problem with Norwegian, rather Avinor, as I have only had this experience once at an Avinor airport,) I've never experienced any canceled flights either as i can remember, i love this airline.

We were very upset that it took Norwegian so long to deliver our missing suitcase, and that they have failed to explain the delay or compensate us for ruining our holiday. Despite locating the suitcase on day one, the airline didn't deliver it until day five of our seven day holiday.

N4KI8X

Not possible to change seat because of height even 2 month before departure from Billund, bad customer service compared to Ryanair where there where no problem

Beware at the airport as Norwegian airlines send you to a check in kiosk where you incur extra charges even though you have already checked in online. They then refuse to refund you even though there is an obvious error. Staff are exceptionally rude and unhelpful at the airport which was very upsetting especially at the start of a holiday.

Terrible airline. The employees, specially at the gate, are rude and hostile. They made me pay a fee for a cabin luggage, even though the checkin luggage was included. Would not be so bad if they were friendly and helpful. But the overall attitude is very very bad. Last time travelling with these guys.

This airline is superb in supporting partially disabled folk. The service at all airports was excellent

I want to share a feedback for the future. Your airline has no customer understanding what so ever. Our luggage was destroyed by your airline on the 12 October. We went to station at Arlanda to get help, there lady told us she has no idea how claim works and asked to scan a QR code. I did that right away, respecting the 7 day rule. Took all pics, attached invoices, filled in account details, got a message claim was created and got a reference. I left the airport. What a surprise that in the confirmation SMS was a link, which I disregarded, as I already have an sms with confirmation and a reference. I needed to follow link and fill in info I have already provided on another page. Where were I uploading pics? where did I leave my account details? And now I get an answer that since I provided second part of info after 7 days - you will not refund us. Excuse me? I have got your message and reference on the same day? I sent all pics and all proofs that I reported in time! You have an absolutely inhuman process! In the airport, with broken stroller bag with a baby - you think I will follow some link? When you text "claim created?". Say in your message then "You are almost done, one more step left." you are scammers who trick people like that not to pay that refund back. Will never use you again, will tell all my friends and family. You saved 130€ on us - great for company to earn money of our unpaid damages. Guess that is the way if you have a bad company. Shame on you, on your process designers and on how you treat customers. And do not even bother answering with polite chat GPT generated message. Shame on this company and its workers.

Left us stranded at an airport when they cancelled our flight due to tech difficulties. No reps from the airline to help out the 200+ passengers, no info and no support whatsoever.
Customer service shuts at 18 on a Sunday, so you are then basically shafted. Customer service and support is a travesty!!!

We were scheduled to fly with you on October 13th at 09:35 AM from Rome-Fiumicino to Copenhagen. We arrived at 06:30 AM and were first in line for check-in. At check-in, Norwegian informed us the flight was overbooked, and we might not get on. We were told to wait at the gate, but ultimately, we and 16 others were denied boarding. I informed Norwegian that I have a chronic illness and must take medication daily, making it critical I return on October 13th. Despite this, we were told nothing could be done. Norwegian offered us a flight on October 14th at 9:30 PM, but this was unacceptable due to my condition AND the fact that it is a delay of 36 hours. We declined and instead booked another flight with another company. I still have not received the 400€ in compensation or got any refunds for the flight ticket. Absolutely crazy to overbook a flight with more than 16 passengers and have the audacity to rebook us on a flight 36 hours later. I will from now on avoid flying with you ever again and hope people will do the same if they want to make sure to get on the plane via the ticket they have booked and paid for at Norwegian.

I got charged double for my check-in baggage, I've been waiting 20 days for a response on my refund.
I got an answer after sending them a reminder on email, telling me to have patience on the case, so I call them to see what's going on and they cannot connect me to the right department, it's all hidden behind online forms, no response, no updates and they say the handling time is 9 weeks from a submitted claim.

I had a big trip planned for October. We were due to fly Dublin > Riga (with Ryanair), Riga > Helsinki (with Scandinavian), Helsinki > Stockholm (with Scandinavian), Stockholm > Athens (with Norwegian) and Athens > Dublin (with Aer Lingus). My grandfather unfortunately passed away a few days prior to the trip and I had to cancel. All of the other airlines were very sympathetic and offered full refunds, except for Norwegian. I sent them all relevant documents and at an already highly stressful time they made things worse. A really, truly, horrible company with no empathy whatsoever. I will never fly with them again and will strongly encourage anyone else not to do so.

Norwegian, getting other companies to fly for them and does not give any compensation for it

Useless airline, delays all the time, worst staff, trash planes, just stop exist PLS

Horrible little company. They broke my luggage and don't accept the claims despite their personnel at the airport verified the problem and created a claim for me.

DO NOT USE THEIR CAR HIRE SERVICE. Their third party company Will Scam you. Just look att all the reviews!! Cartrawler that work with norweigian is scammers!

Flight was cancelled 3 hours before departure and re-booked on flight for the following morning. We had to book our own hotel room for the night, and are still waiting for a refund a month later. I don’t understand how Norwegian think it is acceptable to make their customers wait this long for their money.

Hele virksomheden forekommer suspekt. De forsinkede mig to dage i London, aflyste bare hjemrejseflyet.
Ingen arrangement for overnatning eller noget som helst.
De anderkendte mit krav da jeg indleverede det, men siden er der intet sket i to måneder. De svarer ikke på henvendelser og bortset fra den oprindelige kvittering er der total stilhed.

Denne mail fik jeg 7. august - og siden er det som at råbe ind i et tomt hul:
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Hi Carsten,
We have received your case with ticket ID: 2728786 If you have any additional information that you think will help us to assist you, please feel free to reply to this email and attach any documents.
Thank you again for contacting us, we will get back to you as soon as possible.

Kind regards
Norwegian Customer Care