Norwegian Air Shuttle Reviews 

Absolutely incredible! I book a guitar in a hard music case to take as oversized luggage. It is a case about 4 feet long, 2 feet wide and 5 inches deep. Black with metal corners and 20 kgs. It has brown plastic tape around it as extra security. Inside is the body of a guitar packed with bubble wrap.
At the airport it went through at the desk with a label attached by the airline.
When we got to Oslo airport it did not arrive, so we filled out a missing luggage notice. All we keep getting from the airline is that they are searching for it, now two days on!
This is a large, noticeable item. How anyone could lose it is incomprehensible!!!
This object belongs to us and it is the airlines responsibility to look after it and transport it as paid for by us! It’s totally unacceptable.

Airline cancelled flight 2 hours before departure due to crew sickness (they did not have standby crew). Reschedules on later non-direct flight that got us to destination with 6-hour delay. When we contacted them later about the claim for a refund under EU261 law, they responded saying crew sickness was an 'exceptional circumstance' (it is not under EU law) and that it wasn't eligeable for refund. When challenged with supporting documents and legal extracts, they simply dismissed us and then closed the line of communication.

I am a regular user of this airline as I commute from the UK to Norway. I have never had a problem with any of the staff as they have all been lovely.
Our flight was cancelled over the new year which meant I had to outlay a lot of costs to fix. I have opened a ticket to request a refund, and after 3 weeks, I still haven't heard anything back.

I recently booked a flight and accidentally made an error in my surname on the outbound ticket. When I contacted customer service, I assumed it would be a simple fix, especially since my return ticket had the correct name. To my frustration, the representative refused to even consider the return ticket as proof of my identity and insisted that I pay the full name change fee, as though an entirely different person would be traveling.
NB: I my country, no person exist with the erroneous name.

I've used Norwegian several times and they were always good.

I never write one star reviews but felt compelled by a recent experience.

Norwegian cancelled my return flight from Copenhagen to London with them with less than 24 hours notice.

I tried to get compensation from them for the flight I had to book with another airline at great expense (they couldn't offer me another flight until the following evening).

They've refused to compensate me at all. And I had to wait two months for them to tell me that. This despite the fact that they are legally obliged to provide 250euros compensation.

Whilst the planes etc are perfectly fine, I'll never fly again with an airline who arbitrarily cancel my flight with little notice and refuse to compensate me for it.

Really disappointing experience flying from Copenhagen to London with this carrier. Got to the airport to be advised that our evening flight had been cancelled at the last minute with no explanation.

Information on what to do was sporadic and contradictory. No one seemed to know what was going on. Advised at one point that overnight accommodation was being sorted and eventually told to find our own.

Claiming expenses for our overnight stay was lengthy and at the last step (downloading receipts) I was advised my downloaded receipt was invalid with no explanation why. Doubt the refund will ever materialise.

Will avoid flying this airline again and have told all my friends about the negative experience. I would have thought negative feedback would be a concern for the carrier but their abysmal rating would indicate they don’t care.

I would rather not give any stars this company are sharks.
We to change date on booking price doubled then booking was not recognised and booking cancelled leaving me with no flights and £900 out of pocket . Cs do not respond and uk call centre just keeps saying error whan I call

If I could give 0 review I would .. they damaged my baggage and I filed report .. it's been 3 weeks and they don't even reply.. followed up many times and they don't reply back ..

A topklasse flight from Copenhaguen to Alicante, last 5th january and was so peacefully and calm. The crew was so polite and correct, and the pilot invited a small kid to visit the cabin. It was so cute !
I think its the best company nowadays to travel. And I was only in turist! To go to copenhaguen they allow to us for landed be in the first seats of the airplane. Really comprehensible and servicial.

I reviewed the ultimate lack of customer service of the Norwegian UK handling company in November.

I could have given an equally bad review of the fact Norwegian managed to take 3 days to forward the luggage from Gatwick to Copenhagen (via Oslo???) and upon receipt we realized that one of the two bags delivered belonged to another poor soul and was not even remotely possible to confuse with our tag# or bag - and then finally 2 days later we received the bag still in as-new condition on the outside, but with the metal handle/carry bars completely destroyed inside the bag (both cut so the bar could neither move in or out) rendering it useless.

But actually the review is of the fact that in spite of having at this point in time quite a history with Norwegian’s baggage department - and having sent an overwhelming amount of photo evidence of condition of the bag and the destruction caused by Norwegian - it took Norwegian 6 (six) weeks to inform that without a receipt they refund only 25% of the bag value in line with international standards. So two learnings: always keep receipts of luggage purchases, and find someone else to fly with…

Customerservice that is absolutely useless.

They deliberately do not want to pay you for damaged baggage, so they make sure that you do not recieve any help and makes the process as difficult as possible.

First I went to the help desk at the airport - they told me to scan this code, and make the claim myself online, and then there would be no problem.

Then I find out that the only thing I did was make a "report" and that I have not made a "claim" since both are required to do within 7 days - I was not told about this at the airport when I asked for help for the process.

So i waited a week for an answer and then wrote to them - heard nothing.
Waited 2 weeks more - wrote - head nothing.

I finally call, and I am being told that they can see my report and my e-mails - but since I have not made a claim after the report, I cannot receive any compensations - and because it was past the 7 days, it is now to late, and they did not find I relevant to get back to me.

Norwegians does not take responsibility for their actions, and both our flights were also delayed.

Flights good.
Staff on board flights very good.
But... oh boy.. when you want a refund (even when you have booked a fully-refundable flight!!!) they take FOREVER to refund you.
And, to make it worse, contacting Norwegian is very, very, very hard to do. Clearly they want customers money, but they have ZERO idea about customer service.

Many things went wrong. We went with the famous flight that was returned back from Luleå. Things that went wrong.

1. We booked seat for window, there was no window, a wall instead.

2. Greedy staff during flight. They even take paid for water, coffe and tea.

3. The flight got cancelled and returned back to Arlanda due to technical issues. The issue was things that was important for landing during cold conditions. Pilot seems have not checked this before take off.

4. During our way back to Arlanda due to cancellation it means our flight time doubled from 1.20H to 2.40H. Anyway we were not given anything, not even water. During the chaos flight attendant takes still paid for orders. It should been given for free for every passenger. They should not taken paid for anything but its all about busniess, even when crashing I guess also they would take paid. Last minute money to the company.

5. According to EU law, when a flight is cancelled you get the will to get money back or have a next flight rebooked. As we know from pandemic, Norwegian was one of many flight companies who didnt pay customers back their money, so in this case. There is no option for this, you are forced to accept next day change of flight, if you want money back? Line 40 minutes in call, and probably they will not give you anyway.

6. My flight was morning, the changed flight was evening with over 10 hours difference in change. Norwegian doesnt care that people will not stay in Luleå, the last bus for me was 19.20, the airplane would come 19.05, I would missed the last bus.

7. Customer service at call and customer service for Norwegian in Arlanda says two different things. They are not in sync. I had this issue that there was no connecting bus in Luleå, so I changed my flight for the next comming day that would fit with the schedule, but the hotel reservation didnt change. Arlanda staff for Norwegian says that I need to make the call, they will help me. For the call im told to go back to airport staff again. But after a 2nd call I get to know that the information I got was incorrect and Norwegian does only cover 1 night of hotel, the rest you need pay. The answer before was that I need pay but Norwegian will pay the money back. That was a lie.

8. During cancellation we get an sms about what will be changed. Its on English. This flight is inbound Swedish. That means the SMS should be in Swedish and than English, not only English.

9. Treatment of old, the old got barely any help. I was even chocked they were not the first to be given water, the staff didnt care as mentioned already. The old must have had a hard day, imagine getting an SMS in only English, and than you need have a phone that you can browse with and accept conditions etc. Even the bus in Luleå some of them you need to call for booking atleast 24 hours before (or before 17.00) so its more than just administration of Norwegian.

10. My luggage also broke, the staff carrying for luggage doesnt care about taking care of checkin baggage. I have now 7 days on me to buy a new one and prove reciptes. Why is everything about me paying first not them? What if I dont have money for example?

11. The call it voucher during a cancellation. But actually its as what many private companies gives a "Expense report". Difference is that in a private company you have the permission from a manager so nothing can go wrong. But Norwegian is doing it differently, you will pay, and than you will ask for a claim and try if it works. The risc of paying for something that is not covered by Norwegian is very high.

12. My arrival time to Luleå orginaly would give me a waiting time of 1 hour for the bus, now its changed to 3 hours. I have not been compensated for this.

13. There is many EU laws to follow, I know there is one EU law that gives you right for compensation during cancelled or rebooked flight, but Norwegian has not talked or informed anything about passengers rights locally aswell as on EU level. Which I see as corruption. Norwegian just as whole this industry, takes advantage of people not knowing the laws. You need to lawyer for cases like this in general. People should be relaxing.

The trip got changed to an earlier flight. After hours of complains, never Norwegian again. They do simply not care about us. They follow EU laws but bends it, and only follows for the extent they need to. The hotel we got for example is the cheapest in Arlanda, there is not even toothbrush and toothpaste included.

Norwegian names even their lunch compensation as "Voucher" but Norwegian is doing like many European flights do. Putting the cost on the passenger and than you put it for trial, called as claim back money. The risc is that you might have paid for things that is not covered by Norwegian, the lunch should been a real voucher not a expense report. Thats done by employees who has permission from a Manager already.

The worst airline I have ever seen in my life!!!

Never had any good flight with them. Always trouble! Delays, cancellations, luggage broken, bad customer service etc. etc.

They even managed to cancel my flight from Oslo to Tromsø 50 min (!!) before departure. Next flight they could offer me was 2 days later. So of course i booked another flight myself, and the lady from Norwegian who was behind the counter said i could claim a refund. It's now 2 months later and still didn't hear anything from them.

At the time that i am writing this review i am waiting at Alicante airport, to take my flight to Oslo, of course with a delay, AGAIN!

The most unreliable airline ever.
Please DO NOT book with them.

The busses are more reliable than Norwegian Airline.
Plus in London their customer service was very unhelpful and rude. Especially their Manager doesn’t even know how to speak.

This would be my first and last time I booked with them.

Thank you

I have flown 6 times with Norwegian and haven´t had any problems so far. I don´t recognize what the other reviews say about the staff having bad attitudes. They have always been kind to me

I wish I could give zero stars.
I booked a flight with Norwegian to fly on the 22nd of December, but it was canceled, completely ruining our travel plans. Instead of rerouting the passenger on the next available flight as required by EU Regulation 261/2004, they only offered a flight on the 24th—too late to spend Christmas as planned.
To make matters worse, they refused to book a flight on another airline, even though it’s their legal obligation. I was forced to pay for a new ticket myself without certainty of being refunded (380 euros one way), which added unnecessary stress and financial burden during the holidays (not even mentioning that I am left without money after paying such amount).
This airline clearly disregards passenger rights and shows zero concern for their customers' well-being. Avoid them!

Cabin crew was so moody on the flight “Munich-Rovaniemi” and “entitled”they probably think they do us a favor. So moody attitude, told me to watch my kids. Will you tell me what to do? I flow by many airlines: Emirates, Lufthansa, Iceland Air etc. and those airlines are not even in the same level as Norwegian but they are much more pleasant, helpful and friendly. And always smiling. Not like this “crew”. Horrible.