Norwegian Air Shuttle Reviews 

Really bad experience
Came off cruise ship in BCN 9 am. Flight at 16.15 pm
Not a chance to check in by drop off/ selfservice - check in was first opened 2 hours before take off. I will not recommend flights out of BCN with Norwegian or any other low fare company - we had bought lounge airside for € 99 because of the many hours we had to spend in the airport - and we didn’t get to use it. I really thought that self service or at least drop off was mainstream in big airports - but Norwegian and BCN still lives in the dark ages. Flight delayed 50 minutes on top of it all.

Flight D82901 from Barcelona (BCN) to Helsinki

The flight was delayed by one hour. The attempt to order food failed: out of four hot meals offered, only one was available. I ordered it — it was awful, just a hot mush of dough and tomato paste. The cabin crew was terrible — more like guards than flight attendants. To Norwegian Air Shuttle: we are customers, not prisoners. Please treat us with respect. Overall rating: the lowest possible.

Flyet var en time forsinket. Forsøket på å bestille mat mislyktes: av fire varme retter var bare én tilgjengelig. Jeg bestilte den – den var forferdelig, en varm grøt av deig og tomatpuré. Kabinpersonalet var ubehagelig – mer som voktere enn flyvertinner. Til Norwegian Air Shuttle: vi er kunder, ikke fanger. Vennligst vis oss respekt. Totalvurdering: den laveste.
Der Flug hatte eine Stunde Verspätung. Der Versuch, etwas zu essen zu bestellen, war erfolglos: Von vier warmen Gerichten war nur eines verfügbar. Ich habe es bestellt – es war schrecklich: eine heiße Masse aus Teig und Tomatenpaste. Das Kabinenpersonal war unfreundlich – eher Aufseher als Stewardessen. An Norwegian Air Shuttle: Wir sind Kunden, keine Gefangenen. Bitte behandeln Sie uns mit Respekt. Gesamtbewertung: die niedrigste.

This one time good airline company has become the Norwegian expensive version of Ryanair. Old and out of date Boeing 737's with worn out seats. Some of the cabin personnel are good, but some of them are quite ignorant.

If you are traveling from an airport without check-in automates avoid Norwegian, unless you want to spend 2 hours in a line worrying about reaching your flight. Their check-in personnel are completely incompetent.

You might consider Ryanair before choosing Norwegian. Ryanair are cheap with shabby service. Norwegian are expensive with not so much better service. Or choose Easyjet. They outclass Norwegian in all areas.

I fly low-cost all the time with Wizz/Easyjet/Ryanair, other than a maximum delay of an hour or so I’ve never had any issues; this is until I decided to book a flight from London to Bergen with Norwegian, I booked all my trips etc and have had to take a massive hit on because Nortweigen have delayed my flight by over 13 hours out of nowhere!
They have no regard for customers and other than a chatbot, no customer services, please just avoid as it will take it out of you emotionally.
A national embarrassment to Norway.

The most humiliating experience I've ever had on a flight – DY1551 (Budapest to Oslo, 14 Sep)
I have never felt so humiliated and disrespected by an airline in my entire life.
On 14 September 2025, I flew on Norwegian flight DY1551 from Budapest to Oslo. After a few days of hard work, I treated myself to a short holiday with my friends, expecting to return home with good memories.
Everything was fine until I boarded the plane.
When I found my seat, a crew member kindly helped me find space for my cabin bag, which ended up being about 10 rows away from my seat. I appreciated this effort and had no problem with the distance.
However, when I pushed my 10kg suitcase to that area, I realized how heavy it felt for me. I am a small woman under 150 cm tall, and lifting the bag over my head was extremely difficult.
A flight attendant was standing literally one step away from me. I politely asked her for a little help, hoping she could at least assist or guide me.
Her response shocked me to the core. She looked directly at me and said loudly, in a very cold and dismissive tone, for everyone around to hear:
“No! It’s your luggage, you must do it yourself. Nobody has time to help you.”
I was stunned and deeply humiliated. Dozens of passengers were watching as I struggled, my face burning with embarrassment.
Even if she was not allowed to physically assist me (due to safety rules, which I understand), there was absolutely no excuse for such rude and degrading words. She could have explained politely or shown basic empathy — but instead, she chose to treat me with complete disrespect.
Later, I also witnessed her speaking to another passenger in the same harsh, unprofessional way, answering a question with just a single, rude word: “Hva?”
This behavior is absolutely unacceptable for anyone working in a customer service role, let alone representing a well-known airline like Norwegian.
What makes this experience even worse is Norwegian’s customer service response.
I submitted a complaint, clearly explaining that my issue was with the attendant’s behavior, not the act of lifting luggage.
Instead of acknowledging the disrespect, Norwegian completely ignored this point and sent me a generic response about baggage rules — as if they didn’t even read my complaint.
I no longer feel safe or respected flying with Norwegian.
If this is how they treat customers and handle complaints, I strongly advise others to think twice before booking with them.
Norwegian, if you care at all about your reputation, please train your staff to treat passengers with basic human decency.
Case ID: 3874701
Booking reference: YELO6P
Flight: DY1551, 14 Sep 2025

Booked a flight on July 10th which without any reason was just cancelled few hours before take off was supposed to be. i booke a flight, since a family member had a stroke and I needed to come back hole to help. But instead I had to wait until next day to get a new flight. Which meant I had to get a hotel, grab food and so on.

Which by law I'm entitled to get a refund on. Made a claim and now over 3 months later and after contacting costumer support on multiple occasions. I have still not heard anything from them nor have I received any reimbursement yet this long after. Travel with Norwegian at your own risk, and hope nothing happens, because you will not get what you rightfully should.
Al though it might be a low budget airline company, it could end up costing you way more in the end!

Absolutely awful experience. Terrible and vindictive customer service. Never again!

My experience with this airline is horrible! Instead of landing in my final destination - Vilnius, they decided not to land because of strong wind and go back to Stockholm. Note: many other airlines were landing successfully with the same size airplanes.
They left many of us abandoned without rebooking a new flight in the worst situation.
They have made my life so much more complicated. If I did not purchase a flight with them, I would not have to spent so much money for the last minute flight, which I rebooked by myself. They stole my time and they are still unresponsive. No compensation at all.

Great service, reliable, reasonable times at reasonable prices. We’ve used them regularly over the last 10 years and we’ve never been disappointed.
Thank you, Norwegian Airlines.

Cabin Crew was called in sick last minute, and airline did not have standby crew. Flight was cancelled 3h before departure, and passeners were put on alternative flights (some with 3-stops, and 3x the journey time). When asked for refund, Airline said it was 'extraodrinary circumtance' and did not have to refund flight (this is legally incorrect). Had to get flight lawyers involed to claim refund eligable under EU Law. Customer Service stopped replying entirely.

Please wake up and stop asking to manually input passport details every damn flight. Just add a saved passenger option and get with the times! It’s not 1960 anymore!

So booked flight for 12th of December to fly to bergen unfortunately I've a hospital appointment to have an operation brought forward from April 2026 to 11th of December so tried to rearrange the flight for the 5th of December wouldn't allow me so cancelled the original flight booked a new flight for the date that was better for me thinking ide get a refund guess what no refund what makes me laugh the flights will be half empty oh yeah you need the money think twice before you book with this company !!

This is not good. We have been waiting 1 hour in Palma de Mallorca Airport for NSZ5612 - that is over the expected departure time - without any information of the reason. Unfortunately, not the first time I have experienced this with Norwegian. I simple don’t understand this lack of info!!

🤬🤬🤬 I cancelled my flight within 24 hours, where Norwegian promises a refund within a maximum of 7 working days.
Today, August 29, two weeks after booking and 10 working days later, NORWEGIAN AIRLINES STILL HAS NOT REFUNDED MY MONEY.

Three days ago, I spent more than 30 minutes on hold waiting to get through to Norwegian’s customer service, when I finally did they promised me that my money would be refunded the same day. It still has not happened 🤯🤯🤯

I CANNOT RECOMMEND ANYONE TO FLY WITH NORWEGIAN AIRLINES AS THEY’RE ABSOLUTE RUBBISH!

NORWEGIAN AIRLINES does not care about their customers, steal your money, and waste your time 🫠🫠🫠

And their customer service is ABSOLUTELY HOPELESS 🤬🤬🤬




I'm disappointed. I waited for the chat until Monday because they don't work and the calls don't work either. They can't change the child's last name in 2 days (I mistakenly indicated my own when booking instead of dad's) and they can't change it and want me to buy another ticket 🤯🤯🤯 They don't want to help in any way

Unreliable company, bad customer service, unequal treatment between passengers.

Very, very often delayed. Missed connecting flights a lot of times. Flown regularly between Stockholm and Stavanger, and Stockholm-London.

When I got to the payment their card solution got stuck so had to refresh the site and the turnt up the price by approx 20€.

Your flight was delayed with 2 hours and 53 minutes the 9 august from Copenhagen. That was informed i 11 hours before planned departure. But, the fact that arrival on Canary Island was moved from 23:40
to 02:30 means that the delayed reduced our holiday with one usefull day because of lack of sleep ( going to Playitas to train ) that i as a cost at 1700 dkk.. so NO i am not satiesfied. the fact that departure was 7 minutes befoe it could get expensive for Norwegian tells me that you deliberate spoiled my vacation
I also experienced a very bad experience to a “pregnant” couple sitting next to me. The male part took a snap in the flight ant that meant an very unpolited approax from an steward whi said it was not allowed and afterwards also from a stewardesse.. he had to show his photofolder to show there was no picture…( it was. snap) and looking at your website you motivate your passengers to take picture and share them on social media with #flynorwegian
The fact the invaded his private photofolder was really a dealbreaker for me.

I had a really great experience with Norwegian. I am absolutely terrified of flying. I let one of the crew members know, and asked them about the turbulence, to which they were amazing at reassuring me that it is perfectly normal. They even offered me to come in the back and have a chat if I wanted to. And another member offered me free coffee or tea. I just can’t thank them enough for taking my fear seriously and taking their time to check on me once in a while during the flight. Unfortunately I don’t know their names, but I would choose Norwegian again!