Norwegian Air ShuttleReviews 

The luggage cost more that the actual ticket!!! classic fishing trap.
Is someone going to take a 1hour plus flight without a hand luggage?
Offcourse not they are going to squeeze every money they can with anti consumer tactics

Website - disaster, akin to a circus.
Flights and crew - top marks

Customer service was shocking. I was asking questions and they started being sarcastic and baiting me. I kept screenshot. Im pretty disgusted. Is this what Norwegians are like? Gross. I hope not.

Staff member was Santis

Do not book via Norwegian a car !! that goes to CARTRAWLER and they CHARGE, if you cancel, the credit card fee and also the premium support fee ..
BOOK WITH A RENTAL CAR COMPANY!!
NOT VIA THIS NORWEGIAN LINK.
I AM DISAPPOINTED AT NORWEGIANTO HAVE THIS BAD LIASON WITH THIS FRAUDULANT COMPANY!!

I am really upset with Norwegian and it's support. I got a message that my fligth has been canceled, but on the website it does not show, and i am unable to get a refund. What type of service is this??

The foolish check in staff put the incorrect tag on my suitcase and lost my luggage, customer support is non existent!! I gave up trying to get a response as clothes are replaceable but will never fly with this company again

Incompetence, you should be able to navigate through storms in 2026 , its like superficial nonsense over and over , you have to be on time, you have to order people who dont know how to behave to leave the plane , and its way too expensive even for an airline .

Our 5 hour trip was delayed by one hour while we were sitting in the airplane. I asked for a glass of water, but that was denied. I could just buy their 3,5 Euro bottle of water.

On skiing trip I booked transport of snowboard. Two days before departure I checked my ticket in their app - no extra luggage was registered and I had not received a receipt of purchase. I booked (again!) and after that it appeared I had booked TWO pieces of snowboard!
I contacted "customer service" to correct the error but they refused - I told them about the app, and I haven't received the mandatory-by-law receipt. They didn't care. I then escalated and was today 31th March, notified of the same thing.
To this day I have not received any receipts for my purchases for extra luggage which they are obligated to issue by law.
I believe that Norwegian are knowingly deceiving customers into buying things twice (which is fraud).

I do not understand the low rating. I have only had positive experiences with them. And I must have been flying Norwegian at least 10 times. Now again, yesterday back from Hurghada, flight on time, comfortable too. The food was awful, as expected. Still it seems that people only write reviews when they are angry. To balance this, I give it full 5 stars.

If your flight is delayed (which they most of the time are) and you miss a connection, don’t expect help from Norwegian Air Shuttle.
Their staff will tell you Norwegian service center will contact you (which they don't) otherwise you go to the customer service (outside of the airport), only for you to waste valuable time at the airport discovering that no help is actually coming. This is information they could easily provide when you ask them on the plane—or even before boarding.
Not to mention the "I don't really care-face" of the customer service agent at the airport service center.

Delays, delays, delays

0 stars
They refuse to take accountability because that would mean being held responsible for their actions. Terrible and rude staff. Made a dozen people lose their flight and had to spend an extra 500 because of their negligence
I will make it my life mission to ensure everyone in my life and anyone who will listen knows NEVER to book with them. Had you been more professional I would have just taken the loss but your rude behavior has ignited some sort of fire in me that will be dealt with 🙂

Denied boarding because of the ground staff refusing to load the pet crate on board. No explanation, violation of passenger rights (EU261/2004) refusing any kind of written confirmation, not even reasonable explanation. Ground staff just refused 10 min prior to boarding. The crate was thoroughly expected and approved by check-in and security, as usually. Not possible to get any answers by customer care office, just ruined our plans that day, even though I was a frequent flyer with same pet and same pet crate (not any more after this accident).

Usually on time, easy to navigate

Nearly two hours delay on Norwegian flight from Stavanger to Manchester.
Result I got home at 00:30 instead of 22:15, have had much less sleep than I need and feel terrible today, and not able to offer my employer my best.
I will never use Norwegian again. Aside from my irritation about the delay I get the distinct impression that this company just don't care......

Like everyone els, absolutely nightmare of an airline, ground staff lied to my mom about the flight from svaldbard would go all the way to Copenhagen, twice it was confirmed, misleading lying people, how you are allowed to work at all is insane, we lost trust in humans.. trip thay was 7 hours is not on its 25 hour and we are still not home, good luck if you booked with them you are in for a ride

I lost my next two flights because of their delay ..they squeezed us in plane for two hours !

I had a very disappointing experience with Norwegian Air Shuttle. The service was extremely poor and the customer support was unhelpful and unfriendly. There was a clear lack of professionalism and communication throughout the process.

I would not recommend this airline based on my experience.

As a Norwegian Reward Priority customer I was harassed by a female employee on 13/02 6:05 at Oslo Airport of foreign decent when asking the airline to give me the reward benefits I am entitled to on a flight. Unfortunately, she has shown similar behaviour two times before and honestly shocked by the fact that any airline can have such people in client facing roles. The airline is marketing benefits you will not receive, non-existent loyalty program. Go with SAS instead.