Northwave Reviews 1,345

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Thank you so much for the wonderful experience! The staff was incredibly helpful, kind, and always ready to assist. I truly appreciate their professional approach and friendly attitude. I was also ple... See more

Rated 3 out of 5 stars

First time i ordered, didn't got any confirmation mail. Money was transferred(Ideal). After sending an email no response, but checking bankaccount money was transferred back the ext day. Ordered again... See more

Rated 4 out of 5 stars

You should eliminate links to well known corporations and make the website fully operational for Linux users with browsers such as Firefox. I could not see the animations. Kudos for not adding cre... See more

Rated 5 out of 5 stars

Ok so where to start, this is my second pair of northwave snowboard boots, and they are so comfortable, durable and affordable! I recently purchased new boots and bindings. They both fit perfectly t... See more

Company details

  1. Outdoor Sports Store
  2. Road Cycling
  3. Sportwear Manufacturer

About Northwave

Written by the company

Northwave products are a true excellence of Italian design, tested by the best riders worldwide since 25 years.

At Northwave we pour all our energy into one and one thing only: creating the finest products for sport in the mountains. With a single-minded focus, we create innovative products, unmatched in terms of performance, quality, design and style.

MOUNTAIN. IT’S IN OUR BLOOD. Our Headquarters nestle at the base of the mountains, a bike and snow mecca and our daily source of inspiration for the sports we love. Whilst there are many places that claim to be the spiritual home of their sports, few are really. It’s here in the mountains that we design and test all our products, on the trails and on the slopes and at our in-house technical research facility nearby Montebelluna, worldwide renowed epicenter for the development of sport technical shoes. It’s no coincidence that Northwave as a brand has always been associated with the values that define its Alpine heritage: innovation, quality, attention to details, performance, a refined aesthetic and sustainable development. Our mountain roots are evident in all we do.

Mountain biking and snowboarding is more like a way of living than a sport that you just do in your free time. It gives you pure emotions while you are close to nature with homies. And both also gives you perfect opportunities to travel a lot, to face your limits and to basically improve yourself. It is simply your lifestyle.

Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Straight forward process but

Straight forward process but, I would have liked to have spoken Customer Service about sizing and availability.

8 August 2024
Northwave logo

Reply from Northwave

good morning
thanks a lot for the review, if you need information do not hesitate to write to us by going to our website
team ecommemrce

Rated 5 out of 5 stars

Great experience

Good product description on website. Images and size chart were very helpful for selecting the right shoe. Outstanding communication. I was informed about every step of the shipping process and got a link for parcel tracking. Delivery was sooner than expected.

29 July 2024
Northwave logo

Reply from Northwave

goodmoring vinko
thank you for your review and for enjoying our services and our products
ecommerce team

Rated 5 out of 5 stars

Amazing Mtn shoe

Amazing Mtn shoe, strong and durable!

22 July 2024
Northwave logo

Reply from Northwave

good morning peter
Thank you so much for your review and for appreciating our products
ecommerce team

Rated 5 out of 5 stars

Delivery was crap

Delivery was crap! DHL do not follow or read any instructions!
However my beautifully made Northwaves were definitely worth the wait! I used to wear these in my 20’s and they are as good if not better than I remember.

15 July 2024
Northwave logo

Reply from Northwave

good morning scully
Thank you so much for your review and for appreciating our products
ecommerce team

Rated 5 out of 5 stars

Good communication

Good communication, got the order to my door, everything was smooth

15 July 2024
Northwave logo

Reply from Northwave

good morning mikael
Thank you so much for your review and for appreciating our products and our service

ecommerce team

Rated 1 out of 5 stars

I was under the impression I would have…

I was under the impression I would have 10% off of my 1st order but that didn't show up until after I'd purchased $500 shoes... no free shipping either.

17 July 2024
Northwave logo

Reply from Northwave

hi suzanne
the discount code have been sent by email and it has to be put manually in the "discount code" space

As regards shipping, please kind remind that US is an extracee country and there are duties and taxes

thanks
ecommerce team

Rated 5 out of 5 stars

customer care super disponibile e…

customer care super disponibile e velocissimo.
altamente consigliato

27 June 2024
Northwave logo

Reply from Northwave

buongiorno
Grazie mille per la recensione e per aver apprezzato i nostri prodotti ed il nostro servizio

team ecommerce

Rated 5 out of 5 stars

Fast shipping

Fast shipping, good website

11 June 2024
Northwave logo

Reply from Northwave

goodmorning
Thank you so much for your review and for appreciating our products and our website too
ecommerce team

Rated 3 out of 5 stars

Easy Buy

Easy Buyn now Bike ;-)

10 June 2024
Northwave logo

Reply from Northwave

Good morning herve
Thank you so much for your review

ecommerce team

Rated 5 out of 5 stars

SUPER SERVICE

22 May 2024
Northwave logo

Reply from Northwave

good morning Jerome
Thank you so much for your review and for appreciating our products and our service

ecommerce team

Rated 5 out of 5 stars

Good working homepage

Good working homepage, quick purchase.
Prices are a bit higher than by resellers, but there is better selection in sizes (I didn’t find bike shoes in my size..49).

20 May 2024
Northwave logo

Reply from Northwave

hi ferenc
Thank you so much for the review and for appreciating our products and our service

ecommerce team

Rated 5 out of 5 stars

Bindings

All fine. Fast delivery.
Beast snowboard bindings

10 May 2024
Northwave logo

Reply from Northwave

hi aldo
Thank you so much for the review and for appreciating our products and our service

ecommerce team

Rated 5 out of 5 stars

North wave Jerseys

I have used North Wave kit before, it has always performed well and never had any issues. Good fit & stylish Arrived within 3 days of ordering. Packed well and no dramas.

6 May 2024
Northwave logo

Reply from Northwave

hi steven
Thank you so much for the review and for appreciating our products and our service

ecommerce team

Rated 2 out of 5 stars

Disappointed in shipping (and return) costs.

Disappointed that I have to pay $33 in shipping for a pair of shoes that I've never tried on before so will most likely need to spend $33 to ship them back for an exchange and spend another $33 for the right sized pair. I'm in the states and don't have to pay such shipping charges from other foreign manufacturers.

9 May 2024
Northwave logo

Reply from Northwave

Good morning
We are sorry to have disappointed you but the shipping and return costs for the USA are very high also due to customs
We will reopen a resale in the USA as soon as possible
thanks
team ecommerce

Rated 4 out of 5 stars

Great shoes, nice design, recommendation

Great looking shoes with perfect fitting for me. Had a small issue but that was solved quickly.

17 April 2024
Northwave logo

Reply from Northwave

good morning michael
Thank you so much for the review and for appreciating our products and our service

ecommerce team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look