I purchased a nappy bag. Absolutely love it has so much room for a back pack love all the little pockets makes organising a lot easier and accessing things now is so much better dont have pull 101... See more
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Great service and products - mailing/delivery was an issue but may well have been out of NSB control/influence. Needed to contact NSB as parcels hadn't arrived and was then provided Tracking numbers.... See more
Good quality product, havent used it yet though, we bought in advance for baby due in early 2022. Only reason to give 4 stars is that a similar product is available for cheaper price elsewhere
Ensure to check the returns policy as they will charge you 2 fees if you wish to return your product for a refund, there are no fee's if you return for store credit however. The customer service was... See more
Company details
Contact info
PO Box 4017, 4305, Raceview, Australia
- 1300 998 030
- support@northshorebaby.com.au
- www.northshorebaby.com.au
3.4
Average
56 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Delivery updates
I received tracking info , however just waiting on updates on delivery
2 September 2022
Unprompted review
Reply from NorthShore Baby
Hi Sarah,
Just confirming that we have responded to your email, can you please confirm that you have checked your junk email before heading down this route.
As it seems you have not seen/read our shipping policy for our dispatch and shipping timeframes, here is a direct link - https://northshorebaby.com.au/policies/shipping-policy
Kind regards,
Northshore Baby
Stock cheap crappy quality products
While you guys were quick and efficient to send the product. The actual product is rubbish and broke on the first use. Therefore would not purchase from you again for stocking such cheap and crappy products.
23 February 2022
Their website says "High customer Satisfaction"????
Very poor customer service that does not align with what they say their values are on their website. I only got a reply when I said I would contact fair trading. Wish I bought the bed elsewhere now as it will be delivered long after their online promise.
16 February 2022
Unprompted review
It is extremely difficult to process…
It is extremely difficult to process returns. I wrote an emails weeks ago, and until now, I have received no reply.
11 February 2022
Very easy to order and prompt delivery
Very easy to order and prompt delivery, thank you
29 January 2022
Perfect bag for midwives
Perfect bag for midwives. Lots of pockets to put my equipment in.
6 January 2022
Great quality
Great quality, we have now used 2 of these and find them super practical for our sons sleep. My partner will not let him sleep without it.
3 January 2022
Good quality product
Good quality product, havent used it yet though, we bought in advance for baby due in early 2022. Only reason to give 4 stars is that a similar product is available for cheaper price elsewhere
28 December 2021
Great products…awesome quality
Great products…awesome quality
Meets out all expectations
Thank you
27 December 2021
Be wary.
It was a great product once it finally arrived but it took a month and a half to get here and tracking was never sent, I had to ask for it. Also be aware that the product actually comes from eBay. If I had of known this, I would have ordered directly through eBay myself and would be guaranteed better communication than I received. Not a very well run company and I won't be ordering from this site again.
10 December 2021
Excellent service and delivery.
23 November 2021
Currently waiting 6 weeks for parcel
I placed my order on 24/09/21 and am yet to receive the carrier. I have emailed the company twice now in regards to my order. The tracking states the parcel is still sitting in Sydney with no further progress. This is obscene.
I understand the current situation has caused delays, but this is unacceptable. I expect communication and assistance in regards to this please.
Kind regards,
Katie
6 November 2021
Unprompted review
Reply from NorthShore Baby
Hi Katie,
Thank you for giving us plenty of time to reply.
We are going to assume that you have contacted the courier about this, as I'm sure you understand we are a seperate business from them.
Can you please send through the correspondence with the courier in regards to this, we are sure this has happened before leaving a negative review with us, after giving us less than a day to respond to you over a weekend.
We also thank you for bring this to our attention, as we find it a little bit hard to track all order, which we also assume you understand.
We would like to thank you for your patience with this, and look forward to receiving the correspondence you have had with the courier.
Kind regards,
NorthShore Baby
Still not receive my order after two months
Has not received my order after two month (ordered on 9th September)
This is ridiculous as I keep contact NorthShore Baby, but no response at all.
This is for baby, how can I baby wait for two month with no carry! It has been extremely hard for us in the Lockdown time has no baby carrier and have to buy another one. Such a waste my money.
Will definitely not recommend to any mom if you are looking for a baby carrier. Never experienced customer service as bad as NorthShore Baby
29 October 2021
Different color was delivered coz what…
Different color was delivered coz what I picked was out of stock. They informed me about it only after a week.
21 September 2021
Really fantastic product and the staff…
Really fantastic product and the staff are super helpful and ensure you have a great experience
15 September 2021
Great quality
Great quality, fits everything inside with room to spare. I'd recommend to friends and family.
6 September 2021
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