I come here regularly, and when I recently had a problem with my van, the team had it completely sorted the issue within the hour. A huge thank you to Kaylee and Chloe for such quick, helpful, and pl... See more
Company replied
Location
Switch locationWhitehall Industrial Estate, Ashfield Way, LS12 5JB Leeds, West Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a problem with my car . I walked in this morning without a booking i got seen to straight away . They where very quick . Staff was very polite. I was dealing with Mark. Who explained problems... See more
Company replied
Went to Northgate to take van in for various warning lights and AD blue problems. Staff on main reception desk so friendly 👍 they organised for a technician to have a look(Claudiu) turned up very... See more
Company replied
All staff was friendly and helpful, tea & coffee & biscuits on offer whilst you wait, would definitely recommend fabulous service 😀
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Whitehall Industrial Estate, Ashfield Way, LS12 5JB, Leeds, West Yorkshire, United Kingdom
- 0113 255 0441
4.9
Excellent
139 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Northgate Vehicle Hire - Leeds
Hi Thomas, thank you for the great feedback!
We're really pleased to hear you’re happy with the staff and the service.
We truly appreciate you taking the time to leave a review.
Take care,
Imogen
My experience with dealing with…
My experience with dealing with Kayleigh Cross has been exceptional due to her polite and professional approach, she as always kept me informed even conveying negative news, her honesty is a rare commodity. Keep up the good work. 😀
28 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Steven, thank you for taking the time to leave such a kind review!
We’re delighted to hear about your exceptional experience with Kayleigh. Her polite, professional, and honest approach is something we truly value, and she’ll really appreciate your recognition—especially when it comes to keeping customers informed, even with difficult news.
Thanks again for your support and encouragement! 😀
Take care,
Imogen
Kaylee ,Julie and the team on the desk
Problems with the Peugeot, however the staff helped me get a suitable van for what I needed , and went over and above to swap original allocated van .
Very much appreciated
Thanks
20 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Glen, thank you for taking the time to share your experience 😊
We’re sorry to hear there were issues with the Peugeot, but we’re really glad our team was able to help and go above and beyond to find a more suitable van for your needs. Your appreciation means a lot to us, and we’ll be sure to pass on your thanks to the staff involved.
We look forward to helping you again in the future!
Take care,
Imogen
I dealt with Kaylee
I dealt with Kaylee, when booking my vehicle in for repair. She was very pleasant and showed great professionalism in dealing with my query. The information provided was very helpful and minimised disruption to our service.
6 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Steve, thank you for taking the time to leave such a thoughtful review.
We’re delighted to hear about your positive experience with Kaylee—she’ll be very pleased to know her professionalism and helpfulness made a difference.
We’re glad the information provided helped minimise disruption to your service, and we truly appreciate your feedback.
Take care,
Imogen
Excellent service
Excellent service, brilliant team Make dropping the vehicle off very easy thanks to Kaylee Bev and Julie God bless.
6 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Gary, thank you so much for your wonderful review!
We’re delighted to hear you received excellent service and that our brilliant team made dropping your vehicle off easy. Kaylee, Bev, and Julie will be especially pleased with your kind words.
We truly appreciate your support—God bless, and we hope to see you again soon.
Take care,
Imogen
Happy Customer!
Happy Customer!
Kaylee & Katie are super helpful. They respond straight away and will do everything they can to help us out. Thanks ladies!
31 December 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Emma,
Thank you for taking the time to leave such positive feedback. We’re really pleased to hear that you’ve had such a smooth and supportive experience. Kaylee and Katie will be delighted to know their efforts have made a difference; they’re always focused on being responsive and making things as easy as possible.
We truly appreciate your kind words and your continued trust in us. If there’s ever anything you need, the team will be happy to help.
Thanks again,
Emily
Kayleigh is an absolute pleasure…
Kayleigh is an absolute pleasure nothing is too much for her she assist every time thankyou kayleigh
31 December 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Helen,
Thank you for sharing such lovely feedback with us. It’s clear from your comments that Kayleigh has made a consistently positive impact, and we’re delighted to hear how well supported you’ve felt. Going the extra mile and making sure everything runs smoothly is something she genuinely cares about, so your recognition will mean a great deal to her.
We truly appreciate your continued trust in us, and it’s always a pleasure to help. If there’s ever anything you need in the future, Kayleigh and the rest of the team will be more than happy to assist.
Take Care,
Emily
Great service
Great service, attended the Leeds branch without an appointment and Kaylee was great sorting my broken fuel cap out within 15 minutes.
17 December 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi there, thank you for your fantastic feedback! 🌟
We’re so pleased to hear that Kaylee was able to sort out your broken fuel cap quickly and efficiently, even without an appointment. We’ll be sure to pass on your kind words—she’ll be thrilled!
We look forward to helping you again whenever you need us.
Take care,
Imogen
Very good service today from the staff…
Very good service from the staff @Northgate Leeds today, quick and efficient and a beautiful array of biscuits and coffee to boot. Nothing was too much for Kaylee and Lewis top service tyvm
16 December 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Lee, thank you for your brilliant review! 😊
We’re really pleased to hear you received such quick and efficient service from the team at Northgate Leeds — and we’re glad the biscuits and coffee hit the spot too! ☕🍪 A big thank you for mentioning Kaylee and Lewis; we’ll be sure to pass on your kind words to them.
We really appreciate your feedback and look forward to welcoming you again soon.
Take care,
Imogen
Great service with a smile
Great service with a smile, efficient effective customer service.
16 December 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi John, thank you for your lovely feedback!
We’re delighted to hear that you received great service with a smile and found our customer service efficient and effective.
We really appreciate you taking the time to share your experience 😊
Take care,
Imogen
Kayleigh and Kaylee are amazing and so…
Kayleigh and Kaylee are amazing and so helpful, best service I have ever recieved, had my van sorted within the day, down to earth girls, thanks to Michael for sorting the replacement vehicle quickly!!
11 December 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi David, thank you so much for taking the time to leave such a lovely review!
We’re thrilled to hear that Kayleigh and Kaylee were able to support you and make the process smooth and stress-free. They’ll be over the moon to know they made such a positive impact!
We’re also glad to hear Michael got your replacement vehicle sorted quickly so you could get back on the road the same day.
We really appreciate your kind words – it means a lot to the whole team. If you ever need anything else, we’re always here to help!
Take care,
Imogen
Fantastic customer service by Kayleigh…
Fantastic customer service by Kayleigh Cross, went above and beyond to help diagnose the issue with our van fast and efficiently.
5 December 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Ashley,
Thank you for taking the time to share your experience. We’re really pleased to hear how well you were supported during your visit. Kayleigh will be thrilled to know her efforts made such a strong impression. Our branches take great pride in making sure issues are identified and resolved as quickly as possible.
We truly appreciate your feedback, and if you ever need anything in the future, the team is always here to help.
Take care,
Emily
Van was swapped quickly and efficiently
Van was swapped quickly and efficiently
8 December 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Ryan,
Thank you for taking the time to leave your feedback. We’re glad to hear the exchange process went smoothly for you. Providing a fast and hassle-free service is something we work hard to deliver, so it’s great to know we met your expectations.
If you ever need assistance again, we’re here to help.
Take Care,
Emily
Lovely customer service really pleasant…
Lovely customer service really pleasant to deal with thank you for making it easy
8 December 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Kyan,
Thank you for leaving such a kind review. We’re really glad to hear that your visit felt straightforward and comfortable from start to finish. The team always aims to create a smooth, positive experience, so your feedback is truly appreciated.
If there’s anything we can help with in the future, we’ll be more than happy to assist.
Thanks again,
Emily
Julie and Katie were spot on great…
Julie and Katie were spot on great service arrived and waited no longer than 5 minutes to get my van back.
5 December 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi George,
Thank you for taking a moment to leave your feedback. We’re really pleased to hear that your visit went smoothly and that you were back on the road so quickly. Julie and Katie will be delighted to know their efforts made such a difference to your experience.
We appreciate your support and look forward to helping again whenever you need us.
Take Care,
Emily
Absolutely 1st class
Absolutely 1st class
Very friendly and helpful in every way
Way better than other service departments I have had visited in the past
5 December 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Paul,
Thank you for sharing your experience with us. It’s wonderful to hear that our team made such a strong impression and that your visit stood out compared to others you’ve had elsewhere. We always work hard to provide a helpful, welcoming, and reliable service, so your feedback truly means a lot.
We appreciate your support and hope to have the pleasure of assisting you again in the future.
Take Care,
Emily
Swiftly dealt with by 2 wonderful…
Swiftly dealt with by 2 wonderful women. Very friendly service, efficient. Would have no problem using this company again. Rayleigh and julie were the front of house. Very good.
5 December 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi James,
Thank you so much for your fantastic review! We’re delighted to hear that Rayleigh and Julie were able to assist you so swiftly and professionally. They’ll be thrilled to know their friendly and efficient service made such a positive impression.
We truly appreciate your kind words and your confidence in us. We’d be more than happy to help you again anytime.
Take Care,
Emily
The staff and reception are ever so…
The staff and reception are ever so lovely and helpful, with free coffee and biscuits in ample supply.
5 December 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hello,
Thank you for your lovely review! We’re so glad to hear that our reception team made you feel welcome and that you enjoyed the coffee and biscuits. Creating a comfortable, friendly environment is important to us, and it’s wonderful to know it made a positive impression.
We appreciate you taking the time to share your experience and look forward to seeing you again soon.
Take Care,
Emily
The team are extremely good
The team are extremely good and get things sorted out very quickly.
The mechanic Mark was great and showed me how to reset the van
5 December 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Chris,
Thank you so much for your wonderful feedback! We’re delighted to hear that our team was able to get everything sorted quickly for you. We are especially pleased to hear how our employees made a difference. Showing you how to reset the van is exactly the kind of support we aim to provide.
We really appreciate you taking the time to share your experience and look forward to helping you again whenever you need us.
Take Care,
Emily
Great service
Great service, fast and efficient. Especially from Bev and Julie. Also Kayleigh cross.
3 December 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Louie, thank you for the great review!
We’re really pleased to hear you received fast and efficient service, and that Bev, Julie, and Kayleigh all made such a positive impression. We’ll be sure to pass your kind words on to them!
We appreciate you taking the time to share your feedback and look forward to seeing you again soon.
Take care,
Imogen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.