Fantastic service yet again. Ive used this company ( Leeds branch) several times now and cannot fault the service. From booking the van, picking up the vehicle, dropping the van off, all faultlessly... See more
Company replied
Location
Switch locationWhitehall Industrial Estate, Ashfield Way, LS12 5JB Leeds, West Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hired a van short term and short notice from the Leeds branch. Very easy process that was explained in detail. Super friendly people, van was in pristine condition. Would definitely recommend them and... See more
Company replied
i was at the branch today, and was served by kaylee who was very helpful, i was also helped by Steve who got me back on the road, many thanks to them.
Company replied
The experience at Northgate Leeds is always seamless and incredibly efficient. They always go out of their way to make me feel welcome when I need to visit and it's genuinely really nice to see them.... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Whitehall Industrial Estate, Ashfield Way, LS12 5JB, Leeds, West Yorkshire, United Kingdom
- 0113 255 0441
4.9
Excellent
143 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service and had my van…
Amazing customer service and had my van ready in 45 min
20 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Nick, thanks so much for the great feedback!
We're really glad we could get your van ready so quickly and that you were happy with the service.
Amazing customers make our job even better — hope to see you again soon!
Take care,
Imogen
Fantastic team very impressed with…
Fantastic team very impressed with service and care given ...
Mark has done a top job and explained all the work done...
Thanks also to all the girls...
15 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Mark, thank you so much for your kind words!
We’re thrilled to hear that Mark and the team provided you with great service and care. We’ll be sure to pass on your thanks to everyone.
Your support means a lot to us, and we look forward to helping you again soon!
Take care,
Imogen
Was served by Kaylee
Was served by Kaylee, straight forward service. Thanks!
14 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Amar, thanks so much for your feedback!
We’re glad Kaylee could provide you with straightforward service.
We appreciate you taking the time to share, and we hope to assist you again soon!
Take care,
Imogen
Amazing service
A few days ago my service was provided by Keith, he was very punctual and friendly. He was attentive and polite upon arrival, big thanks to Keith and the people at Northgate for the brilliant service.
9 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Louise, thank you so much for your kind words!
We’re thrilled to hear that Keith provided such a punctual, friendly, and attentive service. We’ll be sure to pass on your thanks to Keith and the rest of the team.
Your support means a lot to us, and we look forward to serving you again in the future!
Take care,
Imogen
Fantastic service, fantastic staff and a hot chocolate to die for die for
That’s what you call customer service. Sometime a work place can be a stressful place! Not at Northgate, Hot Chocolate, biscuits and service with a smile. Fantastic staff very helpful out issues sorted in minuets.
10 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Daniel, Thanks so much for your fantastic feedback!
We’re delighted to hear that our team—and maybe even the hot chocolate and biscuits—helped make your experience stress-free and enjoyable.
We’re proud of our staff for delivering great service with a smile and sorting things quickly for you.
Looking forward to helping you again soon!
Take care,
Imogen
We have been working with Northgate for…
We have been working with Northgate for a long time, and over the past couple of years, I’ve found working directly with Kayleigh Cross to be a much smoother experience. Nothing is ever too much trouble for her—she is always helpful, organised, and works hard to ensure the process runs as smoothly as possible.
While we do encounter occasional hiccups, Kayleigh does her best to resolve them within the limits of what Northgate allows. Her support has definitely made a positive difference.
6 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Joe-ann, thank you for your continued partnership with Northgate and for sharing your experience with Kayleigh Cross.
We’re delighted to hear that working with Kayleigh has made things smoother for you. She truly is dedicated to providing the best support possible and it’s great to know her efforts have made a positive difference.
We appreciate your understanding regarding the occasional hiccups and will continue striving to improve wherever we can.
Thanks again for your feedback and ongoing support!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Leeds
Hi Alan, thank you for your kind words!
We’re glad to hear you continue to enjoy our great service and find our staff polite. Your feedback means a lot to us!
Looking forward to assisting you again soon.
Take care,
Imogen
Kayleigh Cross contacted me regarding…
Kayleigh Cross contacted me regarding an annual major service on a vehicle, Kayleigh was very professional and most helpful, she also sent me an email with a reminder of the service time and date,
which made the booking and confirmation easy and stress free
8 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Mark, thank you for your wonderful feedback!
We’re delighted to hear that Kayleigh Cross was professional, helpful, and made the booking process easy and stress-free with her timely reminders. She’ll be happy to know her efforts made a positive difference.
We appreciate you taking the time to share your experience and look forward to assisting you again soon!
Take care,
Imogen
Kayleigh cross at the Leeds branch is…
Kayleigh cross at the Leeds branch is very helpful and booked my service in at my availability. Nothing was too much for her , I’m very impressed with her customer service.
Jake
8 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi there, thank you so much for your kind words!
We’re thrilled to hear that Kayleigh at our Leeds branch was so helpful and flexible with your service booking. She’ll be really pleased to know you were impressed with her customer service.
We appreciate you taking the time to share your experience and look forward to helping you again soon!
Take care,
Imogen
Great customer service
Brought a van in for a routine service was met with a very friendly welcome from Kaylee, Bev and julie who offered great advice and service and made a very comfortable environment during the wait
8 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Matthew, thank you for your lovely feedback!
We’re so glad Kaylee, Bev, and Julie made you feel welcome and comfortable during your van’s routine service. Providing great advice and creating a positive environment is really important to us, and your kind words mean a lot.
We appreciate you taking the time to share your experience and look forward to seeing you again soon!
Take care,
Imogen
Good service
7 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Lee, thank you so much for taking the time to leave us a review!
We're really glad to hear you were happy with the service. If there's ever anything more we can do for you, please don't hesitate to reach out.
Looking forward to serving you again in the future!
Take care,
Imogen
Happy smiling faces as always from the…
Happy smiling faces as always from the staff behind the desk / courteous and professional/ tea/coffee/biscuits while u wait ✋️
7 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Garry, thank you for the wonderful review!
We’re so happy to hear that our team’s smiles, courtesy, and hospitality made your visit enjoyable. Tea, coffee, and biscuits are our little way of making you feel at home while you wait.
We look forward to welcoming you back soon!
Take care,
Imogen
Excellent customer service
Excellent customer service, Bev was really helpful in sorting out a replacement vehicle. Very professional.
6 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Johnathan, thank you for your kind words!
We’re so pleased to hear that Bev provided excellent and professional service in sorting out your replacement vehicle. We’ll be sure to pass on your compliments to her!
Thanks again for choosing us, and we hope to assist you again soon.
Take care,
Imogen
Always a pleasure to visit Leeds
The staff in Leeds are always friendly service was quick. Special thanks to the 3 ladies out front Bev Kaylee and Julie. Always do helpful and nothing is too much for them thank you.
3 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi John, thank you so much for your wonderful feedback!
We’re delighted to hear that Bev, Kaylee, and Julie have consistently provided friendly and helpful service. We’ll be sure to pass on your special thanks to them — it means a lot!
Thanks again for choosing us, and we look forward to welcoming you back to Leeds soon.
Take care,
Imogen
I’ve had a great experience at north…
I’ve had a great experience at north gate Leeds . They’ve but much effort in to making your wait easier such as Change the waiting room around so it’s not like a doctors . Also hot drinks biscuits a tv and little things like magazines and word search quizzes and much more .
Also you can have a laugh with the front desk . Even tho there busy still give you time .
I would recommend them.
3 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Danny, thank you so much for taking the time to leave such a thoughtful review!
We’re really glad to hear you had a great experience at Northgate Leeds. It’s important to us that our customers feel comfortable while they wait, so it’s great to know the little touches – like the refreshments, magazines, and quizzes – made a difference.
We’ll also pass on your kind words to the front desk team – they’ll be happy to know their friendliness and effort didn’t go unnoticed, even on busy days!
Thanks again for the recommendation – we really appreciate it and look forward to seeing you again in the future.
Imogen
What a fantastic service from Julie two…
What a fantastic service from Julie two vans supplied no hassle all to spec required n I hassle brilliant!
3 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Michael, thanks so much for the fantastic review!
We're so pleased to hear Julie took great care of you — she’ll be thrilled with the shoutout! Two vans, no hassle, all to spec... that’s exactly the service we aim to deliver, and we’re glad we hit the mark.
Looking forward to helping you again in the future!
Take care,
Imogen
Kayleigh from Leeds depot was easy to…
Kayleigh from Leeds depot was easy to deal with and fitted one of our vans in for a same day fix. We had a limited window to get the issue sorted and her help proved invaluable .
This isn't the first time she has gone above and beyond , nothing is too much trouble . ⭐️⭐️⭐️⭐️⭐️
10 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Keith, thank you so much for your wonderful feedback!
We’re thrilled to hear that Kayleigh was able to help you with a same-day fix and that her support made such a difference. It’s fantastic to know she continues to go above and beyond to assist you—she truly is a star! We’ll be sure to pass on your kind words to her and the Leeds depot team.
Thanks again for your continued trust in Northgate!
Take care,
Imogen
Kayleigh Cross is absolute asset to the…
Kayleigh Cross is absolute asset to the Team. She is very efficient, professional. Nothing is a hassle and Kayleigh's attitude is so amazing. Highly recommend!
8 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Dominika, thank you so much for your wonderful feedback!
We couldn’t agree more — Kayleigh is truly an asset to our team. It’s fantastic to hear that her efficiency, professionalism, and positive attitude made such a great impression.
We really appreciate your recommendation and look forward to continuing to provide you with excellent service.
Take care,
Imogen
Bev & Kaylee were absolutely amazing to…
Bev & Kaylee were absolutely amazing to deal with, really polite and cheerful. I would highly recommend this branch to everyone I know.
15 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi, thank you so much for your wonderful feedback!
Bev and Kaylee will be thrilled to hear your kind words — they always strive to be polite and cheerful, and it’s great to know it made a difference.
We really appreciate your recommendation and look forward to welcoming you back to our branch soon!
Take care,
Imogen
Excellent service we will use you again
Excellent service we will use you again
13 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Tony, thank you so much for your positive feedback!
We’re thrilled to hear you had an excellent experience and look forward to assisting you again soon.
Take care,
Imogen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.