Northern Parrots Reviews 

14,465
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,274 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, the smooth online ordering process, and the wide selection of quality parrot food, toys, and pet accessories available. People note that items consistently arrive securely well-packaged, while the friendly staff provides wonderful customer support and expert advice whenever needed. However, some reviewers were not happy with product quality, noting occasional damaged items, faulty equipment, or cheap materials upon arrival. A few consumers also mentioned frustrating delivery carrier choices, assembly difficulties, or occasional order complications that required extra attention to resolve.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting a wide selection of well-made toys, food,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the fast shipping speeds and... See more

Service

Users describe positive interactions with service, highlighting efficient communication, fast delivery times,... See more

Quality

Customers had positive experiences with quality, consistently praising the strong cages, well-made perches,... See more

Order

People report positive experiences with order, highlighting the quick delivery and straightforward process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service and very quick delivery, I would highly recommend Northern Parrots. Perches well made and fit perfectly, my yellow naped amazon has great fun and plenty of foot exercise with his natural... See more

Company replied

Rated 5 out of 5 stars

Absolutely great selection of parrot toys, food, treat, cages, stands and even parrot safe candles. Everything you need for every size of parrot and fast delivery. Never had a problem and I've baught... See more

Company replied

Rated 5 out of 5 stars

Love the products from this company, iv ordered vitamins, toys, avifood sprays and food and every item has been great quality. The toys are impressive as my blue and gold macaw loves a good chew and u... See more

Company replied

Rated 5 out of 5 stars

Always my first choice for my parrots feed. Northern Parrots regularly email me good deals on free postage and special offers/sales. I've always received my parrot supplies quick and and well pac... See more

Company replied


Company details

  1. Pet Store
  2. Bird Shop
  3. Pet Supply Store

Written by the company

We've been selling online for 25 years and are the preferred place to get Everything for your Parrot for thousands of happy customers. We've got the widest range of literally hundreds of safe, unique toys, all the major foods and supplements, quality cages, stands and accessories and much more.

Northern Parrots Details

Written by the company

Fast Delivery
Most orders are despatched the same day by Royal Mail or a Next Day courier
90 Day Guarantee - Free Returns
If you don't like anything you buy from us just return it within 90 days for a full refund.
Great Service
Call or email us with any queries... 0800 488 0345 info@northernparrots.com

90 Day Money Back Guarantee

Free Returns

Free Returns
If you're not completely happy with anything you buy from us simply return it for a full refund - we'll even pay the postage!

Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(14,465)

1,237 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I always Oder for my African grey from…

I always Oder for my African grey from northern parrots it’s great prices , easy to Oder & fast delivery so great services great products can’t go wrong

4 July 2026
Northern Parrots logo

Reply from Northern Parrots

Thank you Angela for your review and your order

Rated 5 out of 5 stars

Great as always

Arrived quickly, well packaged, very good quality products, I shop from northern parrots for 15 years - great service and good choices. I recommend it to all parrot parents.

11 July 2026
Northern Parrots logo

Reply from Northern Parrots

We look forward to providing you with a 5-star service the next time you need something Julija.

Rated 5 out of 5 stars

Awesome company

I have been using this company more years than I can remember for my African Grey parrot food and toys.
Always fast delivery and packaged well. More importantly Pye my parrot loves the food.

16 June 2026
Northern Parrots logo

Reply from Northern Parrots

We look forward to providing you with a 5-star service the next time you need something Amanda.

Rated 5 out of 5 stars

Great quality Parrot toys

Great service, reasonable prices and my parrot just loves his chew toys. Will definitely be ordering more toys in the future from this company.

10 July 2026
Northern Parrots logo

Reply from Northern Parrots

We're pleased to hear Marilyn how highly you rate our service!

Rated 5 out of 5 stars

Excellent quality toys that I can…

Excellent quality toys that I can really trust. Orders always arrive quickly, and customer service are always very helpful with any issues.

3 July 2026
Northern Parrots logo

Reply from Northern Parrots

Thank you Fern for taking the time to write a review.

Rated 5 out of 5 stars

Always a great service

Always a great service, get exactly what you order.

3 July 2026
Northern Parrots logo

Reply from Northern Parrots

We look forward to providing you with a 5-star service the next time you need something Sandra.

Rated 5 out of 5 stars

Love NP

Love NP, never had any issues with anything from here, my parrot is always happy too

7 November 2025
Northern Parrots logo

Reply from Northern Parrots

We're pleased to hear Donna your order arrived quickly.

Rated 5 out of 5 stars

Love these guys swift delivery

Love these guys swift delivery, costumer services great if you have problem or question highly recommended from our house great work thanks guys xxxx

9 July 2026
Northern Parrots logo

Reply from Northern Parrots

We're pleased to hear Sarah how highly you rate our service!

Rated 5 out of 5 stars

Great choice and fast delivery.

Came here for budgie supplies and can't rate them highly enough. Items arrived quickly and well packaged. A great variety of food and toys to chose from. Pricing is much more reasonable than many pet shops. Would highly recommend.

29 June 2026
Northern Parrots logo

Reply from Northern Parrots

We're pleased to hear Lou how happy you are, and that your order arrived quickly 😃

Rated 4 out of 5 stars

Wonderful delivery

Wonderful delivery, and parrot toys but the 4 pack of toys had a substitution which was dissappointing for me as was expecting certain toys. The substitution was worthy as a replacement but is not a toy that I would choose.

8 July 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks Michelle for taking the time to leave a review; we're pleased to hear it 👍😃

Rated 5 out of 5 stars

Excellent service

Excellent service, great product, quick delivery very happy.

8 July 2026
Northern Parrots logo

Reply from Northern Parrots

Thank you Margaret for your review and your order

Rated 1 out of 5 stars

Items were not the same as picture very…

Items were not the same as picture very very cheap material for the money you charge will never buy from you again after this review a lovely lady got in touch with me a gave me a full refund which I thought was a love kind thing to do so thank you very much northern parrots

7 July 2026
Northern Parrots logo

Reply from Northern Parrots

Thank you for your feedback. We're sorry to hear that the items did not meet your expectations and that you were disappointed with the quality. We strive to ensure our product images accurately represent what our customers receive, and we take comments like yours seriously. Your feedback is valuable and helps us improve our products and service.
Thank you for taking the time to speak with our customer service manager, we can confirm that your refund has been processed.

Apologies again for any disappointment caused.

Kind regards

Rated 5 out of 5 stars

Slick website

Slick website. Super fast dispatch and keen prices

30 June 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks Robert for your review, it is nice to hear how impressed you are

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look