First my issue was resolved i,but actually getting too talk to a human was stressful. Very helpful the issue was my phone not being compatible unknowingly too me & purchased an esim only to find it... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I find the eSIMs for data good value for money but recent experience was not so good. For some reason, access to emails was intermittent and the app is behind in showing data usage and can catch you b... See more
Nomad is my backup, it always works. Great reception deals with providers in Europe, I got almost 200mbps over 5G in Italy which is truly great. Not always the cheapest, but Nomad is something you ca... See more
Everything worked well with the Nomad eSIM. No problems whatsoever. However, it would have been nice to receive a notice that it is expiring as I had forgotten about the end date. Thanks so much for... See more
Company details
Written by the company
Nomad is a B2C travel app and our mission is to ease all the hurdles in travel and make it pure enjoyment. We provide eSIM and virtual number (SMS) solutions for travelers all over the world.
Contact info
2880 Lakeside Drive, Suite 331, 95054, Santa Clara, United States
- hello@getnomad.app
- www.nomadesim.com
4.3
Excellent
38K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I will never use your product again and…
I will never use your product again and will try to share my terrible experience of your services. The internet connection quality is extremely a nightmare for our trip from day 1 to day 19. It’s not just no connection all the way in Higihway 1 but also in the downtown city of Seattle, Portland, SF and LA. It make people scared when they try to find a way out but there was no connection. It made me and my daughter MAD all the way in our road trip. We definitely want to refiund our money back and your bad services caused dangerous when people need internet. Please stop your business right away since you are hurt people and will hurt people since they buy your services.
1 July 2026
Reply from Nomad eSIM
Hi John! Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand how frustrating and stressful it must have been, especially while traveling and relying on mobile data for navigation. We'd like to thoroughly investigate what happened and review your case. Our team will be reaching out to you shortly to assist you further.
Service was great overall
Service was great overall, but I ran out of data the day before my trip ended. I tried to top off, but it was difficult from Thailand.
28 June 2026
Simple and quick
Simple, fast, no complaints! I have access whenever I go whereas my friends has issues with some providers
1 July 2026
Reply from Nomad eSIM
Hi there! We're sorry to hear about your experience. We'd like to better understand what happened and see how we can help. Our team will investigate the issue and assist you further. We look forward to hearing from you.
Internet was very easy to install
Internet was very easy to install, but I thought was faster, some times internet was not very good.
28 June 2026
China eSIM
The service was fairly reliable and it’s helpful to not be subject to the great firewall in China and not need a VPN. At times I noticed locals around me getting service when I did not. Both times I left and re-entered China, it took a long time for the service to reconnect. This is very inconvenient and stressful because one of the times you need service most is getting from your plane to your hotel. I’m not sure how to fix this, maybe an offline troubleshooting page in the app or instructions like that in the intro email? You can’t call customer service about not having service when you don’t have service.
3 July 2026
Use every time we are overseas
27 June 2026
USA esim worked a treat!
USA esim worked a treat all over Florida. Hot-spot used for my better half with no issues. Will definitely purchase again.
28 June 2026
Easy to use and good
28 June 2026
I find rates are bit on a higher side…
I find rates are bit on a higher side if compared with movimatter
28 June 2026
Quick and Easy
Easy and fast installation. I used wifi to pay for the esim during my layover in Manila and it work immediately when I got off the plane in New York. I had no coverage issue.
27 June 2026
Poor coverage, constant disconnections, and no real customer support
I had a very disappointing experience with Nomad eSIM. The internet connection was extremely unreliable and kept disconnecting throughout my trip. When I traveled from one state to another, the eSIM completely stopped working.
I tried contacting customer support, but I couldn’t reach a real person. The responses were only from an AI chatbot, which was unable to solve my problem. Because of this, I had no choice but to purchase another eSIM from a different provider.
I cannot recommend this service if you need stable internet while traveling. Reliable connectivity and real customer support are essential, and unfortunately, Nomad failed in both areas.
27 June 2026
Reply from Nomad eSIM
Hi Alisher! Thank you for sharing your experience. We're sorry to hear about the unstable connection and that your eSIM stopped working during your trip. We also regret that your support experience did not meet your expectations. We want to investigate what happened and see how we can help. Our team will be reaching out to you shortly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.