Noelleeming Reviews 

My Lenovo laptop stopped working about 7 weeks ago. They took it for repair and I got it back 2 weeks later. One week later it died again, so another 2 weeks without my laptop. Received it back and the next day...died again. Instead of replacing it like I asked, I have been another week without it. I am still waiting for it. Surely after 3 faults in succession it should be replaced.

Normally we are big Noel Leeming fans. But the Matamata store has dampened that. Went in to buy something but were totally ignored by the staff. We were the only customers in the shop and it was quite obvious we were wanting some help. Two staff members behind the counter just as obviously ignored us and were more interested in talking about lunch while the 3rd staff member sat on a box with his head down, absorbed in his phone. We'll stick with Noel Leemings but definitely NOT in Matamata!

Excellent modem and wifi extender system install by Ken from Noel Leeming Gisborne today. He was efficient, knowledgeable and patient and took the stress out of a job we were not much looking forward to doing ourselves! We really appreciate the time he spent making sure we knew how everything worked etc.

Service is so mixed. If you find a good staff member on the floor, stick with them—there’s always at least one. Unfortunately, most others seem to just go through the motions. The online system is outdated and unnecessarily complicated
Customer support? Don’t expect them to take ownership of any issue or even try to resolve it. It’s a frustrating experience unless you get lucky with the right person

Subject: Poor Customer Service and Misleading Sales Information

Dear Noel Leeming Customer Service Team,

I am writing to express my disappointment and frustration with the customer service I received from your team. On [22/02/2025], I purchased a phone from your store, primarily due to the $300 cashback offer on my Gem Visa card account.

However, the sales representative failed to explain the terms and conditions of the offer clearly. When I contacted your customer service team to inquire about the cashback, I was met with an unhelpful and impolite response from a representative with an Indian accent.Also it was a lady( did not said the name correctly )date of call 24/02/2025 @ call time 1618 hrs

The representative claimed that the information was available on the website, implying that I was responsible for not reading the fine print. I feel misled and deceived by the sales representative's initial statement.

I request that you investigate this matter and take necessary steps to ensure that your sales lady provides accurate and transparent information to customers. I also expect a more satisfactory response from your customer service team.

Order details:

- Date of purchase: 22/02/2025
- Product: I phone 16 pro max
- Store location: Northlink papanui

Nothing wrong with the Samsung fridge that Noel Leeming delivered. However, the delivery guys backed their truck into my fence causing damage. No fewer than FIVE visits to the store in Paraparamumu has resulted in broken promises to fix and a final written warning from me. They have 14 days to fix the issue, or I'll be heading down to the legal route and taking them to court.

It's totally amazing that they refuse to fix an issue they caused. It's just bad form. The staff, however, were sympathetic, and I accept that accidents do happen. They just need to take action and FIX IT.

The first rule of business whenever there's a problem is to FIX THE CUSTOMER - Noel Leeming could do a lot better in this regard.

Honestly clowns. Tried to place an order over the phone, happy to give details for payment and everything, told I couldnt without an account. Asked to get the item delivered to the store nearest to me, they also could not do this. Guess you dont want money, sweet as.

Rang to get TV put onto wall on bracket I purchased from Noel Leeming and was told maybe not before Xmas but hopefully between Xmas and New Year. Was told cost would be $399. Waited until about 21 January - no communnication so I rang and was told I hadnt paid the account for the job. I didnt get an account. I assumed when the serviceman called I would pay him on the job. DONT EXPECT ANYONE TO PAY FOR AN ACCOUNT THEY DIDNT RECEIVE. $399 to hang a TV on the wall - NO THANKS

Wow. "We'll match competitors Deal" Yea, No!! You need to pay for delivery, 20 plus years demolished, Arrogance personified. Went to said competitor what a refreshing scenario. The Big tick more like The Big Flick. Another customer Lost. Should have read the reviews 20 years ago!!

Obviously didn’t like the look of a grey head lady with tattoos and a Mohawk pranced about the store while staff glanced sideways n found something to look too busy to help. Had money to spend on security cameras guess who is not going to get me in the door again .

Taupō store - rude asf customer service. Do not greet you as u walk in nor when you pay at the counter. Not a single word was spoken to me while I was paying for an item, even after I said thank you. Awful service.

Went to Noel Leeming - Sylvia Park this morning. The service was appalling. I really wondeed if the Tech Help really wanted to be there. Be off to Harvey Norman if the customer service does not improve.

Returned faulty iPad to Napier store. 2.5 years old and out of manufacturers warranty. Claimed under the Consumers Guarantee Act. Very positive response from manager of store. iPad replaced within 2 weeks at no charge. (Contrast with Apple who insisted on $1134 upfront to repair…)

I purchased Dyson vacuum cleaner from NL in St Lukes August 2023, with a 2 year warranty.
At first I got about 8 minutes use out of the machine, on one full charge- not great- but was OK for me as we live in a small apartment. Lately, I have only got 1 minute to 30 seconds use on a charge! Useless.
So today we returned it. Warranty still applicable. Repairs was offered as an option- may take 1 to 2 weeks they say.
How do I clean my home in the meantime? No loan vacuum cleaner available. No money back option. No replacement option.
So: a vacuum cleaner was paid for. Now I can't use it. Won't be able to clean my carpets till the machine is repaired. Great customer service? I think not.

Looks like Noel leeming haven’t changed since they got sued $200,000 for misleading customers and going against the CGA
I was almost denied a promotion with a product in store due to the lack of knowledge of the staff and took 40 minutes and pointing out of the written information on their website to finally receive it.
Then when the product was faulty I was told they were too busy and come back another day.
This was followed by confirming the fault in store and fobbing me off saying they needed to reconfirm with the manufacturer… and was lied to about when it would be sent off. Said it would be sent off Monday and still hasn’t been to this day (Friday)
Still waiting for the issue to be resolved… absolute disgrace

Two tries to deal with this organisation and both times ended in a fiasco, do not buy from these guys as their promises regarding delivery, installation are complete rubbish and change, having taken time off work to meet their installation, they change that, not once but twice ... a joke and customer service if I could would rate a negative star!!!

Noel Leeming Westgate, worst customer service I have experienced. Went in today 28/12/24 to purchase two smart watches, an Apple laptop and iPhones. We started at the smart watches and were looking around for assistance from staff as we had chosen what we wanted and had questions about the Apple laptop. We looked to the front counter and there were around 8 staff standing at the counter laughing amongst themselves with two older staff working the floor. The latter floor staff did not acknowledge us even when they had finished with their customers. And those staff at the counter did not appear to interact with any other customers as they were caught up “in talk”. After 10 minutes of being totally ignored, we left and took our business to Harvey Normans. I am disappointed because of my awesome previous experiences with Noel Leeming Henderson. I am very understanding of retail staff and pressures of the time of year but today’s behaviour left me thinking that they didn’t want to sell products today and that the customers were inconveniencing them!

I received very prompt Service with Noel Leeming for a new Washer/ Dryer.

Worse customer service, if uou have sn issue expect to be obstructed, the run around snd generally mediocre uncaring service.

They just want you to go away..

I tried to support a Kiwi business, but the service is do consistently bad that NLG don’t deserve your hard earned money.

Wish I could give a less than zero stars