Nobody's Child Reviews 

I've been a loyal customer for many years and the majority of my wardrobe is from NC, but they really are out of order lately. They charge £4 per returned order, and that's on top of the £8 for next day delivery.

All good, except that I received an item that's significantly not as described. The website says the dress has pockets - the main reason I ordered it - and the dress, upon arrival, has no pockets. When I emailed to request a free returns label and refund of my delivery costs, this was denied.

This is a clear breach of the Consumer Rights Act 2015, and appalling behaviour towards a loyal customer from such a big and successful brand, honestly. It's left a really bad taste in my mouth and I am in touch with their complaints team, with whom I've shared the relevant sections of the Consumer Rights Act. As a retailer, they should be - and likely are - well aware that any consumer who buys an item that is significantly not as described is entitled to a full refund INCLUDING delivery fees AND for the retailer to cover return costs.

If I don't get a successful response from them, this will be escalated to Trading Standards and my bank for a chargeback.

I really like their clothes and have ordered many times from their website as well as purchasing in the Leeds store or Marks and Spencers. Their customer service has always been excellent I really can't fault it, every time I have raised a query I have had super fast helpful responses. I would have rated 5 stars if their return service was quicker! Unlike other reviewers I have seen on here, I have never had an issue using their return portal and the process is pretty straightforward - the only downside is as others have mentioned the £4 return fee and the slowness of the whole process.
If this was improved I am sure I would purchase a lot more often from them. Thank you

Poor experience and very frustrating returns process.

I am trying to return items from my order, but the returns portal is not working correctly. All of the items I ordered are showing as “unfulfilled,” which means I am unable to select anything to return, even though the order has clearly been received.

This is especially frustrating because sale items only have a 14-day return window, and the faulty returns portal is effectively preventing me from exercising my right to return within that timeframe. I have contacted customer service for help, but I have not received a response.

It feels very unfair that customers are expected to meet a strict returns deadline when the company’s own system is not working properly and support is not responding. A simple return should not be this difficult. I will not be using this company again!
Avoid!

Very disappointed as delivery took about a week and now I am trying to return the items the returns portal says return unavailable and order unfulfilled. Customer services have replied saying to check order number etc. I have tried to generate return every day this week so far without success and messaged customer services multiple times with no reply. Can someone contact me please?

Are you all so incompetent? Do not market me I am suing you for £10,000 lol breach of data.

Bought a top, dispatch took 4 days despite expensive postage (£5). I then decided to return the item as the product images had not made clear how it would actually look (I wish the models were not always hunching over or doing weird things with their arms, just stand up straight with hair away from the garment so we can see clearly how it sits on the body). I found a £4 handling fee!!! Is this even legal? Reading other reviews I am now worried that even more will be deducted from the final total refunded. Let's see :( I am not a serial returner, I probably buy clothing online 2 or 3 times a year. I was going to replace it with a different style of top from NC but will now shop elsewhere

Order 2 dresses and asked to e-mail when another comes in, which meant I needed up paying £10 delivery overall!
All the dresses arrived crumpled, so looked terrible when trying them on.
Only one fitted as the others were too big, even though I order the same size at Roman which nearly always fit.
Found out when I was returning that there was also a return fee of £4 and as I was returning one dress from each order, it has cost me £8. Overall I have paid an extra £18 for the dress I kept.
No other clothing sites I use charge for returns and can get free delivery in most occasions.
Won't be ordering again as cannot be sure it will fit, so will cost £9 for each one that doesn't. Shame because the dresses are a little bit different, if a little on the pricey side.

i love this company, i really enjoy the style of clothes and lately i have been decluttering my wardrobe from all of the polyester/plastic clothing and i have found that Nobodys Child is a grea alternative a big percentage of their clothes are organic cotton or ECOVERA viscose and i absolutely love that i can be mindful about the materials touching my body and not have to settle for less fashionable clothes.

I have ordered many times from nobodys child and i find that the packages always come quickly (depending on how fast your Royal Mail service is)
the packaging is minimal and really great.

i have only sent one thing back from everything i have ordered as it really didnt suit my figure and that process was straight forward to exchange to a different size is free however returning an item does have a charge which is a bit of a shame but based on the amount of products i buy and don't send back because they are lovely didnt bother me too much.

i have been to 3 stores in person, Carnaby street, Covent Garden and Bluewater and the service is amazing the ladies who work there are lovely and when i went to blue water there was a sip and shop happening which was a nice touch.

overall i love this company for the materials they use, the ease of their website and the fact that they do have physical shops that you can go to

Bought a skirt about 6 weeks ago possibly longer loved it but was a summer skirt so to cold to wear it, went to put it on the other day to find it has a electronic tag in it, I bought it on line. I emailed straight away my issue was resolved with by an incredibly professional individual called Rory the information was spot on problem resolved will feel comfortable if I ever had an issue again, not very often you can say that
Thank you Rory

Took a little while for them to get back to my request (4 days), but solved my issue quickly once they did

I usually buy several items a year from nobody's child, however, I purchased a £120 tailored dress for a wedding. It was the first time I had worn it and I climbed a step in the garden and whilst stretching my legs to climb up, the dress around the area of the lower button tore incredibly easily. The fabric must be of incredibly poor quality for it to tear so easily. The dress is now useless and the customer service response I have received basically told me it was my fault because the fabric had been put under pressure. I literally stretched my legs slightly to climb up a step!!!! I am so angry at the shocking response and will never purchase from them again.

Extremely impressed by their customer service, which seems a rarity in this day and age with the invent of chat bots and AI. They were quick replying to me and keen to reach a solution to resolve my issue with a fault on an item which was now out of stock. Mistakes sometimes happen, and they were keen to resolve the issue promptly leaving me very satisfied that I can trust buying from them in the future. They obviously also care about sustainability too and rather than just getting rid of the faulty dress they paid for a repair resulting in a happy customer and happy planet. Thank you!

WORST CUSTOMER SERVICE FROM A COMPANY I HAVE EVER USED! THEY CANCELLED AN I ITEM FROM MY ORDER WITH 15% OFF WITHOUT TELLING ME BUT THE ITEM IS STILL IN STOCK. I SPOKE TO THE ADVISOR, BUT THEY REFUSED TO GIVE ME ANY DISCOUNT CODE OR FREE DELIVERY FOR THE INCONVENIENCE SO I COULD REORDER THE ITEM! DISGUSTING CUSTOMER SERVICE, APPAULING PRICES! £5 FOR STANDARD CRAP DELIVERY IS A JOKE. I'M FUMING WITH THIS COMPANY WORST EVER! DO NOT BUY FROM THEM EXPENSIVE OVERRATED CRAP. I NEED TO RETURN MY ITEM BECAUSE IT'S CRAP QUALITY RUBBISH! YOU WILL NEVER SEE MY MONEY AGAIN. HOPE YOU GO INTO LIQUIDATION. IF YOU DONT WANT TO HELP A CUSTOMER I DONT WANT TO HELP YOUR COMPANY STAY OPEN FOR BUISNESS. GO H!

Excellent quality clothes and customer service

I have been a customer of Nobody's Child for sometime & find their clothes to be well made, great designs & long-lasting quality that is maintained even after repeated washing. It is rare that I have needed to contact customer service but whenever I do it is of equally high quality with quick response times, helpful & personable replies from their representatives - it's refreshing to still be dealing with an individual rather than an automated response service & AI generated reply. I feel like a valued & appreciated customer - which only adds to my loyalty for shopping with this brand.

Ordered a skirt for £30 paid £5 extra for delivery. It didn't fit so I returned it and have been deducted extra £4 for return. I have been charged £9 for the privilege of trying on an item that didn't fit so feeling totally ripped off.

Dreadful experience, ordered 3 dresses all in my usual size 10 one of them was way too big one fit but was badly made and the seams didn't sit right and the third I couldn't even get on it was so small. I actually swapped the 3rd dress for a size 12 that fit. Extremely inconsistent sizing which is unfortunate when you factor in how expensive the delivery is and the £4 handling fee for returns... So £9 down in my refund. Had to chase the refund 3 times before I even got it and then when I questioned why it was so low and so late I didn't even get an apology just a passive aggressive response about how delivery charges aren't refunded along with the £4 handling fee. Worst company I've ordered from in a long time, in my opinion the dresses are incredibly overpriced with terrible customer service. For these prices I would expect better finishes/quality, consistent sizes and far better customer services

First time trying this brand... and definitely the last. I'd been happy to pay for returns since I ordered two sizes of a jacket to try both. But they only sent one and refunded the other, all while the "missing" size was still showing as available on their website.
I eventually tracked down the refunded size elsewhere, but ended up returning that too because the sizing is all over the place. I'm petite, and the XS had ridiculously long sleeves for something that was already tight across the back, and the S was even worse, with sleeves that were huge in both length and width.
Should've listened to the other reviews. The negative ones are negative for a reason!

I had wonderful help from Rory when I needed a paper form for my return. They were very helpful and speedy carrying out this process for me.

I had an issue with my order being delivered to the wrong InPost locker and Zachary in the customer service team was super responsive and helpful and sent out a replacement delivery within a couple of days of investigating, for next day delivery so I didn't miss out on the items and also so I would receive them quickly!