Nobody's Child Reviews 

I ordered a dress from Nobodys Child, then realised I was being charged £10 for delivery. I immediately cancelled my order within the 15 minute window of opportunity given online to cancel the order. This cancellation showed as successful.
The said dress was delivered to my home address. Not Happy.
I was then charged £4 to send it back, bringing the total to £14 for a dress I cancelled.
I reached out to Customer service to recieve a generic email and no refund for their mistake.
Very poor service and ridiculus handling fees.

First time customer here. Wrong size sent. I don't have time to send back. When I complained I got a crappy generic response asking me to send it back and ask either for a replacement or a refund. Infuriating. I needed this urgently and ordered with plenty of time. I won't be buying from here again.

I emailed about an item that had been lost in the post. They responded within 5 minutes and have refunded my item, which was processed within 24hours. Extremely helpful and efficient. They actually went above and beyond as they answered an email outside of the customer service advertised hours. Unfortunately there is no personal name on the emails so the individual can get the kudos. Thanks again

I am never shopping online with Nobody's Child again - £5 delivery and £4 return is just not justifiable. The clothes are nice but not nice enough to justify these overly inflated charges. Just leaves a bad taste sadly.

Clothes arrived quickly, packaged well. Lovely quality. I returned 2 items, return took a while to get to warehouse for a refund. Had an email conversation with customer service who were quick and handled my query brilliantly. Gave me a refund straight away as the return was taking a while to be processed!

I ordered two items from this website and tried to cancel them within the 15 minute allotted time as I made an error.
I selected cancel on both items and it carried on counting down. I emailed them to confirm cancellation. I received both items I tried to cancel. I am being charged £4 for each item to return. And one dress I paid £140 for they are only returning me £135!!! Plus the £4 return. Absolute scam! It has cost me £13 to return two items I had cancelled and I didn’t even get all my money back on the price of one dress. I would AVOID! and will not be buying again from them in the future. I’m sure it is actually illegal not to return me the price I actually paid!

Through no fault of the company, a dress I returned was lost by parcel force. However with a proof of delivery from myself , this matter was dealt with very quickly and I was informed that a refund was on its way to myself. So the slogan Here to Help was very appropriate

Bought a waistcoat top in the sale, didn’t fit very well, small for its size, sent it back, with the prepaid label, they charged me £9.00 altogether for the return, label plus “ handling fee” what a rip off, won’t shop with them again.

I very foolishly mixed up 2 returns and sent each of my purchases to the wrong businesses one of them being Nobody’s Child. I cannot thank them enough for recovering the wrong package and returning it to me and at their cost too. Big shout out for their diligence and kindness! Great service 👏👏👏

I rarely leave negative reviews, but my experience with Nobody’s Child has been extremely disappointing.

I returned a faulty dress and the process has been frustrating from start to finish. I had to repeatedly chase customer services just to get the faulty return approved. Once the item was finally returned, Royal Mail confirmed it was received by Nobody’s Child on 8 June.

Their own communication states that returns will be reviewed and processed within 7 working days. Weeks later, my return still hadn’t been processed and my £89 refund was nowhere to be seen.

I contacted customer services to ask for an update and to check whether the refund would still be credited correctly because the original payment card had expired (the account itself remains active). I received no meaningful response. I chased again and was still ignored.

It’s incredibly frustrating to have to keep chasing a retailer for money they owe you, particularly when the item was faulty in the first place. Delays happen, but poor communication and a lack of accountability are much harder to excuse.

The clothing is lovely, but unfortunately the after-sales service falls well below what I’d expect from a premium-priced retailer. Based on my experience, I’d think twice before ordering again, simply because if something goes wrong, you’re left doing all the chasing

I think the dresses are nice when you see them online but the ones I ordered did not fit me properly and one of them the elastic on the shoulder was very loose so would not stay up
I think the handling fee is very unfair and would make me think twice about buying from them again
Online shopping should not be be penalised if the goods are not suitable

Really nice designs and materials, but the quality is pretty bad. My dress came with one button already detached and the zipper does not close how it's supposed to... Clearly overpriced for what you get. Sad.

Really appreciate Rory's help with my order. Thanks.

The service is first class in responding to queries and sort them out very quickly and efficiently and wouldn’t hesitate in buying from them again as the after service is excellent

Absolutely amazing customer service Absolutely beautiful garments love love love

So far been waiting 10 days for parcel to arrive . The goods tracking hasn’t been updated for a week. I paid for this postage and I have just received a standard waffle reply. I like this company and I wanted the item as seen it on friend but after this is resolved I will not be ordering again from them directly . Basically if John Lewis don’t stock it I won’t order it because John Lewis have good efficient customer service and I wouldn’t be having to spend ages trying to resolve it with very little help, you have ignored most of my emails !!!

I stupidly mistyped my email address and couldn’t understand why I hadn’t received confirmation but it was resolved after about four days

Rory was really helpful and quickly resolved my order issue. I really appreciated the friendly responses and the fast resolution!

Paid £8 for next day delivery. Package hasn't arrived. Customer service seems to be ai and keeps repeating the same message back saying I have to track the package. I have and DPD haven't received it. At best this is a badly run company with incompetent staff. At worse - an actual scam. Avoid.

My order arrived only partially fulfilled. Upon emailing customer service they got back to me promptly to say they would be issuing a refund of the item that did not arrive. They then emailed back again to say that it was now in stock and they would be sending it straight away. I can't give 5 stars due to the full order not arriving without an email to say that this would not be the case, but the customer service I received was fantastic.