Extremely poor customer service. You have to chase everything. My package didn't arrive so I had to prove no delivery. Following more than 10 emails telling me my refund is being processed from Februa... See more
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Stay away from this online store. Delivery times are very long, product quality doesn't match the photos, and the colors are off. The worst part is the complicated refund process. There’s no return la... See more
Avoid —this is a scam. The products you receive are completely different from those shown on the website; even the colors don’t match, let alone the quality. Customer support does not respond. Fortuna... See more
Company replied
You can’t make any return so they offer you a partial refund that surprisingly never arrives. I’ve been waiting 4 months and they say they submitted it but it’s the banking system that is slow. They... See more
Company replied
Breach of guidelines
DO NOT BUY FROM THIS SHOP
DO NOT BUY FROM THIS SHOP. Total scam. The product arrived but was NOT Cashmere. I wanted to return the order. First they offered me 30% refund to keep the order and then later 40%. As the shipment to China was expensive I chose to get the 40% refund. The money never came. Save yourself the time and money.
7 February 2026
Unprompted review
Reply from Nobalifestyle
We’re sorry to hear about your experience and understand how frustrating this situation must have been.
We want to clarify that we do not operate as a scam, and we regret that this has been your perception based on how your case progressed. When return shipping is costly, alternative resolutions such as partial refunds are surely offered, but these options should always be followed through clearly and on time. We sincerely apologize for the delay you experienced in receiving the agreed refund.
Please note that once a partial refund is approved, it is processed by our finance team and returned to the original payment method. Processing times can vary depending on the payment provider, but this does not change our responsibility to ensure it is completed. If this has not yet reflected on your account, we acknowledge this as a service failure on our side and are committed to resolving it.
We truly regret the inconvenience caused and hope your case is concluded promptly and professionally. Customer satisfaction is important to us, and we appreciate you bringing this to our attention so we can follow up internally and improve our processes.
Appalling company to deal with.
Appalling company to deal with.
Cashmere I don’t think so
No labels in the jumpers
L/XL/XXL all the same size absolute joke
Asked to return was offered a discount as return is so difficult to China.
I reported to bank and they made contact with supplier and were forced to give a refund.
I shipped items back as sizes were small and certainly was not cashmere.
Do not buy from this company
29 January 2026
Unprompted review
Reply from Nobalifestyle
We’re genuinely sorry to read about your experience and regret that it led to such dissatisfaction.
We take responsibility where our service or communication has fallen short, and we acknowledge that this process should have been handled more smoothly and clearly. Any delays or confusion you experienced are not the standard we aim to provide. When return logistics are complex, alternative resolutions may be suggested, but this should never come at the expense of clarity, fairness, or trust.
We also understand your concerns regarding sizing and labeling and appreciate you taking the time to raise them. Feedback like this is taken seriously and reviewed internally so we can improve both product consistency and customer support going forward.
We’re sorry that this situation resulted in escalation through your bank and that your overall experience did not meet expectations. We do appreciate you sharing your feedback, and we remain committed to improving how similar cases are handled in the future.
Very bad!!!!
Bad, bad, bad quality!!! To expensive for those shein clothes!!! Very disapointed for this!! They should be closed, they deceive people!!!!🤮
4 February 2026
Unprompted review
Reply from Nobalifestyle
We’re sorry to hear this. We take quality seriously and are always working to ensure our products meet the highest standards.
No full refund
I ordered my pretty Chelsea boots,and I received them about 2weeks later.
I didn’t know it came from china , there was no information about this.
When I received item it looked fine but they didn’t fit. I asked to return them and for a refund, however they can refund only 30％ of the total fee which is ridiculous considering the shipping time.
I’m now trying through PayPal to try and get a full refund as they won’t offer one.
4 February 2026
Unprompted review
Reply from Nobalifestyle
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
To clarify, we do offer full refunds; however, in line with our return policy, a full refund can only be processed once the item has been returned and received back at our warehouse. This is a standard procedure and is clearly outlined in our return terms. Without a return, we are unable to issue a 100% refund, which is why an alternative partial refund option was presented.
We understand your frustration regarding sizing and delivery expectations, and we acknowledge that the return process can feel inconvenient. That said, when a customer chooses to return the item, a full refund is processed promptly after inspection. Partial refunds are offered strictly as an optional alternative for customers who prefer not to return the item.
We regret if the origin of shipment was unclear at the time of purchase and take this feedback seriously as we continue working to improve transparency and communication.
We genuinely hope your case can be resolved fairly and to your satisfaction, and we remain open to assisting within the scope of our policy.
SCAM
SCAM! Dont buy or order at this company. I never received my package.
4 February 2026
Unprompted review
Reply from Nobalifestyle
We’re sorry you didn’t receive your order. Over 97% of our packages are successfully delivered, and we always track every shipment from our side. for further assistance never hesitate to reach out to us
A scam of a company
A scam of a company - ordered a top which was supposedly to be delivered on the 8th of January 26 by Yodel - nothing arrived. Been pursuing a refund for nearly a month now - Noba refuse to answer me - I am now out of pocket £80 - buyer beware - do not touch this company. I have started posting comments on their Facebook page to discourage others not to use them - hopefully others will follow.
This company has faked concern about my refund in their response, as predicted they have yet to contact me directly to resolve the issue and offer me a full refund
8 January 2026
Unprompted review
Reply from Nobalifestyle
We’re sorry to hear about your experience. We take all delivery and refund concerns seriously and review each case carefully to ensure our processes are followed.
Kind regards,
NOBA Customer Service
Typical rip-off website
Typical rip-off website. Clothes aren't fitted and when yo uwant to return they just keep asking for more info without telling youo how to actually return the product. Have had to raise a dispute with my credit card company - don't use these guys ever
3 February 2026
Unprompted review
Reply from Nobalifestyle
We’re sorry to hear about your experience. Our return process requires certain details to properly register and process returns, but we regret that this was not communicated clearly in your case.
We take your feedback seriously and are working to improve both clarity and response times. If you’re open to it, our support team is available to review your case directly.
Kind regards,
NOBA Customer Support
Awful quality and terrible customer service
Awful quality, comical how bad it is. Customer service is shocking, return policy is a scam.
2 January 2026
Unprompted review
Reply from Nobalifestyle
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience did not meet your expectations. We take all customer comments seriously, as they help us review and improve both our products and our service. Our return policy is clearly outlined on our website and applied consistently to all customers, and our support team aims to assist within those terms as fairly and transparently as possible.
If you believe there has been any misunderstanding regarding your order or our policies, we encourage you to contact our customer support team directly so we can review your case in detail.
Kind regards,
NOBA Customer Support
Complete scam of a website
Complete scam of a website, no labels inside, awful quality, came from china. Didn't send me the return address for almost 2 months then told me the 14 day returns period ended so I can't get a refund... how was I meant to send any items back when they refused to send me the returns address?? Only sent it after chasing them every day for 3 weeks straight! Don't get conned, be careful and avoid! To add: I emailed them to send me the return address the same day I received my package, they didn't send me the address for 2 months and then are saying I had 14 days to send it from the time I got my package!? Where am I sending it, to the north pole?! ridiculous
11 December 2025
Unprompted review
Reply from Nobalifestyle
We’re sorry to hear about your experience. Our returns policy requires initiation within 14 days of delivery. We regret any frustration caused by delays in communication and are reviewing our processes to improve. Customers can always contact our support team for assistance with any outstanding issues.
Kind regards,
NOBA Customer Support
Terrible - Avoid like the plague
Terrible. Absolutely terrible. Ordered what was claimed to be a cashmere overshirt and what was delivered was an acrylic garment - not a shirt as it had no buttons or even button holes. Just a "thing". Dealing with customer services is a joke, they offered us a 30% discount which we refused and since then almost nothing, just vague emails claiming that managers were looking at it. Avoid.
27 December 2025
Unprompted review
Reply from Nobalifestyle
We take pride in our quality and stand by our products. We’re sorry the items did not meet your expectations and regret any frustration caused during communication.
Kind regards,
NOBA Customer Support
No label / tag - most certainly NOT cashmere
I hadn’t checked any reviews prior to buying so I spent about 250euros buying two “cashmere” hoodies and set of merino pants and jacket. Needless to say it’s not even close to cashmere and there is no label or tag on any of the garments explaining what it is made of or how to care. I am extremely frustrated but I bit the bullet. I reached out and they requested pictures and everything but a I have already given the garments out as present and b I have read everyone s experience and I will just not be bothered.
Accepted my fate I got scammed. Just STAY the f away. Pick a credible source to market or whatever it’s called these.
AND ALWAYS CHECK THE REVIEWS. Btw if anyone finds a credible and cheaper cashmere store LET ME KNOW
15 January 2026
Unprompted review
Reply from Nobalifestyle
Hello,
We’re sorry to hear about your frustration. All materials are described accurately on our product pages, and care labels are included as applicable by design and production standards. When concerns are raised, we request photos solely to verify the items received and assist accordingly.
We respect your decision not to proceed further and appreciate you sharing your feedback.
— NOBA Customer Support
I am in the middle of the same process
I am in the middle of the same process. I haven’t received my return details yet but I am sure I’ll experience the same and loose my money on rubbish
1 February 2026
Unprompted review
Reply from Nobalifestyle
Hello,
Thank you for sharing your concerns. We’re sorry to hear that you feel uncertain while your return is still in progress.
We’d like to clarify that returns are processed according to a defined procedure, which requires a few verification steps (such as confirming the items and return request details) before return instructions are issued. This helps ensure accuracy and protects both parties.
Please rest assured that being in the middle of the process does not mean you will lose your money. As long as the return request is made within the applicable return window and the conditions are met, it will be handled accordingly. Delays can occasionally occur due to email volume or missing confirmations, but this does not invalidate an eligible return.
If you have an open ticket with our support team, we kindly recommend continuing the conversation within that same email thread so it can be resolved as efficiently as possible.
We appreciate your patience and the opportunity to clarify this publicly.
— NOBA Customer Support
Do not buy from NOBA LIFESTYLE
Ordered 2 x 100% cashmere scarf, hat & glove sets for Xmas.
First thing was they were not matching, all different colours.
Second thing they were 100% merino wool not cashmere as advertised.
Third thing they advertise returns within 14 days “no questions asked”. It is practically impossible to return as they continually request photos & reasons for the return & refuse to send a returns process.
DO NOTBUY FROM NOBA LIFESTYLE. THEY ARE A NIGHTMARE.
28 January 2026
Unprompted review
Reply from Nobalifestyle
Hello,
We’re sorry to hear about your experience. We do process returns within 14 days in line with our policy. Requesting photos and basic details is part of our standard verification process before issuing return instructions and is not intended to prevent returns.
If you have an open ticket, we encourage continuing the conversation in the same email thread so it can be resolved promptly.
— NOBA Customer Support
Stay clear of this retailer
Stay clear of this retailer. Thought I had done my research to ensure this was a genuine business but got caught out when it came to returns. Upon receiving the order I contacted the company to notify them as per their returns policy. Stated that the items did not fit and was open to an exchange or refund. They responded with an instruction to keep the order (which doesn't fit) and that they will give me a discount on another order...basically spending more money to obtain the right size. I reiterated my desire (at this stage) for a refund. They then tried to deter me on the high shipping costs...everything which goes against their returns policy. A few emails later, I finally obtained the returns address...they even advised that I should mark the value as £25 for tax purposes. The returns cost me circa £20 via UPS and address was in China. I forwarded the tracking details and this is when the communications stopped. I have now raised a dispute via my credit card company. The company is claiming non receipt of return and that they offered me a suitable solution...all lies. Luckily I saved all email correspondence and tracking details. They charge for premium products but with deceiving service.
11 December 2025
Unprompted review
Reply from Nobalifestyle
Hello,
We’re sorry to hear about your experience. Alternative resolutions may be offered before a return to help reduce costs, but refunds are handled in line with our published return policy once a return is confirmed received via carrier tracking.
We review all disputes based on documented communication and official delivery confirmation.
— NOBA Customer Support
I am absolutely fuming with this company
I am absolutely fuming with this company!!
They are nothing but a scam and low life people who are robbing people left right and centre!
I just wished I would have looked at reviews before making a purchase.
I ordered a so called 'cashmere' jumper for Christmas ad he said it's something he has wanted for a long time , I ordered the size up XL . I paid £80 plus shipping costs
It arrived and was more like a size small. The materiel I can only compare to as being worse than a jumper from temu.
I've never found anything so hard to return in my life!
I asked for their return address via email as they do not provide these details anywhere. They tried to offer me a 30% refund and keep the item, which would have been pointless as it didn't fit and wasn't paying that price for such a cheap material.
I managed to get some instructions to return it which they made it so difficult, they only allow you to return via a company called UPS or USPS
I had to pay £24 to return it
Once the parcel arrived I then receive an email saying they are abandoning the parcel!! Like.. wtf!! Seriously, like it's all just a joke to them after the effort I've put in to getting it returned.
Disgusting company.. avoid at all costs, they should be ashamed of themselves!!
30 January 2026
Unprompted review
Reply from Nobalifestyle
Hi there,
We’re very sorry for the frustration caused. Please note that for international returns, customs duties and clearance fees must be paid by the sender. If these fees are not settled, the parcel may be held or abandoned by the carrier, which is unfortunately outside of our control.
Thank you for your understanding.
Best regards,
NOBA TEAM
Stay away from this company!
Do not order from this company!
Wish I read the reviews here before ordering. After multiple emails back & fourth with customer service about how to resolve the issue with the faulty item they have sent, they then decide to close the conversation with no warning, telling me I am no longer eligible for an exchange or refund as the return timeframe window has expired.
Would also like to highlight that from the start they did not want to give me the full refund but instead offered me a 30% refund and I get to keep the item. Sorry, but why am I going to keep something that has a manufacture fault? Especially when it wasn’t cheap! I’m now left with an expensive item I cannot wear.
In response to Nobas reply below: I contacted you 10 days before the returns window expired. So as we were in conversation well ahead of the expiration date, I saw that as I was within the correct time frame. Why didn’t you at any point during those emails tell me there was a cut off point?!
29 January 2026
Unprompted review
Reply from Nobalifestyle
Hi Natalie,
We’re very sorry to hear about your frustration and understand how disappointing this experience has been.
We’d like to clarify that our return and refund policy requires customers to contact us and provide the requested details within 14 days of receiving the item. Unfortunately, as we did not receive the required response and information within this timeframe, the return window has now expired, and we are unable to offer an exchange or refund.
We sincerely regret that we cannot assist further in this case and appreciate your understanding of our policy.
Kind regards,
NOBA Team
I am appalled with the customer service…
I am appalled with the customer service from NOBA. They sent fault items which were not as described, no button holes on the jackets, no labels in the items and certainly not cashmere. I have spent the last month chasing for return details, to be messed around and not sent the correct details, to now be told that the returns timeframe has expired and I can no longer return or get my money back. Now they are saying they will no longer respond to me emails. This company is fake and based in china with faulty items. Do not use!!!
29 January 2026
Unprompted review
Reply from Nobalifestyle
Hi there,
We’re truly sorry to hear about your frustration and appreciate you sharing your concerns.
We’d like to clarify that we did respond to your emails and requested specific information required to proceed with a return. Unfortunately, the requested details were not received within our 14-day return and refund timeframe, which is why we are no longer able to process a return or refund in this case.
We understand this outcome is disappointing, and we regret that we could not reach a resolution within the allowed period. Please note that we do not ignore customer concerns, but once a case falls outside our policy timeframe, we are unable to take further action.
Thank you for taking the time to share your feedback.
Kind regards,
NOBA Team
DO NOT BUY
DO NOT BUY, I REPEAT, DO NOT BUY ANYTHING FROM NOBA. Merchandise is extremely poor quality which makes it overpriced. NOBA is a complete SCAM run by crooks.
28 January 2026
Unprompted review
Reply from Nobalifestyle
Hi there,
We’re very sorry to hear that you feel this way and regret that your experience did not meet expectations. We take all feedback seriously and are committed to resolving concerns in line with our store policies.
If you’re open to it, please contact us directly with your order number so we can review your case and assist you further.
Kind regards,
NOBA TEAM
PLEASE do not purchase anything from…
PLEASE do not purchase anything from these people, the website looks glossy and legit. But it's cheap rubbish from china and most def NOT cashmere!! Once you have realised this and flagged it to them, they will offer you a 30% then 40% discount to try and keep you quiet. They should pay for the return of the item as you have been sold it fraudulently.....they will take their time in responding to you as the 14 day window closes and you will no longer be entitled to a refund (at the expense of you sneding it back to china ££)
28 January 2026
Unprompted review
Reply from Nobalifestyle
Hi Rhianna,
We’re sorry to hear about your concerns. Our 14-day return and refund policy applies from the date of delivery and is clearly stated on our website. Unfortunately, once this period has passed, we’re unable to approve a refund.
Thank you for your understanding.
Kind regards,
NOBA TEAM
The return policy didn't work properly…
The return policy didn't work properly with me. I wanted to get a refund as the item was too small (and a bigger size doesn't exit) and they didn't let me do it. Horrible!
26 January 2026
Unprompted review
Reply from Nobalifestyle
Hi there,
We’re very sorry to hear about your experience and apologize for the frustration this has caused. We truly understand your concern regarding the sizing.
To proceed with a return or refund, our company policy requires basic verification and that the request is made within the 14-day after-sales period from the date of delivery. These requirements are in place to ensure that all requests are handled fairly and accurately.
If you’re still within this timeframe and able to provide the requested verification, we’ll be happy to review your case and assist further. Please let us know how you’d like to proceed.
Kind regards,
Noba TEAM
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