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NineTribe United Kingdom Reviews 

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TrustScore 1.5 out of 5

1.7

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1.7

Bad

TrustScore 1.5 out of 5

18 reviews

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1.7

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(18)

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Rated 1 out of 5 stars

0 Star Company

I ordered a box set of pastels at £3.74 (including delivery charges). I got an email receipt and the money was taken out of my account immediately and then...Nothing.
I attempted to send them an email via their Contact Us page but it doesn't work. Whatever you type into the "Please let us know what you'd like to discuss" box it just gives a "Your answer wasn't correct, please try again" reply.
So I used the contact robot asking for an order dispatch date. Still waiting. It states the avg. response time is 24 minutes. In their dreams.
Guess I should have read the Trustpilot reviews earlier.
I've requested a refund but I'm not that hopeful.
Pity I can't give 0 stars.

23 October 2025
Unprompted review
NineTribe United Kingdom logo

Reply from NineTribe United Kingdom

Hi Paul,

We're truly sorry for the delay with your order. Your order is important to us, and we’re working to resolve the issue quickly.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineTribe

Rated 1 out of 5 stars

As all of the other comments say

As all of the other comments say, they are unscrupulous con men, I ordered that I was led to believe a vinyl record, I suspected trouble as soon as I pressed pay, canceled straight away but no cooperation. £50 down the drain. They shouldn’t be allowed anywhere near the internet

20 April 2023
Unprompted review
NineTribe United Kingdom logo

Reply from NineTribe United Kingdom

Dear Customer,

We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions taken. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Rated 1 out of 5 stars

AVOID

AVOID! Would do 0 if I could. Bought what was marketed as a vinyl on their website, turned up as a CD which cost me over £40! No being told I have to post it back to the US within 7 days (even though they’ve dragged their heels for nearly two weeks to get to this point), I also have to cover to cost of shipping and import etc etc. every email you send them, they take about two days to reply and it’s clearly just an outsourced company dealing with unhappy customers. Will never buy anything from their site again, absolutely s*it.

UPDATE: 6 months later they have acknowledged this review, but no explanation as to the false listing (Listed as a Vinyl, was sent a CD), no explanation why they do not clearly explain their returns are to the US, all at the cost of the consumer, no explanation why its taken them 6 months to reply to me. And no apology. Really, they have done my job for me, just don't use them - they are COWBOYS!

10 October 2022
Unprompted review
NineTribe United Kingdom logo

Reply from NineTribe United Kingdom

Hi Megan,

We acknowledge that your order was delayed due to slight delay with the courier partner. We have reached out to the courier partner and they received higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. We do hope you will give us another chance.

Regards,
Swapnil

Rated 1 out of 5 stars

A highly suspect company

I tried to order a musical instrument from this organisation on line. Their merchant cart does not work. When you try and put your phone number for contact it defaults to an India phone code and will not accept UK. Fortunately the double authentication checks by Barclaycard saved my bacon by refusing payment. Apparently Barclaycard thinks this site is a scam. I have since tried phoning them and as you may guess they are not available as all agents are busy. Well I shall not bother and leave my review which seems to tie in with all of the otherrs. Give this organisation a big big MISS!!!!

9 July 2022
NineTribe United Kingdom logo

Reply from NineTribe United Kingdom

Hello,

We are sorry to hear that you had a frustrating experience and we really appreciate you bringing this issue to our attention. We have reviewed our systems and would like to inform you that such instances will never be repeated.

We had contacted you and your issue was resolved hence we hope that this isolated incident does not hamper your shopping experience with us.

Regards,
Akshay
NineTribe

Rated 1 out of 5 stars

*BEWARE* Paid for a load of basketball cards…

Paid for a load of basketball cards that didn’t turn up and they didn’t answer the emails, CON MEN, beware !!

27 November 2021
Unprompted review
NineTribe United Kingdom logo

Reply from NineTribe United Kingdom

Hi Paul,

Thank you for your review. I'm sorry to hear that you have not received any communications or the order.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Lavina

Rated 1 out of 5 stars

Non existent customer service and over priced

Non existent customer service. Automated contact us number does not work for customer service. No one replies to emails, when you want to return the items.

Feel completely ripped off by this overpriced website. Clearly out to rip people off for incorrectly described and presented items…you have been warned!!!

27 April 2021
Unprompted review
NineTribe United Kingdom logo

Reply from NineTribe United Kingdom

Hello,

We are sorry to hear that you had a frustrating experience and we really appreciate you bringing this issue to our attention. We have reviewed our systems and would like to inform you that such instances will never be repeated.

We had contacted you and your issue was resolved hence we hope that this isolated incident does not hamper your shopping experience with us.

Regards,
Akshay
NineTribe

Rated 1 out of 5 stars

Ridiculous price

Well, I did not buy anything from this website but I came across their advertisement on Youtube for the same product I bought on another site about a month ago. I paid £269 for SteelSeries Arctis Pro wireless on their official site but the ads from this company are selling for £562 and have the audacity to say you're saving 40% from the original price of £940 (according to them). I just want to warn people about this. I have never deal with this company but shocked when I saw the ads and thought people should know.

21 April 2021
Unprompted review
NineTribe United Kingdom logo

Reply from NineTribe United Kingdom

Hello,

Since the product is not available in your country, we are importing it for you from the USA. This causes us to bear a lot of additional costs such as international warehousing and shipping. The price for the product therefore takes into account these additional costs. All prices are transparently displayed prior to purchase.

Regards,
Akshay
NineTribe

Rated 1 out of 5 stars

Theives! Ridiculously inflated prices

These highwaymen are charging £332 for a squire SA-105, and claiming its come down from £550. In the real world, that’s a £120 guitar. This is a bad site to buy anything from, avoid like the plague

6 March 2021
Unprompted review
NineTribe United Kingdom logo

Reply from NineTribe United Kingdom

Hello,

We are sorry to hear that you had a frustrating experience and we really appreciate you bringing this issue to our attention. We have reviewed our systems and would like to inform you that such instances will never be repeated.

Since the product is not available in your country, we are importing it for you from the USA. This causes us to bear a lot of additional costs such as international warehousing and shipping. The price for the product therefore takes into account these additional costs.

Regards,
Akshay
NineTribe

Rated 1 out of 5 stars

Ninefit, Ninthavenue, Ninelife, and now Ninetribe

Ninefit, Ninthavenue, Ninelife and now Ninetribe. I urge you to read the reviews on all these companies BEFORE you buy from them. All these companies fall under the same umbrella - Headrush - based in India. Many of the reviewers have written 5 star reviews for all of these companies... something I find extremely suspect. I got scammed (fortunately the bank refunded me , but it was frustrating and a huge inconvenience) too and I wouldn’t want you to have the same experience.

24 January 2021
Unprompted review
NineTribe United Kingdom logo

Reply from NineTribe United Kingdom

Hello,

We are sorry to hear that you had a frustrating experience and we really appreciate you bringing this issue to our attention. We have reviewed our systems and would like to inform you that such instances will never be repeated.

We had contacted you and your issue was resolved hence we hope that this isolated incident does not hamper your shopping experience with us.

Regards,
Akshay
NineTribe

Rated 1 out of 5 stars

Don't touch this site

This is a bogus scam site. Steer well clear. They've had £80 of my money. Contact number is false and they don't respond to emails or through contact link on their site.

20 January 2021
Unprompted review
NineTribe United Kingdom logo

Reply from NineTribe United Kingdom

Hello,

We are sorry to hear that you had a frustrating experience and we really appreciate you bringing this issue to our attention. We have reviewed our systems and would like to inform you that such instances will never be repeated.

We had contacted you and your issue was resolved hence we hope that this isolated incident does not hamper your shopping experience with us.

Regards,
Akshay
NineTribe

Rated 3 out of 5 stars

I didn't have a big deal

I didn't have a big deal, but it took time to deliver.

8 January 2021
Unprompted review
NineTribe United Kingdom logo

Reply from NineTribe United Kingdom

Hello,

We are sorry to hear that you had a frustrating experience and we really appreciate you bringing this issue to our attention. We have reviewed our systems and would like to inform you that such instances will never be repeated.

We had contacted you and your issue was resolved hence we hope that this isolated incident does not hamper your shopping experience with us.

Regards,
Akshay
NineTribe

Rated 1 out of 5 stars

As others have said this is a scam…

As others have said this is a scam website. I’m struggling to get a refund from PayPal at the moment for a fake item I received. Just avoid them and all their associates nine named scan sites.

1 December 2020
Unprompted review
NineTribe United Kingdom logo

Reply from NineTribe United Kingdom

Hello,

We are sorry to hear that you had a frustrating experience and we really appreciate you bringing this issue to our attention. We have reviewed our systems and would like to inform you that such instances will never be repeated.

We had contacted you and your issue was resolved hence we hope that this isolated incident does not hamper your shopping experience with us.

Regards,
Akshay
NineTribe

Rated 1 out of 5 stars

SCAM STAY AWAY

SCAM STAY AWAY. DODGY INDIAN COMPANY. DO NOT BUY ANYTHING FROM THEM. THEY WILL TAKE YOUR MONEY. THEY ARE INDIAN SCUM

7 October 2020
Unprompted review
NineTribe United Kingdom logo

Reply from NineTribe United Kingdom

Hello,

We are sorry to hear that you had a frustrating experience and we really appreciate you bringing this issue to our attention. We have reviewed our systems and would like to inform you that such instances will never be repeated.

We had contacted you and your issue was resolved hence we hope that this isolated incident does not hamper your shopping experience with us.

Regards,
Akshay
NineTribe

Rated 1 out of 5 stars

Stay away from this website scam scam…

Stay away from this website scam scam scam took all my money and robbed me. Items never came fake address fake number stay away. Company saying case resolved they've never contacted me my bank fraud team got me my money back stay away scammers they must not be making any money that's why there replying to past feedback

6 October 2020
Unprompted review
NineTribe United Kingdom logo

Reply from NineTribe United Kingdom

Hello,

We are sorry to hear that you had a frustrating experience and we really appreciate you bringing this issue to our attention. We have reviewed our systems and would like to inform you that such instances will never be repeated.

We had contacted you and your issue was resolved hence we hope that this isolated incident does not hamper your shopping experience with us.

Regards,
Akshay
NineTribe

Rated 1 out of 5 stars

Robbers disgusting low life have robbed…

Robbers disgusting low life have robbed my disabled son he ordered football cards and these gutter rats have robbed his money how disgusting are these people they are oxygen thieves utter forms of human life
I hope they all rot

24 September 2020
Unprompted review
NineTribe United Kingdom logo

Reply from NineTribe United Kingdom

Hello,

We are sorry to hear that you had a frustrating experience and we really appreciate you bringing this issue to our attention. We have reviewed our systems and would like to inform you that such instances will never be repeated.

We had contacted you and your issue was resolved hence we hope that this isolated incident does not hamper your shopping experience with us.

Regards,
Akshay
NineTribe

Rated 1 out of 5 stars

Fraudulent company

Fraudulent company.
Heard the saying ‘too good to be true?’...they entice you with deals you can’t find elsewhere.
NatWest fraud team got my money back.
STAY AWAY. Trust me.

4 September 2020
Unprompted review
NineTribe United Kingdom logo

Reply from NineTribe United Kingdom

Hello,

We are sorry to hear that you had a frustrating experience and we really appreciate you bringing this issue to our attention. We have reviewed our systems and would like to inform you that such instances will never be repeated.

We had contacted you and your issue was resolved hence we hope that this isolated incident does not hamper your shopping experience with us.

Regards,
Akshay
NineTribe

Rated 1 out of 5 stars

Scammers

Do not buy from this website it’s fake. I’m in the process now of trying to get my money back from them. There is no way to contact them, all the provided contacts don’t work. Avoid at all costs

7 July 2020
Unprompted review
NineTribe United Kingdom logo

Reply from NineTribe United Kingdom

Hello,

We are sorry to hear that you had a frustrating experience and we really appreciate you bringing this issue to our attention. We have reviewed our systems and would like to inform you that such instances will never be repeated.

We had contacted you and your issue was resolved hence we hope that this isolated incident does not hamper your shopping experience with us.

Regards,
Akshay
NineTribe

Rated 1 out of 5 stars

Scam website

Scam website. Purchased something online and realised it's linked to other similar websites based in India. One of their contact addresses is linked to NineLife, NinthAvenue and DirectNine. All websites have same interface with different product categories. Tried to contact them and my email bounced back.

EDIT: "Ashkay" had never replied to me and I had to go though an annoying claim through my bank to get my money back. Even the replies to these reviews are all lies.

30 June 2020
Unprompted review
NineTribe United Kingdom logo

Reply from NineTribe United Kingdom

Hello,

We are sorry to hear that you had a frustrating experience and we really appreciate you bringing this issue to our attention. We have reviewed our systems and would like to inform you that such instances will never be repeated.

We had contacted you and your issue was resolved hence we hope that this isolated incident does not hamper your shopping experience with us.

Regards,
Akshay
NineTribe

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