Placed my order and confirmed the delivery date and time.The delivery guys where absolutely fantastic let me know they where slightly ahead of time,and even though when arrived they couldn’t park near... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been really impressed with Nicky Cornell. From the original purchase their contact has been fantastic and personally led which is so unusual these days. The console table looks fabulous in our... See more
Excellent company experience from start to finish. Communication from initial enquiry and subsequent order. I always felt as though I informed about expected delivery dates. They have their own delive... See more
Company replied
I purchased a Leaf Scroll Circular Mirror from Nicky Cornell online. All I can say is what a beautiful mirror I received. The customer service and delivery was excellent and I could not recommend them... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Interior Designer
- Kitchen Furniture Store
- Sofa Store
Written by the company
Welcome to Nicky Cornell, redefining luxury in furniture since 2005. Located in Hertford, Hertfordshire, our showroom beautifully showcases a wide range of high-end furniture, reflecting both contemporary and classic styles. Renowned for our exceptional customer service, and our dedicated delivery team, we take pride in ensuring a seamless experience from our showroom to your home. Elevate your home with our timeless designs and unmatched quality, and discover why our clients consistently choose us for their luxury furniture needs.
Contact info
424 Ware Road, SG13 7EW, Hertford, United Kingdom
- 03456040244
- mail@nickycornell.com
- www.nickycornell.com
4.8
Excellent
727 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
26 February 2025
Reply from Nicky Cornell
Good Afternoon Helia
We are happy to hear you enjoyed your experience shopping with us, we hope to welcome you again soon
Kind Regards
The Team @ Nicky Cornell
Order not received on time & poor customer service
My husband and I ordered a dining table on 12th Feb, prior to ordering my husband asked what the lead time was to which we received a reply of 10-14 days. 14 days had passed & we received no update regarding our order. My husband emailed twice to get an update, they were both ignored. It was only when he called that he then received a reply. The company took delivery of the table at their warehouse at the start of the month, but failed to book in a delivery & keep us informed. Now 11th March we have taken delivery of the table (FINALLY) - a month from the purchase date - not the 10- 14 day time frame we were provided with.
Not only that, but in trying to put the table together the holes are in the wrong place & new ones have had to be drilled!
Absolutely appalling if you ask me. Please be vigilant ordering from this company. First experience has been a very poor one unfortunately which is a real shame.
12 February 2025
Unprompted review
Reply from Nicky Cornell
Dear Mrs Delgado,
Thank you for your review regarding your order placed on the 12th February. We estimated that with a Standard Delivery from point of order as 10 to 14 working days and that we completed delivery on the 19th working day. This slight delay was due to the size and weight of the table and that we always prefer to try and use our own teams to deliver items of this size and there were no delivery slots available until the day it arrived. Our guys then installed the table and removed the packaging free of charge as a gesture of goodwill. There was a slight misalignment with the fittings but this was rectified on site in a professional manner. We are sorry you are unhappy with the overall experience of your purchase with Nicky Cornell and it seems a number of small issues may have spoiled your view of how we operate. We apologise for this and will always learn from any feedback received.
Kind regards The team at Nicky Cornell.
A wonderful store with the most unusual…
A wonderful store with the most unusual and unique furniture and decorative items I've ever seen. One of a kind and certainly worth checking out.
24 February 2025
Unprompted review
Reply from Nicky Cornell
Good Afternoon Russell
Thank you for visiting our showroom, we are so pleased you loved it. Come back again soon, we are constantly getting new items in!
Kind Regards
The Team @ Nicky Cornell
Fifi was so good and helpful I was…
Fifi was so good and helpful I was accompanying my friend who ordered a large amount of furniture and she was knowledgeable of the styles she was interested in and ran about finding out information
19 February 2025
Unprompted review
Reply from Nicky Cornell
Good Afternoon
We are happy to hear you enjoyed your experience in our showroom, see you again soon!
Kind Regards
The Team @ Nicky Cornell
Fifi was very helpful running around…
Fifi was very helpful running around and looking for the products I ordered. Shop smells lovely and very helpful staff. I have ordered a large collection of goods and it's being delivered over 250 miles away for only 49.99 fab
19 February 2025
Unprompted review
Reply from Nicky Cornell
Good Afternoon Jackie
We will pass on the positive comments to Fifi, thank you for your lovely review!
Kind Regards
The Team @ Nicky Cornell
The delivery was on time and very good
The delivery was on time and very good! My table was unwrapped by the delivery guys and taken to the room. They were very good to check the glass table top was in good order and they were very polite. The service from the shop was very good.
The table looks stunning!
1 February 2025
Reply from Nicky Cornell
Good Afternoon Sue
We are happy to hear you are enjoying your new furniture. We will pass on the lovely comments to our delivery teams
Kind Regards
The Team @ Nicky Cornell
Excellent service
Excellent service, I was kept informed it would be delivered within 10-14 days, I received an email to agree delivery day and time. The drivers were fantastic so polite, respectful. The chest of drawers is stunning. Will use again.
13 February 2025
Reply from Nicky Cornell
Good Afternoon Zoe
Thank you for your positive review, we look forward to welcoming you again soon
Kind Regards
The Team @ Nicky Cornell
Fantastic service
Visited the showroom about 2 weeks ago and were met by a delightful family that run the company .
They were friendly , helpful , understanding.They went out of their way to help us find what we wanted .
Today they delivered the furniture and the two gentlemen that arrived were fantastic. They unpacked the items , they carried and placed the furniture upstairs . They were extremely careful and carried out their job perfectly.
We are extremely happy and would not hesitate to use this company again.
Thank you for an amazing service.
14 February 2025
Unprompted review
Reply from Nicky Cornell
Good Afternoon Spirit
Thank you for coming to visit the showroom, we are pleased to hear you enjoyed your experience with us from start to finish
Kind Regards
The Team @ Nicky Cornell
Lovely customer service person
Lovely customer service person.
Everything delivered on time and efficiently.
10 December 2024
Reply from Nicky Cornell
Good Afternoon Liz
Thank you for the lovely comments, we are pleased you enjoyed your experience with us
Kind Regards
The Team @ Nicky Cornell
I took delivery of my drinks cabinet
I took delivery of my drinks cabinet, early delivery was perfect.
The delivery team pulled into my drive and I asked them to put it into my garage which was approximately 12 ft away from the back of the delivery vehicle. I had previously opened the garage doors to put the cabinet in.
Being a heavy cabinet with glas shelves I was surprised that one man proceeded to roll the package over place it in the garage particularly as the outer packaging was marked glass contents.
There was no suggested request to inspect the contents.
When later I opened the packaging I found that the cabinet was damaged on the left hand corner and have taken a photo of the damaged are for your response and will email it to you.
My previous purchase from you of my BOHO dinning
table was brilliant, the delivery team were excellent and offered me the facility to unpack the item to ensure safe delivery.
Regards
Alan Hambly
6 February 2025
Reply from Nicky Cornell
Good Afternoon Alan
We are sorry to hear that on this occasion, your experience with Nicky Cornell did not meet your expectations. We did arrange for the supplier to do a direct to home delivery as this has a faster turnaround, however they haven't kept the standard we require with our own delivery teams. We are happy to hear that we quickly fixed the issue and you are now happy with your order.
Kind Regards
The Team @ Nicky Cornell
Delivered promptly by very helpful and…
Delivered promptly by very helpful and polite delivery men out exactly where we wanted it and it’s a super stylish and comfortable sofa. Delighted
24 January 2025
Reply from Nicky Cornell
Good Afternoon Steve
We will pass on the lovely comments to our delivery teams, enjoy your new sofa!
Kind Regards
The Team @ Nicky Cornell
Reply from Nicky Cornell
Good Afternoon Jane
We are happy to hear you love your new furniture, thank you for the positive comments about our delivery
Kind Regards
The Team @ Nicky Cornell
Amazing quality
Amazing quality, service & value for money.
Would 100% buy again from them & highly recommend to all.
17 January 2025
Reply from Nicky Cornell
Good Afternoon
Thank you for the lovely review, we hope you shop with us again soon!
Kind Regards
The Team @ Nicky Cornell
Great experience from start to finish
Great experience from start to completion, love their products as just a bit different. Made a visit to showroom, staff extremely helpful and made every effort so I could view what I wanted (was in the warehouse not the showroom) Delivery arranged to the Scottish Highlands by their appointed courier who were fantastic and all arrived in perfect order. Was kept well informed at all times and timeframe exactly as promised.
23 January 2025
Unprompted review
Reply from Nicky Cornell
Good Afternoon Paul
We are happy to hear you are enjoying your new furniture and your experience shopping with us
Kind Regards
The Team @ Nicky Cornell
I had a fantastic experience from start…
I had a fantastic experience from start to finish , from the quality of the furniture to the customer service and delivery . I will definitely be purchasing more furniture as I am very impressed.
20 January 2025
Unprompted review
Unusual items for sale-definitely worth…
Unusual items for sale-definitely worth a wander round large showroom.
Lovely staff
21 January 2025
Unprompted review
Fantastic friendly helpful staff
Fantastic friendly helpful staff.
Shop smells amazing.
Good selection of furniture and diffusers
14 January 2025
Unprompted review
Reply from Nicky Cornell
Good Afternoon
We are happy to hear you enjoyed your visit to our showroom, we hope to welcome you again soon
Kind Regards
The Team @ Nicky Cornell
Reply from Nicky Cornell
Good Afternoon,
We are pleased to hear you are happy with our customer service, we will pass on your comments to the customer service team.
Kind regards
The Team @ Nicky Cornell
Reply from Nicky Cornell
Good Afternoon Louise and James,
We are pleased to hear you were satisfied with our delivery service, we hope to see you again soon!
Kind regards
The Team @ Nicky Cornell
Staff are very friendly and always…
Staff are very friendly and always happy to help!
24 December 2024
Unprompted review
Reply from Nicky Cornell
Good Afternoon Francesca,
Thank you for your lovely review, I will pass this on to our Customer Service team!
Kind Regards,
The Team @ Nicky Cornell
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