It’s not until things go wrong that you truly see what great customer service looks like and this was the case. Through no fault of Tides, my lamp was delivered broken by the courier. Unfortunately th... See more
Company replied
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Tides home and garden really went that extra mile for me,I'm so impressed with the customer service and prompt action to rectify a problem I had with my favourite room spray. Caroline sent me a re... See more
Company replied
Just purchased a corner sofa and armchair. Bespoke design by Tides of Brentwood. Went in for a glass coffee table and came out with so much more. Very helpful staff, and great choice of furnitur... See more
Company replied
Well, what can I say? A lady called Catherine could be more helpful, even if she tried I’ve made a mistake when ordering a pair of barstools instead of counter stools which are slightly smaller... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Garden Furniture Shop
- Interior Designer
- Lighting Store
Written by the company
Tides Home & Garden is an interiors home boutique in Brentwood, Essex. We sell furniture for the Home and Garden, lighting, mirrors, soft furnishings, interior design, curtains, garden furniture, upholstery, flower
Contact info
8 High Street, CM14 4AB, Brentwood, United Kingdom
- 01277231799
- Info@tideshomeandgarden.co.uk
- tideshomeandgarden.co.uk
Ordering and delivery easy
Ordering and delivery easy, arrived professionally packed and on time
30 April 2026
Reply from Tides Home & Garden
Thank you so much for your great review
All your products are very different…
All your products are very different and your prices really good
27 April 2026
Reply from Tides Home & Garden
Thank you so much for your lovely review! We’re really pleased to hear you appreciate how unique our products are – we work hard to source pieces that you won’t find everywhere.
It’s also great to know you feel our pricing offers good value, as that’s something we’re very conscious of for our customers.
We truly appreciate your support and hope to welcome you back again soon!
Lovely products delivered quickly all…
Lovely products delivered quickly all as promised
2 April 2026
Reply from Tides Home & Garden
Thank you so much for your great feedback
Can’t highly recommend this company high enough
Well, what can I say?
A lady called Catherine could be more helpful, even if she tried
I’ve made a mistake when ordering a pair of barstools instead of counter stools which are slightly smaller in height which we were trying to match up with someone else we got from another company that went bust while we were in the process of purchasing them.
So looked online found Tide who had a small Small discount code as well, which was handy.
Somehow I pressed the wrong button and order the tallest stools by mistake anyway once I realised that I messaged them back if it was possible to pick up an exchange and I couldn’t believe it the help and the service has been brilliant even though it was my error.
I couldn’t recommend this company highly enough as there are so many out there these days who don’t want to know after the event of purchased but this company certainly have gone above and beyond
Catherine mention she must be a big asset to this company.
23 March 2026
Unprompted review
Reply from Tides Home & Garden
Thank you so much for such a wonderful review — it really means a lot to us 🤍
We’re so pleased we could help resolve the mix-up with your order and get everything sorted for you. These things happen, and we always want to make sure our customers feel supported every step of the way — even after purchase.
A special thank you for your kind words about Catherine, we’ll be sure to pass this on to her. She’ll be absolutely delighted, and we completely agree — she’s a huge asset to our team!
We truly appreciate you taking the time to share your experience and your recommendation. It means the world to a small independent business like ours.
We hope you love your new stools when they arrive!
Really pleased
26 February 2026
Reply from Tides Home & Garden
Thank you for your review, we appreciate it.
Gorgeous vase and great service
25 February 2026
Reply from Tides Home & Garden
Thank you for your great feedback.
Tides home @ Garden are a fantastic…
Tides home @ Garden are a fantastic company to deal with. Great products for the home. The staff are very professional and great to deal with. I have no problem recommending this company.
23 February 2026
Reply from Tides Home & Garden
Thank you so much for your lovely review!
We’re so pleased to hear you’re happy with our products and the service from the team. It really means a lot to us that you’d recommend Tides Home & Garden.
Thanks again for your support – we can’t wait to see you back in the showroom soon!
The Tides Team 🤍
Reply from Tides Home & Garden
Thank you for taking the time to leave us a 5 star review. We really appreciate it.
Fabulous service!!
I recently ordered bedroom furniture from Tides and I couldn’t be happier with the entire experience. The delivery team were fantastic and truly went above and beyond, especially given how difficult it was to get the items upstairs. Their professionalism and care made a challenging delivery look effortless.
What really stood out, however, was the exceptional customer service—particularly from Catherine. She was friendly, professional, and incredibly helpful throughout the whole process, making everything smooth and completely stress-free. It’s refreshing to receive such outstanding service these days.
I wouldn’t hesitate to recommend Tides to others and will definitely be a happy returning customer.
7 January 2026
Reply from Tides Home & Garden
Thank you so much for your lovely review ⭐️
We’re delighted to hear how happy you are with your bedroom furniture and the overall experience. Our delivery team will be so pleased to know their care and professionalism made a challenging delivery feel effortless.
Your kind words about Catherine really mean a lot to us. Providing friendly, stress-free service is at the heart of what we do, and it’s wonderful to hear this stood out.
Thank you for recommending Tides — we look forward to welcoming you back again soon.
Reply from Tides Home & Garden
Thank you for your great review.
The products at this store are…
The products at this store are outstanding. It's now the only place I rely on for my purchases. The service provided by the staff is unparalleled, with everyone being exceptionally friendly, helpful, and inviting. The delivery team never disappoints with their dependability. This store goes above and beyond, definitely deserves a five-star rating!
6 January 2026
Unprompted review
Reply from Tides Home & Garden
Thank you so much for taking the time to leave such a fantastic review! We’re absolutely delighted to hear that our products, team, and delivery service consistently meet your expectations. Your kind words about our staff and dependability truly mean a lot to us, as we always strive to go above and beyond for our customers. We really appreciate your continued trust and support and look forward to serving you again soon!
Reply from Tides Home & Garden
Thank you so much for your kind words! We're thrilled to hear you're loving the service and the scent of your diffuser. We appreciate your feedback and look forward to serving you again soon!
Cheapest price for boxes was found on…
Cheapest price for boxes was found on Tides Home and Garden and delivery received earlier than expected. Impressed and happy with purchase experience.
28 December 2025
Reply from Tides Home & Garden
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us at Tides Home and Garden. It’s great to know that the boxes were exactly what you needed and that delivery was quicker than expected. We truly appreciate your feedback and look forward to serving you again soon!
Great customer service
It’s not until things go wrong that you truly see what great customer service looks like and this was the case. Through no fault of Tides, my lamp was delivered broken by the courier. Unfortunately the replacement was also damaged during delivery. Tides customer service was impeccable. Thank you and would fully recommend.
21 November 2025
Unprompted review
Reply from Tides Home & Garden
Thank you so much for your kind words and for taking the time to share your experience. We’re truly sorry that both deliveries arrived damaged — that’s never the experience we want for our customers. We really appreciate your patience and understanding while we worked to put things right.
Your recommendation means a great deal to us, and we’re glad our team could support you throughout. If you need anything at all in the future, we’re always here to help.
Lovely tray perfect colour…
Lovely tray perfect colour communication was great
Very pleased
28 November 2025
Reply from Tides Home & Garden
Thank you so much for the wonderful 5-star review!
I’m delighted to hear you love the tray and that the colour was just what you wanted. It’s great to know communication met your expectations as well.
Really appreciate your support and kind words — so pleased you’re happy with your purchase! 🌟
Reply from Tides Home & Garden
Thank you, we are so pleased you are happy with your items.
Forward thinking customer focused company
This is a company I trust and enjoy shopping with, they have a fantastic range of homeward and furniture that you don't find in your every day shops.
They are a very customer focused company and always happy to help.
Your items come so well wrapped and delivery is so quick if they have your item in stock. I highly recommend them.
26 November 2025
Reply from Tides Home & Garden
Thank you so much for your kind words! We're thrilled to hear that you trust us and enjoy shopping with us. We’re passionate about offering a unique range of homeware and furniture, and it’s wonderful to know that it stands out for you. Customer satisfaction is at the heart of everything we do, so we’re delighted to hear that our service has met your expectations.
We truly appreciate your recommendation and look forward to serving you again soon!
The customer service agent is always…
The customer service agent is always there to deal with your orders or if there is any problems, they solve the issues straight away
Good customer service 10 out of 10
31 October 2025
Reply from Tides Home & Garden
Thank you so much for the amazing 5⭐️ review! We’re delighted to hear that our team were able to support you quickly and efficiently — great service is something we care deeply about, so your feedback means a lot.
If you ever need anything in future, we’re always here and happy to help.
Top Class
Everyone at Tides are always welcoming & helpful . Every delivery I have had has been on time & top quality .
30 October 2025
Reply from Tides Home & Garden
Thank you so much for your lovely review! We’re delighted to hear that you’ve consistently had great experiences with our team and deliveries. Providing quality products and friendly service is always our top priority, and it’s wonderful to know this shines through. We truly appreciate your continued support and look forward to helping you again soon!
Fabulous store ordered a fruit dish…
Fabulous store ordered a fruit dish came needed to be returned, was done efficiently by Catherine, so happy 😊 now new one arived, perfect, will order from here again, great customer service 😀
27 September 2025
Reply from Tides Home & Garden
Thank you so much for your lovely review! We're delighted you're happy with your new fruit dish and our service. 😊
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