Niagara Therapy Reviews 

55
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, informative, and caring, often highlighting their professionalism and excellent demonstration skills. Many people find the products highly effective for managing various conditions, including knee pain, stiffness, back pain, and arthritis, significantly improving their daily comfort and circulation. Consumers also appreciate the product's ability to provide relief from numbness and assist with conditions like lymphoedema, contributing to overall relaxation and better sleep. Several reviewers have used the therapy for many years, emphasizing its long-term benefits and consistent positive impact on their health and well-being.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Product

Customers express high satisfaction with the product, often highlighting its effectiveness in alleviating... See more

Service

People report ambiguous experiences with service, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was only looking for a service of my 30+ year old bed. Still working and with its elevating facility was brilliant during my bronchial pneumonia! Unfortunately, all the massages on the day heightene... See more

Company replied

Rated 5 out of 5 stars

Niagara Therapy has made a huge difference in managing my knee pain. The vibration therapy has helped reduce stiffness, improve circulation, and ease the discomfort I was living with daily. It’s bec... See more

Company replied

Rated 5 out of 5 stars

The customer service is very good and rare in today's world. Your representative Maryanne provide good communication, not only presale but after sale also. She provide good information at the demonst... See more

Company replied

Rated 5 out of 5 stars

I have been using Niagara Therapy for almost 30 years and being able to relax my muscles myself has been the only answer to back pain I had since I was 8 years old. Exercise on its own is not enough,... See more

Company replied


Company details

  1. Medical Technology Manufacturer

Written by the company

At Niagara Medical Therapy, we are dedicated to enhancing the lives of Australians through our non-invasive therapeutic solutions. As a trusted leader in therapeutic medical equipment, our mission is to support people of all ages in managing pain, improving mobility, and assisting recovery, all from the comfort of their homes or care environments. Using its own Cycloid Vibration Therapy, Niagara Medical Therapy devices are designed to deliver gentle, rhythmic cycloidal massage therapy that stimulates circulation, reduces muscle tension, and helps manage a range of health conditions. Proudly serving Australians since 1969, Niagara devices have been successfully used by healthcare professionals, aged care providers, and individuals to create personalised therapy solutions that make a real difference. Whether it is supporting rehabilitation, aiding in pain management, or improving overall quality of life, Niagara Medical Therapy is committed to delivering proven, drug-free, and accessible care backed by decades of experience and clinical research.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

55 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.3

All reviews

(55)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have long term back problem good relief…

Have long term back problem good relief after first treatment it also took
the numbness out of my feet.used the hand massager on shoulder could actually lift are after
Jas Singh was excellent demostrator

5 November 2025
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thank you, Russell, for taking the time to share your experience. We really appreciate it and wish you all the very best in the years ahead.

Rated 5 out of 5 stars

Remarkable Relief for My Knee Pain

Niagara Therapy has made a huge difference in managing my knee pain. The vibration therapy has helped reduce stiffness, improve circulation, and ease the discomfort I was living with daily. It’s become a reliable part of my routine, and I’ve noticed real improvements in both movement and comfort.

Thanks, Michelle for helping me

3 November 2025
Unprompted review
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Reply from Niagara Therapy

Thank you Brenton, we are so happy to hear your are noticing the difference with your mobility, stiffness & circulation. Appreciate you taking the time to share your journey with us.

Rated 5 out of 5 stars

Dario is one of the most pleasant…

Dario is one of the most pleasant people that I have ever met. He is very positive and kind and has a good memory for things that I have mentioned along the way. He is also very caring and understanding. It feels a privilege to have met him.

23 October 2025
Unprompted review
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Reply from Niagara Therapy

Thank you for the lovely review, Patricia. Dario is an asset to our business and devotes himself to assisting clients in his caring and professional manner. Thank you again, we really appreciate it.

Rated 5 out of 5 stars

We were very happy with all the…service provided

We were very happy with all the information provided.Micheal has been very helpful with setting our chair up. Now we are looking at a bed

21 October 2025
Unprompted review
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Reply from Niagara Therapy

Thank you, Gail! We appreciate you taking the time to give us your lovely review. Please let either Michael or our Client Services Team (1800 777 042) know if you need anything at all in the future. Wishing you all the very best of health in the years ahead.

Rated 5 out of 5 stars

Cherie-Lee was very helpful and has…

Cherie-Lee was very helpful and has explained the product very well. She has gone through the pricing and payment options very clearly and I am clear on what my options are.

14 October 2025
Unprompted review
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Reply from Niagara Therapy

Thank you, Kerry for your lovely review. Great to hear that Cherie-Lee has explained everything to you thoroughly and we wish you the very best of health in the years ahead.

Rated 1 out of 5 stars

The pressure for me to buy immediately…

The pressure for me to buy immediately the Therapy chair was terrible. Telling me my GP and Cardiologist aren't helping me with drugs. They got angry that I wouldn't agree to buy chair and insinuated my life will be shortened. 2 weeks later I have very little fluid in my legs as I tried to tell them I was on medication that causes fluid retention. I'm 74 I don't appreciate this kind of bullying.

3 September 2025
Unprompted review
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Reply from Niagara Therapy

Dear Carolyn,

We are very sorry to read about your experience and sincerely apologise for any distress caused. At Niagara, we have strict compliance training and policies in place for all our team, and we take concerns like yours very seriously.

It is never our intention for anyone to feel pressured or uncomfortable, and we regret that this was your experience. Our only focus is to help people feel better and enjoy better health. Please be assured that we will address this matter internally to ensure our strict standards for compliance training and conduct are upheld at all times.

We would greatly appreciate the opportunity to understand more about what happened. Could we please ask you to contact our Client Care Team directly on 1800 777 042 so we can discuss your experience in more detail and take the appropriate steps.

Thank you for bringing this to our attention. Once again, we apologise for any stress this situation has caused.

The Niagara Client Care Team

Rated 4 out of 5 stars

Massage

I was only looking for a service of my 30+ year old bed. Still working and with its elevating facility was brilliant during my bronchial pneumonia! Unfortunately, all the massages on the day heightened my aches and pains to such a degree that I could only just get out of bed the next day!

10 September 2025
Unprompted review
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Reply from Niagara Therapy

Hi Dave,

Thank you so much for taking the time to leave us a 4-star review and for sharing your experience. It's wonderful to hear that your bed has served you so well for over 30 years, and especially that it provided comfort during your recovery from bronchial pneumonia.

However, we are concerned and sorry to learn that you felt so sore the next day. If you could please give our Client Care Team a call at your convenience to provide a little more information about this.

You can reach the team on 1800 777 042.

We value you as a long-term customer and look forward to speaking with you.

Best regards,
The Niagara Client Care Team

Rated 5 out of 5 stars

My niagara pad is the best investment I’ve ever made!

I have had my NIAGARA massage pad now for more than a year!
I have been using it nearly every day!
The severe cramps I was getting for many years have actually stopped ! if it feels like cramping in my legs I put my legs over the pad and it works like magic! I used to nearly overdose on magnesium but now it’s just a normal amount for Health. The support from the representative is absolutely wonderful ! after all this time Maryanne still gets in touch to see how I’m going.
I am so glad I found this company. Best money I have ever spent!

31 August 2025
Unprompted review
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Reply from Niagara Therapy

ThaHere’s a shorter version of the reply:

---
Hi Bibi,

Thank you for your wonderful review! We're so glad the Niagara Cyclopad has helped with your cramps and has become part of your daily routine. It's great to hear that Maryanne’s support made a difference too. We’re always here if you need anything!

Warm regards,
The Niagara Team

Rated 5 out of 5 stars

The customer service is very good and…

The customer service is very good and rare in today's world. Your representative Maryanne provide good communication, not only presale but after sale also. She provide good information at the demonstration she did at my home.
Although the Nigara Vibration Pad was originally purchase for my disabled son, I also use it frequently and find very therapeutic. We have used it daily for 2 years now. The quality of the product is very good, finding to robust The connection leads are very well made for long life and the good life from the battery. It is now part of our daily life.

18 August 2024
Unprompted review
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Reply from Niagara Therapy

Hi Tucky,
We are thrilled to have received your feedback and review of the service you have experienced with one of our Senior Therapy Consultants and your Niagara Travel Cyclopad. Since 1969, we have focused all of our efforts to help people feel better, and it is great to hear that Niagara has become a part of your day-to-day life. Please make sure you reach out if you ever need any assistance at all.
Kind Regards - Niagara Client Care Team

Rated 5 out of 5 stars

Maryanne Kent was fantastic

Maryanne Kent was fantastic, I have had massage chair for over 9 years and my circulation and arthritic pain has improved since the purchase of the niagra chair. Highly recommend.The after purchase support from Maryanne has been first class and very helpful .Maryanne continues to be extremely helpful, friendly, knowledgeable and professional.

24 July 2025
Unprompted review
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Reply from Niagara Therapy

Hi Darryl,
Great to hear that your Niagara CVT Recliner has been able to assist your circulation and pain over the last nine years. Thank you for taking the time to provide your lovely review of Niagara and one of our Senior Therapy Consulants. Maryanne is so passionate about helping people with their health concerns and is a true asset to our Company. Wishing you all the very best of health in the years ahead.
Kind Regards,
Niagara Client Care Team

Rated 5 out of 5 stars

Thank goodness for Niagara

Usually I don't stop for a marketer for some reason it caught my eye, I met the lovely Maryanne & the rest is history. I have had my pad since Feb 2021 & use it every day. I have lymphoedema, breathing problems & arthritis. I wouldn't be without it. I had a visit from Maryanne a few days ago & she reminded me of how to make the most of my machines. The follow up from Maryanne has been fantastic.

27 May 2024
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thank you Roy, for writing such a lovely account of your experience with Niagara so far. We are really happy to hear that you are loving using your Niagara Pad and are making the most of it. Keep on using as much as you can and make sure your reach out Maryanne or our Client Care Team at Head Office if you need anything at all.

Rated 5 out of 5 stars

The key to good service is a good…

The key to good service is a good consultant. Maryanne Kent has been an excellent consultant over the past 8 years.
She is very personable, she has a thorough understanding of Niagara products, she offers good support and is willing to answer any questions.
8 years ago I purchased a chair for my late husband when he was diagnosed with cancer. The chair was such a benefit to him, providing significant physical comfort and support with gentle massage. During his last weeks he spent all his time in the chair even sleeping at night. We were both very pleased it made his last months and weeks so comfortable.
More recently I spent many weeks in comfort in the chair while rehabilitating from surgery.
5 years ago I purchased a bed and I am really happy with that, too. I have post-polio syndrome and have fatigue and muscle weakness. The bed is so comfortable and the massage really helps my muscles feel relaxed.
I would recommend a Niagara product to anyone, especially whether you have health issues or not.

23 May 2025
Unprompted review
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Reply from Niagara Therapy

We couldn't agree more, Gail. Maryanne is a wonderful asset to our business. Thank you for taking the time to provide such glowing feedback. We really appreciate it, and so happy to hear that both you and your husband have received so much comfort from using our therapy products over the years. We wish you the very best of health and wellness in the years ahead.

Rated 5 out of 5 stars

My recliner chair

I met Maryanne at the Wauchope Show in 2018. She came to my home and gave me a demonstration.
I ended up buying a recliner chair. I absolutely love this great chair. It helps me with my aches and pains.
I don't get cramps at night anymore and it also helps with my circulation.
It is a good pain manager.
It gives great massages too.
I highly recommend Niagara Therapy and my recliner chair as it not only helps my aches but is comfortable too.

23 May 2025
Unprompted review
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Reply from Niagara Therapy

Thank you for sharing your wonderful feedback. Great to hear that you are getting so much benefit from your Niagara CVT Recliner. Please let us know if you ever need any assistance and we wish you all the very best of health in the years ahead.

Rated 5 out of 5 stars

If works and it’s portable

I met Maryanne just over a year ago at my CWA meeting. I have both Rheumatoid and Osteo Arthritis and recently diagnosed with Parkinson’s disease. Parkinson’s has affected my left leg & foot and caused weakness.

My day starts at 6am with Parkinson’s medication and then I sit with the massage Pad on my back which helps get me going.

It relieves my back stiffness. It’s very soothing. Sometimes I go back to sleep with it on.

I use the hand unit on my feet to help with the circulation and on my thigh for Sciatica.

When we travel in the caravan we take the Pad and hand unit. Last year we went on a cruise and I was able to take the hand unit in my carry on luggage.
I can’t be without it!

Maryanne has followed up regularly with after sales contact to ensure I’m using it correctly and getting the benefits from it

9 May 2025
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thank you Marianne, for giving such a wonderful account of your experience with Niagara. We are so thrilled that our therapy has been able to help you enjoy each day with less pain, stiffness and better circulation. Wishing you all the very best of health in the future.

Rated 5 out of 5 stars

I have had a Niagara Chair

I have had a Niagara Chair for 10 years now and use it every day. It eases my arthritic pain, helps my mobility and reduces fluid in my ankles. The customer service has been great over the years.
Anita

5 April 2025
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thank you so much for taking the time to give your feedback. We really appreciate it. If you need any assistance at all the please let us know by calling 1800 777 042.

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