NHS Professionals Reviews 

3,711
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professionalism and helpfulness of the staff, often described as supportive and approachable. Many people frequently praise the exceptional customer service, noting clear guidance and a smooth, reassuring overall experience, including seamless and efficient recruitment with quick response times. However, some customers noted that the process for checks and registration could take a while, leading to significant delays in starting work. A few other people also felt that communication was sometimes non-existent, with unclear systems and a need for constant chasing to get updates on applications.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their professionalism, kindness, and... See more

Customer service

Reviewers express high satisfaction with customer service, highlighting the helpfulness and professionalism... See more

User experience

Customers had positive experiences with user experience, with many describing the recruitment and onboarding... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with their overall... See more

Response time

Customers consistently note positive experiences with response times, praising the promptness and clarity of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am currently going through the recruitment process with Fiona Foster, she has been great, keeping me updated and replying to all my questions immediately and I have asked a lot of questions!!! S... See more

Rated 5 out of 5 stars

I had a very positive experience with NHS Professionals (HCSWD). Communication was prompt and clear, the booking links worked smoothly, and final onboarding was easy to complete. Special thanks to Sar... See more

Rated 5 out of 5 stars

I had such a positive experience with Olivia! Honestly so kind, supportive and approachable from start to finish. No question ever felt silly and she was always happy to help and explain things clear... See more

Rated 5 out of 5 stars

I have been hired via Nhsp in multiple roles in NHS. All the staff are helpful specially- Lauren Davies has always been so quick with all the job role updates, it has been very helpful. I would recom... See more


Company details

  1. Recruitment Service
  2. Payroll Service
  3. Recruiter

Written by the company

NHS Professionals are a flexible staffing provider to the NHS, with over 150,000 Bank Members and 50+ client Trust customers. If you have any feedback regarding our service, we ask that you utilise our website (link below), where a member of the customer engagement team will come back to you. Please note, if you would like to leave a compliment for an NHSP Bank Member, they will receive an official letter that can be used towards their professional revalidation. https://www.nhsprofessionals.nhs.uk/feedback


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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No history of asking for reviews

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4.7

All reviews

(3,711)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I would like to thank Lauren Davies for her support

I would like to thank Lauren Davies for her amazing support throughout my application process. She was very professional, kind, and always quick to respond to my questions. She guided me clearly through every step, making the whole experience smooth and stress-free. I truly appreciate her patience and helpfulness — she made me feel confident and supported at all times. I would highly recommend her to anyone applying through NHS Professionals

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Sade Ogunnaike thank you.

I was contacted by Sade Ogunnaike to apply for the HCSWD program by NHS. I was successful in the interview and now I can start a new career in the health care industry with the best organisation in the country, all thanks to NHS professionals.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Nhs professional is indeed a great…

Nhs professional is indeed a great organisation,
Their reach out is top notch,staff are very polite and reached me at every possible time I raised a concern.
Sade Ogunaike was truly helpful in always reaching out and giving out very useful counsel

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Terminate you with no notice

The Trust I was working for told me on the 10th October that they did not need me to work for them anymore despite having me booked in for 8 sessions. They gave me no notice and I was expecting to be working on the 14th and 15th of October because they had booked me for these dates. They just treat you like you are dirt and not a human being and something they can dispose of without giving you any notice at all. Avoid at all costs.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Lauren Davies was very helpful and…

Lauren Davies was very helpful and tolerated my constant requests fpr help or more information.

She provided lots of explanations a d help along the way and I am very grateful for all her help!

Layla Nulty

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Great support

I have just been offered a job through NHS Professionals. Beth Dyball has been my recruiter. She has been direct, clear and inclusive from the get go. Her advice and tips about the interview process were spot on and immeasurable. I look forward to a long relationship with this award winning company

1 October 2025
Unprompted review
Rated 5 out of 5 stars

I’m applying for the Trainee Healthcare…

I’m applying for the Trainee Healthcare Support Worker programme. My recruiter Monika Kaszuba has been professional and very helpful—clear emails, interview details and document checklist. I feel supported and informed. Thank you, NHSP &Monika Kaszuba 💙

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I had a great experience throughout the recruitment process. Everything was clearly explained and well organised, which made the journey smooth and stress-free. A special thank you to Monika Kaszuba, the recruitment officer, for her guidance and support via email — she was always responsive, professional, and very helpful.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

I would like to express my appreciation…

I would like to express my appreciation for the support you have provided throughout the recruitment process. Your communication has been consistently clear, professional, and timely, which has made the experience straightforward and reassuring. Your professionalism and dedication have been very evident, and I believe that your approach makes a significant difference for candidates navigating the recruitment journey. Overall, my experience has been very positive, and I am grateful for your assistance

Smart

1 October 2025
Unprompted review
Rated 1 out of 5 stars

From my experience

I no longer place trust in healthcare professionals. Over time I have seen that the culture has shifted from professional integrity to image management, retaliation, and deflection. What matters is not responsibility or honesty, but appearances.

So let me be clear: I owe them nothing. Not gratitude, not silence, not compliance. The role of a doctor, nurse, or manager does not excuse dishonesty or abuse of position. Titles do not erase accountability. If someone wants to save my life one day, that is their duty as a professional, not a favour I am indebted for.

Respect must be earned by conduct, not demanded by image. Until that culture changes, my trust in them is gone. And sod it I would rather self-heal, even if the illness were as serious as cancer, than hand myself over to a system that has betrayed its own purpose.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

I joined NHSP last year October

I joined NHSP last year October. It was my first experience working as a Bank staff. The induction was seamless, I had all the information I required and each and everytime I had a query there is always someone to deal with it.

My contract ended in April and since then they have always been in contact whenever there is a new vacancy.

Vashal and Sam have been wonderful and have helped with my journey.

I will be starting a new role on the 29th of Septmember and it has been through NHSP even though I have made several applications externally.

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic and trustworthy company

Fantastic and trustworthy agency to be working with! I was provided great support with the onboarding process by Vishal Pahalwani, Jennifer Sewell and Munawar Vala. The journey so far with NHSP has been an amazing experience and looking forward to my new role within the finance team

25 September 2025
Unprompted review

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