Next Generation Home Improvements Reviews 

531
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers overwhelmingly had a great experience with this company. Local customers consistently praise the professional, friendly, and hardworking staff who manage every single project phase with exceptional care and operational efficiency. Homeowners are especially pleased with the final results, describing high-quality driveways, secure gates, and stunning fences that completely transform their outdoor properties. Some reviewers were not happy with sales interactions, specifically mentioning overly long initial home meetings and uncomfortable high-pressure sales techniques. A few other people also felt that minor hiccups involving lingering equipment or unexpected weather delays caused temporary frustration before being successfully sorted out.

What people talk about most

Staff

People report positive experiences with staff, highlighting that installers and office personnel are... See more

Service

Reviewers express immense satisfaction regarding the service, highlighting professional installation teams,... See more

Quality

Users describe positive interactions with quality, highlighting the exceptional standard of work and the... See more

Product

Reviewers highlight positive aspects of the product, expressing satisfaction with the high quality and smart... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers experience great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole process from start to finish was professional, quick, the installation guys were open, honest, experienced and friendly. Nice banter, quick work, high regard for tidiness and the job was do... See more

Rated 5 out of 5 stars

Excellent installation Workers were all friendly and carful of property. Everything organised well. Install took longer than expected due to wet weather. Pourous concrete and resin can only be i... See more

Rated 5 out of 5 stars

We had a metal pedestrian gate fitted last month. It looks really smart in the grey colour which matches our previously installed composite fencing which was also installed by Next Generation. We chos... See more

Rated 5 out of 5 stars

The wet weather delayed our drive resurfacing but Next Generation kept in touch throughout the wait. The staff were courteous throughout and very professional. The resin drive was laid by Jack who w... See more

Company replied


Company details

  1. Construction Company

Written by the company

We offer a bespoke range of high quality resin bound driveways, patios & pathways in 100s of styles designs & colours. Our range also includes Composite fencing, available in various colours, maintenance free & Eco Friendly. Our latest addition to the range is Aluminium Gates, Elegant & Modern for both driveway and pedestrian gateways. Offering security, low maintenance and corrosion resistant. We would love the opportunity to offer you a no obligation quotation, give you advice & answer all your questions


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

531 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(531)

135 reviews in the last 12 months

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Rated 5 out of 5 stars

Resin driveway

Great product, friendly workers and looks amazing on the drive

28 April 2026
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

Thank you so much for your lovely review. We’re really pleased to hear you’re happy with the product and that you found our team friendly throughout.

It’s great to know the finished result looks amazing on your driveway. Thank you again for choosing Next Generation Home Improvements.

Rated 5 out of 5 stars

A driveway to be proud of

There were two different teams of staff working on my driveway from Next Generation: a ground work team who did all the preparation, and the resin team. Although spaced over a couple of months due to inclement weather the staff were here for 6 days, laying the resin itself in just over 6 1/2 hours on the final day - an amazing achievement as it is a big plot.

Before that the ground work team had left me with a clean prepared area with a cement pour on it, which looked smart in itself and was fully usable within 48 hours. However, the completed resin finish looks stunning.

I opted for anthracite for the main, with a paler edge to give the drive definition against the house, fence and new kerb stones they laid in a sweeping curve setting the garden border off perfectly.

The quality of the finish is lovely. The teams were exceptionally tidy, cleaning up after themselves and ensuring the finished job was as hoped. It is more than that!

I would happily recommend Next Generation, and indeed have,
to both family and friends.

12 May 2026
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

Thank you so much for taking the time to leave such a detailed and lovely review.

We’re really pleased to hear how happy you are with your new resin driveway and the overall finish. It’s great to know that both the groundwork team and resin team worked tidily, kept the area usable where possible, and delivered the result you were hoping for.

The anthracite with the paler edging sounds like a beautiful choice.
Thank you again for your patience with the weather delays and for recommending Next Generation Home Improvements to your family and friends. We really appreciate it.

Rated 5 out of 5 stars

Well I gave this company a good review…

gate now working fine after miner adjustment

3 June 2026
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

Thank you for your review. We’re pleased to hear your gate is now working fine following the minor adjustment.

Thank you again for choosing Next Generation Home Improvements.

Rated 5 out of 5 stars

Fence installation

Staff were knowledgable and friendly throughout the whole process, work was completed on time to a high standard, with any issues identified and resolved quickly.

4 May 2026
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

Thank you so much for your lovely review. We’re really pleased to hear you found our staff knowledgeable and friendly throughout the whole process.

It’s great to know the work was completed on time, to a high standard, and that any issues were identified and resolved quickly.

Thank you again for choosing Next Generation Home Improvements.

Rated 5 out of 5 stars

Just perfect....

Everyone I spoke to at Next Generation was polite, cheerful and helpful, everyone who came to the house from sales, survey and the fitters were all on time.
The fitters worked really hard despite the weather and nothing was to much trouble and best of all the new garage doors look good and work a treat.
Thank you all.

7 May 2026
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

Thank you so much for your fantastic review. We’re really pleased to hear you found everyone at Next Generation polite, cheerful and helpful throughout the process.

It’s great to know that our sales, survey and fitting teams all arrived on time and that the fitters worked hard despite the weather. We’re delighted that your new garage doors look good and are working perfectly.

Thank you again for choosing Next Generation Home Improvements — your kind comments are very much appreciated.

Rated 5 out of 5 stars

This is the 2nd time I had this…

This is the 2nd time I had this company, the Drive in july 2019, the side passageway and the back garden patio area which was done may 2026,the service of the staff were excellent and very friendly,also the lads i have to say did a brilliant job on all, highly recommended, very pleased what they done....thank you

9 May 2026
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

Thank you so much for your lovely review and for choosing Next Generation Home Improvements again.

We’re really pleased to hear you were happy with your driveway back in 2019, and that you’re just as pleased with your side passageway and back garden patio completed in May 2026.

It’s great to know you found our staff excellent and friendly, and we’ll be sure to pass your kind comments on to the lads who carried out the work.

Thank you again for your continued custom and recommendation — it’s very much appreciated.

Rated 5 out of 5 stars

Composite fencing

We recently had some high quality composite fencing installed from these guys. Great communication from start to finish. Very pleased with the overall results and would highly recommend.

24 April 2026
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

Thank you for your lovely review. We’re really pleased to hear you’re happy with your new composite fencing and the service received from start to finish.

Thank you for choosing and recommending Next Generation Home Improvements.

Rated 5 out of 5 stars

Resin driveway and patio

The resin driveway and patio look fantastic. The staff were all excellent, including the office staff and manual workers. The quality of the work is exceptional. The base layer is very deep and substantial and covers a very large area. The resin came in a wide variety of colours meaning that we could have a good contrast.
Communication was excellent from start to finish with all stages clearly explained.

24 April 2026
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

Thank you for your lovely review. We’re really pleased to hear you’re happy with your resin driveway and patio, and that you found the service and communication excellent from start to finish.

Thank you for choosing Next Generation Home Improvements.

Rated 5 out of 5 stars

Composite Fence installation.

We recently had composite fencing installed by Next Generation. The 2 man team that did the job were very professional, friendly and polite. The service from start to finish was excellent and the product is of very high quality. We would not hesitate to use them again and highly recommend them to anyone.

28 April 2026
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

Thank you for your lovely review. We’re really pleased to hear you’re happy with your new composite fencing, the quality of the product and the service from start to finish.

Thank you for choosing and recommending Next Generation Home Improvements.

Rated 4 out of 5 stars

New Resin Drive

We had a resin driveway laid by Next Generation.
Unfortunately due to the wet weather in January and February the work could not be completed as planned. We were kept fully informed by phone and letter about updates.
The preparation work was a 2 day job.The first day was sunny and good progress was made.The heavens opened on the second day.Dispite all the installers efforts the new steps were damaged by the rain water,and, had to be relaid.
The drive was finally laid in March.The team laying the resin did a great job.The final result has been admired by several passers-by.
We are very happy with our new resin drive and would recommend New Generation for new drive installation. The company were very thorough on every part of the process.

8 April 2026
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

Thank you for your lovely review. We’re really pleased to hear you’re happy with your new resin driveway and that the finished result has been admired by others.

We appreciate your patience with the weather delays and are glad our team kept you fully informed throughout the process.

Thank you for choosing and recommending Next Generation Home Improvements.

Rated 4 out of 5 stars

Great work

This is the second time I have used next generation. I had a patio done in resin and the following year I asked them back to complete my garden with two further paths. I am really pleased with the work and would recommend them wholeheartedly. Jill Hastings.

18 February 2026
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

Thank you Jill for your lovely review and for choosing Next Generation Home Improvements again.

We’re really pleased to hear you’re happy with your resin patio and garden paths. Thank you for your continued custom and recommendation.

Rated 5 out of 5 stars

Hard working workmen who made a good…

Hard working workmen who made a good job and cleaned up after.

2 February 2026
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

Thank you for your lovely review. We’re really pleased to hear our team worked hard, did a great job and left everything clean and tidy.

Thank you for choosing Next Generation Home Improvements.

Rated 5 out of 5 stars

Much admired driveway

End result : a much admired new driveway.
But along the way the installers were very pleasant and worked hard. Wouldn't hesitate to recommend to others.

2 May 2026
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

Thank you for your lovely review. We’re really pleased to hear your new driveway is being much admired and that you were happy with the team throughout.

Thank you for choosing and recommending Next Generation Home Improvements.

Rated 5 out of 5 stars

The whole team involved from planning

The whole team involved from planning, to the guys who actually did the drive were friendly, professional and had a true desire to do the best job possible

8 April 2026
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

Thank you for your lovely review. We’re really pleased to hear our team were friendly, professional and committed to doing the best job possible from planning through to installation.

Thank you for choosing Next Generation Home Improvements.

Rated 4 out of 5 stars

Brilliant

Clean, friendly and did exactly as we wanted. Good aftercare and now my garden is absolutely stunning

10 April 2026
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

Thank you for your lovely review. We’re really pleased to hear you found our team clean, friendly and that the work was completed exactly as you wanted.

It’s great to know you’re happy with the aftercare and that your garden now looks absolutely stunning. Thank you for choosing Next Generation Home Improvements.

Rated 5 out of 5 stars

New garage door by Next Generation

After having our drive replaced by Next Generation our garage door was looking very poor next to the drive. It was 39 years old and we decided to replace it.
Next Generation replaced it for us. Another excellent install that compliments the drive very well. Quality is great and workers did perfect install.
Can't fault anything they have done for us.

24 March 2026
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

Thank you for your lovely review and for choosing Next Generation Home Improvements again.

We’re really pleased to hear your new garage door complements your driveway so well, and that you’re happy with the quality and installation.

Thank you again for your continued custom.

Rated 5 out of 5 stars

Excellent company from start to finish

After several quotations from a variety of companies next generations were by far the most knowledgeable I spoke to. All my questions were answered fully, all the staff both within the office and the ones who carried out the work where polite and respectful at all times. The work was carried out at each stage exactly how it was discussed within the time frame set. The property was always left clean
I highly recommend Next generation’s

2 April 2026
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

Thank you for your lovely review. We’re really pleased to hear you found our team knowledgeable, polite and respectful throughout, and that the work was completed as agreed and to the timescale discussed.

Thank you for choosing and recommending Next Generation Home Improvements.

Rated 5 out of 5 stars

It starts with a house visit (my…

It starts with a house visit (my choice) i ask for a quote.
Very polite not pushy. Talked everything through. I was very impressed that I had a choice to pay monthly (also a choice to pay off quicker.
Soon a survivor came and worked along my wishes.
3 days I had 3 gentleman around and when I say gentleman I mean it.
Very kind, professional, helpfull all my rubbish cleared up
Soon I had a call if they can deliver the rasin sooner as I expected but the weather was on my side as well.
3 young man came and done the job again very polite and kind
All in all brilliant team .
I am so happy with the result enjoy every moment in my garden
Love it thank you so much

27 March 2026
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

Thank you so much for your lovely review. We’re really pleased to hear you felt supported from the initial visit through to installation, and that our teams were polite, helpful and professional throughout.

It’s great to know you’re so happy with the finished result and enjoying your garden. Thank you for choosing Next Generation Home Improvements.

Rated 5 out of 5 stars

2nd installation by Next Generation

2nd installation by Next Generation. Excellent company who really look after you from sales to installation. Special mention for Andy and Callum and their teams for a first class, quality job. Would recommend without hesitation.

2 April 2026
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

Thank you for your lovely review and for choosing Next Generation Home Improvements again.

We’re really pleased to hear you were happy with the service from sales through to installation, and we’ll be sure to pass your kind comments on to Andy, Callum and their teams.

Thank you for your continued custom and recommendation.

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with this company from the outset. The woman who called to arrange our appointment was extremely rude and dismissive. I had already explained that I wasn’t able to answer the confirmation call the day before or return it, but instead of being understanding, she spoke to me in a condescending and impatient manner.

She then tried to push for another appointment, despite my clear reluctance—largely due to how I was being spoken to. The whole interaction felt unprofessional and uncomfortable. It came across as though they were doing me a favour, rather than providing a service, when in reality it felt like they were simply trying to secure appointments to apply high-pressure sales tactics.

Based on this experience alone, I would not feel confident proceeding further with them.

23 April 2026
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

Thank you for your feedback. We are genuinely very sorry to hear about your experience and sincerely apologise for the way you were spoken to.

This is absolutely not the level of service we expect or accept at Next Generation Home Improvements, and we completely understand why this left you feeling disappointed and uncomfortable.

We have taken your comments very seriously, reviewed the matter internally and appropriate action has been taken. We do provide staff training and place great importance on customer care, so we are truly sorry that your first contact with us did not reflect our usual standards.

Please accept our sincere apologies again.

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