Next Level Racing Reviews 589

After I purchased the HF8 Pro that was not working and the retailer refused to exchange, I've emailed NLR and explained the situation. They provided a replacement at no cost to make sure I will have the best experience. In 2 weeks I received the replacement and couldn't be happier. They went above and beyond!!!

Great product feels really immersive wouldn’t be with out it now !

Excellent support after what I see as my own negligence.

I would like to take this opportunity to say just how impressed, and satisfied, I’ve been with all my dealings with NLR. Over time, I’ve placed a total of four orders. All products have been extremely well engineered and of the highest quality! Customer Support has been second to none. I’ve been involved with flight simulation for many years, and now that I’m retired, I was looking for options to up my experience. NLR has definitely allowed me to do this!

I would like to express my sincere satisfaction with the support I received from Next Level regarding an issue with the HF8 Pro product.

From the very first contact, the customer support team proved to be extremely helpful, responsive, and knowledgeable. In particular, Eli, Shiralee, and especially Calieb handled my request with a level of professionalism that is truly rare to find. They carefully followed every step of the process, took my issue seriously, and provided a flawless and definitive solution.

Calieb, in particular, stood out for the care, precision, and dedication shown in managing my case through to its complete resolution, making me feel genuinely supported and valued.

Today, I can say that I am not only very satisfied with the product, but even more so with the customer service I received. Support of this quality truly makes a difference and deserves recognition.

Congratulations to the entire Next Level team for their outstanding work.

I had a really positive experience with Next Level Racing’s (NLR) customer support regarding my broken HF8 Pro. After submitting a ticket, their team responded in a timely manner and was clear and professional in their communication. They took the time to understand the issue I was having and guided me through the next steps without any confusion or runaround.
What stood out most was how straightforward and responsive they were—no generic replies, just real help. Even though dealing with faulty hardware is frustrating, their support made the process a lot smoother and less stressful. Overall, I’m impressed with the level of service and attention they provided.

Very helpful and responsive customer service. Thank you.

Next level racing is top-notch they help me out with a return with ease and refunded me. I own the next level racing cockpit and I also have the next level racing triple screen monitor set up. It is a solid build, very sturdy and strong works great for my racing. I highly recommend next level racing products. Customer service is superb.

Great products and great company with the best customer support. For all the support and questions they are always willing to help.

After initial contact and sorting out ordered vice received dates, these folks are top-notch. Got my replacement right away.

HF8 developed a faulty motor. Contacted NLR and after initial returns process new HF8 pro shipped in quick time. Very good customer service.

Great wheel stand. Very solid. Had a small issue with a part, Next Level Racing were straight on it and sorted it very quickly! Great company

I will say the quality is 5 stars. This is the best rig setup stuff I could find. Here is the reason for the 3 stars. I have bought 2 items from them, and the instructions are complete garbage. I build things as a profession and read instructions all the time. These are the worst I have ever seen. For a high-quality product, I expected better instructions. They spent more on the paper quality of the instructions than they did on the instructions. I would prefer terrible paper and better instructions....

Brings my Sim experience to a new level. Seat 2.0 is very comfortable. Heavy construction. Very well packaged with lots of spare parts! My only wish is to have a collective mount for the Virpil VPC. I made my own from plans found online

Products=great
Support staff=great
Basic price= very good
But... if you need any extra parts... = pretty shocking and ridiculously expensive

My seat was £380 but for one additional shifter arm and handbrake plate I'm paying £180 more on top. That’s nearly half the price of the entire cockpit I bought… and it's taken a huge amount of work and time to get them.

And in the case of the handbrake plate I had to go to a third party vendor as NLR will only sell certain items directly, not others. But nowhere in the UK stocked the plate. So I'm paying for shipping from Europe plus the extra import duty on top (combined, that's almost the price of the plate itself on top).
So yeah, the product itself and the basic prices good. But if you're thinking about extras... TBH I'm afraid I don't recommend NLR. I've spent a few hours trying to source them and am paying nearly 50% on top for three small pieces of steel.
They should really really work out a better way to deal with this kind of thing. Had I known, I might well not have gone with them. But having already spent hours building a huge, heavy seat and breaking down the box, I was stuck with them by the time I found out the true cost – in time, stress, and money – of my new rig.
Not cool.
So again… if you just want an off-the-shelf item with no extras, you should not hesitate. They will be great. If not… hesitate… and get a full and complete costing, and check actual availability in your region, before ordering.
And to reiterate, this is a company policy / system issue I had. Customer support (my contact was Shiralee) was excellent.

I emailed the NLR team about buying extra pedal mounts for my flight/drive sim set up.

Calieb responded right away and set up an estimate with shipping included promptly. He was efficient and awesome to deal with.

NLR has some great policies and their customer service is even better.

5/5 All round.

Alec and Next Level Racing were great! I needed to order a flight seat that shipped with a frame to mount it on. I didn't need the frame as I already have an existing sim frame. I asked if there was any way I could order the seat only and fully expected that I would be told "no" based upon the current state of customer service these days. To my pleasant surprise, Alec informed me that would be no problem and only ordered what I needed from their parts department rather than all the parts that came with the seat by default. In addition, Alec kept me advised of my order status every step of the way with follow up emails and I never had to wonder what was happening behind the scenes. Through it all, Alec was courteous, personable and professional. My order arrived relatively quickly in perfect condition, and the build quality of the seat was exceptional. Next Level Racing is a prime example of outstanding customer service, and that is so very rare these days.

This is a great company to work with. Great help on there equipment and recommendations. Customer Service is top notch.

Easy to order online. Shipped quickly and arrived in a reasonable amount of time. Easy to build. Took about an hour putting the frame together and then another amount of time to mount the pedals, direct drive and wheel. I chose Fanatec products and had minimal difficulty putting it all together and figuring it out. This was my first sim racing rig.