Great range of clothes and so pleased they go up to size 26 and 2XL . Unfortunately the larger sizes are not sold in-store therefore, every time I want to see something, I have to go in-store, get t... See more
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Review summary
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Reviews shaping this summary
I ordered bedding which was exactly what I expected. I also ordered some jeans and yet again am having to return them due to the difference in sizes. It’s getting to be a regular occurrence that I alw... See more
I would normally give Next 5 stars but on this occasion the person I placed my order with was not at all pleasant and was very off hand. Your staff are usually very friendly and helpful. However, my... See more
I ordered a couple of lovely toddler fleece jackets online as I couldn't find them in store. I had a bit of trouble with the site crashing but was able to order and collected them from my local store.... See more
Company details
- Clothing Store
- Children's Clothing Store
- Cosmetics Store
- Fashion Accessories Store
- Furniture Store
- Sportswear Store
Written by the company
Next.co.uk - Shop online for the latest fashion for women, men, children and homeware. Next day delivery and free returns.
Contact info
Next Head Office, Desford Road, LE19 4AT, Leicester, United Kingdom
- 0333 777 8000
- customer_team@next.co.uk
- www.next.co.uk
4.3
Excellent
300K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great Experience
had a great experience shopping here, the website was user friendly, quality items, low prices and fast shipping, I highly recommended Next
21 August 2026
Fast service
Ordered my boots online and I received a message saying that they were ready next morning! Fantastic! Usually, other retailers are at least 3 days , and more, before the item is available. Very pleased indeed!
27 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Still no acknowledgment of what is…
Still no acknowledgment of what is happening! Just an email saying we haven’t heard in a few days when I supplied the information and I am waiting on your response
25 September 2026
Reply from Next
Hi Victoria, please accept our apologies for not having received any acknowledgement from our end.
We would really like to put things right for you. We’ve emailed you for some more details so we can contact you to discuss this matter further. We look forward to speaking to you soon.
Always a great experience with Next
I’m always pleased with the choice and service from Next. Good communication throughout.
27 September 2026
Purchased school shoes for my son at…
Purchased school shoes for my son at £29. Falling apart after 2 weeks use. Son doesn't play football at break so just normal wear and tear. Will not be buying again.
1 September 2026
Unprompted review
Reply from Next
We’re sorry to hear about the issues with your son’s school shoes. We understand how disappointing this must be, and we’re here to help.
We’d really like the opportunity to discuss this further with you.
Please drop us an email on we_are_listening@next.co.uk with a copy of this review and we’ll be in touch shortly.
The delivery of items was ridiculous I…
The delivery of items was ridiculous I had to wait 2 weeks on an item. This time it was a week. What happened to next day delivery.
24 September 2026
Reply from Next
Hi Tracey, I'm really sorry to hear about the significant delays you've experienced with your deliveries.
We would really like to put things right for you. We've emailed you for some more details so we can contact you to discuss this matter further. We look forward to speaking to you soon.
Love, love love this Christmas jumper!
Smooth transaction, good communication on the delivery date for my parcel. Beautiful Christmas jumper, which I love, love, love!
27 September 2026
Love next own brand toiletries
Love next own brand toiletries , good price for quality products , always fast delivery.
8 August 2026
Fast delivery.
27 September 2026
On line purchases are always trouble…
On line purchases are always trouble free and returning purchases to store is an easy process
27 September 2026
Waiting for a delivery for 7 days
Waiting for a delivery for 7 days, not sure when it will be delivered
25 September 2026
Reply from Next
Hi Monica, I am sorry to hear that your delivery has been delayed for more than 7 days.
We would really like to put things right for you. We’ve emailed you for some more details so we can contact you to discuss this matter further. We look forward to speaking to you soon.
Quick delivery and product was great!
27 September 2026
Lovely side table at a very reasonable…
Lovely side table at a very reasonable price and great delivery time
27 September 2026
Always top quality
Bought a floor lamp recently and as always great quality. No having to assemble myself. Had great lighting purchases over last few months from Next. Always my ‘go to’ for lighting
27 September 2026
Good experience
Product was good quality, well priced and delivered quickly. Also easy to return unwanted items. Would’ve given 5 stars if delivery was free.
27 September 2026
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