Never Fully Dressed Reviews 

19,937
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,411 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the unique and high-quality clothing, highlighting beautiful designs, vibrant colors, and excellent fit across various sizes. Many people appreciate the fast and well-packaged delivery service, noting items arrive quickly. Furthermore, the customer service receives frequent commendation for being friendly, helpful, and responsive, making interactions pleasant and efficient. However, some customers noted occasional issues with product quality, items not matching photos, or sizing inaccuracies. A few also experienced delays in the return and refund process. Additionally, some reviewers mentioned slow customer service responses.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the great quality, unique designs, and... See more

Quality

Customers consistently note positive experiences with quality, praising the great quality, unique clothing,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and efficient... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers expressing satisfaction with quick... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, friendliness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, I am very satisfied with this dress! Everything looks exactly as pictured. I bought a US size 4 and 6 to compare sizing. While I am usually a size 4, I lean more pear shaped and can sometimes... See more

Company replied

Rated 4 out of 5 stars

A star taken off solely because the dress took longer to arrive than expected. I bought a wrap dress in a beautiful blue shade. I took my time trying it on. Correct bra, correct shoes etc. Its ruche... See more

Company replied

Rated 4 out of 5 stars

I ordered two beautiful dresses that arrived as promised. Unfortunately had to return as sizes were wrong. Process of return was easy and smooth and company was helpful in keeping me informed re the... See more

Company replied

Rated 4 out of 5 stars

Great blouse I ordered after seeing it on This Morning however when it arrived it had a hole in the front section. I contacted the company and whilst they came back to me quite promptly I was only off... See more

Company replied


Company details

  1. Clothing Store
  2. Women's Clothing Store

About Never Fully Dressed

Written by the company

The fashion brand that makes you feel as amazing as you are... ✨ Fun colour palette, exclusive prints and impressive quality in sizes (UK 6 - 24) (US 2-20). NFD is the home of multi-wear, check out our famous styling videos on Instagram! SHOP NEWNESS SHOP DRESSES SHOP NFD CLASSICS NFD LOYALTY NFD INSTAGRAM CONTACT NFD

Never Fully Dressed

Written by the company

Fancy earning points while you shop?! Sign up to our loyalty programme to earn points & NFD vouchers!
We reward our lovely customers with our impressive Loyalty scheme! Sign up today and start earning points to spend online & in-store 💞

We ship worldwide 🚀✨

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙
NFD prioritise every order and ensures a fast dispatch process. Our customer support is available 6 days a week via Live chat & WhatsApp to support with sizing/styling and more 💕

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(19,937)

1,463 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My shopping experience with NFD was so…easy and perfect. No glitches whatsoever!

My shopping experience with NFD was so easy and I read the reviews beforehand and all were stellar. I decided to try 3 dresses, they came and were so nice. Better than I anticipated. The fabrics are lovely, the abstract tilly dress is gorgeous as is the Moroccan mesh vivi print maxi dress and the cream dolce vita is so soft and so cute. Ladies, these are very flattering, I wear a size 14 and sometimes a 16, the size XL is perfect! I'm short, 5'4" so as usual I need a hem, but that's fine. I'm impressed with the fit, the sexiness and the pricing.. I also ordered 2 additional adorable jersey wrap dresses that are on sale in the outlet section. The models in the video sold me on this style. 3 sizes on 3 different models in a video, who were are absolutely beautiful women, Small, Large and Xlarge. The dress is so flattering on them, I had to try.. I bought 2! these are perfect for summer vacation and so flattering due to the wrap style, so comfortable due to the fabric , and perfect for a hot day walking the villages in Italy. I highly recommend Never Fully Dressed without any reservations whatsoever. OH, shipping so timely for the UK I couldn't believe it ! No duties or extra import taxes either. Thank you NFD for not only making beautiful clothing, but for including a very wide range of sizes ! I"m a customer for good now !

19 May 2026
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Reply from Never Fully Dressed

Yah Regina we LOVE this, thank you for taking the time to send a review, so great to hear 🌟 Enjoy wearing NFD, we hope you feel as good as you should 🌟

Rated 5 out of 5 stars

Quality clothing

Quality clothing
Fast shipping
Love the things I buy

19 May 2026
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Reply from Never Fully Dressed

And we love this review, thank you Bonnie 🌟 Enjoy your t-shirt

Rated 3 out of 5 stars

I like the style of the dress but think…

I like the style of the dress but think the material quite cheap. I like how it looks but wish it felt more expensive than it does

19 May 2026
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Reply from Never Fully Dressed

Thank you for taking the time to send a review Susanne, sorry to hear you feel this way. We pride ourselves on the quality of our mesh dresses, I am sure you look amazing in this one 🌟

Rated 1 out of 5 stars

The customer service has been very…

The customer service has been very disappointing. After receiving a response to my initial email that appeared not to address my concerns, I sent two further emails explaining the issue and highlighting that I still have not received a refund for the order I returned last week. Unfortunately, I am yet to receive a reply.

I have been a loyal customer of this brand for many years, but this experience has left me extremely dissatisfied. As a result, I will not be making any future purchases. Given the premium prices charged for the clothing, I would expect a much higher standard of customer service. Unfortunately, the poor communication and lack of support have made the experience more trouble than it is worth.

19 May 2026
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Reply from Never Fully Dressed

Hi Carly, thank you for taking the time to share your feedback, we are sorry to hear this was your experience. I can see your refund has been processed & email confirmation sent out today 🌟 We value your loyalty as a customer and are sorry this has left you feeling disappointed. I have passed on your feedback to the Customer Services team to improve for future

Rated 5 out of 5 stars

Lovely dress

Lovely dress. Fits true to size and just the right length (size 14 and I'm 5' 5'' tall). Material is soft and drapes well. Dress is well made.

19 May 2026
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Reply from Never Fully Dressed

So great to hear 🌟 we do love our mesh dresses! Hope you have the best time in NFD x

Rated 1 out of 5 stars

I never received my parcel and no reply…

I never received my parcel and no reply received to my e-mail sent to the client service!

19 May 2026
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Reply from Never Fully Dressed

Hi Joanna, sorry to hear this. Looking at the tracking I can see your order was delivered today 🌟 Hope you love

Rated 5 out of 5 stars

Lovely items bought for races

Lovely items bought for races. Very pleased with delivery times and packaging

19 March 2026
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Reply from Never Fully Dressed

So glad to hear this, have the best time wearing NFD ✨

Rated 2 out of 5 stars

I just felt like the quality of the…

I just felt like the quality of the clothing was low quality and returns are really complicated for US residents

18 May 2026
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Reply from Never Fully Dressed

Hi Jessica, thank you for taking the time to feedback, we would be more than happy to assist with any returns via our customer services email love@neverfullydressed.com ✨

Rated 5 out of 5 stars

The dress was beautiful

The dress was beautiful. Too long for me but I still wore it. Got so many compliments on it. Most expensive dress I have ever bought however I felt a million dollars in it.

18 May 2026
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Reply from Never Fully Dressed

Our Tilly's really are special, hope you had the best time wearing yours ✨

Rated 1 out of 5 stars

Order (over £400) never arrived.

Order (over £400) never arrived.
Emails sent to the company to try and retrieve order were ignored. Have had to start a dispute process with my credit card company

18 May 2026
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Reply from Never Fully Dressed

Hi Josie, so sorry to hear this. I can see your email sent today and have asked the team to come back asap to hopefully resolve.
Thank you
TEAM NFD

Rated 5 out of 5 stars

Bright and colourful!

I love bright and colourful clothes with a twist on the quirky designs and the way they're put together, the designs are right up my street - not the cheapest but worth every penny!

18 May 2026
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Reply from Never Fully Dressed

Hi Jan, we love this just as much as we love our cardigans - enjoy wearing yours 🌟

Rated 1 out of 5 stars

Awful experience and still ongoing

Awful experience and still ongoing - I chose pick up location delivery for my order but DPD did not deliver and said they were 'awaiting instructions from sender' that was three weeks ago - I've had no delivery and no refund. I'm really upset about it. This is despite emailing twice now.

18 May 2026
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Reply from Never Fully Dressed

Hi Fiona, sorry to hear this. I can see the team have come back on email and have received your response which they are reviewing now to resolve
Thank you
TEAM NFD

Rated 5 out of 5 stars

Fantastic cardigan

Fantastic cardigan, Soft but structured so it holds its shape. I have had so many compliments on it ! Lovely colour. Very quick shipping. Love it!

18 May 2026
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Reply from Never Fully Dressed

Hi Jean,
Thank you so much for your review!
I am so pleased to hear you love your Blue Fawn Cheryl Cardigan! This is one of our faves too!
We can't wait to see what you purchase next!

LOVE
Team NFD

Rated 5 out of 5 stars

My order arrived swiftly

My order arrived swiftly. I loved the outfits I ordered. I ordered from your petite range and as a 4ft 11in, 65 year old the fit was good. Still a little on the long side but that was to be expected as petite ranges are for 5ft 3in and under. I will definitely be ordering again.

18 May 2026
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Reply from Never Fully Dressed

Thank you so much for your review, we love this! Our petite range is gorgeous, you've picked some beautiful pieces, enjoy wearing NFD 💖

Rated 2 out of 5 stars

Customer service non existent

Lovely clothes but I loathe paying for postage AND returns as it’s impossible to know if something will fit. I did exchange one item but had to return it. Still haven’t had a refund despite chasing them, they don’t seem to answer emails EVER and it’s really frustrating.

30 May 2026
Unprompted review
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Reply from Never Fully Dressed

Hi Lisa, sorry to hear this. I can see that your refund has been issued for one Cardigan and the other exchanged as requested.
Thank you
TEAM NFD

Rated 1 out of 5 stars

I ordered a dress a month ago

I ordered a dress a month ago, it arrived but did not suit me. I returned it and after several days had acknowledgment that it was received. My annoyance is that some three weeks later my refund has not been received. I have been issued with a gift card which I absolutely don’t want. I have emailed consistently but still not received my money. Extremely annoyed. Drafting a letter to the director listed in the hope that my money (£106) will be returned

11 May 2026
Unprompted review
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Reply from Never Fully Dressed

Hi Liz,
Thank you for your review and your feedback.
I am so sorry to hear about your issues with your order, and that you have not recieved a response.
Unfortunately I cannot see any correspondence relating to this issue, therefore please reach out to our customer service team: love@neverfullydressed.com so we are able to assist you with your enquiry.

Kindest Regards,
Team NFD

Rated 1 out of 5 stars

Poor customer service

I ordered a dress, when it came didn't suit as the back was too low and couldn't wear a bra, which I couldn't do. Returned dress, took ages for refund and they took £8 from my refund. When queried, which took s while for a reply, stated it was delivery and return charges which I think is ridiculous. I didn't know anything about delivery charge, if I did i wouldn't have ordered it. Im very annoyed about this and will never order from them again. So be aware of this

22 May 2026
Unprompted review
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Reply from Never Fully Dressed

Hi Heather, sorry to hear your item didn't suit. As per our T's & C's we charge £3.95 for delivery and £3.99 for returns, this is to cover both delivery services applied to the order. We appreciate your feedback
Kind Regards
Team NFD

Rated 5 out of 5 stars

Excellent service

23 February 2026
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Reply from Never Fully Dressed

So glad to hear Mary, enjoy wearing your Dorris skirt - one of our faves 💚

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