NetOnNet Sverige Reviews 

I didn't get my order and I payed extra money for fast delivery.
They don't answer the phone , very bad chat system.
Very bad customer service.
Never again

I just visited netonet örebro to get my replacement product, all the staff seems angry as if they had a pay cut, but that wasn't my problem.I asked one of the worker to direct me to costumer service. She then directed me after searching my backpack, I started talking to the customer service. provided all the documents registration numbers, fakura..after confirming everything she then said I have to contact online customer service 🙄.

Edited, I added 1star. After talking to the customer service over a month, they finally sent my the product two days a go. I may not get it when I neede it the most and they shouldn't have to wait for someone to comment or review on public inorder to give an assistance.

Bought AirPods Pro. Had problem with static and noise canceling so sent it back to have a look at it the very next day. After a month I still haven’t gotten it back even though it says it has been approved for a replacement.
I have contacted the customer service gazillion of times and every week I am told that it will come next week.
It takes hours to contact them as well and are not helpful at all.
Today when I showed them my frustrations I was told that they can’t do anything and there is no point contacting them and just to wait.
It has been the most awful shopping experience of the lifetime.

I bought something since 17 of august 2021 and till now i haven't received a confirmation mail, i dont know what is happening but i can tell someone to shop on this shop"net on net " pls just refund my money thanks

I made an order using Zupergift giftcards that I purchased from mybonus.com. I had waited almost 2 weeks and the order was not even shipped. Today the order disappeared suddenly from the order history in my netonnet page. I did not receive any cancellation email nor any message from netonnet regarding this. I contacted customer service and I was first told that the order has been cancelled due to repeated delays on their side. I was told that the price will be refunded to the original payment method, giftcards. But unfortunately I lost the original digital giftcards I used for this purchase and contacted their customer service again. Then they accused me of FRAUD repeatedly and the told me that the order was cancelled because of confirmed FRAUD, without investigating the issue. It took several hours to get hold of the customer service and sometimes the chat got disconnected (I dont know if its on purpose). I had neutral experience with my prior purchases from netonnet but I will never purchase here again due to this worst customer service experience. I will advise all my friends and family to do so, if this case was not investigated and resolved. The ongoing case number is T1197190 if anyone from Netonnet customer service want to investigate.

My number one choice to buy most things because they do not use Klarna which makes them very reliable in that regard.

I also find it very convenient to be able to return products to their stock shops. Never had to bother with customer service since everything has worked fine for me.

Unreliable stock info
Site indicated 4-packs of airtags we in stock when I placed my order (even checked before confirming).
Got an order confirmation, but no shipping info for a week. Now they're out of stock everywhere and I have to wait in line with 60 people to chat with a support employee.

I bought a tv on 18th June 2021 just before the store is closed at 8pm in Helsingborg. When we unpacked the tv at home, the moment it was switched on, the display was not switching on and we could see a damage to the screen internally. We took the tv first in the morning but had a very bad experience at the customer service. We were told that they do not see any physical damage but they are seeing lot of fingerprints on the screen due to that reason they do not want to replace the item. We tried to explain that finger prints are quite common to be visible when we unbox, but we always got an answer they cannot replace it. We asked the staff to demo the tv and test it before we took the delivery but we were told that they cannot do that and they believe in trust between the customer and store. But when we came back to store having a faith that they would trust us as we were very honest and polite. We were shocked by the after sales response from the staff. We bought many items when we were in växjö but never had such experience anytime. Staff in Helsingborg were different and had an unpleasant experience. I am really disappointed with the fact that they are agreeing that there is no physical damage to the tv but the screen is damage due to pressing the screen with the fingers. First point is why would I press the screen to damage it. I do not see any fun in damaging the screen by pressing it. It’s a dumb reason to not replace the item. The fingerprints could have been that of the staff also but no way to prove that. I am not a fingerprints expert. To be honest if we new that they do not trust us, I would have cleaned up the fingerprints before taking it back to store.

I requested the staff to allow me to talk to the manager but I was told the answer that manager would give the same answer and he do not want to talk. How can a manager shy out to talk to the customer when that’s the primary responsibility. I was asked to leave the tv in the store to investigate further for a week. This is an escalation to the next level management.

Thankyou Emelie, Appreciate your response. I had my vaccination yesterday dueto that I am sick. I will send the details the earliest.

No even deserve on star.
I have bought a product and I have chatted with customer service who provide me false information about it and about the oppen shop time.
When I wanted to return it they claim that there is no chart history and I can not return it.
They are really scammer.
I do not know why I bought from them and not Elgiganten with the same price.

The worst experience in my entire life!

I bought a 3080 graphics card and had problem with it, they refused to fix my card or replace it with another and somebody in costumer service sent me threatening emails at 09:00 at night telling me my card is not fixable, I have to go collect it as it is or they send the money back to me. I need a working gpu and it's out of stock everywhere and it costs 20 000 kr now. What am I going to do with 8000 kr?

Scammers and liars

Terrible incompetent people. They are liars. Do not shop there.

Netonnet is a scam.

After netonnet asked me for contacting…
After netonnet asked me for contacting them, after I wrote here about what terrible service I got for a product costed me around 15000 kr, so the same sh.t is happening again, and looks like I won’t get my product repaired...
Don’t know what is the problem, and why they keep trying to play stupid with their clients...
How bad when clients have to give at least 1 star in trust pilot, in able to write a comment, otherwise I would like to give no star or a minus star...

Excellent products with first-class service!

We recently needed a new router for our company and Net on Net in Sweden had the best price for the one we wanted.

The router arrived very well packed in super fast time and was exactly what we ordered.

Thank you Net on Net for an excellent online experience and we will definitely be using you again!

One star is too good, i have bought iphone 12 256gb for my wife as present, paid full price online and was expecting to receive the package on tuesday 09 March 2021 around lunch time. Delivery was supposed to be done by instabox
On tuesday evening i got contacted by them saying they will deliver on wednesday lunch time.
On wednesday it was changed to evening time and later scheduled for thursday.
Today they told me that they lost my package and now i need to wait 66 min awaiting customer support picking up the phone... What an amazing shopping experience

Instabox is trash in terms of customer service and quality of service.
Netonnet is not reacting fast enough to potential problems, be aware before buying anything from them

i dont understand why its rating is so low, its a great legit website with fast shipping and good costumer support

So far ive been happy with them and shipments

I ordered a mixer and the delivery time specified at the time of purchase was 2 to 4 working days.
After a week of not even receiving an email from Netonnet about my order, I tried to contact them.
Guess what? they don't answer phones, some Swedish recorded voice that they are experiencing a lot of calls and the phone was dropped.
So, I tried to chat. A robot was there! After 15 minutes of struggling to answer the robot chat questions, I was placed in a queue.
Since then I have not closed the browser I have the chat open on, and yet no responses. It still says I am in the queue... Isn't it funny?
Wish you to put your money on something you would never receive please buy online from Netonnet!

I ordered some PC parts for my new gaming PC. Everything was fine and i got it after 2 days. The only thing they could do better is the packing of the goods. They didn't even come in a sealed box, it was just a long piece of cardboard wrapped around it. Nothing was broken when it arrived. That´s why i give them a 4/5.

Ordered Chromecast so that I can stream netflix from my macbook to my old LCD TV (which doesn't even have smart tv capability). Arrived within two days and everything is good. Will come back when it's time for a TV upgrade in the next months.

I bought a new Samsung Galaxy A21s phone for my girlfriend along with a case and screen protection. The phone and the case were both as expected. The screen protection (Invisible Shield Ultra HD), however, was completely different than the one we had ordered and the one described in the instructions that arrived with it. We still attempted to carefully attach it on the phone screen with the accessories (wipe, cloth, sticker), but the quality was extemely poor and the result terrible. We have submitted a complaint to NetOnNet but are still waiting for a response.