Net Curtains Direct Reviews 

4,788
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting they are well-made and often exceed expectations. The ordering process is frequently described as easy and straightforward, with many appreciating the clear instructions and user-friendly website. Reviewers also highlight the prompt and efficient delivery service, with orders often arriving quickly and well-packaged. However, some customers mentioned issues with product color, receiving items that appeared blue or lilac instead of white. A few other people also felt that the quality was not as good as expected or experienced problems with stitching unraveling after washing. There were also isolated incidents of incorrect items being sent or curtains arriving with unrequested alterations, leading to dissatisfaction with the resolution process.

What people talk about most

Product

Customers are generally delighted with the product quality and value for money, with many praising the... See more

Quality

People report positive experiences with quality, often describing products as having super or excellent... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering process and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the fast and efficient delivery... See more

Service

Users describe positive interactions with service, highlighting it as excellent, unsurpassed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found it easy to order the nets, just measured my windows, filled in the details online, added a few extra details such as did I want them hemmed at the sides and then was quoted a price. Once my or... See more

Rated 5 out of 5 stars

Excellent products and services! I found this company when I was searching for online suppliers if net curtains, etc. and their selection and prices covered all tastes. The ordering process was simple... See more

Rated 5 out of 5 stars

Very good price and definitely worth paying extra to have the sides hemmed. What I liked was that they left a gap for the curtain rod to feed through - with other companies I have had to cut the mater... See more

Rated 5 out of 5 stars

The net curtain I bought is beautiful, well made with the workmanship being of excellent quality. I use Net Curtains Direct as I can trust them and know I'm going to receive amazing quality items... See more


Company details

  1. Interior Designer
  2. Curtain Store
  3. Curtain Supplier and Maker
  4. Window Treatment Store

Written by the company

The world's premier sheer curtain online shop, based in the UK providing bespoke net & voile curtains & ready-made panels worldwide. Free UK standard shipping on orders over £59. Fast, secure & friendly service. Use our sample service to help you decide on your final design & fabric.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(4,788)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality

Easy to order. Good quality net curtains cut to size. Delivered in good time. Would recommend and use again.

20 November 2025
Rated 5 out of 5 stars

Excellent net curtains by far👍👍

I looked at alot of firms supplying net curtains Net curtains direct were the cheapest by far but the quality of the nets are brilliant 10/10
The fast and efficient was excellent 5 days in total from ordering to been delivered will highly recommend 👍👍👍

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely 💯 service

Absolutely 💯 service, so easy to order and the quality is 💯 of what I expected.
Will definitely be using them again .
Highly recommend 👌

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Just received my order from net curtains direct.
Such an easy process from start to finish.
Quality of the curtains are excellent,such a quick ,easy process.Will definitely use them again ,highly recommend this company.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Great products

Can't recommend this company highly enough, and a return customer. Great range of net curtains, great quality, spot on custom sizing and good delivery time.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I have a very wide window with a drop that's not available in most stores so I searched the web and found these, well to say I'm pleased is an understatement, I managed to get the exact drop that I need and the width was perfect. They were delivered within 5 days so that was an added bonus. I will definitely recommend them to all my friends

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Very happy customer

I was extremely happy with NetCurtains direct.
They have a great choice of fabrics and finishes etc. Communication prior to and during order process was efficient and helpful. The curtains arrived on time - carefully packaged and labelled which made it easy to sort and hang. The finished product is lovely - I am very happy.
I would recommend Net Curtains Direct without hesitation.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

After an initial mistake in the curtain sent to me the customer service responded very quickly and sent the correct order without any delay. Mistakes happen, but the reliability of a company rests on how easy it is to get them put right!

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and product

So impressed with both the quality of the product and prompt delivery. It is so lovely to see crisp white curtains hanging from my windows. Looking good from the outside and from the inside....actually had a few complements from my neighbours !

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I cannot thank the team enough for their excellent customer service - I ordered and paid for my voiles and had used a previous order not realising that I was in fact ordering way over size. They noted that the order did not make sense and contacted me. The agent Sim was so patient with me took time to run through the order a few times to ensure I was confident I had got it right. Thank you your service is unsurpassed.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Really impressed with the quality and…

Really impressed with the quality and apparent attention to detail on receiving my net curtains today. Seem to have a real air of professionalism about them. Much better than I was expecting for the price too!!! And very fast delivery time! I definitely will be coming back if/when I need more nets!! Thank you very much!

16 October 2025
Unprompted review
Rated 3 out of 5 stars

Good quality but took ages to arrive.

The website is great with a great selection of products. Ordering was easy and found exactly what i wanted. Lead times on website are completely wrong! the lead time for what i ordered was 14 days ...... my order actually took nearly 4 weeks to arrive! had i of known that it would be this long i would have ordered elsewhere. When i called to enquire about my order the first time after 2 weeks the lady was very rude and spoke to me really abruptly. The second time i called after 3 weeks the lady was great and couldn't have been nicer so i guess customer service is hit and miss. The actual product itself looks and feels like great quality and i am happy with it now it has arrived. Had to remove stars because of the points raised.

13 October 2025
Unprompted review
Net Curtains Direct logo

Reply from Net Curtains Direct

Hello Sam,

Thank you for taking the time to share your feedback — we’re really pleased to hear that you love the quality of your product and found our range and website easy to use.

We’re very sorry, however, for the delay in receiving your order and for the inconsistent experience you had when contacting us. During particularly busy periods, our lead times can occasionally extend beyond what’s shown online, and we’re working hard to make these estimates more accurate.

Your comments about the customer service interactions have been noted and will be passed on to our team for review and training — that’s not the experience we want any customer to have.

We truly appreciate your patience and understanding, and we hope you’ll consider shopping with us again in future.

Wishing you all the best,

The Net Curtains Direct Customer Care Team

Rated 5 out of 5 stars

The best experience ever

The new nets for 10 windows only cost £37.00 and are absolutely brilliant. They all fit beautifully and arrived within 3 days of ordering them. Superb value and great service. I cannot recommend them more highly

29 September 2025
Unprompted review
Rated 1 out of 5 stars

I ordered from this company twice

I ordered from this company twice. They have sewn grey labels in white net curtains in such a way that you have to undo the seams to remove them, if you simply cut the labels, it still leaves an ugly grey stub, which spoils the whole look of the curtain. So, when I placed my second order (because I needed the same type of curtain again), I asked them specifically not to sew any labels. They said ok and sew them regardless.

20 August 2025
Net Curtains Direct logo

Reply from Net Curtains Direct

Hello Maria,

Thank you for sharing your feedback, and I’m truly sorry to hear about your experience with the labels on your curtains. We completely understand how disappointing it must be when something as small as this affects the overall look of your order – especially after you specifically requested no labels the second time. Please accept our sincere apologies for this oversight.

We’ve taken note of your comments, and we’ll be in touch with you directly via email to find a suitable solution and put this right for you. Your satisfaction is very important to us, and we appreciate the chance to make it up to you.

Thank you again for your honest feedback – it really helps us improve.

Best regards,
The Net Curtains Direct Team

Rated 3 out of 5 stars

Great curtains

Love the curtains I've just purchased from Net Curtains Direct. I didn't really know what I was doing with measurements so had to phone for advice and although we got there in the end I did feel like I was a little bit of an inconvenience to the lady I spoke to but never mind she may have been having a bad day and then got me on the end of the phone!! 😁
Delivery was quick so that was also good.
Thank you
Sue b

25 September 2025
Unprompted review
Net Curtains Direct logo

Reply from Net Curtains Direct

Hi Sue,

Thank you so much for taking the time to share your feedback with us. We’re delighted to hear that you love your new curtains and that delivery was quick – that’s wonderful to know!

We’re really sorry if your experience over the phone left you feeling like an inconvenience at any point – that’s absolutely not how we want our customers to feel. Your questions and calls are always welcome, and we truly value every opportunity to help. I’ll make sure to pass your comments on to the team as a reminder that a friendly and supportive approach makes all the difference.

We really appreciate your understanding and kindness, and we’re so pleased that everything worked out in the end. We hope your curtains bring you lots of joy in your home, and please don’t hesitate to reach out again – we’re always happy to help.

Best wishes,
The Net Curtains Direct Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look