Visited Neptune Cambridge looking for some new furniture. As well as it being a gorgeous showroom, the staff were lovely and so helpful, even letting us move items from floor to floor to see how they... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We always find the Cambridge Neptune super friendly but Sarah went above and beyond today when we were purchasing a Garden bench.A million thanks again Sarah and to all the other team members
Company replied
Alfi and Josh were amazing this morning. Very polite, showed up on time, helped me set up the table etc. overall a very positive purchased with a great service.
Company replied
From start to finish the team at Neptune Cambridge were great to work with. Beth did a brilliant job on the design and assisting us with advice on appliances, worktops etc. Ben installed our kitchen t... See more
Company replied
Company details
- Furniture Store
- also in
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Cambridge
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
21 High St, Harston, CB22 7PX, Cambridge, Cambridgeshire, United Kingdom
- 01223 643 535
4.8
Excellent
273 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My escapism from the real world
I love visiting the Neptune store in Cambridge. It’s my sanctuary, a chilled space to escape from the kids! The staff are lovely - really friendly and helpful. Only ever had a positive experience. Thank you Neptune.
11 February 2023
Reply from Neptune - Cambridge
Good morning Emma,
A Sanctuary - what a lovely way to describe the store, thank you! We look forward to welcoming you back soon.
Warmest regards
Liz Dalton
Store Leader
Lovely shopping experience in gorgeous…
Lovely shopping experience in gorgeous surroundings and extremely helpful and pleasant staff
28 January 2023
Reply from Neptune - Cambridge
Good morning, thank you for taking the time to review your recent experience with us. I am delighted to hear you enjoyed it and found the team extremely helpful. We hope to see you again soon.
Warmest regards
Liz Dalton
Store Leader
Such a lovely store
Such a lovely store. Very welcoming and helpful, friendly staff. Good quality products. We have used this store a few times and have always been very impressed.
29 January 2023
Unprompted review
Reply from Neptune - Cambridge
Good morning Natalie,
Thank you for your glowing review! What a lovely thing to read and be able to share with the team on a Monday. We look forward to welcoming you again very soon.
Liz Dalton
Store Leader
Staff are so friendly and helpful
Staff are so friendly and helpful! Love everything I’m store!
24 January 2023
Reply from Neptune - Cambridge
Morning Beth,
It's always such a pleasure to welcome you to store and we have really enjoyed seeing your home come together.
See you soon and thank you for leaving us such great feedback.
Liz Dalton
Store Leader
A great Neptune store with very…
A great Neptune store with very pleasant and helpful staff who went to the trouble of Xmas gift wrapping my purchases. Fabulous customer service!
20 December 2022
Unprompted review
Reply from Neptune - Cambridge
Good afternoon, Thank you for your lovely feedback. We hope you had a wonderful Christmas and hope to see you in store soon. Warmest regards
Liz Dalton
Store Leader
Amazing Island that has changed our kitchen
Great personal experience from the moment we had our design meeting to the installation and beyond. We absolutely love our Island and everyone we interacted with was fantastic, Beth our designer, James our kitchen fitter and Steve the painter and Jennifer from the store have all been great. Especially Steve who came back out again to touch up! We did have an issue with something but this has been rectified with pace and to our satisfaction.
31 October 2022
Unprompted review
Reply from Neptune - Cambridge
Good evening,
Thank you for your lovely comments and 5 stars. I know the team will be really proud to hear your feedback. I am delighted that you are pleased with your new island and your experience as a whole. We hope to see you in store soon.
Warmest regards
Liz Dalton
Store Leader
We just wanted to say a huge thank you…
We just wanted to say a huge thank you to Neptune Cambridge for our stunning kitchen which we are absolutely thrilled with. Everyone we interacted with (Roxana, Claire, James, Jennifer, Ben and Steve) from start to finish were lovely, professional, always quick to react and just great to work with. Special thanks to Claire, our designer, James, our project manager and Ben, our fitter - you are a great team and we would not hesitate to recommend you. Our new kitchen really has transformed our house and how we live in it. Thank you!
27 June 2022
Unprompted review
Reply from Neptune - Cambridge
Good afternoon Mr Finch,
Firstly, please can I thank you for taking the time to leave us a review. It is always really appreciated to receive feedback.
I am absolutely delighted to hear how much your new kitchen has transformed your home and way of life. I know that the team truly enjoyed working on this with you, from design to installation and beyond, it was our absolute pleasure.
We hope to see you in store again very soon.
Warmest regards
Liz Dalton
Store Leader
My first visit to the store
My first visit to the store. I loved walking around. Staff were really helpful and provided me with pre boxed items to safely transport home. It was lovely seeing the items in person. Beautiful displays too.
26 November 2022
Reply from Neptune - Cambridge
Good morning,
Thank you for providing feedback on your first experience shopping in store with us.
I am delighted to hear that you enjoyed your time and that the team looked after you.
Hope to see you again soon.
Warmest regards
Liz Dalton
Store Leader
Excellent Customer Service
Very knowledgeable and helpful staff without being pushy for a sale. Well laid out room layouts , quality store quality products and excellent staff.
18 November 2022
Reply from Neptune - Cambridge
Good afternoon,
Thank you for taking the time to provide us with feedback on your recent experience. It's great to hear the service you received was 5*. We hope to see you again very soon.
Warmest regards
Liz Dalton
Store Leader
Beautiful home furnishings
Beautiful home furnishings! Everything is of beautiful quality. Not the cheap but you pay for quality.
The Wycombe chair is a timeless, solid piece. Stunning.
Overall, service and communication with Neptune has been superb. Thank you.
14 November 2022
Reply from Neptune - Cambridge
Good morning,
Thank you for taking the time to leave us with a 5* review. It is always so wonderful to hear feedback directly from our customers. And we quite agree, the Wycombe is truly beautiful.
Hope to see you soon.
Liz Dalton
Store Leader
Rachael at Neptune Cambridge was very…
Rachael at Neptune Cambridge was very helpful, caring and professional. She helped us figure out which items were best where we needed help. She had great knowledge in assisting with what would match with what. We enjoyed the experience of making the decisions to make our home nicer, thanks to Rachael.
25 October 2022
Unprompted review
Reply from Neptune - Cambridge
Good morning,
I am delighted to hear you enjoyed your experience with us recently and thank you for your kind words.
We hope to see you again very soon.
Warmest regards
Liz Dalton
Store Leader
All three items I ordered were damaged…
All three items I ordered were damaged on delivery which is extremely disappointing. Great service in store, beautiful store but delivery poor.
20 October 2022
Reply from Neptune - Cambridge
Good morning Lucy,
Please accept my apologies that quality, on this occasion, fell below our usual standards.
I am aware of the situation you experienced with delivery of your items and the resolutions that were immediately put in place. I am continuing to work with you to ensure we reach a suitable resolution.
Warmest regards
Liz Dalton
Store Leader
Everyone is always do friendly and…
Everyone is always so friendly and welcoming!! Nothing is ever too much trouble no matter how small a thing it is your buying !
5 September 2022
Reply from Neptune - Cambridge
Hello Victoria, thank you so much for your lovely review! We really value our customer's feedback and are delighted to hear you've had such a great experience from our team at Cambridge. We appreciate you taking the time leave a review and hope to see you again soon! Very best, Pauline
Excellent shop
Excellent shop, products & service. But staff were tops. Their help and professionalism was good. Thank you.
7 September 2022
Reply from Neptune - Cambridge
Hello Mr Hubbard, we're so happy to hear about your positive Neptune experience, thank you for taking the time to leave your feedback. We will be sure to pass on your comments to our team. Hope to welcome you back into store soon. Very best, Pauline
Fast delivery but very overpriced
7 September 2022
Reply from Neptune - Cambridge
Hello Sasha, we very much appreciate you taking the time to leave your feedback. We hope you are enjoying your purchase. Very best, Pauline
Very good service from Neptune
Very good service from Neptune, ordered 5 lights, within the week they had arrived very well packed and in excellent condition
4 August 2022
Reply from Neptune - Cambridge
Hello Jacqueline, thank you so much for your lovely review! We're so pleased to hear your lighting arrived safely and hope you have many years enjoyment from them! We hope to see you again in store as we launch our new AW22 season. Have a great weekend! Pauline
Really nice people to do business with.
It was an absolute pleasure to do business with these people, even the delivery people were nice.
28 July 2022
Reply from Neptune - Cambridge
Good morning Andrew, thank you very much for your lovely review. We're so pleased you're happy with your Neptune experience and with your Shoreditch bar stools. We hope to welcome you back into store again soon. Have a great weekend! Pauline
Great service stylish product
24 July 2022
Reply from Neptune - Cambridge
Hello Deborah, thank you so much for taking the time to leave your very kind review. It was a pleasure to take care of your order and we're delighted you're happy with your pendant and bar stools. We hope to see you back in store again as we approach our AW22 seasonal launch. Have a great weekend! Pauline
Couldn’t order the shade I wanted…
Couldn’t order the shade I wanted online, rang Cambridge and they sorted it immediately. Many thanks
19 July 2022
Reply from Neptune - Cambridge
Hello Sara, we are so pleased we were able to help you with your lampshade order and really appreciate you taking the time to leave your kind review, thank you! Have a great afternoon, take care, Pauline
Complete shambles.
My wife and I ordered a pair of low chest of draws to use a bed side tables. We called the store direct and dealt with a person in the designer team. Both order now problem, just short of £2000!
Delivery day is booked, guys turn up and while unpacking them he says to me 'You know these are seconds'.
Quick call to confirm I had ordered two new ones and back in the boxes they went. We were told two new ones would be ordered for the following in week.
Well the following week comes and we get only one chest of draws and it's a second!
Complete shambles.
12 July 2022
Reply from Neptune - Cambridge
Hello Colin, I understand our Store Leader has subsequently been in touch to help resolve the issues you raised. Once again, we are extremely sorry you experienced service which fell far below expected standards. Please be assured we are committed to learn and improve from this experience and thank you for your feedback. Kindest regards, Pauline
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.