Visited Neptune Cambridge looking for some new furniture. As well as it being a gorgeous showroom, the staff were lovely and so helpful, even letting us move items from floor to floor to see how they... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We always find the Cambridge Neptune super friendly but Sarah went above and beyond today when we were purchasing a Garden bench.A million thanks again Sarah and to all the other team members
Company replied
Alfi and Josh were amazing this morning. Very polite, showed up on time, helped me set up the table etc. overall a very positive purchased with a great service.
Company replied
From start to finish the team at Neptune Cambridge were great to work with. Beth did a brilliant job on the design and assisting us with advice on appliances, worktops etc. Ben installed our kitchen t... See more
Company replied
Company details
- Furniture Store
- also in
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Cambridge
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
21 High St, Harston, CB22 7PX, Cambridge, Cambridgeshire, United Kingdom
- 01223 643 535
4.8
Excellent
273 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the quality and style staff are so…
Love the quality and style staff are so friendly and helpful
25 July 2023
Reply from Neptune - Cambridge
Good afternoon, thank you for such lovely feedback. We love to hear about our customers experience in store as well as their experience with our products. We look forward to welcoming you in store again soon.
Warmest regards,
Heather Robson
Assistant Store Leader
I’m always delighted with any products…
I’m always delighted with any products from Neptune. Beautifully packaged too
24 July 2023
Reply from Neptune - Cambridge
Good afternoon, thank you for such lovely feedback. We love to hear about our customers experience in store as well as their experience with our products. We look forward to welcoming you in store again soon.
Warmest regards,
Heather Robson
Assistant Store Leader
Our favourite place to shop
Our favourite place to shop! The staff
Are always so friendly and helpful.
23 July 2023
Reply from Neptune - Cambridge
Good afternoon, thank you for such lovely feedback. We love to hear about our customers experience in store as we must say, we love it here too! We look forward to welcoming you in store again soon.
Warmest regards,
Heather Robson
Assistant Store Leader
Fast efficient service
14 July 2023
Reply from Neptune - Cambridge
Good afternoon, thank you for such lovely feedback. We are always happy to hear our customers are experience the best service possible. We look forward to welcoming you in store again soon.
Warmest regards,
Heather Robson
Assistant Store Leader
Excellent service from Cambridge
Excellent service from the Cambridge staff. Very friendly and informative. Delivery very efficiently fulfilled and on time.
13 July 2023
Unprompted review
Reply from Neptune - Cambridge
Good afternoon Paul, thank you for such lovely feedback. We love to hear about our customers experience in store as well as the delivery process. Please don't forget to bring some lovely photos of your Neptune pieces in situ. We look forward to welcoming you in store again soon.
Warmest regards,
Heather Robson
Assistant Store Leader
Thrilled we chose Neptune in the end!
We are so pleased that we chose Neptune to supply and fit our kitchen in our new self build home. The process was by far the least stressful part of the housebuild! The customer service at Neptune really is first class. Claire from the Cambridge store was so friendly and accommodating of what we required, and assisted us with any changes that we made throughout the design process. The technical side went very smoothly too, thanks to James’ liaison with our developer which made the process feel seamless.
Jennifer at the Cambridge store sourced the Siemens appliances and was always very helpful ensuring the installation process went smoothly with 3rd party suppliers. We’re really pleased we used Neptune to supply the Quartz worktop as despite being more expensive than supplying it ourselves it took a lot of stress away.
We love the product itself and so pleased with the choices we made in the end. It’s a beautiful classic kitchen that will stand the test of time. Thank you Neptune!
3 April 2023
Unprompted review
Reply from Neptune - Cambridge
Good Afternoon Nicola,
Thank you for taking the time to leave such a lovely review for the team. I know Claire, James & Jennifer are all over the moon to hear you had such a pleasant experience with Neptune and are so pleased with the end result. Claire was able to share some photos of the space and we all felt it looked truly incredible. Thanks again, we look forward to seeing you in store again soon.
Warmest regards,
Heather Robson
Assistant Store Leader
Super staff
Super staff, great products, very nice feel for interior design and delivered on time
2 July 2023
Reply from Neptune - Cambridge
Good afternoon, thank you for such lovely feedback. We love to hear about customers experience in store as well as their experience with our products. Don't forget to bring us some photos of your beautiful Neptune pieces, and we look forward to welcoming you in store again soon.
Warmest regards,
Heather Robson
Assistant Store Leader
Love it!
Lovely shopping experience at Neptune Cambridge today. I brought my niece along to introduce her to Neptune! We started our experience with a welcoming cup of tea… always something to buy here or to save for.
31 May 2023
Unprompted review
Reply from Neptune - Cambridge
Good afternoon, thank you so much for the great feedback! It is always so lovely to hear of new people being introduced to the Neptune family. We hope to welcome you both in store again soon.
Warmest regards,
Heather Robson
Assistant Store Leader
Neptune is a favourite of mine
Neptune is a favourite of mine. I’ve been to a few locations. My first visit to Harston Cambridge, with my daughter-in-law and twin buggy was like visiting friends . A big greeting of smiles and offer of coffee .. warm friendly, relaxed and the whole experience to be revisited.. Again ,Jo and Sarah , most helpful, time to help and listen . My home is full of accessories from Neptune, I love the styles and colours, quality and durability. And the bags are a bonus too . Sarah and Jo thank you both so much x
27 May 2023
Unprompted review
Reply from Neptune - Cambridge
Good afternoon, thank you so much for the great feedback! It is always so heartwarming to hear our customers thoughts and I am so pleased you had a lovely experience with us recently. I have passed your kind words on to Jo and Sarah. We hope to welcome you in store again soon.
Warmest regards,
Heather Robson
Assistant Store Leader
Love this shop! Staff really friendly and helpful
I often pop into Neptune Cambridge on my way into the town centre!
The ground the house is situated on are beautiful and the set up inside is something only people can dream of! The staff are always happy and helpful, pleased to welcome you in.
Whether it be you’re looking for top end furniture or simply popping in to purchase a candle they are always happy to help!
28 May 2023
Reply from Neptune - Cambridge
Good morning,
What a wonderful review to read this morning - thank you. Our building used to be an old pub and it has so many beautiful features, we are glad you agree. We hope to see you again soon.
Liz Dalton
Store Leader
very good service
courteous , knowledgeable and charming staff - especially Sarah and Danyi
7 May 2023
Reply from Neptune - Cambridge
Good afternoon, Thank you for taking the time to leave your review. It is always so heartwarming to hear our customers thoughts and I am so pleased you had a lovely experience with us recently. I have passed your kind words on to Danya and Sarah. We hope to see you again soon.
Warmest regards
Liz Dalton
Store Leader
Your reed diffuser oils last for such a…
Your reed diffuser oils last for such a long time . Christmas 21 purchase still going strong !
6 May 2023
Reply from Neptune - Cambridge
Good morning, thank you for your great feedback! How great to hear your diffuser is still going strong.
Liz Dalton
Store Leader
The design experience from Neptune…
The design experience from Neptune Cambridge is a brilliant way to visualise your goal. Claire supported us every step of the way - including a visit to our home - to spec the designs for our dream kitchen. The output is a beautifully designed and printed folder of drawings, moodboards, designs and technical details. Would highly recommend.
2 May 2023
Unprompted review
Reply from Neptune - Cambridge
Good morning Rochelle,
What wonderful feedback - thank you! I know Claire really enjoyed working with you on your design and I am delighted that you enjoyed the experience with us.
We hope to see you in store again soon
Warmest regards
Liz Dalton
Store Leader
The staff are always so helpful and…
The staff are always so helpful and lovely making my trip to my favourite place even better! The layout and ambiance of the store is so relaxing and inspiring!
7 April 2023
Reply from Neptune - Cambridge
Good morning Jessica, what wonderful feedback - thank you! It is always so lovely to hear how our customers enjoy visiting us. Hope to see you again soon.
Warmest regards
Liz Dalton
Amazing amazing customer experience as always
Neptune Cambridge arranged for my Buckland bench seating to be removed and reinstated following water damage to my home. Customer service was as usual for Neptune amazing. They always manage to make me feel like a very important customer and that is what makes them one of my all time favourite retailers. Special thank you to Jennifer, and to James for refitting my bench even better than before.
28 March 2023
Unprompted review
Reply from Neptune - Cambridge
Good morning Mrs Goy,
Thank you for your very kind words and feedback - I will be sure to pass this on to Jennifer and James. We really do believe all of our customers are important and I am delighted you felt this from the team.
We hope to see you in store again soon.
Warmest regards
Liz Dalton
Store Leader
From our initial meeting with Pauline…
From our initial meeting with Pauline in August 2022 to receiving our furniture last week, Pauline has been a pleasure to deal with.
Pauline understood our wants for our new look lounge, considering our tastes and style from the rest of our home to achieve this.
We placed a deposit for the project to go ahead in early November. Our part was to organise plastering, painting of walls and new flooring, along with minor electrical work, which began in early January.
Unfortunately Pauline made us aware that the main bulk of our order (2 sofas, armchair and TV cabinet) would be delayed by another 6-8 weeks. We were very disappointed with this news as our lounge had been prepared. But we were very grateful to Pauline in keeping us regularly updated on the orders progress.
On the day of installation and styling we had two “white glove” delivery team who were respectful to our home and polite placing all our items in situ. Pauline then spent time “styling and dressing” our lounge.
The result is we have a beautiful cosy and stylish lounge which we love and are thrilled with. Well worth the wait!!
Pauline Fox is an excellent home designer and her customer service deserves the 5 stars alone.
14 March 2023
Unprompted review
Reply from Neptune - Cambridge
Good morning Mrs Larkins,
Thank you for taking the time to leave such a lovely review. I am so glad that Pauline was able to meet your brief and install a beautiful living space for you. Pauline shared some installation pictures with me and I thought your space looked incredible. I will be sure to pass on your glowing feedback to Pauline, and the wider team.
Thank you again!
Warmest regards
Liz Dalton
Store Leader
A very disappointing experience
A very disappointing experience. The design was flawed (eg excessive gaps around built in appliances), installation delayed with a range of issues in execution (eg skirting not fitting properly). A couple of the cabinets have been discoloured and some wood has split. Our different issues are still not sorted out several months on, with a general air of arrogant dismissal. Having used John Lewis of Hungerford and Mark Wilkinson before I would definitely point any potential buyer in their direction over Neptune. Much better products and service generally.
1 March 2023
Reply from Neptune - Cambridge
Good afternoon Simon,
I am sorry you are unhappy with your journey with Neptune Cambridge. We have been in regular contact and I have personally met with you on site, on multiple occasions, to ensure the few issues we faced were resolved swiftly and efficiently, which I am confident we have done. I am sorry you feel this has not been to the standard you expected.
We have one outstanding remedial which is in the process of being rectified imminently (the split wood you have referenced being a replacement end panel). Once again, I am sorry you feel this has not been dealt with quickly enough. Initially we weren't able to get a replacement until May and I am delighted that we have been able to improve this date to this week. At all times, I promise, we have considered your installation a priority.
I am disappointed that we've not been able to meet your expectations on our service and I sincerely apologise for this.
Warmest regards
Liz Dalton
Store Leader
I've had a great experience from start…
I've had a great experience from start to finish of my kitchen design and fit. Very professional, helpful and supportive. I would highly recommend Neptune Cambridge.
20 March 2023
Unprompted review
Reply from Neptune - Cambridge
Good afternoon Jane,
Thank you for the glowing feedback! I know that the team really enjoyed working with you on your kitchen project. I will be sure to pass on your feedback.
We hope to see you soon.
Warmest regards
Liz Dalton
Store Leader
Quick thank you…
So lovely and thankful to the lovely ladies in Neptune Cambridge. It’s officially now my little girl’s favourite shop as she got to watch whilst mummy was shopping 😄 and thank you for keeping our little giraffe safe when we forgot it on the last visit.
14 March 2023
Unprompted review
Reply from Neptune - Cambridge
Good morning, thank you so much for taking the time to leave us a review. We are delighted you and your daughter enjoyed yourselves. We look forward to welcoming you again very soon (including Mr Giraffe).
Liz Dalton
Store Leader
Excellent friendly staff and service
Excellent friendly and helpful staff and good service
12 March 2023
Reply from Neptune - Cambridge
Good morning, thank you for taking the time to provide feedback on your recent experience with us. I am delighted that you found it positive and the team were helpful. We hope to see you soon.
Warmest regards
Liz Dalton
Store Leader
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.