Neäl & Wølf Reviews 

70
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the products for significantly improving hair condition, making it feel soft, shiny, and healthy. People consistently highlight the pleasant and often divine scent of the products, along with their overall effectiveness. Reviewers also frequently commend the speedy delivery service and the ease of placing orders through the website. However, some people mentioned that specific products did not always meet expectations, with instances of hair feeling heavy or difficult to manage, and some scents being too subtle.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the effectiveness and pleasant scent... See more

Quality

Customers had positive experiences with product quality, with many reviewers stating their hair has never... See more

Delivery service

Users describe positive interactions with delivery service, consistently highlighting its speed and... See more

Order

Reviewers highlight ambiguous aspects of order, with some expressing dissatisfaction regarding special offers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Discovered neal & wolf whilst on a spa day and have used their products ever since! The shampoo and conditioner has the signature smell which is Devine! I use their hair perfume as I struggle with str... See more

Rated 5 out of 5 stars

Bought travel size harmony set to try this product on my hair which is damaged due to years of bleaching/colouring. What can I say I loved it so much bought full size products, my hair now feels so so... See more

Rated 5 out of 5 stars

Excellent service. I’ve been using Neal & Wolf products for years now as this is what my hairdresser uses. I buy the 950ml duo shampoo and conditioner bottles. If you think it’s expensive for sha... See more

Rated 5 out of 5 stars

I’ve ordered several products now, not only is my hair in the best condition it has ever been in but the service is quick and easy use with amazing customer service that keeps you up dated ever step o... See more


4.5

Excellent

TrustScore 4.5 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(70)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad customer care service

It is very unfortunate that you do not wish to give a refund for using your ultra violet shampoo that has turned my hair purple.

1. I have looked at the instructions and it states to be used for blond and lightened hair which is what I have. It does not specify how to use it, other than, it’s also for neutralising brassy tones.

You have no instructions or specifications on the bottle.

2. I have a product that is of no use to me anymore and for this reason I should have refund or
a replacement item , especially paying £28 for it.

This company s customer aftercare is awful as long as they have your money they don’t care about your experience and from what I have seen in the comments I’m not the only one.

29 July 2025
Unprompted review
Rated 3 out of 5 stars

Liked the smell, but it made my hair dry


Liked the smell and the fact that it is vegan.
I did not like the effect it had on my hair.
My hair is fine and prone to dryness.
After using this product, my hair became much drier and it took a while to realise it was the resorts of using this product.

6 June 2025
Unprompted review
Rated 1 out of 5 stars

WORST COMPANY EVER

WORST COMPANY EVER!
such a shame their customer service doesn’t match their products. Ordered conditioner last night, paid with Apple Pay which had my old address. When I realised my mistake I instantly emailed them to see if they could amend the address considering it has not been dispatched yet. They told me that they couldn’t do this and I would have to wait for a delivery attempt first before they change the address.
I then asked for the order to be cancelled considering if it gets delivered (to the wrong address) I will be at a loss of the product and the money. They refused.
Customer service is absolutely stinking, do not waste your time ordering from them!

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely cannot praise these products…

Absolutely cannot praise these products enough. Although a little more expensive, as professional hair care products you do not need to use so much as if it were a non professional professional so really cost effective. I use the Harmony range and my hair feels soft, sleek and good condition..

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Lovely fragrance and leaves hands soft

Saw these hand wash and lotion at the Crowood Spa but did not buy them. Went to Nral and Wolfe website and bought them there. Delivery was fast and secure. Use them every day and have them in kitchen. Does not leave greasy film on my hands after using lotion.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Neal and wolf I'm sorry but you had…

Neal and wolf I'm sorry but you had this review coming!!
I absolutely love your products. A bit of background. My hairs naturally pitch black. Think of the colour black and then think ten shades darker and you have my natural hair colour. But I like blonde hair so for the last ten years I've been having it bleached. You can imagine what state my hair would be in if I didn't use the right products.
But your purple shampoo and conditioner along with the heat spray and hair serum are literally a defibrillator for my hair. In the bath when my hair gets wet it is inches from being unalived and then I use the purple shampoo and conditioner and my hair lives to see another wash day.
I like how the purple shampoo doesn't stain my hands and my white bath tub. The fragrance is intoxicating and I do nothing but sniff my newly washed hair.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Effective products

Love the Neal.and Wolf.products and all have had such a lovely.smell
Effective silver shampoo.and.conditioner and love using the.volume mousse

9 February 2025
Unprompted review
Rated 5 out of 5 stars

Good, responsive customer service

Terrible experience with the delivery company, Parcelforce. Took almost a month to arrive and the first package was empty because the package was damaged on route. Can’t fault Neal and Wolf with their prompt response and help in getting the items. Great service and like the products received.

23 January 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look