Made a mistake by entering my email address wrong so no confirmation email, I emailed these guys and had a reply from Efren with in hours, sending me my confirmation for parking! I was so worried abo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Hannah today regarding paying the drop off fee at Birmingham airport - due to a massive queue there was no way I was under ten minutes and the website wouldn't let me pay. She quickly con... See more
Company replied
Web chat with Sam for advise regarding parking. Sam remained professional and helpful through the chat. Staff in general have been helpful throughout my contact with them. Nothing as worrying like... See more
Company replied
Emailed the NCP team as had issues with my web browser making an amendment to my booking. What a lovely prompt response with a clear explanation and it turns out that there is a grace period when... See more
Company replied
Company details
Written by the company
Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance.
Contact info
United Kingdom
- TPNCPreviews@ncp.co.uk
- www.ncp.co.uk
4.6
Excellent
13K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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My problem - car park prebooking at BHX
My problem, which was a little complicated, was resolved completely in a professional and understanding manner. Some sort of blockage in the email system resulted in my not receiving confirmation of a first booking and being unable to make an additional car park booking at Birmingham Airport (BHX). Switching to an alternative email address enabled the additional booking. NCP retrieved the additional booking and provided the information using my alternative email address. Prior to this the system worked perfectly for all the other car park bookings I've made at BHX over the years.
14 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Roger, we’re so grateful for your positive review! It’s great to hear that our Customer Service Team provided excellent service. Thanks for sharing via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Resolved parking issue
Hazel was extremely helpful and resolved an issue that I had with a parking charge quickly and effectively
13 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Jane, we appreciate you taking the time to let us know about your experience with NCP via Trustpilot today! If there’s anything else we can help you with, please feel free to let us know. Best regards, NCP
I had a problem with aiport parking and…
I had a problem with aiport parking and was concerned that I would receive a large bill.
NCP Customer Services chat resolved it within a few minutes for me. Thank yiu.
14 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Scott, it’s great to hear that our Customer Service Team was able to provide excellent support! We’re thankful for your positive review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Parked at Circle Sq
Parked at Circle Sq, Manchester, easy access and nice and clean
3 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Phil, good afternoon and thank you for sharing your recent review here on Trustpilot. We really appreciate your positive feedback from parking with us and please do get in touch with us should you need any further help. Best regards, NCP
Reply from NCP National Car Parks
Dear Lean-Ann, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Heidi was really helpful in resolving…
Heidi was really helpful in resolving my issue. She was quick to reply on the chat and provide me with excellent customer service. It was very much appreciated after a long day of travel.
13 September 2026
Unprompted review
Reply from NCP National Car Parks
Thank you for taking the time to leave such a positive review! We’re
proud of our Customer Service Team and grateful for your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Made a mistake by entering my email…
Made a mistake by entering my email address wrong so no confirmation email, I emailed these guys and had a reply from Efren with in hours, sending me my confirmation for parking! I was so worried about not getting this and now I have I feel so much batter, thanks again efren x
13 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Amy, thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
Understanding over my mistake
Jenna, was very understanding of a mistake I made with my vehicle registration and made sure that I didn’t get an enforcement letter for not paying for my stay.
11 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Tim, we’re thrilled that you had a great experience with our Customer Service Team. Your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Top marks for Heidi! Couldn't have been more helpful.
I made a mistake by using the wrong registration on my app when entering the NCP Kingston Fairfield Car Park. I contacted NCP via online chat and was very pleased to see they had active customer service agents late on a Saturday night. Heidi, who joined the chat was fantastic and helped me resolve my mistake which was a great relief!
11 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear David, thank you for sharing your recent review here on Trustpilot. We really appreciate your positive feedback from contacting our team and please do get in touch with us should you need any further help. Best regards, NCP
Hannah dealt very sympathetically with…
Hannah dealt very sympathetically with my query.
She was polite and friendly and I cannot faut my experience in any way.
Thank you Hannah
12 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear David, we are so grateful for your feedback! Thank you for recognizing the efforts of our Customer Service Team via Trustpilot. It was our pleasure to assist you. Please do get in touch with us should you need any further help. Best regards, NCP
Compassionate and helpful team
I spoke with Hannah today regarding paying the drop off fee at Birmingham airport - due to a massive queue there was no way I was under ten minutes and the website wouldn't let me pay. She quickly confirmed that yes, I was there for over the time but due to that queue they waived my fee. Very helpful, I was fully prepared to pay to stop a PCN!!
12 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Verity, your positive review means the world to us! We’re so pleased our Customer Service Team could meet your needs. Thank you for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Professionally dealt with by sam
11 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Rasheed, thank you so much for the kind review! We are happy to know our Customer Service Team was able to assist you effectively. Thanks for sharing your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Great assistance today from Hannah
Great assistance today in handling my airport car park charge, Hannah has been brilliant in solving the issue in no time and provided a great customer service. Well done!
11 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Manuela, we appreciate the fantastic review via Trustpilot, we are glad we could be of service. If you need any further help, please reach out to us at TPNCPreviews@ncp.co.uk. Best regards, NCP
After accidentally putting my old car…
After accidentally putting my old car reg in and not realising until I had left the car park i contacted customer service on chat the help I received was first class
11 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Keith, we appreciate you taking the time to let us know about your experience with NCP via Trustpilot today! If there’s anything else we can help you with, please feel free to let us know. Best regards, NCP
Reply from NCP National Car Parks
Dear Shaz, we truly appreciate your kind words! It’s fantastic to hear you were
happy with the service from our Customer Service Team. Thanks for the
review via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Initially overcharged £96 for parking…
Initially overcharged £96 for parking for under 2 hours wasn't a pleasant experience, however once I completed the online refund form got an email back within 48hours and refund put back into my bank account soon after. Well done NCP to Ingrid who replied to my refund request by email and the extremely helpful call handler I spoke to the day after who directed me straight to online refund request form.
29 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Audrey, thank you for sharing your recent review here on Trustpilot. We really appreciate your positive feedback from contacting our team and please do get in touch with us should you need any further help. Best regards, NCP
There was no signal or WiFi to use the…
There was no signal or WiFi to use the QR code at Knox Road, Cardiff. When I arrived home five+ hours later, Karl helpfully explained via chat that if I started a session then that covered the amount of time I was there I would be clear. He took my details and found my parking time in seconds. Brilliant service and a weight off - no unexpected fines in the post 🙌🏻
9 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Chimera, it’s great to hear that our Customer Service Team was able to provide excellent support! We’re thankful for your positive review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Helped me with an incident trying to…
Helped me with an incident trying to pay before I left the car park. Excellent and clear service
10 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Jesse, we’re so grateful for your review! It’s fantastic to know our Customer Service Team was able to assist you in a meaningful way. Thanks for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Karl from the customer service team was…
Karl from the customer service team was very helpful and efficient. Sorted issue out within minutes. Top guy!
9 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Loretta, thank you for your kind review! We’re so pleased that our Customer Service Team could help you. Your feedback via Trustpilot is greatly appreciated. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
The lady that I spoke with dealt with…
The lady that I spoke with dealt with my issue and was most helpful thank you
9 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Chris, we’re so grateful for your positive review! It’s great to hear that our Customer Service Team provided excellent service. Thanks for sharing via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
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