It was an easy process to start. All my questions were answered, and the process flowed fairly well initially but during the process I was traveling in Italy and had my wallet stolen with all my cred... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall it all worked out. But, from the date I signed the closing paperwork it took 14 days to get funded. Came back twice it was msiing paperwork from my wife. I believe problem was because of th... See more
Company replied
The people were terrific. The computer experience could use some tweaking. It wasn’t always clear who we were dealing with, at each step in the process our contact changed. At the same time, it wasn... See more
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Navy FCU quickly paid the promised rewards which I appreciated. I particularly like the free Amazon Prime, I had debated for years getting Prime, but didn't think I purchased enough from Amazon to ju... See more
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Company details
About Navy Federal Credit Union
Written by the company
Navy Federal Credit Union opened its doors in 1933 with only 7 members—now, it’s over 14 million strong. As a member-owned, not-for-profit credit union, each and every member’s financial well-being is their mission. They strive to become the preferred and trusted financial institution for the military, Veterans and their families—offering products designed with their members' unique needs in mind.
Not a member of Navy Federal? Join today!
Contact info
P.O. Box 3000, 22119-3000, Merrifield, VA, United States
- 1-888-842-6328
- www.navyfederal.org
Navy Federal Credit Union
4.4
Excellent
51K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Amazing communication
Amazing communication, clarity and velocity to get refinanced. From our first call with questions to final closing took a few days and it was super smooth.
24 July 2026
Reply from Navy Federal Credit Union
We appreciate you sharing feedback about your experience, Ryan!
Dani,
Navy Federal Social Care Team
The Navy Federal staff was always a joy…
The Navy Federal staff was always a joy to speak with. They always answered any questions and made the whole process extremely easy!
30 June 2026
Reply from Navy Federal Credit Union
That's great to hear, Michael! We appreciate you taking the time to leave us a review!
Hayden,
Navy Federal Social Care Team
The team that assisted me during my VA…
The team that assisted me during my VA home loan experience were absolutely amazing. I was kept in constant contact with, all the steps I took were explained to me & the entire process was seamless. Even my realtor was impressed. 20 Stars & would absolutely recommend. My sincere thanks to all involved!
23 July 2026
Reply from Navy Federal Credit Union
Eric, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Edward,
Navy Federal Social Care Team
There was a lack of communication and…
There was a lack of communication and follow-up with title which led to a lot of issues 6 days before I was supposed to close on my home. This caused an immense amount of stress not knowing what my housing situation would look like just 6 days before I was supposed to close and get keys. Additionally, they did not understand IL law which also delayed and almost made me cancel purchasing my home.
14 July 2026
Reply from Navy Federal Credit Union
Thank you for sharing your feedback, Perla. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible.
Dani,
Navy Federal Social Care Team
Adding outside accounts doesn't work
Tried to add my outside checking account to pay credit card payments. Initially, allowed their 3rd party to access my outside account. It showed briefly then disappeared. Then tried to use the "small deposits" option and the outside account appeared long enough for 1 payment, then disappeared. The website is the worst I have ever seen for a financial institution; particularly when they provide excellent service.
1 July 2026
Unprompted review
Reply from Navy Federal Credit Union
Dave, I'm sorry to hear you haven't had a good experience with us. If you have questions about your accounts, please give us a call, so a representative can investigate. We're available 24/7 at 1-888-842-6328, and we'd definitely like an opportunity to determine what happened in your situation.
Dawn,
Navy Federal Social Care Team
My statements are the same as my biil…
My statements are the same as my biil statements,no problems
31 July 2026
Reply from Navy Federal Credit Union
Gregory, thanks so much for sharing your feedback!
Dani,
Navy Federal Social Care Team
Everyone we worked with were well…
Everyone we worked with were well informed and answered all of our questions. The process went smooth and easy.
1 June 2026
Reply from Navy Federal Credit Union
Rich, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Dawn,
Navy Federal Social Care Team
Fast and stress free process.
The process was very easy and the person who attended to me was very courteous and professional.
9 June 2026
Reply from Navy Federal Credit Union
Thank you so much for sharing your experience, Omar! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. We'll be glad to share this compliment with the employee that assisted you and their management team.
Kai,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Navy Federal Social Care Team
Kai
Ease of the approval process
25 March 2026
Reply from Navy Federal Credit Union
Thank you for your review, Carey!
Hayden,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
We appreciate you sharing feedback about your experience, Mark!
Edward,
Navy Federal Social Care Team
All agents my loan was associated with…
All agents my loan was associated with were great. All questions we had were answered in a very timely manner. It seems I made a good decision going with NFCU.
Ed & Glenda East
29 June 2026
Reply from Navy Federal Credit Union
Thank you for being part of our Navy Federal family, Ed & Glenda! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you.
Kai,
Navy Federal Social Care Team
Car loan has great rates
Them actually giving me a loan is wat made my experience great and they made it easy to get my car.
24 June 2026
Reply from Navy Federal Credit Union
Rodriquez, thanks so much for taking the time to leave your feedback for us! We're so happy to hear about your positive experience with your auto loan. We're looking forward to our next opportunity to serve you, and we hope you enjoy your new ride!
Kai,
Navy Federal Social Care Team
NFCU auto refi
From the beginning of the auto refinance application to the time we picked the check at NFCU was a flawless process. I want to thank all the staff at the Pembroke Pines branch. I want to give a special thanks to Tania, the branch manager to taking care of my loan process. Tania, even followed up with me the following day to make sure we were satisfied. Tania, also provided valuable information for how to get the title of the car. We're very grateful NFCU has such a great person on their team.
29 July 2026
Unprompted review
Reply from Navy Federal Credit Union
Thank you so much for sharing your experiences with us, Oscar! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. We'll be glad to share this compliment with Tania and the Pembroke Pines branch.
Kai,
Navy Federal Social Care Team
My loan process took a while but I…
My loan process took a while but I understand everything must be correct. Tammy and everyone at Navy federal in moyock, N C was very helpful though out the entire process. Also my loan processer Victoria kept me up to date on my loan.
17 June 2026
Reply from Navy Federal Credit Union
Thank you so much for sharing your experience, George! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. We'll be glad to share this compliment with Tammy, Victoria, and their management teams.
Emma,
Navy Federal Social Care Team
Easy to use and accepted by all.
23 July 2026
Reply from Navy Federal Credit Union
Daniel, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Edward,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Thank you for being part of our Navy Federal family, Timothy! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you.
Kai,
Navy Federal Social Care Team
Navy Federal does NOT support…
Navy Federal does NOT support veterans!!! I am astonished that my son who had to get out of the military and is now 100% disabled, only has an apartment with no debt and a substantial savings account, and a credit score in the high 600s, was turned down for a car loan with Navy, whom he has banked with for over 5 years, because he has never had a loan before. Not only that, they stipulated they wanted a cosigner who has a savings account with them. If they think this is what supporting our veterans looks like, then they are the problem!!! This is disgraceful. I will be making sure he transfers his disability check to be deposited into USAA. I have seen Navy give the worst credit, a car loan, but not today!!! I'm beyond disappointed and ticked off
31 July 2026
Unprompted review
Reply from Navy Federal Credit Union
S W, thank you for taking the time to provide your feedback. I apologize that your son didn't have a positive experience when calling us for a loan. I'll be sure this feedback is shared with the correct teams for evaluation. Thank you again for your review.
Dawn,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
This is what we love to hear, Antonio! Thank you for taking the time to leave a review!
Gretchen,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Thank you for being part of our Navy Federal family, Hennrietta! We appreciate you taking the time to share your feedback.
Seraphina,
Navy Federal Social Care Team
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