This is our second mortgage with N.F. Overall, we received good customer service. Anytime we hit a speed bump Navy Federal makes the adjustment to get things done. We will continue to use Navy Federal... See more
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Overall it all worked out. But, from the date I signed the closing paperwork it took 14 days to get funded. Came back twice it was msiing paperwork from my wife. I believe problem was because of th... See more
Company replied
Company details
About Navy Federal Credit Union
Written by the company
Navy Federal Credit Union opened its doors in 1933 with only 7 members—now, it’s over 14 million strong. As a member-owned, not-for-profit credit union, each and every member’s financial well-being is their mission. They strive to become the preferred and trusted financial institution for the military, Veterans and their families—offering products designed with their members' unique needs in mind.
Not a member of Navy Federal? Join today!
Contact info
P.O. Box 3000, 22119-3000, Merrifield, VA, United States
- 1-888-842-6328
- www.navyfederal.org
Navy Federal Credit Union
4.4
Excellent
51K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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NFCU’s Customer Service is fantastic
NFCU’s Customer Service is fantastic! Usually they have the best loan rates. If one has trouble online, their personnel are just a phone call away.
7 July 2026
Reply from Navy Federal Credit Union
This is so great to hear Roy — thank you for sharing your feedback! We aim for world-class member experiences, and we're so pleased to know you've had great experiences. We look forward to our next opportunity to serve you!
Sage,
Navy Federal's Social Care Team
Lisa and Danielle kept me informed…
Lisa and Danielle kept me informed throughout the whole process. Even under tight timelines, they helped me feel calm and assured that I’d close on time.
24 July 2026
Reply from Navy Federal Credit Union
That's great to hear, Joseph! Thank you for taking the time to leave us a review!
Hayden,
Navy Federal Social Care Team
Great job by all staff.
3 August 2026
Reply from Navy Federal Credit Union
We're happy to be here for you, Jose! Thanks for taking the time to leave a review and being a part of our Navy Federal family.
Dakota,
Navy Federal Social Care Team
Trustworthy and wide range of product…
Trustworthy and wide range of product and services offered. The only disappointment was the awkward ane slightly difficult process of transferring funds from NFCU account(s) to external accounts.
2 August 2026
Reply from Navy Federal Credit Union
Zach, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Sage,
Navy Federal's Social Care Team
Great customer service.
23 July 2026
Reply from Navy Federal Credit Union
Thank you for your review, Clifton!
Hayden,
Navy Federal Social Care Team
Great Advice
His recommendations have always led to profits that allowed us to purchase a new car, new roof, and home renovations. He has responded to our requests and continues to provide solid advice.
3 August 2025
Reply from Navy Federal Credit Union
Thank you so much for sharing your experience, Scott! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. We'll be glad to share this compliment with the employee that assisted you and their management team.
Kai,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Keenan, I'm sorry to hear you haven't had a good experience with us. If you have questions about your accounts, please give us a call so a representative can investigate. We're available 24/7 at 1-888-842-6328, and we'd definitely like an opportunity to determine what happened in your situation.
Jessica,
Navy Federal Social Care Team
Never here fron him
3 August 2026
Reply from Navy Federal Credit Union
Thank you for taking the time to share your experience with us, John. We value your feedback and will ensure it's shared with the Navy Federal Investment Services leadership team for consideration. We look forward to future opportunities to provide you with the world-class service we strive for. Thank you again for your review.
Hayden,
Navy Federal Social Care Team
Based on my experience
Based on my experience, the mortgage team did not appear to work collaboratively; instead, they seemed to operate in silos. Although we submitted all requested documentation promptly, it did not appear to be uploaded or shared in a timely manner. As a result, each person who supported our loan officer during his paternity leave repeatedly requested the same documents that had already been provided, creating unnecessary delays and frustration throughout the process.
Additionally, our closing date was postponed because of a requirement that, after conducting my own research, I determined was not actually necessary. When I escalated my concerns to the supervisor, I did not receive a timely response. When the supervisor did respond, the information provided was inaccurate and did not resolve the issue, further contributing to the delay and our overall dissatisfaction with the process.
16 July 2026
Reply from Navy Federal Credit Union
Thank you for sharing your feedback, Beverly. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible.
Dawn,
Navy Federal Social Care Team
Recently applied for a HELOC
Recently applied for a HELOC. Everything went smooth. Good communication and customer service. Always able to speak with someone through chat or phone call.
3 August 2026
Reply from Navy Federal Credit Union
Thanks so much for taking time to share your review, Paul! We're glad to hear you've been having a great experience, and we look forward to future opportunities to assist you.
Connor,
Navy Federal Social Care Team
Five Stars Well Earned
I've been a Navy Federal Credit Union member for several years, and they've earned my trust. Every interaction has been professional, respectful, and focused on helping rather than selling.
As a Marine Corps veteran, I appreciate being treated like a valued member instead of just an account number. Their knowledgeable staff, excellent customer service, competitive financial products, and easy-to-use banking tools have made a real difference in my financial journey.
If you're looking for a credit union that genuinely puts its members first, I highly recommend Navy Federal Credit Union. They've earned my loyalty.
Semper Fi!
2 August 2026
Unprompted review
Reply from Navy Federal Credit Union
Thanks for sharing your feedback, Jerry -- and for your service to our country! We love hearing that members have had a great experience working with us, and we're looking forward to more opportunities to serve you in the future. Thanks for being a part of our Navy Federal family!
Dakota,
Navy Federal Social Care Team
The whole process was easy and the rep…
The whole process was easy and the rep at the bank was very nice.
13 May 2026
Reply from Navy Federal Credit Union
Stephanie, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Nancy,
Navy Federal Social Care Team
The Staff @ NF is very courteous and friendly…
The Staff @ NF is very courteous and knowledgeable and friendly! It's my favorite bank to visit. In fact, I am always happy to have to go to the Bank!
1 August 2026
Reply from Navy Federal Credit Union
Emily, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us. We look forward to more opportunities to serve you!
Dawn,
Navy Federal Social Care Team
The Navy Federal Credit Union customer…
The Navy Federal Credit Union customer service line was a little disappointing as I’ve always talked to someone over the phone and not had any issues until I spoke with the customer service rep on today 8/1/2026.
I already had to wait 35 minutes for someone to come to the call and I missed the first phone call because when I answered it, no one said anything and they stated they will call me back in five minutes. When the call came back in five minutes. I was greeted by a male who I informed that I activated my card on the app and as well as the telephone number that’s placed on the front of a debit card that I received in the mail today. Instead of him hearing me out as to what I was informing him that my card should have been activated already because the prompt from the end of the car informed me that my car has now been activated. It makes it seem very suspicious as if that telephone number was not part of Navy Federal Credit Union, even though it was on the front of the card. The representative got really quiet on the phone after I said something and gave me silence for about one minute and a half, which is very rude. He needs to get out his feelings and listen to the customers explain instead of him thinking he knows everything, and be a little bit more empathetic.
1 August 2026
Unprompted review
Reply from Navy Federal Credit Union
I'm sorry to hear you haven't had a good experience with us recently, C Sunshine. We appreciate your candid feedback and hope we'll have an opportunity to provide the world-class service we strive for in the future. I wanted to make sure you know our social care team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook and Twitter accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you reach out to us on Facebook or Twitter, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible.
Dakota,
Navy Federal Social Care Team
Have had zero problems with transactions
1 August 2026
Reply from Navy Federal Credit Union
We appreciate you sharing feedback about your experience!
Dani,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Thanks so much for taking time to share your review, Michael! We're glad to hear you've been enjoying your card, and we look forward to future opportunities to assist you. Thanks again for your feedback!
Sage,
Navy Federal's Social Care Team
Reply from Navy Federal Credit Union
Tanya, I'm sorry to hear you haven't had a good experience when you applied for a loan. If you have questions about your application, please give us a call, so a representative can investigate. We're available 24/7 at 1-888-842-6328.
Holly,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Thank you for being part of our Navy Federal family, Janet! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you.
Sage,
Navy Federal's Social Care Team
Great customer service.
7 July 2026
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