It was an easy process to start. All my questions were answered, and the process flowed fairly well initially but during the process I was traveling in Italy and had my wallet stolen with all my cred... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall it all worked out. But, from the date I signed the closing paperwork it took 14 days to get funded. Came back twice it was msiing paperwork from my wife. I believe problem was because of th... See more
Company replied
The people were terrific. The computer experience could use some tweaking. It wasn’t always clear who we were dealing with, at each step in the process our contact changed. At the same time, it wasn... See more
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Navy FCU quickly paid the promised rewards which I appreciated. I particularly like the free Amazon Prime, I had debated for years getting Prime, but didn't think I purchased enough from Amazon to ju... See more
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Company details
About Navy Federal Credit Union
Written by the company
Navy Federal Credit Union opened its doors in 1933 with only 7 members—now, it’s over 14 million strong. As a member-owned, not-for-profit credit union, each and every member’s financial well-being is their mission. They strive to become the preferred and trusted financial institution for the military, Veterans and their families—offering products designed with their members' unique needs in mind.
Not a member of Navy Federal? Join today!
Contact info
P.O. Box 3000, 22119-3000, Merrifield, VA, United States
- 1-888-842-6328
- www.navyfederal.org
Navy Federal Credit Union
4.4
Excellent
51K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I'd give the card 5 stars if I could…
I'd give the card 5 stars if I could auto-pay my credit card bill from an external account at another financial institution.
6 August 2026
Reply from Navy Federal Credit Union
Anthony, thank you for taking the time to provide candid feedback. I'll be sure that your feedback reaches the right team, so it can be considered for future improvements. Thank you again for your review.
Dani,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Jacqueline, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Sage,
Navy Federal's Social Care Team
I like the experience of helpful people…
I like the experience of helpful people within your customer service. I really like the benefits of my flagship card and points earned is really cool. I have no bad experience. I have not utilize my checking and saving account, but I enjoy the credit card. Thanks for all your help that hard to find.
17 July 2026
Reply from Navy Federal Credit Union
Thank you for being part of our Navy Federal family, Barbara! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you.
Jessica,
Navy Federal Social Care Team
HELOC MADE EASY…
Navy Federal Credit Union makes the process simple. Their online HomeSquad tab makes sending in paperwork or necessary documentation easy. Their staff know what they’re doing and everything goes quick and smooth. Excellent service.
28 July 2026
Reply from Navy Federal Credit Union
Thomas, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Nancy,
Navy Federal Social Care Team
Best decision I’ve ever made in…
Best decision I’ve ever made in banking, safe and reliable online banking, plus 24 hr customer service which is unheard of! I love this Credit Union and am planning my future with this institution! Thank you!
6 August 2026
Reply from Navy Federal Credit Union
Tiffiny, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Sage,
Navy Federal's Social Care Team
Reply from Navy Federal Credit Union
We appreciate you sharing feedback about your experience, Astarte!
Reed,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
We appreciate you sharing feedback about your experience, Alan!
Edward,
Navy Federal Social Care Team
Easy online application
Easy online application. Had approval in under five minutes. It made car shopping more enjoyable with a pre approval in hand.
5 June 2026
Reply from Navy Federal Credit Union
Thanks so much for sharing your feedback, Paul! We're so pleased to hear about the ease of your auto loan application. We're looking forward to our next opportunity to serve you!
Sage,
Navy Federal's Social Care Team
Reply from Navy Federal Credit Union
We're glad to hear you had a good experience, Infiniti -- thanks for sharing your feedback!
Amelia,
Navy Federal Social Care Team
It was fast and easy
5 August 2026
Reply from Navy Federal Credit Union
That's what we love to hear, Edwin -- thanks for taking the time to share your experience! We look forward to our next opportunity to assist you.
Craig,
Navy Federal Social Care Team
Great card with low interest!
6 August 2026
Reply from Navy Federal Credit Union
Thank you for being part of our Navy Federal family, Veronica! We appreciate you taking the time to share your feedback, and are glad to hear you are enjoying your card! We look forward to the next chance we have to assist you.
Holly,
Navy Federal Social Care Team
My time with Navy Fed has been a good…
My time with Navy Fed has been a good one ,was down for awhile and as i came back up for air Navy Fed was there so thank you for my loans on all front ,and for believing in me thank you again and again.
6 August 2026
Reply from Navy Federal Credit Union
Alexx, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Sage,
Navy Federal's Social Care Team
Navy FCU quickly paid the promised…
Navy FCU quickly paid the promised rewards which I appreciated. I particularly like the free Amazon Prime, I had debated for years getting Prime, but didn't think I purchased enough from Amazon to justify the expense. The initial points reward also helped making the decision to get the new card. I used the points to pay part of the statement.
3 August 2026
Reply from Navy Federal Credit Union
Thanks so much for taking time to share your review, Bill! We're glad to hear you've been enjoying your card, and we look forward to future opportunities to assist you. Thanks again for your feedback!
Edward,
Navy Federal Social Care Team
The staff in the mortgage department…
The staff in the mortgage department are outstanding, they go above and beyond.
31 July 2026
Reply from Navy Federal Credit Union
Thank you so much for sharing your experience, Stacy! We love hearing that our members have received the world-class service we seek to provide and we’re proud you’re a part of our Navy Federal family! We'll be glad to share this compliment with our Mortgage team!
Amelia,
Navy Federal Social Care Team
Great Team
Each representative I spoke with was helpful and kept me informed of the process. My experience was great!
13 July 2026
Reply from Navy Federal Credit Union
Thank you for being part of our Navy Federal family, Karlessa! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you.
Jessica,
Navy Federal Social Care Team
The process was quick
The process was quick, painless, and they helped me out when I wasn’t sure what I was doing. I highly recommend Navy Federal credit union!!
29 July 2026
Reply from Navy Federal Credit Union
Chris, this is awesome feedback -- thank you for sharing! We love hearing that members have had a great experience working with us, and we're excited to have more opportunities to serve you in the future.
Emma,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Thank you so much for sharing your experience, Diane! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. We'll be glad to share this compliment with the employee who assisted you and their management team.
Amelia,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
We're happy to be here for you, Rebecca! Thanks for taking time to leave a review and for being a part of the Navy Federal family!
Connor,
Navy Federal Social Care Team
Our loan officer was out of touch and…
Our loan officer was out of touch and had a terrible response time. She didn't respond unless I reported her to her boss. Then I reported her boss to corporate and had to escalate the situation just to get some service. I would have just started another HELOC but we were already well into the process. I continued giving our loan officer the benefit of the doubt but I should have went with another company. Other services with NFCU have been excellent. This particular person was sub par.
14 July 2026
Reply from Navy Federal Credit Union
Diego, I'm sorry to hear you haven't had a good experience with us. I hope we'll have an opportunity to provide the world-class service we strive for in the future.
Dani,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Thanks for the kind words, Brittany!
Connor,
Navy Federal Social Care Team
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