Navy Federal Credit Union Reviews 

Everything went smoothly.

Costumer service is very helpful

Great customer service
Knowledgeable and helpful with our needs.
Nice office environment
Friendly and courteous employees.
Thank you

I trust Navy Federal with my money more than I trust myself. Their fraud protection services are truly top-tier and state-of-the-art, working around the clock—24/7/365—to safeguard my accounts and investments. The peace of mind they provide is unmatched.

A big part of that confidence comes from outstanding team members like Autumn in the Fraud Protection Department. I dealt with her most recently, and the experience was exceptional. She was knowledgeable, professional, and incredibly helpful from start to finish. Autumn honestly deserves recognition (and a raise!) for the level of service she delivered.

Between dedicated employees like her and their full range of excellent money-management tools and services, Navy Federal Credit Union is, by far, my favorite financial institution to work with.

Highly recommended. Five stars. 10/10: Would bank again!

The loan closer was great (Kristin) was great. The loan processor (Vicki) was okay. Nice enough, but she was slow to respond. Responsiveness was not great.

All is relatively well, as the outcome was positive and the customer service was good. I recommend a more streamlined service, as the paperwork I was asked for is a matter of public record. Could the lending institution handle more of the legwork?

Very professional, polite, knowledgeable, and paper work was done on a timely manner.

Great 👍 services

I would just like to say I have not had a very good experience with Navy Federal. I have a credit card with them and was on there hardship program. Well the agreement was 3 percent for a year. After 6 months I logged into my account to check my credit card interest and found one of my cards to now be at 18 percent interest. contacted Navy Federal and basically got told there is nothing they can do and I cant even reapply. something about how the debt solutions program i was with before did not make there final payment on time and my interest rate went back to 18 percent. I said why didnt both cards go back to 18 then. They didnt have an answer and basically said there was nothing they can do. I basically got conned out of money even tho we agreed on a program and it was not my fault. Teribble customer service. Will be finding another bank.

It was an easy process to start. All my questions were answered, and the process flowed fairly well initially but during the process I was traveling in Italy and had my wallet stolen with all my credit cards except for the new NFCU card which I did not have in my wallet. Getting all my accounts notified and some money transferred to my NFCU account in the middle of the night from Europe was not easy. I was hoping to get my HELOC credit card sooner. It would have made a lot of transfer actions easier.

I don’t like their policies on check cashing. What is the reason for holding people paper checks for 2/4 business days?? If you’ve been depositing them for months. It’s not making sense.

They work closely to their customers

I paid off my truck with a cashiers check. Almost a month later I call Navy to ask have they sent my title to me yet. They told me they were in the process of putting a lien on it. I said no because I paid it off. They put in a request to stop the lien process. Long story short it will take longer than two whole month for me to receive my auto title in the mail after paying it off . Unacceptable customer service. Five phone calls and nobody in their customer service could help me. Terrible service to their customers. All their workers don’t know what they are doing.

Why the app forgot my login information

Great loan rates and service! Their on line services are very user friendly!

Convenient and quality customer service.

It’s everyone that I dealt with on the phone or in person. They were all so nice, and helpful. They answered my questions and helped me with any issues. It was a great experience from start to finish. Thank you!

I felt safe and secure after seeking advise and help from Navy Federal staff. I was apprehensive that I had been duped but the staff checked and assured me that all was well. She even taught me how to email with an attachment and helped make my direct debit account for my HOA fee.

I had a great experience. The process was easy to navigate and it was fast.