Natuzzi Editions Reviews 

Ash Rana from White City store was very pleasent and helpful on our visit and we came away with the perfect sofa

Very helpful full was served from Ash Rona from White City store,
Very helpful and went through everything,
Helped us choose a table and helped us to understand the sizes so we understood how it would fit the eoom

Excellent client service from Dave. Thanks Dave, appreciate.

William at Norwich very friendly, helpful and knowledgeable.
Great range of quality sofas

Nat at White City has been exceptionally helpful finding the right piece for us. The dimensions in the written information for the small cuddle seat were incorrect and she has been on the phone, and contacting head office to confirm actual dimensions. She then showed us what the dimensions would be like to sit on by rearranging cushions on the larger model. She has also helped us pick out appropriate fabrics and show us the fabric (if not the colour) on other pieces in the store so we knew how it would feel before buying, which completely changed which fabric I wanted, so this was invaluable.

Visited Natuzzi Teesside Park, I was attended to by John Walton who was very knowledgeable and explained the furniture in detail, answering my questions perfectly and professionally without any pressure to buy. As a result of his attention to detail I purchased a 3 seat sofa, looking forward to delivery, thank you.

Great! David at White City was helpful and professional but not too pushy either which actually helped cinch the deal. He made sure all the details were correct and understood

Went to the White City store.
Ash was very helpful and found out what I was looking for before showing me what was available.
Did not felt rushed or pressured into making a decision.

Terrible product . I wish I could post photos on here. My £4500 sofa is only just 3 years old, the seat and back material is worn into holes. I now have to cover it with throws. I have tried on numerous episodes to get a satisfactory response from Natuzzi, but they are not prepared to send anyone to look at it or find a solution. It’s very very disappointing
FURTHER MORE MOST OF THE REVIEWS HERE REFER TO THE POSITIVE CUSTOMER SALES EXPERIENCE NOT THE QUALITY AND DURABILITY OF THE PRODUCTS WHICH I HAVE FOUND TO BE VERY POOR

Grant H (Birstall store) was friendly, informative and totally professional.

Aida was extremely helpful and knowledgeable.

Good morning -after weeks of research have finally decided to replace my 19 year old leather sofa -from the start Tony at the Rugby store was just brilliant, patient, helpful, knowledgeable , professional & courteous. Great service overall -and looking like a good quality delightful purchase.

My experience with Natuzzi Editions Slovakia has been extremely disappointing. While the sofa arrived with several manufacturing flaws—such as needle holes along the seam, wavy stitching, and excessive leather sagging—the most critical issue is the collapse of the ottoman's filling.

After just one month of use, the seat filling deformed so significantly that it led to a loss of comfort. This is a functional and systemic defect, yet the seller is trying to downplay it as a mere "visual characteristic." It is unacceptable for a premium brand to label a structural failure and loss of seating support as a simple aesthetic variation.

The handling of the complaint was unprofessional. The seller initially rejected the claim based solely on photographs, without any physical inspection. Furthermore, even before a technician finally visited my home, the seller informed me via email that the outcome of the assessment would "likely be the same" (rejection).

If you expect durability and professional customer service for your money, I cannot recommend Natuzzi Editions.

Michelle at Uddingston was a great help. Very friendly and a great service

Michelle in Uddingston was really helpful, she listened to what we were looking for and found us a great option. She was not pushy, we went away to have a chat and returned and she helped us order our new sofa with no issue. Looking forward to delivery now. Great service. Thank you

Nat is fantastic! Really knowledgeable and helpful. We’re delighted with the service we received and highly recommended.

Mr Ash from NATUZZI TO EDITION at White City Manchester, excellent service, very informative and explained very clearly.

We only went to look.
But saw this lovely, modern, comfy sofa.
Shahid came to ask if he could help.
He sure did, very knowledgable, professional and friendly. Gave us a few prices and explained all warranties and guarantee’s. He introduced us to Grant and went to make us a coffee.
Grant, another really nice guy, sealed the deal. We were happy that we were getting what we were looking for a decent price. Shahid and Grant got the order. Everyone’s happy.
Thank you, and can’t wait to receive the sofa.
And the coffee was better than Costa 🤣

Great experience with Grant at Birstall Shopping Park, Leeds today!

We spent quite a while looking around, and Grant checked in regularly with genuinely useful advice that helped us narrow down our options — especially as my other half and I were on completely opposite ends of the spectrum! Somehow, we managed to find the perfect middle ground.

We went off to compare other furniture stores, and just as Grant joked, we ended up coming straight back later!

Originally, we only popped back in for a price because we wanted to add recliners, but when the quote came in lower than expected, we bought it there and then.

Fantastic customer service — informative, approachable, and not remotely pushy…and our little boy thought he was hilarious 😂