I have always ordered Raw food for my dogs and never a problem. However today 5 bags of food were defrosted, packets of ice were also completely defrosted. I spoke to a lovely lady called Tayla who de... See more
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Review summary
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Reviews shaping this summary
A little problem with incorrect item received, but Ben @ customer service was extremely courteous & helpful. Following day received corrected item ( & more). Freddie, the Frenchie, ONLY eats NM - apar... See more
Company replied
Always deliver great quality frozen raw food. Competitive price and sometimes free samples/ gifts. The ordering and pausing sydtem is easy. Never thawed as packed for travel appropriately. Thanks for... See more
Company replied
Great food, my dog eats their raw and my cats have been on their wet food for years. Great for sensitive tummies. We’ve had some trouble with the feeding amount since transitioning on to raw, just n... See more
Company replied
Company details
Written by the company
At Nature’s Menu, we’re passionate about providing top-quality, natural pet food, backed by over 40 years of experience in raw feeding. Our products are made from 100% natural ingredients, including real meat, fruits, and vegetables, ensuring your pets get balanced and nutritious meals. We offer a wide range of raw and wet food options suitable for both dogs and cats. Pet owners often praise the benefits they see in their pets, such as shinier coats, improved digestion, and better overall health. Our flexible subscription service makes feeding your pet convenient and cost-effective, with fast and reliable home delivery options. We're committed to helping you provide the very best for your pets.
Contact info
Natures Menu, Falcon Road, Snetterton,, NR16 2FB, Norfolk, United Kingdom
- 0800 018 3770
- info@naturesmenu.co.uk
- www.naturesmenu.co.uk
4.1
Great
7K reviews
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Always good
3 September 2026
Reply from Natures Menu
Thank you for your great feedback and continued support!
Natures Menu
Reply from Natures Menu
We're so happy to hear that you enjoyed the great food, found the ordering and delivery easy, and experienced excellent service! Thank you for your wonderful feedback.
Natures Menu
I have been using their home delivery…
I have been using their home delivery and subscription service for a few years and have always found it very efficient. Any queries I have had have been dealt with to my satisfaction
27 August 2026
Reply from Natures Menu
We're so pleased to hear you've found our home delivery and subscription service to be very efficient over the past few years! It's wonderful that any queries you've had have been dealt with to your satisfaction. Thank you for your continued support!
Natures Menu
Excellent service
Excellent response to my phone call on Friday after reporting that nine tins were damaged on arrival. Three were completely open. Without hesitation I was offered another box. A whole box arrived today Monday, intact.
21 September 2026
Reply from Natures Menu
We're so glad we could quickly resolve the issue with the damaged tins and ensure a full, intact replacement box arrived promptly. We appreciate you letting us know and thank you for great feedback!
Natures Menu
As usual a product that our dogs like…
As usual a product that our dogs like and enjoy and that is good for them
11 September 2026
Reply from Natures Menu
We're so happy to hear that your dogs like and enjoy our product, and that it's good for them! Thank you for your wonderful feedback.
Natures Menu
Reply from Natures Menu
We're so happy to hear that your daughter's dog loves our food! Thank you for your wonderful feedback.
Natures Menu
I have used your products many years…
I have used your products many years ago and now we have a dog on our lives again she is loving your products. I shall be swapping her to raw as she has a few itchy spots, no reflection on your pouches, just know that raw is better for any issues. Thank you and keep up the good work.
10 September 2026
Reply from Natures Menu
We're so happy to hear your new dog is enjoying our products, just like your previous furry friend! We understand your decision to explore our raw range for her itchy spots and appreciate your kind words. Thank you for your great feedback!
Natures Menu
First delivery had thawed out.Called up…
First delivery had thawed out.Called up and advised and new order was delivered two days later.Some extra treats arrived for Roxy with it.
Great response.
Thanks Baz
10 September 2026
Reply from Natures Menu
We regret to hear about the initial delivery issue, but we're so glad we could resolve it quickly for you. It's wonderful to know that Roxy enjoyed the extra treats!
Natures Menu
Sick & tired of food being spoiled
Sick & tired of the food being delivered defrosted. It’s unusable & a complete was of money.
DHL had the produce at 7:11am & said they’d deliver by 12pm. In fact the delivery photo’s show delivery at 7:14pm.
How can frozen meat be left in an unrefridgerated van for 12 hours?
This is a waste of product & my money.
You should be ashamed!!
9 September 2026
Reply from Natures Menu
We regret to hear about the issues you've experienced with your recent delivery. It's completely unacceptable that your frozen food arrived defrosted and unusable due to a prolonged delivery time. We understand your frustration and the waste of both product and money. We are actively investigating this matter with our courier partner.
Natures Menu
Reliable and efficient delivery of my…
Reliable and efficient delivery of my dogs favourites. Thanks.
10 September 2026
Reply from Natures Menu
We're so happy to hear that you found our delivery reliable and efficient, and that your dogs love their favourite products! Thank you for your wonderful feedback.
Natures Menu
The food was not frozen had no ice…
The food was not frozen had no ice packs in the box. Just dumped on doorstep box was all broken had to throw the food away have sent an email to get a refund back
10 September 2026
Reply from Natures Menu
We regret to hear about the condition of your recent delivery and that your food arrived unfrozen and damaged. We understand your frustration and are actively investigating this issue.
Natures Menu
I receive my order via DHL and arrives…
I receive my order via DHL and arrives around 10:00am On Monday I received my order which normally comes in 2 boxes with dry ice to keep the food frozen . The smaller box of the 2 did not have dry ice included thus the meat had defrosted. The larger box did have dry ice and was still frozen .
14 September 2026
Reply from Natures Menu
We appreciate you bringing this to our attention. We are concerned to hear that one of your boxes arrived without dry ice, causing the meat to defrost. We are reviewing our packing procedures to prevent this from happening again.
Natures Menu
Excellent service, great products
Straight to the door delivery with tracking times sent. Easy to order and set up a subscription and amend if needed. Used to take so much time food shopping for my huskies. This is brilliant and the boys love the products
2 September 2026
Reply from Natures Menu
We're so happy to hear that our delivery service and tracking updates are working well for you! It's fantastic that setting up and managing your subscription is easy, and that it's saving you time on food shopping. We're especially delighted that your huskies love our products!
Natures Menu
The boys love the frozen and tinned…
The boys love the frozen and tinned food, and enjoy the treats. Delivered on time and frozen food was still frozen.
9 September 2026
Reply from Natures Menu
We're so pleased to hear that your boys love our frozen and tinned food, and enjoy the treats! It's wonderful that your delivery arrived on time and perfectly frozen. Thank you for your fantastic feedback!
Natures Menu
Excellent service and product range fur…
Excellent service and product range fur baby loves the tasty topper!
9 September 2026
Reply from Natures Menu
We're so happy to hear that you're pleased with our excellent service and product range! It's wonderful that your fur baby loves the tasty topper. Thank you for your fantastic feedback.
Natures Menu
Delivery good this time
9 September 2026
Reply from Natures Menu
We're so glad to hear that your delivery experience was positive this time. We appreciate you sharing your feedback with us!
Natures Menu
Reply from Natures Menu
We're glad you enjoyed the food. We're reviewing our packaging to reduce waste. Thank you for your great feedback!
Natures Menu
Happy puggies happy mumma
I use for my 12 week old puppy and my 3 other pugs They love all the diffrent complete menue.The delivery service is quick and the menu for all my 4 pugs is excellent.
9 September 2026
Reply from Natures Menu
We're so happy to hear that your 12-week-old puppy and your three pugs are loving the different complete menus! It's wonderful that our delivery service is quick and that the food is excellent for all of them. Thank you for your amazing feedback!
Natures Menu
Happy cat happy me
8 September 2026
Reply from Natures Menu
We are so glad to hear your cat is happy, as that makes us happy too! Thank you for sharing your positive experience with us.
Natures Menu
I absolutely cannot fault the customer…
I absolutely cannot fault the customer services department for their help.
Sadly, I seem to be late in the round of a very rude DHL driver, and despite Nature's Menu informing them the goods are frozen and my delivery always being scheduled for a morning slot, my deliveries have turned up past 5pm and 4pm... defrosted 😫
Your customer service agents have done all they possibly can to help me get my dog's food to me in good time and still frozen, replacing both orders that I had to dispose of.
I will purchase again without hesitation once I have arranged an alternative address for the food to be sent.
Well done Nature's Menu 👏
8 September 2026
Reply from Natures Menu
We truly appreciate you taking the time to share your positive feedback regarding our customer service team. We are very concerned to hear about the issues you've experienced with your DHL deliveries, especially the defrosted food. We understand how frustrating this must be, and we are actively working to improve our delivery processes to prevent such occurrences in the future. We are glad our team could assist you with replacements, and we look forward to serving you again.
Natures Menu
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