Natures Menu Reviews 

Unfortunately once again the food was defrosted,

Delivery exactly as expected

Easy to order. Delivered on the correct day

I had a problem with a delivery not turning up, which was a pain, but I spoke to a very nice lady called Tayla, who found this issue, sorted it and made sure that I got my delivery asap. She was very courteous and efficient. Thanks Tayla x

8x multipacks of wet food missing last week. And 2nd delivery still not right

I subscribed at Dogfest on the Sunday and set up my first delivery for Tuesday, completely forgetting I was going to be away. I tried to change it when I got home on Sunday but heard nothing back until Tuesday saying it was too late to change. So it just got delivered and has been left in an out house that isn’t secure and leaks. No idea whether it will be there when I get home next week or not. So I’ve cancelled the subscription because I hate things like that! When there’s nothing you can do to stop a delivery going out.

I had to adjust my order, due to losing one of our dogs. It was very quickly done with no problem.

1st delivery was dumped at our gate hours after it should have arrived and had defrosted. 2nd delivery arrived hours after expected and had defrosted. Numerous calls to Natures Menu produced promises to phone back which never happened. They just reimbursed and washed their hands of us. Not impressed. I have been a loyal customer for over 10 years but I guess that doesn’t count.

Great company, great products.

Having signed up for a subscription at a dog event at the weekend I wasn't able to log in to my account.
I explained the situation on the chat within the company website and an employee called Talya was extremely helpful and discovered that when my account had been set up at the event, the person creating the account had spelt my name wrong and hence I couldn't log in and nor could I get a password reset because it didn't recognize my correct email address.
Tanya immediately updated my email address and the issue was sorted within a couple of minutes of me making my initial contact on the chat.
Many thanks for the efficient prompt assistance.!

With the subscription, the raw food is much better value than buying it in the pet store.
Their customer service agents are really friendly and helpful; I accidentally started 2 subscriptions for my dog when I first signed up and ended up getting 8 bags of the raw nuggets twice in one week; they were really understanding of how I’d made the mistake and they let me keep the food but refunded me for the second subscription.
Today I spoke to Talya who was really helpful and put a credit on my account for a bag I received where some of the nuggets had started to defrost and I wasn’t happy to use the rest of the bag, although I’m sure my dog would have been willing to risk it 😝
I used to order from another company that delivered the frozen food in a polystyrene box that stopped the food from defrosting. I do think they need to rethink their packaging, especially as it seems to be the only complaint people occasionally have with them. I’m really happy with the company and how good the customer support is.

First of all, my young puppy boxer loves the raw food, she cant get enough of it. ( that always helps )
she is 5 months.....
But most of all, I had to make an enquire regarding my delivery, once a rang the number on the website, I was blown away with the personal customer service, I received. Very helpful.

Hats off to you guys, as this is a rear feeling in this current climate, as your always talking to AI or a machine.
Keep up the good work.

I canceled well before the notice period and I was still charged and it still arrived now I have too much in stock

Brillant service x

The raw food is great, my puppy loves it.
Delivery service is awful. DHL. Orders are meant to be delivered before 12. They take a picture saying delivered so they meet their deadline but don’t deliver it until around 4pm. Meat is completely thawed and which means it’s a complete waste of money when you buy in bulk.
They really need to change to a better delivery company.

The food arrived on time & was very well packed lots of packing. & ice bags

Efficient staff and great dog food for my french bulldog

The company emails before an order is sent,with the option of delaying a week if necessary.
My dogs love the white fish ,( no longer turn up noses and only eat when they are really hungry).
They are waiting by bowls each morning,for me to feed them ,and eat straight away.

Fantastic food which my dog loves, easy to keep in the freezer and thaw each day