Very easy to order and delivery was quick. It would be better if Natures Aid could send an email confirming dispatch and with a Royal Mail tracking number.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products are great and always delivered when stated. The service is exceptional. One delivery of mine went missing and after an email to them I was kept informed daily on the situation and a repla... See more
Company replied
I have ordered online before, after stock in our health shop went intermittent, and I always enjoyed good service and speedy delivery. But I was very disappointed to find that in future only orders ov... See more
Company replied
I contacted Natures Aid regarding a bottle of Flaxseed Oil Softgels 1000mg (180 softgels) that were bought in October 2025, I didn't start them until January 2026. Opened the bottle and all seemed li... See more
Company replied
Company details
Written by the company
Experts in Natural Health since 1981. UK Manufactured. Manufactured to GMP standards. Award winning, innovative nutritional supplements. Holding a Pharmaceutical Manufacturing license (MHRA)
Contact info
St George's Park, PR4 2DQ, Kirkham, Preston, United Kingdom
- 01772686231
- sales@naturesaid.co.uk
- www.naturesaid.co.uk
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 month
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The website is uncluttered and it is…
The website is uncluttered and it is very easy to quickly find what you want. Ordering items is efficient and delivery times are acceptable.
20 April 2026
Reply from Natures Aid
We're so glad to hear you found our website easy to navigate and our ordering process efficient. We appreciate you highlighting our acceptable delivery times!
Natures Aid
Reply from Natures Aid
We're so glad to hear you're happy with our products and their prompt delivery! Your positive feedback means a lot to us.
Natures Aid
Great product and efficient delivery.
15 July 2026
Reply from Natures Aid
We're so glad to hear you're happy with our product and delivery! Thank you for your positive feedback.
Natures Aid
I purchased what I thought was Cod…
I purchased what I thought was Cod Liver oil on Amazon, turned out it was a mixture of several oils. I wanted a return bur Amazon wouldn't accept returns for this company/product. Emailed the customer service and got the usual run around after several emails. The product description was very ambiguous in my opinion unless you carefully read the small print and so I gave up and just ordered the correct 100% Cod Liver oil from another reputable company, I gave the bottle of their oil to a neighbour for their dogs coat.
21 July 2026
Unprompted review
Reply from Natures Aid
We appreciate you taking the time to share your experience with us. We are truly sorry to hear about the confusion regarding your recent purchase and the difficulties you encountered with the return process at Amazon. We understand how frustrating it can be when a product doesn't meet your expectations. We are reviewing our product descriptions to ensure they are as transparent and unambiguous as possible for all our customers. Your feedback is invaluable as we continuously work to improve our offerings and customer service.
Natures Aid
Reply from Natures Aid
We're delighted to hear your order arrived swiftly. We appreciate your positive feedback!
Natures Aid
Reply from Natures Aid
We're delighted to hear your order arrived swiftly, was well-packaged, and offered good value. We appreciate your positive feedback!
Natures Aid
New stock of cranberry extract tablets
I found what I needed with ease, the price was right and delivery was prompt
8 July 2026
Reply from Natures Aid
We're so glad you easily found what you needed, appreciated our pricing, and received prompt delivery. Thank you for your kind words!
Natures Aid
Very easy to order online
Very easy to order online, are kept informed and goods always turn up promptly.
6 July 2026
Reply from Natures Aid
We are so glad to hear that our online ordering process is easy and that you receive your goods promptly. We appreciate your positive feedback!
Natures Aid
Arrived promptly
Arrived promptly. Difficult to swallow as tablet large. Wish it didn't have zinc .
3 July 2026
Reply from Natures Aid
We appreciate your feedback regarding the tablet size and the zinc content.
Natures Aid
The Cod Liver capsules are reasonably…
The Cod Liver capsules are reasonably priced..Very easy to find on the website
3 June 2026
Reply from Natures Aid
We're delighted to hear that you found our Cod Liver Oil capsules to be reasonably priced and that you found it easy to navigate our website. We work hard to offer great value alongside a straightforward shopping experience, so it's wonderful to know we've achieved that for you.
Natures Aid
Reply from Natures Aid
We're so pleased to hear that your order arrived quickly. Providing a fast and reliable delivery service is something we always strive for, so it's great to know we met your expectations.
Thank you for choosing Natures Aid. We look forward to serving you again soon!
Kind regards,
Natures Aid
I had been waiting for the product to…
I had been waiting for the product to come back onto stock. Nature's Aid emailed me when it was available and I placed an order. The order was processed and delivered in a timely manner and was well packaged.
18 June 2026
Reply from Natures Aid
Thank you for taking the time to leave us such a lovely review!
We're delighted that our stock notification service helped you order your product as soon as it became available. It's also great to hear that your order was processed quickly, delivered in a timely manner, and arrived well packaged.
We really appreciate your patience while the product was out of stock and are grateful for your continued support. We look forward to serving you again in the future.
Kind regards,
The Natures Aid Team
That's the castor oil I have always…
That's the castor oil I have always loved and uaed, as other brands are either too thick or not as potent as natures aid's.
16 June 2026
Reply from Natures Aid
Thank you for your fantastic review!
It's wonderful to know that you value its quality and consistency compared with other brands, and that it has become a product you trust.
Thank you for your continued support and for choosing Natures Aid. We look forward to serving you again soon.
Kind regards,
The Natures Aid Team
All good till you encounter a problem with their products!
Leaving this here seeing as I'm still waiting on a reply to my email I sent on the 3rd June 2026. It seems this company is great until you have a problem. I've used their supplements for several years now (pro 30 max). These supplements have been great up until my last batch. They now give me heartburn and acid reflux, I'm constantly belching with them and they no longer do what they should do. When belching you can taste a fusty taste. I asked them if these could be an inferior batch. I sent photos of the box with the batch number and the expiry date and have heard absolutely nothing. So a regular customer that's used this product for several years, I've switched to a different brand now. Like I said all good until you have a problem and then they seem like they don't want to know, seeing as they can't even be bothered to reply!
3 June 2026
Unprompted review
Reply from Natures Aid
Thank you for taking the time to share your feedback, and we're very sorry to hear about your experience.
This is certainly not the level of service we aim to provide, and we sincerely apologise if your email has not yet received a response. We understand how frustrating this must be, particularly as you've been a loyal customer of our Pro-30 Max for several years.
We take reports about product performance and any suspected adverse reactions very seriously. We'd like the opportunity to investigate this fully, including reviewing the batch details you've already provided. If you haven't yet received a response, please contact us again at customerservice@naturesaid.co.uk, quoting your original email and the batch number, and we will ensure your enquiry is reviewed as a priority.
We value your loyalty and appreciate you bringing this to our attention. We hope you'll give us the opportunity to resolve this matter for you.
Kind regards,
The Natures Aid Team
Replacement Flaxseed Oil 180 Softgels product
I contacted Natures Aid regarding a bottle of Flaxseed Oil Softgels 1000mg (180 softgels) that were bought in October 2025, I didn't start them until January 2026. Opened the bottle and all seemed like the last one I'd bought. A few weeks of taking these latest softgels, I found that they felt slightly oily. Didn't take much more notice until April and the softgels were even more oily. I put the remaining softgels into a jar.
I sent Nature's Aid information and photos of what I was dealing with. A replacement was suggested as a goodwill gesture, of which I accepted. The replacement arrived on the right day and time. It was packaged well and the content was in tact. I can't recommend this company enough for the customer service they provided to me. Extremely pleased customer.
8 June 2026
Unprompted review
Reply from Natures Aid
Thank you so much for taking the time to share your experience.
We're sorry to hear you experienced an issue with your Flaxseed Oil Softgels, but we're delighted that our Customer Service team was able to resolve the matter to your satisfaction. We always aim to investigate any concerns thoroughly and provide the best possible support, so it's wonderful to hear that your replacement arrived promptly and in perfect condition.
Your kind words about our customer service mean a great deal to us, and we're thrilled that you felt well looked after throughout the process. Thank you for your recommendation and for choosing Natures Aid—we truly appreciate your continued trust and support.
Kind regards,
The Natures Aid Team
Very efficient
5 May 2026
Reply from Natures Aid
Thank you for your review!
We're delighted to hear that you found our service to be very efficient. Providing a smooth and reliable experience for our customers is always our goal, so it's great to know we delivered.
Thank you for choosing Natures Aid. We look forward to serving you again soon.
Kind regards,
The Natures Aid Team
timely delivery and product excellent
Delivery was timely and product was delivered as described
26 May 2026
Reply from Natures Aid
Thank you for taking the time to leave us a review!
We're delighted to hear that your order arrived on time and that the product met your expectations. We always strive to provide accurate product information alongside a reliable delivery service, so it's wonderful to know you had a positive experience.
Thank you for choosing Natures Aid. We look forward to serving you again soon.
Kind regards,
The Natures Aid Team
Reply from Natures Aid
Thank you for your fantastic review!
We're delighted to hear that you had an amazing experience with our service. Your kind words are greatly appreciated and will be shared with our team, who work hard to provide the best possible experience for our customers.
Thank you for choosing Natures Aid. We look forward to serving you again soon.
Kind regards,
The Natures Aid Team
Great range of products, speedy delivery.
27 April 2026
Reply from Natures Aid
Thank you for your wonderful review!
We're delighted to hear that you were pleased with both our range of products and the speedy delivery of your order. We work hard to offer a wide selection of high-quality supplements alongside a fast and reliable service, so it's fantastic to know we've met your expectations.
Thank you for choosing Natures Aid. We look forward to serving you again soon.
Kind regards,
The Natures Aid Team
As recommended by Which
As recommended by Which, a brilliant product and a wonderful birthday gift, which is giving us a lot of pleasure. We had to wait a very short while for the trail cam to be in stock but it was more than worth the wait. 5*
19 May 2026
Reply from Natures Aid
Thank you for taking the time to leave a review.
It appears this review has been posted on our Trustpilot page in error, as Natures Aid does not sell trail cameras. We believe you may have intended to leave this review for a different company.
If this is the case, we would be grateful if you could remove it from our profile and repost it on the correct company's Trustpilot page so they receive the recognition they deserve.
Kind regards,
The Natures Aid Team
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