Nationwide Vehicle Contracts Reviews 

Good communication. Kept up to date with progress at all times. A. West competitive price.
Car was exactly as described and delivered on the scheduled date. An excellent handover process too.

The company is great to deal with. They are so efficient and friendly. Fantastic service after being let down by another company.
Delivery was quick and seamless.

I have used Nationwide Vehicle Contracts for well over a decade and had numerous vehicles for my wife and I. The company is professional, very helpful and very competitive in both price and vehicle choice. Delivery and collection of vehicles is smooth and easy and over all they offer great value for money. I highly recommend them to anyone looking for a great leasing option.

Long story short. Ordered a used model Tesla model Y. When delivered lots of scuffs and scratches more than photos. On further inspection and driving with the steering so far off it was clear it had been in a nasty accident and repaired on the cheap. After several calls and emails and my first payment taken out even though told finance was cancelled, two weeks later and £120 in insurance costs for it to sit on my drive, they finally collected it! I ordered a brand new lease vehicle with them and had been told I’d have a call from the sales manager during all the mess up with the previous vehicle and surprise, new ones turned up cloudy rear light been driven 140 miles to deliver and is filthy so I’ll pay to sort that aswell shall I? Shocking service would not recommend as they don’t care when they have your money had to go through the bank to sort my own refund!

It is hard to know where to start.

I took a lease for a used car; initially everything went smoothly.
I had to chase things every step of the way, but delivery was confirmed for 26th May.

The car didn't arrive.

After ME repeatedly chasing them, it transpired the car had been in a crash on the way here.

I realise this is not down to Nationwide Vehicle Contracts, however the service since then has been appalling.

I have chased progress daily. Not once - & I mean never - has any of the team proactively contacted me.

The same (lack of) proactivity has seeming been applied to a solution.
I have just received a call offering delivery of a vehicle on 18th June.

NVC were aware of a UK holiday I needed a car for from 12th June,
They were aware I was experiencing daily challenges due to no vehicle.

Their response has been sluggish and apathetic at best; inept at worst.

I really wish I hadn't bothered.

Had another great experience with Nationwide, Lauren who was my sales advisor was spot on again and whilst things didn’t go as smoothly as either of us would have liked everything was dealt with in a professional and courteous manner. I’d like to mention firstly Lauren and secondly Claire as both were most helpful and Lauren especially extremely patient.

Having used the services of Nationwide Vehicle Contracors for a number of years now, I can vouch for the excellent service delivered by Lauren Reynolds. It is brilliant having the ability to contact a representative rather than just a chat bot. Lauren is super efficient and extremely helpful, thank you Lauren!

I have used Nationwide Vehicle Contracts in the past for a works van. This time I was in the market for an Electric Renault . I found the whole experience really good. I dealt with Lauren Reynolds and she kept me informed at all times. The model and colour I wanted was not available from Renault but I was prepared to wait for Renault to manufacture one for me. This was all organised seamlessly by Lauren. I could have gone to a Renault main dealer locally, but then I would have to deal with a car salesmen and end up with something I didn't want. Lauren and Nationwide did the organising for me and I got a better deal on the car I required. Will I use them again, absolutely. This is my first EV car and I am so impressed with it. I would not buy one, leasing is the way forward due to the 8 year life span of these vehicles. Leasing is the future, EV's are the future. My Renault 5 is very green. Leasing is the way forward for these vehicles and thanks to Lauren it was a very good experience. The car even arrived on a low loader which I wasn't expecting.

Very smooth process, clear and easy to do. Extremely helpful from Lauren in particular. Second time dealing with Nationwide Vehicle Contracts, very happy with the service and highly recommend. Thank you

Excellent communication with Lauren Reynolds she did a very good job sorting my car out for me

Great service, i have been using their leasing service for over 9 years for multiple leasing contracts. consistently kept their service in high standard.

Lauren provided a really fast and efficient service. Communication was excellent throughut the process. Document sign off was seamless and the csr arrived when they said it would. Great service

I have leased vehicles from Nationwide for a number of years and recently took delivery of my 5th vehicle over the past 10 years.

Lauren Reynolds was absolutely excellent and provided a first class, professional service from start to finish.

This was my first time leasing a car, and to be fair to Nationwide, their pricing was the most competitive I could find in my research. What I've since learned is that a lower price does not equal a better deal.

After my order was confirmed, the estimated delivery date to the dealer was pushed back repeatedly:

1st estimated date: 24/04
2nd estimated date: 29/04
3rd estimated date: 05/05
4th estimated date: 18/05 (communicated to me on 11/05, six days after the car was expected at the dealer)

On 07/05, I asked for an explanation for the repeated delays and my query was passed to the complaints team. Nineteen days later, I am still waiting for a response.

The car was finally delivered to me on 22/05. In fairness, the car itself arrived in good condition and the delivery driver was professional. Unfortunately, I later noticed it was missing an item, and when I rang up to enquire, they informed me that the matter had been forwarded to the complaints team.

I am not one to complain or to usually write reviews, but I'm struggling to see another way to resolve this matter. Given I'm still waiting on a reply to my initial enquiry after nineteen days (and counting), I'd rather not be left in the same position again.

Please can you action the missing item promptly.

I ordered a car, paid, the fee and agreed that new car would be delivered in May. Cancelled as dates kept being moved back last email says until the end of August. Was promised a refund (in writing) within 28 days. That has now passed. Poor communication and last email has been ignored. I have now lodged my concern with my credit card company to try to get my money back. I have leased other vehicles this has got to be the worst service ever. I would avoid!
The response demonstrates what type of a company this is . I have one email confirming a refund within 28 days and another apologising for the delay saying the matter has been escalated. The agent seems like a fair and reasonable person. I am awaiting a response from my credit card company, it would be preferable if Nationwide just processed the refund as they have said they would do on two occasions.

Renault Astrale in Garage for over 9 months, leased from I am told (by autoserve) by Nationwide vehicle contracts. No end in sight, no suitable vehicle supplied to replace warranty vehicle, customer service non existant, where to turn from here. Company has nerve to continue to charge monthly lease for vehicle that has not been on road for over 9 months - Disgracefull beyond belief

Very easy company to deal with, Nationwide Vehicle Contracts website was easy to navigate, displayed clear prices and options and had good selection of vehicles in stock

My lease was handled by Lauren Reynolds who was fantastic throughout.

Thank you

Communication was great but the experience was let down by the delivery of the car. There were two peoples details already logged into the car play system and the car stank of stale smoke from Lewis who delivered it. Very unhappy as my new car smells disgusting

Matt Kaplicz was a gem through the whole journey for finding a vehicle, getting the best price to actually getting the vehicle