I did an intensive course, limited time, lot to cover, it was hard, Lindy was very tough and firm, she pushes you to go above and beyond your driving skills, you get to test standard and she pushes yo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a call semi out the blue from this company after googling intensive tests. Received a call from YAD who was very informative, he took time to explain why he was calling that it wasn't to push m... See more
Company replied
Muhammad was excellent throughout the process. Very professional, always on time and clearly has a lot of experience. I felt reassured under his guidance and I was able to pass first time. He was very... See more
Company replied
I've just spoken to a lovely and helpful lady called Rachel I am happy with the outcome she helped put my mind at immediate ease with some very important questions that I had before sitting my practi... See more
Company replied
Company details
Written by the company
We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.
Our Aim
Written by the company
- We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.
Contact info
Cheadle Place, Stockport Road, Cheadle Point, Cheadle, SK8 2JX , Manchester, United Kingdom
- 0161 204 3790
- office@nationalintensive.com
- www.nationalintensive.com
20% OFF ANY DRIVING COURSE DEPOSIT
4.3
Excellent
8K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Rachel was very helpful on the phone !
11 June 2026
Reply from National Intensive
Thank you for your 5-star review, Jamie.
We're delighted to hear that Rachel was so helpful when you spoke with her. Providing friendly and effective support is something we pride ourselves on, and it's great to know that Rachel made a positive impression.
We appreciate your feedback and wish you all the best with your driving journey.
regards
NI Team
Yad my call handler was really pleasent…
Yad my call handler was really pleasent and answered all i needed to know
11 June 2026
Unprompted review
Reply from National Intensive
Hello Lee,
Thank you for your feedback. I will pass this onto yad for you.
Regards,
National intensive
Inappropriate Instructor and very little support
I booked with National Intensive and was partners with a driving instructor called Isaac. I had paid an extra fee to only do evenings and weekends and during my first lesson with him I was told he didn’t like doing evenings because he was too tired but would if he absolutely had to.
Four lessons in I contacted national intensive to change driving instructors as there had been several issues, namely that he had asked me inappropriate questions like “do you live here alone?”, turned up to my house unannounced on a day we did not have a lesson and spent one lesson in the passenger seat with his eyes closed, not watching. I was told he would have to agree and refund me the money before they would swap drivers. This took 6 weeks and constant phone calls. They only chased him to provide the refund when I called to ask them to.
They’ve refused to refund any of my deposit as the lessons had started despite the awful experience.
I would not recommend at all.
11 June 2026
Unprompted review
Reply from National Intensive
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience.
We take all customer concerns seriously and, when you raised issues regarding your instructor, we did contact and pursue the instructor regarding your request for a refund. However, as instructors operate independently, we are unable to physically compel them to issue a refund. We can request, follow up, and encourage a resolution, but ultimately the decision rests with the instructor.
Under our Terms and Conditions, once lessons have commenced, the registration fee is non-refundable, and instructors are not obliged to provide refunds where they remain willing and able to continue providing lessons. In this case, the instructor disputed some of the concerns raised and maintained that they were prepared to continue delivering lessons. We were also prepared to appoint a new Instructor once you received their refund, but you chose not to. As a result, this became a situation where there were differing accounts of events, and we were not in a position to independently verify either version.
We appreciate that this was frustrating for you and understand that the outcome was not the one you had hoped for. The Instructor did refund you. We wish you the very best with your future driving tuition, and thank you for taking the time to share your experience.
Regards
NI Team
Representative ( Laurie) helpful
I would rate Laurie at National intensive as especially attentive to my enquiry. Laurie was prompt and clear with their reply.
Thank you Laurie
8 June 2026
Unprompted review
Reply from National Intensive
Thank you, Sara, for your wonderful feedback and 5-star review. We're delighted to hear that Laurie was attentive to your enquiry and provided a prompt, clear response. Delivering helpful and responsive customer service is something we take great pride in, and your kind words mean a lot to us.
Thank you for choosing National Intensive, and we wish you all the best on your driving journey.
Regards
NI Team
1st driving instruction allocated kept…
1st driving ing instruction allocated kept changing my 1st lesson booking date and then didn’t turn up for the first lesson and wouldn’t reply to my messages or calls. I was then allocated a 2nd driving instructor SALIM. He was perfect. He called me straight away after allocation, introduced he’s self, asked about my driving experience and booked my 1st lesson straight away. 1st lesson I was nervous but the way Salim spoke and explained things to me I settled down very quickly. At the end he said he was very impressed with me and didn’t see any reason why I shouldn’t pass which gave me confidence. Salim always sent me lesson reminders day before and on the day. On the day of the test I was very nervous at the beginning but the way Salim spoke, explained and guided me I got my confidence back and PASSED 1st time. I don’t think I would have passed with out Salim. I would definitely pass he’s details on to other learner drivers without hesitation.
10 June 2026
Reply from National Intensive
Thank you so much for sharing your experience. We’re really sorry to hear that your first instructor let you down — that’s not the standard we aim for. We’re glad we were able to put things right quickly by allocating Salim, and it’s wonderful to hear how supportive, organised, and reassuring he was from the very first call.
It’s fantastic that his clear explanations, calm approach, and consistent communication helped you build confidence and feel fully prepared for your test. Passing first time is an amazing achievement, and Salim will be thrilled to hear how much his guidance meant to you. Thank you for recommending him to others — we truly appreciate it.
Regards,
National Intensive
I would wholeheartedly recommend Sam…
I would wholeheartedly recommend Sam (/Azeem) to anyone as a driving instructor.
Sam brings a wealth of experience and boundless knowledge, and so clearly loves to impart every last bit of what he knows to his students. His experience allowed him to quickly work out my strengths and weaknesses as a student and he tailored each session to my needs, allowing me to continually develop my skills, confidence, and understanding, and challenging me to make progress while always taking time to reassert the foundational principles that he'd taught.
Sam's approach blends honesty and instruction with empathy, kindness, fairness, and laughter, and he put me at ease even when facing aspects of driving that scared me the most. Sam is always as flexible as possible for his students and offered so much support, especially as the test came closer.
I'll definitely miss our chats, and the opportunity to learn about the areas we drove through, but I will never forget Sam's mantra: 'Just Chill and Drive!'
Thanks, Sam!
Andy Ede, June 2026 - passed with 2 minors
8 June 2026
Reply from National Intensive
Thank you for taking the time to leave such a detailed and heartfelt review, Andy. We’re so pleased to hear that Sam (Azeem) provided the perfect blend of experience, structure, empathy, and encouragement throughout your course. It’s great to know his tailored sessions and supportive approach helped you grow in confidence and overcome the parts of driving you found most challenging.
Congratulations on passing your test with 2 minors — a fantastic result. We truly appreciate your recommendation and will ensure Sam receives your wonderful feedback.
Regards,
National Intensive
Had very good communication with Laurie…
Had very good communication with Laurie from the office.
Very efficient.
8 June 2026
Unprompted review
Reply from National Intensive
Thank you for your fantastic review, Alan. We're pleased to hear that you had such a positive experience with Laurie and found the communication efficient and helpful.
We'll be sure to pass on your kind feedback to Laurie. Thank you for choosing us, and we wish you all the best with your driving journey!
Regards
NI Team
Reply from National Intensive
Thank you for your wonderful review, Emily. We're delighted to hear that Rachel was so helpful and patient throughout the process. We'll be sure to pass on your kind words to her.
We really appreciate your feedback and wish you all the best with your driving journey!
Regards
NI Team
Excellent service and very polite
9 June 2026
Reply from National Intensive
Thank you for your kind review. We're delighted to hear that you found our service excellent and our team polite and professional. Providing a high standard of customer service is very important to us, and we appreciate you taking the time to share your feedback.
We wish you all the best and thank you for choosing us.
Regards
NI Team
Enquiry with Yad
Spoke to Yad had an enquiry before booking my course, gave me all the info I needed answered all my questions was super full helpful and so friendly!
Gave me a discount code!
Thank you!
9 June 2026
Unprompted review
Reply from National Intensive
Thank you so much for your lovely review! We’re delighted to hear that Yad was able to answer all your questions and support you before booking. It’s great to know you found him friendly and helpful.
We really appreciate you taking the time to share your experience.
Regards,
National Intensive
Kate was very helpful with replying to…
Kate was very helpful with replying to my email thank you
8 June 2026
Reply from National Intensive
Thank you so much for your review!
We’re really glad to hear that Kate was helpful with your email. We’ll be sure to pass your kind words on to her.
Regards,
National Intensive
Yad was very helpful in explaining…
Yad was very helpful in explaining everything I needed to. He simplified the whole process.
8 June 2026
Unprompted review
Reply from National Intensive
Thank you for your kind review. We're delighted to hear that Yad was so helpful and made the process easy to understand. We pride ourselves on providing clear guidance and support throughout the journey, and it's great to know that Yad was able to do that for you.
We appreciate your feedback and wish you all the best moving forward.
Regards
NI Team
Yad was really helpful with my enquiry
Yad was really helpful with my enquiry, kindly providing very honest and constructive advice. I really appreciated the encouraging attitude towards my situation too, thank you!
8 June 2026
Unprompted review
Reply from National Intensive
Hello Jada,
Thank you for your feedback. We will pass this on to Yad for you.
Regards,
National intensive
Reply from National Intensive
Hello Jacqueline,
Thank you for your feedback.
Regards,
National intensive
Simon is a great instructor made me…
Simon is a great instructor made me feel very comfortable couldn't recommend him enough
7 June 2026
Unprompted review
Reply from National Intensive
Hello Callum,
Thank you for your feedback.
Regards,
National intensive
I've just spoken to a lovely and…
I've just spoken to a lovely and helpful lady called Rachel I am happy with the outcome she helped put my mind at immediate ease with some very important questions that I had before sitting my practical driving test much appreciated Rachel.
Thank you. From Carol Wright
5 June 2026
Reply from National Intensive
Thank you so much for your wonderful 5-star review, Carol.
We're delighted to hear that Rachel was able to answer your important questions and put your mind at ease before your practical driving test. We understand how nerve-racking this stage can be, and it's great to know that Rachel's support helped give you confidence and reassurance.
We’ll be sure to pass on your kind words to Rachel—she’ll be thrilled to hear your feedback.
Thank you for choosing National Intensive, and we wish you the very best of luck with your driving test!
Kind regards,
The National Intensive Team
Reply from National Intensive
Hi Zuzanna
Thanks for your feedback. We appreciate you taking the time.
Regards
National Intensive
Reply from National Intensive
Hi Paul
Thanks for your review. We are happy that you are enjoying your course and are also happy with your instructor, Shazia.
Regards
National Intensive
Website easy to navigate but info on app bit delay
I like the process through the website easy and straightforward.
But afterwards the process to contact the driver instructor a bit confused as National intensive send the he instructor driver info to my email but he didn't have my info still about me. And for both of us we didn't have a full info on the app.
The instructor driver good professional. Quick with replying and finding solutions so lessons could start as soon as possible.
3 June 2026
Unprompted review
Reply from National Intensive
Hi Naiane
Thank you for your feedback.
Your instructor claimed the course on our system and has full access to your information on his instructor portal. I apologise if there was some confusion about that.
I can see that you are happy with your instructor despite this. Good luck with the rest of your course.
Regards
National Intensive
booking the course through James…
booking the course through James everything was so easy. James booked my lessons for me with Muhammed who was superb (I passed 1st time with only a couple if minor errors).
James booked my theory and once passed then got my test booked in.
Throughout the learning experience James answered any questions really quickly.
I would not hesitate to use National intensive and i do & will recommend them to anyone starting to learn to drive
All in all James & National intensive have been fantastic
29 May 2026
Unprompted review
Reply from National Intensive
Thank you for your fantastic 5-star review, Wayne!
Congratulations on passing your test first time with only a couple of minor faults – that's a brilliant achievement!
We're delighted to hear that James made the entire process straightforward for you, from booking your lessons, theory test, and practical test, to being on hand to answer your questions throughout your journey. It's also wonderful to hear that Muhammed provided such excellent instruction and helped you build the skills and confidence needed to pass.
Your recommendation means a great deal to us, and we're grateful that you chose National Intensive for your driving journey. We'll be sure to pass your kind comments on to both James and Muhammed.
Wishing you many years of safe and enjoyable driving!
Regards
NI Team
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