Muhammad was excellent throughout the process. Very professional, always on time and clearly has a lot of experience. I felt reassured under his guidance and I was able to pass first time. He was very... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a call semi out the blue from this company after googling intensive tests. Received a call from YAD who was very informative, he took time to explain why he was calling that it wasn't to push m... See more
Company replied
I've just spoken to a lovely and helpful lady called Rachel I am happy with the outcome she helped put my mind at immediate ease with some very important questions that I had before sitting my practi... See more
Company replied
booking the course through James everything was so easy. James booked my lessons for me with Muhammed who was superb (I passed 1st time with only a couple if minor errors). James booked my theory... See more
Company replied
Company details
Written by the company
We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.
Our Aim
Written by the company
- We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.
Contact info
Cheadle Place, Stockport Road, Cheadle Point, Cheadle, SK8 2JX , Manchester, United Kingdom
- 0161 204 3790
- office@nationalintensive.com
- www.nationalintensive.com
20% OFF ANY DRIVING COURSE DEPOSIT
4.3
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Emma was really helpful and responded…
Emma was really helpful and responded quickly to my enquiry explaining things clearly which put me at ease. I have had nothing but positive experiences with the National Intensive customer service team.
1 July 2026
Unprompted review
Reply from National Intensive
Thank you, Georgia, for your wonderful 5-star review!
We're delighted to hear that Emma was able to respond promptly, explain everything clearly, and put you at ease. It's also fantastic to know that you've had nothing but positive experiences with our customer service team.
We really appreciate you taking the time to share your feedback and wish you every success with the rest of your driving journey!
Regards
NI Team
Katie was amazing
Katie was amazing, helpful and easy to talk to and willing to help
1 July 2026
Unprompted review
Reply from National Intensive
Thank you for your lovely review. We're delighted to hear that Katie was so helpful, approachable, and willing to assist you throughout your experience. We'll be sure to pass your kind comments on to her—they'll mean a lot.
We appreciate you taking the time to share your feedback and wish you all the best with your driving journey!
Regards
NI TEam
BEWARE THIS IS A SCAM!
BEWARE THIS IS A SCAM!
The price of booking the course which is extremely expensive does not include the cost of the actual driving lessons, They put you in contact with an instructor BUT you organise and pay the instructor yourself!!
AVOID AT ALL COSTS, NOWHERE ON THERE WEBSITE DOES IT STATE THIS ONLY IN THE SMALL PRINT ONCE YOU HAVE PAID FOR THE COURSE.
I am a father writing this review so national intensive Ltd I will be calling for a refund, or small claims court whichever you prefer. DONOT harass my son via phone or email.
28 January 2026
Unprompted review
Reply from National Intensive
We're sorry to hear you're unhappy, but it's unfair to brand us as a "scam" when the booking process is transparent.
At the time of your booking, customers were given two clear payment options: pay the course in full, or pay a deposit to us and then pay the remaining lesson balance directly to the ADI. This information is provided before payment is made, allowing customers to choose the option that best suits them.
For that reason, describing our service as a scam is both inaccurate and unfair. We always aim to be transparent about our pricing and how our courses are structured.
If there has been a misunderstanding regarding your booking, we're happy to discuss it and help resolve any concerns. We simply ask that reviews fairly reflect the information provided during the booking process.
Regards
NI Team
I was given a lot of useful information…
I was given a lot of useful information and help by yad
29 June 2026
Unprompted review
Reply from National Intensive
Thank you for your wonderful review!
We're pleased to hear that Yad was able to provide you with helpful information and answer your questions. We'll be sure to pass on your kind feedback. We appreciate you choosing National Intensive and wish you all the best as you begin your driving journey!
Regards
NI Team
Had many issues with tests
Had many issues with driving instructors throughout the process, constantly cancelling and making it difficult to actually do my test. Emma, however, was a great help and made sure things got back on track
29 June 2026
Unprompted review
Reply from National Intensive
Thank you for taking the time to leave your feedback.
We're sorry to hear that you experienced difficulties with instructor availability and cancellations during your driving journey. We understand how frustrating that can be.
We're delighted to hear that Emma was able to step in, provide the support you needed, and help get everything back on track. We'll make sure your kind comments are passed on to her.
Thank you again for your feedback, and we wish you every success with your driving.
Regards
NI Team
Kate was incredibly helpful and polite
Kate was incredibly helpful and polite, she was able to answer all of questions and helped me move forward towards starting my driving course.
29 June 2026
Reply from National Intensive
Thank you for your fantastic review!
We're so pleased to hear that Katie was able to answer all of your questions and make the process of getting started with your driving course straightforward. It's great to know you found her helpful and polite. We'll be sure to share your lovely feedback with her.
We hope you enjoy your course, and we wish you every success with your driving!
Regards
NI Team
I emailed Kate this morning regarding a…
I emailed Kate this morning regarding a booking that I could see and she sorted it out for me very quickly and efficiently. Thank you for your help today.
29 June 2026
Reply from National Intensive
Thank you for your wonderful 5-star review!
We're delighted to hear that Katie was able to resolve your booking query so quickly and efficiently. We'll be sure to pass your kind feedback on to her—it will mean a lot. Thank you for taking the time to share your experience, and we wish you all the best with your driving journey!
Regards
NI Team
0 lessons complete after >1year
I booked a 25 hour intensive course (to be completed across 3 weeks) with this company last March. Shortly after I was contacted by my instructor who requested I pay them to book in lessons, which I did.
The first lesson was scheduled a few weeks ahead of my first test date. The instructor sent me some mesaages saying that she was moving house but would still honour the course. The night before the lesson my instructor cancelled and then didn't respond to my messages until just before my test date saying I would have to move my test.
I was told by the company that the instructor was having personal issues, I asked for a refund or to be allocated a new instructor but was told no by national intensive as the instructor said they would honour the course. This happened a further two times across the space of 14 months.
During this time I found out that the new house the instructor moved to was 1.5hours away from where my course was supposed to take place, the instructors company had gone into administration and she had another 40 customers at her new location. After 14 months of excuses 0 lessons and 3 missed tests national intensive finally agreed to give me a refund however they said that the instructor cannot currently pay me. Its been weeks since the refund was agreed and the instructor who owes me £1000 wont respond to messages and all national intensive have done is say the instructor isn't responding.
Im now left in a position where I have no test, havent done any lessons for 2 years, my theory is due to run out and I'm still awaiting a £1000. The process with National Intensive has been awful, I've received 0 compensation and think its unlikely the instructor is going to appear again. The instructor they provided me is terrible at communication and jas effectively taken my money and ran. I would save your money for a local instructor who you can trust as I feel like I've been scammed by this company.
To clarify, contrary to the below no alternative instructor was ever offered this situation is still ongoing and has not been resolved despite the comments/past tense language used below.
29 June 2026
Unprompted review
Reply from National Intensive
Where a refund has been requested and processed, as it was in your case, we are unable to also offer a new ADI. Once the refund has been agreed and completed, the booking is considered cancelled and cannot be transferred to another instructor.
We're sorry that your experience did not meet your expectations.
It is correct that your allocated instructor experienced an exceptionally difficult period involving a personal bereavement, significant financial difficulties, and a vehicle breakdown. Unfortunately, these circumstances affected her ability to deliver lessons as originally planned.
Throughout this time, we remained in contact with both you and the instructor. We also offered to allocate you a replacement instructor so that your course could proceed, but this option was declined.
Once it became clear that the course could not be completed, we processed a full refund of the amount held by National Intensive. The instructor has assured that she will refund you directly as soon as she is financially able to do so.
We appreciate that the delays and disruption were frustrating, and we understand why you were disappointed. However, we do want to clarify that we worked to resolve the situation, including offering an alternative instructor and ensuring that refunds were made.
We wish you every success with your driving in the future.
Regards
NI Team
Katie went through everything about…
Katie went through everything about their service with me in detail- it was clear and well explained.
29 June 2026
Unprompted review
Reply from National Intensive
Thank you for your wonderful 5-star review, Mariam!
We're so pleased to hear that Katie explained everything clearly and took the time to go through our service with you in detail. Providing clear, helpful information is important to us, and we're glad you had such a positive experience. We'll be sure to pass your kind comments on to Katie.
Thank you for choosing National Intensive, and we wish you all the best with your driving journey!
Regards
NI Team
Really understanding and answered all…
Really understanding and answered all of my questions perfectly! Thank you Katie!
29 June 2026
Unprompted review
Reply from National Intensive
Thank you so much for your kind review! We're delighted to hear that Katie was able to answer all of your questions and provide the support you needed. We'll be sure to pass your lovely feedback on to her. We really appreciate you taking the time to share your experience!
Regards
NI Team
A total scam
I would not recommend this company based on my experience.
I paid for an intensive driving course with an expedited practical test date, expecting the service that was advertised. However, the company was unable to secure a test date within the agreed timeframe. Even more frustrating, they only informed me that they had been unable to find a test date a week before my theory test certificate was due to expire. This left me with virtually no time to make alternative arrangements.
In my experience, the service is highly overrated and certainly not worth the amount of money charged. The promises made during the sales process did not match the service I actually received.
I was also disappointed by the attitude of some of the driving instructors, who I found to be rude and unprofessional. Good customer service is just as important as good driving instruction, and unfortunately, that was lacking.
Overall, I feel let down by the company and would encourage anyone considering their services to do their research carefully before committing. Based on my experience, I would not use them again.
28 February 2026
Unprompted review
Reply from National Intensive
Thank you for your feedback.
Unfortunately, your review does not provide sufficient details, such as your course reference or email address and only uses your initials, which means we are unable to identify your booking or investigate the points you have raised.
We do, however, refute several of the comments made. The completion dates provided at the time of booking are estimates only, based on the practical test availability being released in your chosen area at that time. As confirmed in the Terms and Conditions, which must be read and agreed to before a booking can be completed, all estimated completion dates are subject to DVSA practical test availability and the release of new test appointments in your area.
We are sorry that your experience did not meet your expectations. However, we cannot guarantee practical test dates within a specific timeframe where availability is outside of our control. We always endeavour to secure the earliest suitable test possible and keep customers informed based on the availability released by the DVSA.
We also take comments regarding our instructors seriously. Without being able to identify your booking, we are unable to investigate your concerns further. If you would like us to review your experience, please contact our customer service team with your booking details so we can look into the matter.
Regards
NI Team
My driving instructor is amazing great clear commands, willing to listen to what I have to say and full of knowledge
My driving instructor is am
26 June 2026
Unprompted review
Reply from National Intensive
Hello Brian,
Thank you for your feedback. We will pass this on to the team.
Regards
National intensive.
Reply from National Intensive
Hello Andy,
Thank you for your feedback. We will pass this on to Yad for you.
Regards
National intensive.
Good service
Good day. To a very consistent lady rachel. She has been dedicated. To serve. Me very well. Even when I call her 5 time for the day she never gets annoyed. She elite me also to swap my tess, centre. She have been very outstanding. I will recommend people that the service is excellent, which is very honest.🙂
26 June 2026
Reply from National Intensive
Thank you so much, Delroy, for your wonderful 5-star review! We're delighted to hear about your positive experience with Rachel. We'll be sure to pass on your kind words to her—she'll be thrilled to know her dedication, patience, and commitment made such a difference. It's great to hear she was able to help you change your test centre and support you every step of the way. Thank you for your recommendation and for trusting National Intensive. We wish you all the very best with your driving journey! 🚗😊
Regards
NI Team
Very easy booking process and useful…
Very easy booking process and useful app to track lessons and progress. I was on the cancellation tracker but nothing came up earlier, but I worked with my instructor to plan lessons so that I was prepared ahead of my test.
26 June 2026
Reply from National Intensive
Hello
Thank you for the feedback, much appreciated. We always aim to offer the best service possible and we are glad you are satisfied.
Regards,
National Intensive.
Reply from National Intensive
Thank you, Sarah, for your 5-star review! We're so pleased to hear you found our team helpful and quick. We really appreciate you taking the time to share your experience, and we look forward to helping you again in the future. Safe driving!
Regards
NI Team
Very effective turn around where I had…
Very effective turn around where I had a very short window where I was free and he managed to pass me.
26 June 2026
Reply from National Intensive
Hi there,
We really appreciate your feedback; please don't hesitate to reach out should you have any queries or concerns.
Kind regards,
National Intensive.
Great first lesson
Great first lesson, friendly, patient and knowledgeable instructor!
25 June 2026
Unprompted review
Reply from National Intensive
Hi Connor
Thanks so much for your comments. Good luck with the rest of the course
Regards
National Intensive
National Intensive should be proud to have Laurie as a team member.
I was recently offered a 17.5-hour intensive driving course through National Intensive, which I accepted based on the information provided stating that the pupil could be asked to meet the instructor.
As soon as I accepted the course, I asked where the pupil would be meeting me and was then informed that I would need to pick up and drop off the pupil. The journey would have been 40–50 minutes from my location, making the course unsuitable.
I contacted the National Intensive team, and Laurie immediately took ownership of the matter. Once I explained the situation, Laurie resolved the issue swiftly and professionally.
This is not the first time Laurie has helped sort out errors for me, and I am always impressed by the efficiency, understanding, and excellent customer service provided.
Thank you, Laurie, for your help and support. National Intensive should be proud to have a team member like you.
Kind regards,
Sakina Hussain SWE Driving School
23 June 2026
Unprompted review
Reply from National Intensive
Thank you, Sakina, for taking the time to leave such a wonderful review.
We are delighted to hear that Laurie was able to assist you promptly and professionally when this issue arose. While we regret that the course details were not suitable in this instance, we are pleased that the matter was resolved quickly and to your satisfaction.
Providing excellent support to both our instructors and pupils is extremely important to us, and it is great to know that Laurie's efficiency, understanding, and commitment to customer service made a positive difference. We will be sure to pass on your kind words and recognition.
Thank you again for your continued trust in National Intensive, and for your recommendation. We wish you and SWE Driving School continued success.
Regards
NI Team
Yad National Intensive Driving…
I called National Intensive Driving Courses and spoke with Yad. He was calm, patient, and understanding, Yad took the time to listen to my concerns and offer helpful advice on which course would suit me best. He was knowledgeable, professional, and friendly throughout the conversation. I felt relaxed, under no pressure, and confident in the information provided. Overall, it was a great experience.👍
25 June 2026
Unprompted review
Reply from National Intensive
Hello Ash.
Thank you for your great feedback. We will pass this on to Yad for you.
Regards
National Intensive
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