I did an intensive course, limited time, lot to cover, it was hard, Lindy was very tough and firm, she pushes you to go above and beyond your driving skills, you get to test standard and she pushes yo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Muhammad was excellent throughout the process. Very professional, always on time and clearly has a lot of experience. I felt reassured under his guidance and I was able to pass first time. He was very... See more
Company replied
Had a call semi out the blue from this company after googling intensive tests. Received a call from YAD who was very informative, he took time to explain why he was calling that it wasn't to push m... See more
Company replied
I've just spoken to a lovely and helpful lady called Rachel I am happy with the outcome she helped put my mind at immediate ease with some very important questions that I had before sitting my practi... See more
Company replied
Company details
Written by the company
We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.
Our Aim
Written by the company
- We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.
Contact info
Cheadle Place, Stockport Road, Cheadle Point, Cheadle, SK8 2JX , Manchester, United Kingdom
- 0161 204 3790
- office@nationalintensive.com
- www.nationalintensive.com
20% OFF ANY DRIVING COURSE DEPOSIT
4.3
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very easy booking process and useful…
Very easy booking process and useful app to track lessons and progress. I was on the cancellation tracker but nothing came up earlier, but I worked with my instructor to plan lessons so that I was prepared ahead of my test.
26 June 2026
Reply from National Intensive
Hello
Thank you for the feedback, much appreciated. We always aim to offer the best service possible and we are glad you are satisfied.
Regards,
National Intensive.
Reply from National Intensive
Thank you, Sarah, for your 5-star review! We're so pleased to hear you found our team helpful and quick. We really appreciate you taking the time to share your experience, and we look forward to helping you again in the future. Safe driving!
Regards
NI Team
Very effective turn around where I had…
Very effective turn around where I had a very short window where I was free and he managed to pass me.
26 June 2026
Reply from National Intensive
Hi there,
We really appreciate your feedback; please don't hesitate to reach out should you have any queries or concerns.
Kind regards,
National Intensive.
Great first lesson
Great first lesson, friendly, patient and knowledgeable instructor!
25 June 2026
Unprompted review
Reply from National Intensive
Hi Connor
Thanks so much for your comments. Good luck with the rest of the course
Regards
National Intensive
National Intensive should be proud to have Laurie as a team member.
I was recently offered a 17.5-hour intensive driving course through National Intensive, which I accepted based on the information provided stating that the pupil could be asked to meet the instructor.
As soon as I accepted the course, I asked where the pupil would be meeting me and was then informed that I would need to pick up and drop off the pupil. The journey would have been 40–50 minutes from my location, making the course unsuitable.
I contacted the National Intensive team, and Laurie immediately took ownership of the matter. Once I explained the situation, Laurie resolved the issue swiftly and professionally.
This is not the first time Laurie has helped sort out errors for me, and I am always impressed by the efficiency, understanding, and excellent customer service provided.
Thank you, Laurie, for your help and support. National Intensive should be proud to have a team member like you.
Kind regards,
Sakina Hussain SWE Driving School
23 June 2026
Unprompted review
Reply from National Intensive
Thank you, Sakina, for taking the time to leave such a wonderful review.
We are delighted to hear that Laurie was able to assist you promptly and professionally when this issue arose. While we regret that the course details were not suitable in this instance, we are pleased that the matter was resolved quickly and to your satisfaction.
Providing excellent support to both our instructors and pupils is extremely important to us, and it is great to know that Laurie's efficiency, understanding, and commitment to customer service made a positive difference. We will be sure to pass on your kind words and recognition.
Thank you again for your continued trust in National Intensive, and for your recommendation. We wish you and SWE Driving School continued success.
Regards
NI Team
Yad National Intensive Driving…
I called National Intensive Driving Courses and spoke with Yad. He was calm, patient, and understanding, Yad took the time to listen to my concerns and offer helpful advice on which course would suit me best. He was knowledgeable, professional, and friendly throughout the conversation. I felt relaxed, under no pressure, and confident in the information provided. Overall, it was a great experience.👍
25 June 2026
Unprompted review
Reply from National Intensive
Hello Ash.
Thank you for your great feedback. We will pass this on to Yad for you.
Regards
National Intensive
I enrolled with National Intensive for…
I enrolled with National Intensive for a refresher driving course after my driving test had been booked. Unfortunately, my experience was extremely disappointing.
The course was advertised as “intensive,” but lessons were scheduled only once every 2–3 weeks, which is far from intensive training. I was assigned an instructor who provided very little guidance or feedback. For the first 5–6 lessons, I had to repeatedly ask for feedback myself, as almost none was offered.
After months of lessons and just before my test date, the instructor suddenly informed me that I was not ready and refused to let me use her car for the test. As a result, I lost my test slot after waiting seven months, lost the money I had paid for the course, and was left searching for a new instructor.
What disappointed me most was that none of the promises made by National Intensive were delivered:
* Not an intensive course.
* Poor-quality instruction and lack of feedback.
* Very poor value for money.
* No meaningful support when I raised my concerns.
When I complained, my concerns were simply dismissed, and I was told that the instructor had the right to refuse taking me to the test.
Based on my experience, I would have been far better off choosing an instructor recommended by friends or colleagues. I cannot recommend National Intensive
24 June 2026
Unprompted review
Reply from National Intensive
Thank you for taking the time to leave a review.
As this review has been left anonymously, it is difficult for us to fully investigate the circumstances surrounding your experience or comment on the specific details of your case.
In general, if a pupil is unhappy with the scheduling or frequency of lessons, we would always encourage them to raise those concerns with us at the time so that we have the opportunity to review the situation and work towards a resolution, as we cannot now change anything.
Regarding driving tests, all instructors have a duty of care to their pupils and other road users. If an instructor genuinely believes a pupil is not yet test-ready, they may decide that it would not be appropriate to take them to test in their vehicle. While we appreciate that this can be disappointing, that decision is made with safety and professional responsibility in mind.
We are sorry to hear that you were dissatisfied with your experience, as this is not the standard of service we strive to provide. If you would like us to investigate your concerns properly, we would welcome the opportunity to identify your booking and review the matter in full. Please contact our customer support team directly with your details.
We wish you every success with your future driving lessons and test.
Regards
NI Team
attended a zoom call with Yad and he…
attended a zoom call with Yad and he was supportive and helpful.
24 June 2026
Unprompted review
Reply from National Intensive
Hello
Thank you for your feedback. Much appreciated, we are glad to hear you are happy so far.
Regards,
National Intensive.
I just had Yad on the phone for some…
I just had Yad on the phone for some questions I had, he was very helpful. Thank you!
24 June 2026
Unprompted review
Reply from National Intensive
Hello Anaelle,
Thank you for your feedback. We will pass this on to Yad for you.
Regards
National intensive.
Yad was very helpful on the phone and…
Yad was very helpful on the phone and guided me through every step and what to expect from the intensive driving course.
23 June 2026
Unprompted review
Reply from National Intensive
Hello Lara,
Thank you for your feedback. We will pass this on to Yad for you.
Regards
National intensive.
Straight forward helpful answer and…
Straight forward helpful answer and going above and beyond
23 June 2026
Unprompted review
Reply from National Intensive
Hello Jonathan,
Thank you for your feedback. We will pass this onto the team for you.
Regards,
National intensive.
Middle man
This company is a middle man and will not take responsibility if something goes wrong with the allocated instructor.
You will be financially liable. They also offer fast pass courses but it is likely your test will be cancelled and you will have to pay more because most instructors are not willing to take you to test that quickly.
Can be good to obtain an instructor but they will just allocate you someone you could find yourself for double the money you would have paid and less protection.
18 June 2026
Reply from National Intensive
Thank you for your review.
We would like to clarify a number of points that we believe are inaccurate or misleading.
National Intensive is a driving course booking and management company. Our role is to arrange driving courses and put customers in touch with suitable local instructors from our nationwide network. This is clearly explained before booking and is not something we have ever hidden.
It is also incorrect to suggest that we take no responsibility if issues arise. Where problems occur, we actively liaise between customers and instructors and do our best to help find solutions. However, there are occasions where customer expectations may not be realistic or achievable, particularly where instructor availability, test availability, or timescales are outside anyone's control.
With regard to fast-pass courses, no reputable company can guarantee that a driving test will not be changed, moved, or cancelled. Driving test appointments are controlled by the DVSA, not by instructors or course providers. We work hard to guide and assist customers in securing suitable test dates and keeping them informed of earlier availability where possible.
It is also important to note that since the DVSA rule changes introduced on 12 May, only the pupil is permitted to make changes to their driving test booking. This means neither National Intensive nor the instructor can amend a customer's test appointment on their behalf.
Finally, while customers are always free to source an instructor independently, many choose our service because we save them the time and difficulty of contacting multiple instructors, checking availability, arranging intensive schedules, and coordinating courses around test dates. The value of our service extends beyond simply providing an instructor's contact details.
We appreciate all feedback, but we do not believe this review provides a balanced reflection of the service we offer or the support we provide to our customers.
Regards
NI Team
Rachel was very helpful and helped me…
Rachel was very helpful and will hopefully help me book a different driving instructor asap.
23 June 2026
Reply from National Intensive
Thank you for your 5-star review, Zoe.
We're delighted to hear that Rachel was able to help you and assist with arranging a different driving instructor. We understand how important it is to find the right instructor, and we're pleased that Rachel could support you in getting everything organised.
We wish you all the best with your lessons and your driving journey. Thank you for choosing National Intensive.
Regards
NI Team
Yad was very helpful and reassuring
Yad was very helpful, not only in helping me work through the different options for lesson hours and dates but was also very positive regarding the driving test its self. I left the call feeing very reassured
23 June 2026
Unprompted review
Reply from National Intensive
Hello Sabrina,
Thank you for your feedback. We will pass this on to Yad for you.
Regards
National Intensive
This company is a complete scam
This company is a complete scam. Ignore all positive reviews they’re fake and bot written. They have no organisational skills whatsoever, I got allocated THREE drivers all have which pulled out before my test because national intensive didn’t tell them I was yet to 1. Do my theory test (so obviously can’t start a crash course) 2. Tell them my location was in Doncaster (I’m from Hertfordshire) and 3. When it’s too late they give an instructor the wrong address AGAIN. They’ve also refused to give me any refund because I ignored my instructors? I have evidence of myself being happy to do lessons with them and they chose to pull out because they were not informed by NI about location and theory test. Useless company, the amount of times I called up explaining my test is soon and they haven’t got me a teacher that is actually in my location and they just tell me they’ll give me an update later - update they don’t. No one cares they just money grab and scam you. Please do not book with these guys.
1 May 2026
Unprompted review
Reply from National Intensive
Thank you for your review.
Unfortunately, we cannot locate any course under the name used for this review. To enable us to investigate your concerns properly, please provide your course ID or contact us directly with the email address used when booking.
Based on the information provided, there is currently no validation for the claims made in your review. In fact, if three separate ADIs returned the course, this would suggest that communication difficulties were not on our side but your own, particularly as instructors rely on timely responses from pupils when arranging lessons.
Regarding your comment about needing to pass a theory test before starting lessons, this is incorrect. Pupils can undertake driving lessons while waiting to pass their theory test. Whether lessons commence before the theory test is passed is a matter for the pupil and ADI to agree between themselves.
With regard to the address concerns you have raised, we would need confirmation of the specific course and booking details before we can access the relevant file and verify what information was provided and when.
We take customer feedback seriously and are always happy to investigate genuine concerns. However, without sufficient information to identify the booking, we are unable to substantiate the allegations made in this review.
We invite you to contact us directly with your course ID or booking email address so that we can review the matter fully.
Regards
NI Team
I recently had an issue with a pupil…
I recently had an issue with a pupil Laurie handled it fairly ending in a solution that suited both parties
10 June 2026
Unprompted review
Reply from National Intensive
Thank you for your review, and I apologise for the delay in responding.
Thank you for your kind words. I'm pleased Laurie was able to handle the situation fairly and work towards a solution that suited both parties. We always aim to resolve any issues with understanding and professionalism, and it's great to hear you had a positive experience.
Regards
NI Team
Refunded
This is my experience only and may not be the majority view.
I found it diffcult to obtain an instructor for training and eventually National Intensive have agreed to refund me my deposit minus admin fee of £100.
This is some progress on my matter.
18 June 2026
Unprompted review
Reply from National Intensive
EDIT
We do not have anyone registered in our database under the name you have provided. As you have declined to provide any further details that would allow us to identify you, we must conclude that you are not one of our customers.
We have been advised by Trustpilot that you have declined to provide any further information that would enable us to identify your account and investigate your concerns more thoroughly.
we are not in a position to conduct a meaningful investigation or provide a substantive a further response.
In the absence of any further details, we now consider this matter closed. Should you wish to provide sufficient information in the future to allow us to identify your booking and review your concerns, we would be happy to revisit the matter.
Thank you for your review.
We have searched our records and cannot find any customer or course booking that matches the name used on this review. Before we can investigate these allegations, please provide your course ID or the email address associated with the booking.
We must also challenge a number of the statements made in your review. Our records and procedures show that when an ADI (Approved Driving Instructor) is allocated to a course, an automated email is immediately sent to the customer confirming the allocation and providing the instructor's details. We therefore do not recognise the account you have described.
If you did book with us, we invite you to provide your course ID or registered email address so that we can review the matter thoroughly. Until then, we are unable to verify that you were a customer of ours, and the claims made in this review cannot be substantiated against any record we hold.
We remain happy to investigate once sufficient information is provided.
Regards
NI Team
Reply from National Intensive
Hi there,
We really appreciate your feedback; please don't hesitate to reach out should you have any queries or concerns.
Kind regards,
National Intensive.
James was very helpful with my enquiry…
James was very helpful with my enquiry and got sorted quickly
19 June 2026
Unprompted review
Reply from National Intensive
Thank you for your 5-star review, Raymond.
We're delighted to hear that James was able to assist with your enquiry and get everything sorted quickly. We pride ourselves on providing efficient and helpful customer service, so it's great to know your experience reflected that.
We appreciate your feedback and wish you all the best with your driving journey.
Regards,
National Intensive
Scammers!
Upon initial communication with this company it was fantastic..until it wasn't.
This company charged us £379.99 to book tests on my husbands behalf, however the law changed, so apart from booking one test for £62, what else did they provide for that money?
We then paid the instructor for 10 hours worth of lessons (as my husband has a license in another country and has driven here but after 12 months this isn't allowed) we paid £340 which is apparently the norm now. The driving instructor has now told my husband he needs 4 more hours worth of lessons (now charged at £40 a lesson???) and £195 for the day of his test.
We are really not happy with the service we've paid for and think, to be honest, this is one big scam!! We could of done it for a fraction of the cost had we of done it ourselves (which we have done as we've booked another test as my husband couldn't make the one they'd booked for him and they will get the refund!!)
AVOID!
19 June 2026
Unprompted review
Reply from National Intensive
Thank you for your feedback.
Unfortunately, we are unable to fully investigate or respond to your comments as we cannot identify you from the information provided, and you do not appear to be on any file we currently hold. If you would like us to review your case in detail, please contact us directly with your course ID and candidate details.
From the information in your review, it appears that the candidate may not have been test-ready at the point of the practical test. Driving instructors have a professional responsibility to assess a candidate's readiness and may recommend additional training where necessary to improve the chances of a successful outcome.
If all hours included within the course package had already been completed, any further lessons required before the test would be chargeable by the ADI (Approved Driving Instructor). Similarly, test-day fees and vehicle hire charges are standard instructor charges and would apply where additional time or services are required beyond those included in the original package.
We would welcome the opportunity to review your concerns properly. Please contact our customer support team with your course ID so we can investigate and provide a full response.
Regards
NI Team
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