National Tyres and Autocare - Grantham Reviews 46

TrustScore 3.5 out of 5

3.4

68 London Road, NG31 6HR Grantham, GB


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See what reviewers are saying

Rated 3 out of 5 stars

Booked on line for 4 new van tyres and tracking.Arrived before time which was ok but work carried out later than specified and being late on a Friday. Didn’t see damage to 1 wheel trim as all were sla... See more

Rated 5 out of 5 stars

Made my order online using payment assist and the form is simple and easy to understand. Hopefully it will be simple when they fit the tyres on Thursday. I like the idea of being able to spread the... See more

Company replied

Rated 5 out of 5 stars

National Tyres website super easy to use and you have control over your choices. National Tyres also gives you plenty of options for payment whether you want to go in full or spread the cost. Brillian... See more

Company replied

Rated 1 out of 5 stars

This star given is because other wise can’t comment. I just experienced this company as a bunch of lazy useless people. They gave me date for free break three days and I gave my car all 3 times and w... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Inspection Station
  4. Car Repair and Maintenance
  5. Car Service
  6. Oil Change Service

About National Tyres and Autocare - Grantham

Written by the company

National Tyres and Autocare are fast fit specialists and part of the Halfords family. Our highly trained technicians are specialists in vehicle parts repair including tyres, exhausts, brakes, batteries, MOT testing, and vehicle safety inspections, including our 5-point car check. .

As well as offering a professional and friendly service, we’re committed to never being beaten on price, so when you choose us, you know you’re getting fantastic value. .

Our highly trained technicians carry out MOTs, car servicing and repairs, so you can rest assured we have the expertise to take care of your vehicle. We can deliver dealership quality work on any car make or model at affordable prices and offer a minimum guarantee of 2 years or 24,000 miles on work carried out. (See website for terms and conditions). We also offer mobile fitting including tyres and car batteries, available to fit tyres at your home or work. We have a range of flexible finance options so you can spread the cost to suit you. Head over to our website for further details.

Contact info

3.4

Average

TrustScore 3.5 out of 5

46 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Booked on line for 4 new van tyres and…

Booked on line for 4 new van tyres and tracking.Arrived before time which was ok but work carried out later than specified and being late on a Friday. Didn’t see damage to 1 wheel trim as all were slammed on without alignment too valve slot. Don’t believe tracking was done either as they could not give me a print out of results. Excuse was that printer not working. Would I use them again, maybe but would definitely be early as to check they do the job I paid for.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

National Tyres website super easy to…

National Tyres website super easy to use and you have control over your choices. National Tyres also gives you plenty of options for payment whether you want to go in full or spread the cost. Brilliant! Especially in the current financial climate. Well done National Tyres! 👍👍👍

27 June 2023
National Tyres and Autocare - Grantham logo

Reply from National Tyres and Autocare - Grantham

Dear Customer

Thank you for your 5 star review.

Kind Regards

Robert

Rated 1 out of 5 stars

Lack of product knowledge following my…

Lack of product knowledge following my call centre call to affirm my caravan tyre requirements . I dropped off wheels and was told an hour later that they couldnt fit caravan tyres !

4 June 2023
National Tyres and Autocare - Grantham logo

Reply from National Tyres and Autocare - Grantham

Hi Glenn,
Thank you for taking the time to leave a review with us, we appreciate all feedback as it helps us improve our service in the future. I am sorry to hear that you have been advised incorrectly. We always pride ourselves on our high level of service so we are disappointed we did not meet your expectations on this occasion. I have passed your feedback to the relevant management to be looked into further.
Thanks, Laura

Rated 1 out of 5 stars

Booked at Grantham

Booked at Grantham, but in small lettering in the email the booking was at Newark! VERY stressful drive to Newark 20 miles away!! Technician at Grantham most unhelpful!

21 May 2023
National Tyres and Autocare - Grantham logo

Reply from National Tyres and Autocare - Grantham

Hi Susan,

Thank you for taking the time to leave a review on your experience with us. We appreciate every review we receive as this allows us to become better at what we do.

We're really sorry you were booked into a different branch than you originally thought and the Grantham technician was not helpful, we can certainly understand how frustrating that can be.

We have passed this on to the branch manager to ensure this is looked into.
We thank you again for bringing this to our attention.

Kind regards, Ffion

Rated 5 out of 5 stars

Made my order online using payment…

Made my order online using payment assist and the form is simple and easy to understand.
Hopefully it will be simple when they fit the tyres on Thursday.
I like the idea of being able to spread the cost for buying tyres it takes away the worry and stress it also means you can run the car on exactly the same tyre instead of having different ones on each corner.

17 April 2023
National Tyres and Autocare - Grantham logo

Reply from National Tyres and Autocare - Grantham

Dear Mr Shill

Thank you for your 5 star review.

Kind Regards

Robert

Rated 5 out of 5 stars

Easy to use site that is clearly set…

Easy to use site that is clearly set out althought I still managed to miss the 50% off code for wheel alignment!!

2 April 2023
National Tyres and Autocare - Grantham logo

Reply from National Tyres and Autocare - Grantham

Dear Emma

Thank you for your review.

Kind Regards

Robert

Rated 5 out of 5 stars

The young lady on reception (I'm sorry…

The young lady on reception (I'm sorry I've forgotten her name ) was extremely helpful and friendly and solved my problem without any fuss.

25 February 2023
National Tyres and Autocare - Grantham logo

Reply from National Tyres and Autocare - Grantham

Dear John McCandless

Thank you for your review.

Kind Regards

Robert

Rated 3 out of 5 stars

Is it National Tyres or Halfords

On-line booking was a little confusing, as I booked through the National Tyres, however they are now Halfords, which caused the confusion. National tyres claimed that they had not received the tyres but confirmed the booking, but they still carried out my order, as they had stock on the shelf? Further more, when advised by the said Halfords staff within branch; If I had ordered through Halfords I would have also received the 10% discount for fitting 2 tyres?

30 January 2023
National Tyres and Autocare - Grantham logo

Reply from National Tyres and Autocare - Grantham

Hi there.

Thank you for taking the time to leave a review! We appreciate all of reviews we receive as this helps us improve on the service we offer.

We are sorry to hear about the confusion this has caused you. National Tyres is a sister brand of Halfords, therefore you can book your services through the Halfords website. Sometimes, these do offer different offers and prices.

If you need any further help with this, please do not hesitate to get in touch directly.

Have a lovely rest of your day.

Kind regards, Shannon

Rated 1 out of 5 stars

Within minutes of making a booking for…

Within minutes of making a booking for tyres in several days time, I got an email asking for a review.
My policy is that if you have to ask for a review you get a rubbish one.
Marketing and rating seeking gone mad.
Old proverb. Dont fish for compliments, they are only found in shallow water.

20 January 2023
National Tyres and Autocare - Grantham logo

Reply from National Tyres and Autocare - Grantham

Hi John,

Thank you for taking the time to leave a review. We appreciate you taking the time to highlight this.

We are sorry that you had received this request before your service was undertook. I understand this must have been confusing for you. This is an issue we are now aware of and have raised this with our Digital team.

Thank you again for bringing this to our attention.

Kind regards, Shannon

Rated 3 out of 5 stars

Find car n location.. Discounts after

Find car n location, easy. Choices need comparison with already fitted.
Discount code, already moved past but have code already submitted, unknown if tyre place could accept after.
This survey invisable set date submitted

20 January 2023
National Tyres and Autocare - Grantham logo

Reply from National Tyres and Autocare - Grantham

Hi Mr C Hunter,

Thanks so much for your feedback, we love hearing from our customers as that's how we improve our service.

This has been passed onto the relevant team to look into further for you.

Kind regards, Ffion

Rated 5 out of 5 stars

I have used National Tyres Grantham…

I have used National Tyres Grantham before and found them very good hence my decision to use them again. The site is very straight forward to use , albeit not working yesterday when I tried to place my order.

18 January 2023
National Tyres and Autocare - Grantham logo

Reply from National Tyres and Autocare - Grantham

Dear Bob

Thank you for your review.

Kind Regards

Robert

Rated 1 out of 5 stars

This star given is because other wise…

This star given is because other wise can’t comment. I just experienced this company as a bunch of lazy useless people. They gave me date for free break three days and I gave my car all 3 times and walked home. After one hour they will call and tell our mechs are busy can’t check your car today. They are not ashamed to do this not once, thrice. I never ever go there or never advice any of my friends too.

13 January 2023
Unprompted review
National Tyres and Autocare - Grantham logo

Reply from National Tyres and Autocare - Grantham

Hi Shomu,

Thanks for taking the time to leave us a review. We appreciate all the reviews we receive as this helps us become better at what we do.

We are so sorry that our team was unable to complete this service for you. I understand this must have been so frustrating especially as this happened a few times.

We would like to investigate this further for you. We have reached out privately for further information. Once we receive this, we will pass this across to the team to contact you directly.

We look forward to hearing from you.

Kind regards, Shannon

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