National Tyres and Autocare - Brecon Reviews 55

TrustScore 4.5 out of 5

4.3

Church Street, LD3 8BY Brecon, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Rob and the team have always done their utmost to find the time to sort my tyre problems out at short notice. I have used the Brecon depot for years and have always found the team very helpful.

Rated 2 out of 5 stars

The jobs are always completed quickly and to a good standard, my issue is that a USB dongle that I was listening to music with the car stereo, on the way to the centre, disappeared while my car wa... See more

Company replied

Rated 5 out of 5 stars

I have now used the Brecon National Tyre Centre on a number of occasions and I can not praise the entire team enough. The first time I made a mistake with my order and everyone was so kind about it an... See more

Rated 1 out of 5 stars

Second time of using National Tyres in Brecon since they have been purchased by Halfords, first time they didn't have the correct tyres but fitted a different tyre at my expense this time no tyres at... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Inspection Station
  4. Car Repair and Maintenance
  5. Car Service
  6. Oil Change Service

About National Tyres and Autocare - Brecon

Written by the company

National Tyres and Autocare are fast fit specialists and part of the Halfords family. Our highly trained technicians are specialists in vehicle parts repair including tyres, exhausts, brakes, batteries, MOT testing, and vehicle safety inspections, including our 5-point car check. .

As well as offering a professional and friendly service, we’re committed to never being beaten on price, so when you choose us, you know you’re getting fantastic value. .

Our highly trained technicians carry out MOTs, car servicing and repairs, so you can rest assured we have the expertise to take care of your vehicle. We can deliver dealership quality work on any car make or model at affordable prices and offer a minimum guarantee of 2 years or 24,000 miles on work carried out. (See website for terms and conditions). We also offer mobile fitting including tyres and car batteries, available to fit tyres at your home or work. We have a range of flexible finance options so you can spread the cost to suit you. Head over to our website for further details.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

55 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I have now used the Brecon National…

I have now used the Brecon National Tyre Centre on a number of occasions and I can not praise the entire team enough. The first time I made a mistake with my order and everyone was so kind about it and helped me sort it and they still managed to do the job that day. They are all extremely polite and super helpful. I will certainly continue to use them.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

Been in a couple of times just recently with our cars. Exceptional Service with the guys always going above and beyond.

30 November 2024
Unprompted review
National Tyres and Autocare - Brecon logo

Reply from National Tyres and Autocare - Brecon

Hi Heather,

Thank you for sharing your experience. We're glad to have been of your assistance and we look forward to serve you again soon. Thank you for choosing Halfords!

Regards,
Priyanjali

Rated 5 out of 5 stars

Courteous and efficient

Courteous and efficient. Thorough tyre inspection, advised on getting best price. Ordered online and booked at Brecon NTS. Fitted on time and even cleaned up on oil spillage from a service carried out by an Hyundai dealer. So would recommend NTS and the Brecon Team. Thank you!

2 October 2024
Unprompted review
National Tyres and Autocare - Brecon logo

Reply from National Tyres and Autocare - Brecon

Hi Mike,

Thank you for your positive review! We are grateful for your kind words and are pleased to know that our product/service has exceeded your expectations. Thank you for choosing Halfords.

Regards,
Namo

Rated 1 out of 5 stars

I have always used National Tyres …

I have always used National Tyres …. But NOT ANY MORE
I was informed by the branch that I needed a new tyre
I decided to maintain the same brand of tyre and chose the Continental Ultracontact 185/60 R15 84H however as they did not have one it would have to be ordered and that they would phone me when they received it to arrange a time for fitting. The price quoted was £141.99
In the meantime, I checked the National Tyres on-line price for exactly the same specification tyre which states £115.99 Fully fitted.
As I hadn’t heard from the branch I phoned to enquire if the tyre had arrived and query the price.
The manager, whilst polite, said that the tyre had arrived and was sorry that they hadn’t phoned me and that there was a slight difference in the internet price and the branch price. This was company policy.
I don’t think that £26/18% is a slight difference however he agreed to supply and fit at the internet price.
And finally having driven some miles the tyre pressure warning light appeared which meant a return journey to have the instrument re-set!!!
I certainly won’t be returning to National/Halfords

5 September 2024
Unprompted review
National Tyres and Autocare - Brecon logo

Reply from National Tyres and Autocare - Brecon

Thank you for leaving a review.

We’re sorry that we’ve dropped the ball on this occasion, and we’d love a chance to make this right. This isn’t the level of service we aim to deliver, and we’ll share this feedback internally to ensure we can make improvements for the future.

To assist us in resolving this issue, please update your review to include your order number, booking reference, or existing case reference number. This will allow us to contact you privately and work towards a resolution.

We look forward to speaking to you soon.

Rated 1 out of 5 stars

National Tyres Brecon....Awful service

Second time of using National Tyres in Brecon since they have been purchased by Halfords, first time they didn't have the correct tyres but fitted a different tyre at my expense this time no tyres at all. The refund has been processed and I will have to wait 3- 5 days for the money. Appalling service. DO NOT USE.

17 August 2024
Unprompted review
Rated 5 out of 5 stars

Rob,Tom and Stu at brecon branch could…

Rob,Tom and Stu at brecon branch could not ask any more from them fantastic guys always smiling,laughing a great bunch to have working at national tyres nothing is to much bother, thank you guys see you all soon. Rob what a guy great manager

22 May 2024
Unprompted review
National Tyres and Autocare - Brecon logo

Reply from National Tyres and Autocare - Brecon

Hi Karen,

Thank you so much for sharing your positive experience with Rob, Tom and Stu at Brecon branch! We pride ourselves on professionalism. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Thank you for choosing Halfords. 💯

Regards,
Ankush

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. They bent over backwards to source the parts needed for my failed MOT and to get it retested all in a matter of hours. Will never use anywhere else from now on!

15 March 2024
Unprompted review
National Tyres and Autocare - Brecon logo

Reply from National Tyres and Autocare - Brecon

Hi Nicola,

Thank you so much for sharing your positive experience . We pride ourselves on professionalism. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Thank you for choosing Halfords.

Regards,
Tanu

Rated 5 out of 5 stars

Very easy

Very easy, good price

4 July 2023
National Tyres and Autocare - Brecon logo

Reply from National Tyres and Autocare - Brecon

Dear Customer

Thank you for your 5 star review.

Kind Regards

Robert

Rated 5 out of 5 stars

Top service

Rob went above and beyond. Top place. Would definitely recommend the Brecon branch.

16 June 2023
Unprompted review
National Tyres and Autocare - Brecon logo

Reply from National Tyres and Autocare - Brecon

Dear Customer

Thank you for your 5 star review.

Kind regards

Robert

Rated 5 out of 5 stars

I’m booked for Tuesday but had trouble…

I’m booked for Tuesday but had trouble with my tyre this morning and my local branch was happy to accommodate my emergency situation. Truly grateful and pleased with their service and professionalism

8 June 2023
National Tyres and Autocare - Brecon logo

Reply from National Tyres and Autocare - Brecon

Dear Customer

Thank you for your 5 star review.

Kind Regards

Robert

Rated 5 out of 5 stars

Nice friendly staff

Nice friendly staff, efficient service

14 May 2023
National Tyres and Autocare - Brecon logo

Reply from National Tyres and Autocare - Brecon

Dear Customer

Thank you for your 5 star review.

Kind Regards

Robert

Rated 5 out of 5 stars

Fantastic staff

Went there today for my car service on my Jaguar and I was really impressed with the staff and the service I got, I'm extremely happy with everything and I would definitely recommend them, thankyou and keep up the great work
Michael

29 April 2023
Unprompted review
National Tyres and Autocare - Brecon logo

Reply from National Tyres and Autocare - Brecon

Dear Customer

Thank you for your 5 Star Review.

Kind Regards

Robert

Rated 5 out of 5 stars

Order placed.

Order placed effectively on-line but tyres not yet fitted so too early to judge overall.

23 April 2023
National Tyres and Autocare - Brecon logo

Reply from National Tyres and Autocare - Brecon

Dear Terry

Thank you for your 5 star review.

Kind Regards

Robert

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