I had a problem logging into my account that I couldn't resolve on my own and had to contact the stafftax office several times via email and phone. I received excellent service and empathy in return.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nannytax have given me superb support, always available, always friendly, always provide what I need when I ask a question, always have run my payroll and pension smoothly. Couldnt be happier with th... See more
Company replied
Simple and straightforward. Have had insurance for a year and just renewed. Easy to fill out all forms, reminders when renewal was coming up.
Company replied
Agnes gave me a very detailed and clear explanation, made things simple to understand and patiently answered all of my questions! I used this information to negotiate a higher salary for myself and it... See more
Company replied
Company details
About Nannytax
Written by the company
Market leading, award-winning and trusted by nearly 200 UK nanny agencies, Nannytax are the nanny payroll experts with almost 30 years of experience.
The Nannytax Nanny Payroll Service is an all-inclusive nanny PAYE service that encompasses nanny payroll, a bespoke employment contract, HR support, nanny pensions, nanny insurance and employers insurance.
The Nannytax Nanny Payroll Service is an all-inclusive nanny PAYE service that encompasses nanny payroll, a bespoke employment contract, HR support, nanny pensions, nanny insurance and employers insurance.
- 95% of customers rate our unique online member’s area excellent.
- Exclusive Membership Benefits & Nanny Employment pack that takes you through everything you need to know about being a nanny employer.
- Nannytax are here for you 7 days a week so you can contact us at a time that is most convenient for you.
Contact info
7th Floor, Telecom House 125-135 Preston Road, Brighton, BN1 6AF, Brighton, United Kingdom
- 02031374401
- info@nannytax.co.uk
- www.nannytax.co.uk
4.8
Excellent
797 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Makes life easy
Makes life easy. Reminders for insurance and what you need to do to stay compliant and responsible employer
16 May 2026
Unprompted review
Simple and straightforward
Simple and straightforward. Have had insurance for a year and just renewed. Easy to fill out all forms, reminders when renewal was coming up.
8 May 2026
Unprompted review
Reply from Nannytax
Hi Anna,
Thank you for your review! I'm so pleased you found the process simple and the renewal reminders helpful.
Best wishes
Laura Eason
Head of Customer & Operations
Smooth operation :)
8 May 2026
Unprompted review
Reply from Nannytax
Hi Adam, thanks so much for your review. It's much appreciated!
Best wishes
Laura Eason
Head of Customer & Operations
Reply from Nannytax
Hi Evayne,
Thank you for your kind words! I'm really glad to hear you found the site easy to use and hassle-free.
Best wishes
Laura Eason
Head of Customer & Operations
Reply from Nannytax
Hi Walter,
Thanks for your feedback! I'm to hear you found the process nice and easy, and that everything was quick and straightforward.
I really appreciate you taking the time to share your experience.
Best wishes
Laura Eason
Head of Customer & Operations
Very straightforward and quick process!
8 April 2026
Unprompted review
Reply from Nannytax
Hi Alex,
Thanks so much for your review! Glad you found it quick and straightforward.
Best wishes
Laura Eason
Head of Customer & Operations
Reply from Nannytax
Hi George,
Thank you so much for your kind words! I'm really glad to hear that our service made things easier for you, that’s exactly what we aim for.
Best wishes
Laura Eason
Head of Customer & Operations
Reply from Nannytax
Hi Nadjeneba,
Thank you for your feedback! I'm glad to hear you had a good and quick experience with us.
Best wishes
Laura Eason
Head of Customer & Operations
Reply from Nannytax
Thanks for your feedback! I'm glad you found everything simple and straightforward. I appreciate you taking the time to share your experience.
Best wishes
Laura Eason
Head of Customer & Operations
I HAVE BEEN WITH NANNYTAX FOR YEARS!!
I HAVE BEEN WITH NANNYTAX FOR YEARS!!
I NEVER HAD A PROBLEM AND AT THE MOMENT ALL THE AGENTS ARE JUST EXCELLENT AND HELPFUL
THANK YOU TO YOU ALL
21 February 2026
Unprompted review
Reply from Nannytax
Hi Victoria,
Thank you for your continued support of NannyTax! I'm so pleased to hear you’ve always had a great experience and found our team helpful. We truly appreciate your kind words.
Best wishes
Laura Eason
Head of Customer & Operations
hard to renew initially, although Tracey on the phone was great
hard to renew
28 January 2026
Unprompted review
Reply from Nannytax
We appreciate your feedback, while I'm sorry the renewal was tricky at first, it’s great to hear Tracey was able to help. We’re working behind the scenes on technology upgrades to create a smoother, more user-friendly experience, and can’t wait to share what’s coming next.
Best wishes
Laura Eason
Head of Customer & Operations
Super straight forward with no surprises
Super straight forward with no surprise hike in the renewal premium. Thank you.
19 January 2026
Unprompted review
Reply from Nannytax
Hi Nick,
Thank you for your kind feedback. I'm pleased to hear everything was straightforward and transparent for you - exactly what we aim for!
Best wishes
Laura Eason
Head of Customer & Operations
Reply from Nannytax
Hi Niamh,
Thank you for your feedback! I'm glad to hear you found it easy and quick to use.
Best wishes
Laura Eason
Head of Customer & Operations
Friendly and super efficient
The administration involved in employing a nanny is truly daunting but Nannytax has taken care of it all, from dealing with HMRC to calculating holiday pay for irregular hours, they have taken the strain; and always with speed and friendliness.
I cannot recommend them highly enough. Thank you.
23 December 2025
Unprompted review
Reply from Nannytax
Thank you for your lovely feedback. I'm so glad we could take the strain out of the administration and make the process straightforward for you. Your recommendation means a great deal to us.
Best wishes
Laura Eason
Head of Customer & Operations
I've used Nanny tax for years as a…
I've used Nanny tax for years as a Nanny always recommended then to the families I work for, they are always very helpful, consistent and happy to help with any queries I've had!!!
Especially Bluebell she's been great!
Super helpful!
18 December 2025
Unprompted review
Reply from Nannytax
Thank you for your lovely review and continued trust. I'm so glad you’ve found our team helpful and consistent, and we truly appreciate your recommendations. I'll be sure to pass your kind words on to Bluebell!
Best wishes
Laura Eason
Head of Customer & Operations
Very good service and great customer…
Very good service and great customer service today from Sangita
18 December 2025
Unprompted review
Reply from Nannytax
Hi Ali,
Thank you for the positive feedback. I'm pleased to hear you experienced very good service, and I’ll share your comments with Sangita.
Best wishes
Laura Eason
Head of Customer & Operations
Agnes was great! Thank you!!!
Agnes gave me a very detailed and clear explanation, made things simple to understand and patiently answered all of my questions! I used this information to negotiate a higher salary for myself and it worked! If you are reading this - thank you Agnes!!! You gave me the confidence needed to resolve a longstanding issue!!! Five star experience!
5 December 2025
Unprompted review
Reply from Nannytax
Hi Andjelka,
Wow, thank you so much for the glowing review! I'm thrilled to hear that Agnes was able to provide you with the support you needed. It’s amazing that you were able to use that information to successfully.
I'll be sure to pass along your kind words to Agnes - she'll be delighted!
Best wishes
Laura Eason
Head of Customer & Operations
I helpful response from Nannytax
Nannytax was very helpful when I had a question about National Insurance and Tax. They phoned me back the next day as promised as they took the time to find out the answers I wanted with HMRC Thank you very much as the response back to me put my mind to rest thank you again.
21 November 2025
Unprompted review
Reply from Nannytax
Hi Brigette,
Thank you so much for your lovely review. I'm really pleased to hear that our team were able to help with you. We’re always here to help.
Thank you again for your kind words!
Best wishes
Laura Eason
Head of Customer & Operations
Reply from Nannytax
Hi Mr & Mrs Knight
Thank you for your feedback! I'm so glad to hear everything has been easy for you. We appreciate you taking the time to share your experience.
Best wishes
Laura Eason
Head of Customer & Operations
Brilliant
Brilliant. Helpful and quick to respond. Understood query and fixed it. Perfect!
27 November 2025
Unprompted review
Reply from Nannytax
Hi Anna,
Thank you so much for the lovely feedback! I’m glad we could help and get everything sorted quickly.
Best wishes
Laura Eason
Head of Customer & Operations
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