I will share my detailed guide after I publish my domain. Just one thing after 1 year the normal domain price become very high, please reduce it or give discount sometimes as I’m going to use my purch... See more
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I am big fan of namecheap services. I am using this company from 2017 so this company have intelligent team. i was facing problem from morning so talk with namecheap agent so 3 agents changed but Alin... See more
Company replied
Support for your website is the most important thing to consider when choosing a reputable host for your main shop window. Imagine your main source of income is your website and suddenly it goes offl... See more
Company replied
Had an SSL issue at Namecheap today: a duplicate certificate I had bought by mistake, and a refund request inside the grace period. The agent, Jeyabrindha D., did the thing most support p... See more
Company replied
Company details
About Namecheap
Written by the company
Namecheap - Domain names, web hosting, email, and online security for less
Create a space online that’s all yours with Namecheap, the world’s second-largest domain registrar and global web services company.
Start by discovering the perfect domain, pair it with a hosting plan that scales with you, add security, then unleash your creativity.
Build a whole brand using our free and low-cost design tools, then promote it all using Relate Marketing Suite. Why not add a professional you@yoursite.com email address, so every communication sends the right message?
With Namecheap, you get industry-leading prices, 24/7 human customer support, and the peace of mind that security is at the heart of everything we do.
Founded by Richard Kirkendall in 2000 as a domain registrar, Namecheap has grown into a complete platform for building your presence online, with over 24 million domains under management.
Get our latest and greatest deals
Written by the company
- Visit namecheap.com/promos/ to see today's offers
- Make massive savings across our product range, every day of the year! Find out what you can save today at namecheap.com/promos/
24-hour customer support
Whatever you need, whenever you need it — our dedicated Customer Support team are online, and ready to help!
Just go to https://www.namecheap.com/support/
Contact info
4600 East Washington Street, Suite 300, AZ 85034, Phoenix, United States
- www.namecheap.com
Get fast, reliable shared hosting
4.2
Great
22K reviews
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professional support and affordable…
professional support and affordable prices
25 September 2026
Unprompted review
Reply from Namecheap
Hi,
We appreciate your kind words! It’s great to know you’ve found our support team professional and our prices affordable.
We’re always here whenever you need a hand!
Best regards,
Namecheap Team
Look great from a distance! But be careful!
Everything might look great from a distance! But be careful!
I’ve been working with Namecheap for a long time. I don’t know if it’s a new management approach or something else, but over the last 3 months, the quality of everything has really started to decline.
Customer service is terrible. Absolutely terrible.
When you have a problem, you’re first greeted by an AI. You explain your issue, and it just directs you to pages X, Y, and Z (none of which provide a solution—they’re just full of SEO keywords!).
You switch from the AI to customer service. Someone answers, and you explain the problem again.
Then they transfer you to someone else.
Then to someone else.
Each person reviews the conversation for 5–15 minutes, and in the end, support agents like Vlad—who have no technical knowledge but are labeled “Technical Support” in the chat—step in.
You explain your problem, but they respond with things like, “No, that’s wrong! Everything’s fine!” Vlad sees the world through rose-colored glasses—which is great—but he needs to see some reality too.
As I said, I’ve been working with them for a long time, but there’s no doubt now that I’ll be moving all my services to another provider!
I hope you’ll be careful!
23 September 2026
Unprompted review
Reply from Namecheap
Hello,
We’re sorry to hear that your recent experience with our support team hasn’t met your expectations, especially after being with us for a long time.
We understand that having to repeat your concern or wait while a chat is transferred can be frustrating. Our support teams handle different areas of our services, so in some cases, transferring a conversation to the appropriate team is the best way to make sure your request reaches someone with the relevant expertise. Reviewing the conversation history is also an important part of this process, as it allows the next agent to understand the full context before continuing with the case.
If you prefer to speak with a live agent from the start, you can request one during the chat. You can also mention the department most relevant to your issue or provide as much detail as possible about the issue from the beginning.
We’ve located your most recent case and can see that our team has already followed up there. If you have any additional questions or concerns regarding the issue, please feel free to continue the conversation in that case so our team can address them directly.
Best regards,
Namecheap Team
Avoid at all costs if you want to keep your domain for years
The company is great until you want to transfer your domain. I attempted to transfer my domain to another server but was locked out of the account and because the email that was registered was no longer accessible I was unable to unlock it myself. I contacted customer service and it took them a very long time to respond. By the time they did respond, the domain had expired which meant I would have to create a new account and pay, just for them to start the process of unlocking me out of my original account. They told me in the alternative I could just wait a few months until they released it and then purchase it from whichever company I decided to use. Sounded great, I decided to wait. It’s been months and it never showed as released. I finally decided to check to see who it was registered to and imagine my surprise, the company bought it for themselves for a year just to keep me from being able to transfer it to another company. What a shady, scammy way to deal with customers! Before this, I would have definitely recommended me them because their prices are so cheap but now I would tell everyone to run away! Pick a legitimate company that doesn’t use scammy, petty practices with customers/former customers.
18 March 2026
Unprompted review
Reply from Namecheap
Hello Deejay,
We’re sorry to hear about the frustration you experienced while trying to regain access to your account and transfer your domain.
Account security is something we take very seriously, so cases involving lost access may require additional verification and steps before moving forward. We understand that this can be frustrating, especially when you’re trying to manage a domain within a specific timeframe.
We’d like to take a closer look at what happened in your case, but we haven’t been able to identify it with the information provided at the moment. Please reply to our private request on Trustpilot with the relevant details so we can locate the case and review what happened.
Best regards,
Namecheap Team
Easy to use.
22 September 2026
Support for your website is the most important thing to consider…
Support for your website is the most important thing to consider when choosing a reputable host for your main shop window. Imagine your main source of income is your website and suddenly it goes offline, no one can buy anything, no one can find you. The longer it is offline then the trust factor comes into play, people worry you will not send their goods or provide warranty. All this is solved with immediate 24/7 support from people who do actually care and have the expertise to get you back online fast. I am a customer and I've been a Namecheap customer for 10 years and it is the support that keeps me here! I have sites with 123-Reg, GoDaddy, but Namecheap support is by far the best I have experienced.
25 September 2026
Unprompted review
Reply from Namecheap
Hello Scott,
Thank you for sharing your experience. We truly appreciate your long-term trust and recommendation.
It’s wonderful to hear that our customer support team our support team was able to resolve your issues professionally.
Providing reliable service and support is very important to us, and feedback like yours means a lot.
If there is ever anything we can help you with, please feel free to reach out anytime.
Best regards,
Namecheap Team
Great features for domain management and great support!
Great features for domain management, individually and in bulk, and an excellent support team
25 September 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you for your feedback!
We are happy to know you have had a positive experience with our services and support.
If you ever need any assistance, we are always here to help.
Best regards,
Namecheap Team
The support person Ajay K was stellar
The support person Ajay K. was excellent and knew how to assist in an easy to understand manner. Of all the support persons Ajay was stellar! When I receive customer service like this, I am reassured I made the right choice signing up with this Company.
24 September 2026
Unprompted review
Reply from Namecheap
Hello,
Thanks for your feedback!
We are glad to hear that you had a positive experience with our support team.
However, we'd like to remind you that reviews on Trustpilot should not include information that identifies individuals, such as names, phone numbers, or addresses. Such reviews may be flagged by the system, therefore, we kindly ask that you refrain from mentioning names of our customer support representatives in the future.
You can familiarize yourself with the policy of the Trustpilot platform in the following guidelines:
https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers
https://support.trustpilot.com/hc/en-us/articles/223402108--8-tips-for-writing-great-customer-reviews
Your understanding will be highly appreciated!
Best regards,
Namecheap Team
I was a happy customer, until...
I was a happy customer, until they began following Godaddy's practive of bait and switch pricing. Starts low, then gradually doubles. I own over 10 domains, and it gets pretty costly. I was advised to switch to their sister site, Spaceship, but they seem to be doing the same. Let's see how long before their prices also double. Besides that, I found their platform pretty easy to use, compared to Spaceship, which I'm slowly getting used to.
9 May 2026
Reply from Namecheap
Hello,
We’re sorry to hear that you’ve been left with this impression.
We’d like to clarify that we aim to be fully transparent with our pricing, and renewal prices are always displayed on the relevant product pages.
For domain names, our pricing depends on our agreements with the respective TLD registries. We operate with slim profit margins and always strive to offer the best prices possible.
For hosting, we offer discounted pricing on first-time purchases to make the service more accessible to new customers. Yet, renewals go at the regular price.
We hope for your understanding.
Meanwhile, if our Live Support may be of any assistance to you, we are always happy to help you at https://www.namecheap.com/help-center/live-chat/.
Best regards,
Namecheap Team
I would like a discount on all my…
I would like a discount on all my subscriptions.
21 September 2026
Reply from Namecheap
Hello,
We always strive to offer the best possible pricing for our customers.
You’re welcome to check out all our current offers on our Promos page: https://www.namecheap.com/promos/
To make sure you don’t miss any future deals, you can also subscribe to our newsletter: https://www.namecheap.com/support/knowledgebase/article.aspx/429/43/i-want-to-receive-newsletters-and-special-offer-notices-from-namecheap-what-should-i-do/
Should you need any assistance in the meantime, our Live Support is happy to help 24/7 at https://www.namecheap.com/help-center/live-chat/.
Best regards,
Namecheap Team
I have used their dGood domain serviceomain service for…
I have used their domain service for about a year and everything has worked well.
14 September 2026
Reply from Namecheap
Hello,
Thank you for taking the time to reply and share your feedback!
If you need assistance, don't hesitate to reach out.
We're here for you!
-
Best Regards,
Namecheap Team.
Excellent support today
Excellent support today. The agent took the time to investigate the issue properly at server level and identified that the Duplicator loopback failure was being caused by a recent HAProxy anti-bot security change.
They also helped clarify my backup options, explained the disk-usage issue, and confirmed what could safely be removed without affecting the live site.
I really appreciated that the troubleshooting eventually moved beyond generic WordPress steps and reached a clear technical explanation and workable next steps. Very helpful and professional support.
24 September 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you so much for your kind words!
Our team works hard to provide fast and reliable support, and it's wonderful to know that we've made a positive impact.
We truly appreciate your feedback and will do our best to continue delivering the best service possible.
If you ever need anything, don't hesitate to reach out!
-
Best regards,
Namecheap Team.
Helpful and professional support
I had an issue with my domain renewal after the domain had expired, and I was also concerned because I had been charged twice for two failed payment attempts.
Saranya from Namecheap support was very helpful and clearly explained what had happened. She confirmed that both failed orders had already been refunded to my card and guided me on how to reactivate the expired domain correctly instead of trying to renew it.
The support was clear, professional, and helpful. My issue was resolved successfully. Thank you for the great customer service!
24 September 2026
Unprompted review
Reply from Namecheap
Hello,
We’re extremely happy to hear that the assistance from our team left such a positive impression.
You can always count on us 24/7 whenever you need assistance!
We’d also like to kindly remind you that Trustpilot’s guidelines ask reviewers not to include information that could identify individual people, including the names of customer support representatives.
Reviews containing such details may be flagged by Trustpilot, so we kindly ask that you avoid mentioning representatives’ names in future reviews.
You can familiarize yourself with the policy of the Trustpilot platform in the following guidelines:
https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers
https://support.trustpilot.com/hc/en-us/articles/223402108--8-tips-for-writing-great-customer-reviews
We appreciate your understanding!
Best regards,
Namecheap Team
No hosting hosting server like Namecheap…
I am yet to see a hosting server like Namecheap. There costumer attendance is superb. I will chose them over and over again.
23 September 2026
Unprompted review
Pricing is going up and up and up
Pricing is going up and up and up, and there are no more discounts on renewals for many domain names.
Also, having multiple domains (none used to generate income) costs went up a lot during the years.
Edit:I changed my review from 3* to 5* as Customer Service was very quick to respond to my reply as I have a good number of domains. From the customer service perspective, Namecheap were very good over the years, and I dealt with a few other domain registrars.
23 September 2026
Reply from Namecheap
Hello,
Thank you for your feedback!
Our support team has already contacted you via email regarding this matter.
UPD: Thank you for updating your review!
Your satisfaction is our top priority, and we’re happy to hear that you’ve had a positive experience with our Support Team over the years.
Please don’t hesitate to contact us again if you ever need any assistance. We’ll be happy to help!
Best regards,
Namecheap Team
I still appreciate their Tech Support… services.
Have been with Namecheap for many years. Today I had some certificate issues and Namecheap support patiently worked with me to guide me through the problem. Very much appreciated.
23 September 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you for your kind words!
We are glad to hear you had a positive experience with our support team.
If you ever need any assistance, please do not hesitate to contact us.
Best regards,
Namecheap Team
I didn't want to renew and somehow it…
I didn't want to renew and somehow it renewed anyway
13 September 2026
Reply from Namecheap
Hello,
Thanks for the feedback!
Our support team will contact you via email to address the matter.
Best regards,
Namecheap Team
My website is down because of an email…
My website is down because of an email verification, no options where to resend an email verification, no logs to see what's actually going on, i editted my contact information to trigger that verification email, nothing worked, it couldn't have been any worse, Meta ads are already spending money to promote this website and everything is ruined now because of this
23 September 2026
Unprompted review
Reply from Namecheap
Hello Anes,
If you can respond to the private request for more details we've sent you, we can look into what happened here, and assist you further.
Best regards,
Namecheap Team
avoid it
user-friendly interface and features, but the company's policy and service are terrible
the account has been blocked and while the proceedings are underway, all domains have been stopped and websites are not working due to the registrar's fault, avoid this office
22 September 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you for your feedback.
We're deeply sorry that you've faced any inconvenience.
An email request to share more details with us has been sent to you.
When we have the information, we'll address the issue as a matter of priority.
UPD: Thanks for the details. Our team has already provided the relevant information in your support ticket. If you have any further questions, please reply directly there so they can assist you.
Best regards,
Namecheap Team
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