NAB Reviews 

I must admit injecting the NAN+ into my body is easy and it doesn’t work. But the L- GLUTATHIONE PROTOCOL is extremely painful and they say inject into the fatty part of your body. My guess is and they say to use your bum. Well this is a week after injection the NAB+. Which was absolutely fine. But the other ( L-GLUTATHIONE PROTOCOL has left me sore and with a painful wound. I hope I can add a photo of it to this review.

This bank are full of liyers take ur money elsewhere my case has been ongoing since January still i have not heard or seen any of this money back ur online chat needs to shut down ur customer service is a joke

Worst bank in ever. Went in 15 different times trying to take out coins and didn’t get one. Either the place didn’t have coins or didn’t even take my card. I even watched a person in front of me go to the machine and it took their card, I went and it denied me, then someone after me went and it accepted them. Thought it was a coincidence but I went back and tried to put in my card and it denied me for a full 15 (no one was in line). Hate the place. The only reason why I go is because I can get coins even if the place is shut. Never go to NAB. Horrible place.

Discrimination against the jobless refusing to give them a credit card even if they 300k in savings FFS! How disgusting! I vomit on NAB BS!

Our experience with NAB has been nothing short of devastating. Over time, the bank has systematically taken actions that, in our view, appear designed to cripple our business, force the sale of our family home, and upend our lives.
Despite our efforts to cooperate, communicate, and find solutions, we were met with rigid decisions, an apparent lack of empathy, and a pattern of behaviour that felt less like responsible banking and more like corporate aggression. Promises were broken, hardship pleas were ignored, and their actions often seemed more focused on pushing us to the brink rather than supporting a longstanding customer through a difficult period.
We are sharing this not out of anger, but to warn other small business owners, families, and individuals to be extremely cautious when dealing with NAB. What we’ve endured has been incredibly distressing, and no one should have to go through what we have.

Australia's worst bank by far. The staff are like AI robots and cannot, or are not allowed, to speak to you off script. It's like the comedy sketch where the "computer says no" . They make banking and home loans so hard it's just not worth the effort, there are so many other options... goodbye NAB for the second time in 36 years... I should never have come back to you the second time, but I was hoping you had changed.. you did change, but for the worse..

Less than 1 star.
Had the worst experience EVER at NAB Whitfords in Hillarys WA.
Talk about 2 incompetent, rude employees. Lorraine was a waste of space with very poor comprehension skills and even understanding the problem. I stupidly thought a branch might be better in that you could go through everything with them and deal with the problems. OMG talk about hopeless skills.
Fortunately a very nice, helpful lady in Home Loans just there temporarily gave me the assistance and immediately understood the problem.
Whilst trying to transfer the documents to her I had to listen to constant rude and personal remarks from this Lorraine. Luckily I had the manners to refrain from personal responses back.
AND just when you thought things couldn’t get any worse, this ignorant Jenny Martin started her histrionics, coming out huffing and puffing saying it was too noisy, then going back into her office and closing the door. Then she would wait a few minutes, and open the door again for a few minutes, and proceed with same said histrionics and finally getting extremely rude.
The biggest joke is that when I came for a booked appointment this Lorraine insisted on doing it in the centre of the big, open room with the doors wide open to the shopping mall walkway.
Immediately behind us was an empty office with a closing door but she refused to use it, saying her laptop was in this big open , space area. Hello!!!???? unplug it and plug it into the office plug. No, she had to discuss my private accounts and information with no privacy and have Jenny Martin act like she was in Fawlty Towers. This has been my intro to NAB, in what should have been a simple credit card application.
Funny thing is, I’m really left wondering WHY anyone would want to bank with them or have any account there.
After I told them both I was making a complaint about them, this Jenny Martin started throwing her weight around and telling me to leave the store!
WHERE do you find such delightful specimens to work for you NAB?
Actually it’s quite comical now if it hadn’t wasted my time, but good practise in NOT getting drawn into personal insults back.

NAB INCREASES CREDIT CARD CHARGES WEF - FROM 14TH APRIL 2025

We have a NAB Rewards/Classic Card that presently has a Monthly Card Fee of $24.00.
From the 14th April 2025, the Monthly Card Fee will increase to $35.00 per month, making the annual fee $420.00.

The NAB have advised that the Monthly Fee of $35.00, will be reversed if we spend $5000.00 or more in a statement period !!!!!!.

Their Fees keep going up, while their Service keeps going down, and branches being closed.

This is VERY DISSAPOINTING as we have been loyal customers of the bank for over 30years, this is how the NAB Rewards Loyalty.

Scammers don't trust

I'm a customer of many year and admittably Iim only a pension customer I had the worst expirence I've had. My health is poor and in need of fridge for medication and after exhausting all avenues ( embarrassingly ask charities for help but couldn't due to demands and I admire all charities for there tirelessly work they do) I thought NAB might help as I've never dishounered any overdraft etc. all I asked for was help in $499 as I have $200 and fridge is $699 and they shamed me to the point I started crying. They treated me like a second class citizen. I have a secure payment of disability pension that's locked in till my death and have that in writing. as I only have 28 months to live and they couldn't help me with a loan, overdraft or credit card for $499. I'm so embarrassed to ask and they( cell centre and bank tellers and because I'm heavily medicated and very doppy looking so they must'vel judged Nevada a drug person and treated me like a bum. I told them I've got both medical records and my doctors were willing to take the time out of there busy schedule to back me up but I'm just a pensioner that makes them little money. I've got under 3 years to live and a child abuse victim on redress scheme and that's how I felt again powerless child. I don't need anymore embarrassing encounters but they shamed me and tried palming me off on to charities as if Vincent and salvation couldn't help due to demand but a mega billion dollar company like NAB couldn't help me with $499 when I'm a long time customer with a guaranteed income. How unAustralian this is. If anyone has experienced anything like this please join my class action on the greed of our banks and if your willing to be televised on your banks treatment of you please join my cause on 0466651789 I'm Banks and the employers are accountable for the greed and carelessness the soulless treatment of its customers. I'm embarrassed to say I'm an Ozzie if these guys do this. Hell even if I died before paying $499 what's it to them and to have call centre and tellers to decide that( I'm heavily medicated because of medical condition) they seen me as a bum. I've never felt do ashamed of myself to ask for help off the very bank I've been with so long. I could pay the $499 I. I could pay it back in 4 weeks but no that'll bankrupt them is how I felt. I'm not using any bank ever and if that means I don't get my pension do be it because I'll go to the street people they would be more caring likely treat me better and I will be proud not to ask anyone again for help. Thanx NAB for making me feel like a low life and a bum.so do embarrassed you make me tell for asking for help. How do any of you sleep at night. I'm going to mention names of all the people I encounter 😂 n this matter. Shame 😞 n you NAB shame on you.

NABs customer service is absolutely pathetic.
In about November we were sent a letter from the CEO which I guess most of their clients would have received thanking us for doing business with them and that they were striving to provide superior service. LOL.
About a fortnight before Christmas we received a text
asking us to supply identity verification details as trustees for our SMSF. They claimed in the text that they had posted a letter a few weeks previously and
if we did not comply within a time period our bank accounts would be locked down. A few days later we received the letter a few days before Christmas.
The ultimatum was we had about 3 weeks to comply.
We had been through the identity verification process only about 18 months ago and they handled that very poorly. Anyway early in the the New Year we visited the Clare branch and supplied the staff with the required documentation and thought that would be the end of it.
But no, about 10 days later we receive another text late in the week telling us that the accounts will be locked down early the following week. So I reached out by telephone and the person I spoke to was helpful and when he checked could see that the information had been supplied. Anyway that was about the middle of January. I let him know that I wasn't happy and he lodged a formal complaint and he said that I would receive a call from NAB to discuss my displeasure..
Have not heard from them since other than on 17/2/25
receiving a text apologising for sending the text threatening suspension as it had been an error on their part. Surprise surprise as the identification had been done previously anyway! How incompetent can a bank be. Would certainly not recommend them to anyone.

They went directly into our bank account and withdrew themselves $20 without ever dealing with us knowing us or ever having access to our account in the past. Not too sure how they pulled it off but they did for about 5 minutes until they got reported and my bank is taken care of the rest. Stay far far away from someone or a company that will go into your account and steal from you cuz they can't be doing that good if they have to do that

Switching to NAB was a mistake. I trusted their CEO’s ‘support small business’ promise, but they can’t handle basics—three identity checks per call, dropped transfers, and zero internal coordination. High international fees and card payment blocks (unlike Westpac’s reliability) crippled my Meta ads. NAB’s a disaster for small businesses

NAB have been raising our interest rate every 3 months for years and they raise it even when the reserve bank has rates on hold. and when yhe reserve bank lowers the rates the NAB don't pass it on. I strongly recommend you don't take out a loan with NAB unless you want to get ripped off for the next 30 years, would give them zero stars if I could

Be wary apparently Lotto is gambling, no letter advising they charge a fee if you use a visa to buy tickets, will be changing banks to ones that don't do this scam.

Highly recommend Sara McLean home loan specialist attached to Five Dock branch
After having pre approval with Macquarie Bank and then not been able to locate the lender as they do not provide mobile numbers. I went to the Five Dock NAB branch and the male staff member booked me in an appointment within 1 hour with Sara. Sara had unconditional approval for my sons loan with 2 business days
Very impressed and highly recommended Sara to anyone requiring a home loan without a hassle

Reference Number - CIR3BD-C3-420040540 Complaint
Reference number COM-1473678.

NAB - Complaints
After waiting 20min I was directed to Mr Richard ( Manger ) from NAB Norwood Branch, on the Parade in South Australia.
Firstly, He was a disgusting and rude branch manager. As I walked out he said when you come back,
watch your manners. He yelled at me because he thought I spoke over the top of him.
I will make many complaints online such as google reviews due to his behaviour and he was clearly
in the wrong. Allow me to explain.

I received a letter stating that we needed to be individually identified as I am the director of E and J Music PRODUCTIONS P/L
Today I was identified calling 1300571771. Problem solved.
I had advised that the Beneficial Owner who has not been part of the company for many years and is not contactable,
needs to be removed.

When I called 1300571771, the lady advised all I had to do was go the branch and they will fill in some paperwork to remove the beneficial owner.
The branch manager Richard who is pudgy and bold to describe his physique, declined my request.
I said to call 1300571771 to confirm what is required of the branch, he stood firm and said that he wouldn’t do that.
He said I needed to contact ASIC. I asked who was telling the truth, him or the 1300571771.
He said it wasn’t about the truth!

It went on and I walked out because he refused to do it. This is called incompetence, disgusting behaviour, arrogant
And he should be fired for the way he conducted himself.

I drove home and recontacted 1300571771 and spoke to Susan who was lovely from Melbourne branch who has been working for NAB for 25 years.She said, you can absolutely have the name removed. The branch has to fill out a AAC form, attach it to the business profile, then call 1300571771 as the branch need to authorise it then they will remove the signatory.

What I am now requesting is the following before you suspend my account in 7 days

I want Richard to now fill in that form, and do what was required.
I want an apology for declining my request, I want an apology for his arrogance, I want an apology for his incompetence to handle
a customer, I want an apology for not knowing the banking terms and procedures, I want an apology for not calling 1300 to verify that I was asked to go to the branch, fill out paperwork. I want this said verbally and in written form.

Then you need to fire him. He is a disgusting representative for your company.

Kind regards
Elio

Nab have incorrectly charged me intl fees on local transactions amount to over $13,000. I've spoken with the merchant who has confirmed all charges are processed locally. NAB continues to charge me these fees & just redirects me back to the 'merchant'

One star is one too many. I had my account locked for fraud after transferring some money to my brother. After seeing the bank manager I had to put up with questioning from a rude person from fraud team, most of the questions were none of the bank's business. After I complained to NAB they gave me the run around for 3 more weeks before I was able to get access to my money. This bank is a joke.

have you ever heard of a bank taking it upon themselves to cancel an InsurancePolicy, then also taking it upon themselves to bring that Zombie Insurance Policy back to life soon after?
> AND then allow another company to DOUBLE the #DirectDebit charges (charge twice for that 1 policy) … well National Australia Bank did this to my mother *while she was in respite at at an Aged Care Home convalescing after hospital (and just a month after she was financially abused by someone else, that nab was made aware of)…

and then when nab is asked for comment about this they refuse to answer to our complaint; and then (unlawfully) claim to AFCA that the nab letters regarding this are "not found on NAB Systems " and that "none of the digital NAB Systems contain these documents" : says Jawad Mehmood representing nab “resolutions” team…

national Australia Bank - HowLowCanTheyGo? (Oh it gets lower - i’ll be back posting again with more disgusting examples of their unlawful actions)