NAB Reviews 

Someone literally pulled out an account in my name and Nab saying they can't close it. Taking this to AFCA

What a joke been on hold for 90 minutes, can’t get through on chat line has been 2 hours sitting in front of my computer. Have been banking with Citibank for over 15 years..since NAB took over IMPOSSIBLE to get through to anyone so customer service is now TOTALLY non existent..Good one NAB great way to lose customers

Awful. I tried to use the live chat, which states operators are available until 11pm and was waiting 12 hours for a response. Nothing.

The website also states there is customer support available on Saturday - it turns out this is incorrect.

I’m a career banker (executive level) and this place is constantly painful to deal with

A friend of mine who recently returned to Aust having been abroad 3 years and unable to access her money due to not having an Aust mobile number, needed to renew her card and pay me back a large sum of money she had borrowed from me as I had payed for a new phone. At my home, where she was staying, she accessed her account added my bank details and processed to pay me. Before it went through she received a verification code which she entered but then her payment was flagged as fraudulent. We then had to go to a branch (hard to find as many have closed) for her to prove who she was before the would re open her account and card. This is highly unacceptable and vertical impossible if she was overseas. Why can’t banks have an Authenticator app similar to Macquarie Bank which will verify your transactions anywhere in the world. I think NAN should up their services to make it easier for clients without all the hassle they now have especially for those who spend long periods overseas.

Report a dispute via phone conversation. No resolution. Upgrade to a fraud case, and another phone conversation, ni interest in the evidence to prove fraud. Just question about why I made the payment. Why didn’t I do due diligence. Even though the evidence proves I did. NAB were not interested. Obviously it’s an overseas call centre I am dealing with. Banks seem to be more interested in helping scammers

Recently had my card swapped from CitiBank to a NAB ‘mycard’, the process has been anything smooth. I followed all the instructions and it seems as though they haven’t sent me a new card, so I can’t activate or use my account in anyway. Thankfully it’s a credit card and not my actual money. I have tried for two days to phone, chat and email and there is ZERO customer service. Absolutely appalling. I’ve managed to close my account online in protest but even that seems to be incomplete and literally cannot get in contact with them. Honestly infuriating and must break consumer laws.

Since NAB has taken over the Citi Bank group side it has been impossible to communicate with NAB, they do not respond to chat, email, calls. over a week trying to get assistance with ZERO response. it is truly disgusting service on the fees and charges they charge all their customers.

They bought out Citibank and migrated everyone to their new My Card. I logged in to the app to try to get my card upgraded and went into messages. Asked to be connected with a human because the bot couldn't answer my question. Bot said it's connecting me with a human now. Waited 40 minutes and no human interaction. Meanwhile I call the phone service number. On hold for 50 minutes before I hung up. Asking me to pay $300 per annum for the card but get no service. What a joke these guys are, although I feel like we are the butt of the joke. Charging us and delviering nothing.

Elizah from the Melbourne NAB call centre was polite, helpful and a pleasure.

I had an issue with a payid transaction, and Elizah created a dispute for me.

I am overall pleased and recommend Elizah highly.

I wish there was a zero star option. Just awful. Avoid at all costs!

A lady named Nita helped me a lot in my experience, very trustworthy person with all my bank details.

Extremely poor service. Incompetent staff. Time wasters.

The help service online is just an AI garbage regurgitating useless information and running you in a loop. The only "help" you get is advice to download the NAB's mobile phone software, but that you can only do if you register with google first. If you do not want to do that, you will not get the app.

If you do, you will regret downloading it. It is useless. It does not work 99% of the time if you are overseas. And then you reallise you are stuck, with no options and with, by the second growing, number of issues. I have been with the bank for over two decades. Had problems in the past, but eventually - sometimes - I was able to get them on the phone and solve the issues directly. This is now impossible too. Sad to say, I like the constancy not the change, but the time to change has come. No longer the bank for the people, as they used to present themselves once, long time ago. Time the current management would not have even born in. The present management goes from one disaster to another. Doubt it? Try calling their "overseas support" number, or try downloading and using their "app". I am a coder myself. I wrote some garbage code in my time. But their app takes the Olympic gold for uselessness.

I am a NAB customer. Recently NAB release its Now Pay Later Visa card which splits payments into 4 fortnights with no interest. Recently I’ve been using NAB more and more because of the value I get. NAB goodies are similar to AMEX and other credit providers offering cash back or discounts albeit for lower value purchases. I have saved a lot of money from internet service provider, fuel and shopping. If Afterpay doesn’t get on board with these sort of spend incentives it will be a tough environment to compete.

Been with them for so long and still the service is rubbish. Can't walk into a physical bank because they are closing around us. Everything seems to be online either typing on the Chat line for service or when you call, can be hours before you actually speak to someone.

WORST CUSTOMER SERVICE EVER!!!
Don’t call if your life depends on it - they will switch you from one agent to another having to repeat all over again. Then to find out later the issue hasn’t been resolved!

Dear Nita,
I would like to express my sincere appreciation for the outstanding service provided by your team at Rouse Hill, NAB Branch. In particular, Vandita demonstrated professionalism, efficiency, and a client-focused approach, making my experience seamless and pleasant.

Your team’s commitment to customer service sets a benchmark, and I look forward to continuing my banking relationship with the Rouse Hill NAB Branch.

Kind regards,
Kiran Kaur

NAB's incompetence is utterly infuriating! They have repeatedly left my business stranded by blocking my credit card for an account with more than sufficient funds, utterly crippling my reliance on card purchases. Their customer service is a pathetic joke. They are utterly helpless and threatened to hang up on me simply because I expressed my profound frustration at being unable to conduct my business.

I wasn't abusive, I didn't use foul language, and I didn't make it personal. I simply asked a logical, yet desperate, question: "Why would you block my card for paying my accountant of three years when I have more than enough money in my account, and now I'm stuck at a petrol station without a card I can pay with?"

Their outrageous, stone-cold response? "Sir, if you continue talking like that, I will have to end this call."

That's right. NAB was ready to abandon me and leave me stranded, unable to pay for fuel, all because I dared to be frustrated that I cannot access and use MY OWN MONEY. What a monumental failure of a bank.

I have been banking with NAB for nearly 30 years. I had been receiving emails saying that I could borrow up to 100K all I had to do was fill in an application. So when I decided to buy a new car I put in an application for 75K as I wanted to pay out my loans and do a few things this loan was declined .So I then tried for one for 60 for just the price of the car which was also declined I was confused due to the fact that at the time I currently had a personal loan with them understandably it was only 10k but it was being paid religiously each week no missed payments for over 2.5 years and I was in a worse financial situation then. Then to rub salt in my wounds I received another email two days later stating that they would lend me up to 100k I know this is just a generated email but hey(the silver lining in this is that APS have funded the loan and at a much cheaper interest rate so you lucked out there NAB). So I thought I would try and get a personal loan to pay of the loan I have with them and my B pay and Z pay I was only asking for 10K my loan with Nab was a whole 800 which was left from the 20K and low and behold DECLINED , I get the feeling that NAB do care about the working poor anymore .
I live on the far south of Canberra and there used to be a branch at Tuggeranong which was closed for no reason about 18 months ago so the closest Branch to us is Phillip and my mother is on a wheeler walker and if you have to go into the branch which she had to do the other day it is a major walk. So I took her to the Civic branch which is always bad for parking and you have to pay for parking and it is right in the middle of Junkie central and both myself a 54 year old woman and my 80year old mother on a wheelie walker had to walk past a group of Junkies that watched us go into the bank and come out of the bank and up to the carpark with 4k on us. Plus because there is no branch in Tuggeranong to get your own money out of the atms it cost you 3.85 . GET YOUR ACT TOGETHER NAB

This bank is total bullshit

I rang Nab complaints line after noticing my account was nearly $70 over drawn after falling for a scam and loosing $600.

Based on speaking to the customer service they had told me I would need to pay the over drawn amount and I’ll get all the money back if they were able to retrieve the $600

I’ve since had to put a complaint in to the Australian financial complaints authority because nab was doing absolutely nothing.