NAB Reviews 

The app does not show transactions in order, but separate the transactions, i cant figure out all transactions if its gone through cause you have to look at another section to see what happened, cant they just show every transactions in order of the date as gone out, or received, and notes of bounce back etc. Im thinking of changing banks because of the app alone.

I used to bank with Citibank and my credit card was in credit (ie. I put too much money in it). I received a letter a week prior to Christmas that the account would be closed and the funds transferred to the Federal Government if I did not contact them by 31 December. When I checked the Citibank website is stated that NAB is now in charge of customer service. I have phoned the Customer Service number and am still on hold.Update: a person came on after 56 minutes of being on hold. I must say the customer service operator was very polite, efficient and did an excellent job.

I see a lot of bad reviews for it.

I visit it often. It used to be bad. It has improved a lot in recent years.

Still a lot room for improvement. Including search functionality, more offerings, and more ability to communicate with humans ASAP.

The direct payment team's treatment of merchants is very bad and complicated because they don't want to attract customers; they just don't want to do business. It's very bad.

My credit card has been charged a total of $460 Cash ADVANCE Fee for payments to a broker and a remitting company. I was told that I made cash-like purchases, but not actual cash withdrawals, which nevertheless attract fees. I asked to turn off the ATM cash withdrawals which they did. It had always been off but the bank turned it on. Sneaky. Be sure to check your statements, the bank will do anything to steal your money. I am a client of good standing and my account most often was in credit, which means the bank owe me. But they don't care about these things.

What a disgrace… I have been calling for a month.. over 12 hours on hold & still spoken to no one. Suncorp credit card has changed over to NAB however no one will take responsibility. Went to Suncorp, can’t help. Went to NAB same… manager told me they have no access to my card and that won’t change. So who can help me ? You can’t make direct payment have to use BPay. Takes 2 days to arrive in account ???? I’ve paid bill & now getting emails to say account due ??????? Can’t phone them as NO ONE answers, branch can’t help.
What a shambles.. however NAB is happy to pocket credit card fees.
You should be ashamed…

Despite the advertising about 'ease of approval' this process was a nightmare. Constant demands for me to repeatedly attend a branch in person to validate my ID despite there being only 3 branches in the whole of the ACT and none of them close to home or work. When I arrive they add conditions ("sorry DL, Defence ID and Medicare cards no good as they don't list your middle name"?!?). I've subsequently done it with St George, quickly easily and on-line. The agent continually calls my mobile during business hours without success (no mobile phones in my workplace) but is uncontactable when I try to call back and doesn't answer voice or emails. We wanted this to pay for Qantas travel for the points and insurance... too late. We're about to travel again so we've applied through St George... MUCH EASIER, MUCH QUICKER, MUCH BETTER!!!

Would have given a zero if that was an option, stay away, plenty of other choices around which are much better.

I am extremely disappointed with my experience with NAB rewards customer service team. I ordered an Apple product using my rewards points and paid the additional gap amount upfront. As per item description, was promised to be delivered within 1–2 weeks, yet it has now been over 7 weeks, and I still have not received my order.
Despite multiple follow-ups and even sent complaint to their website page unfortunately no response yet to this date, the customer service has been very poor. Representatives repeatedly promised to call me back, but only one did. There has been no proactive communication, no tracking number, no definite delivery time. This is unacceptable for a reputable Australian company

Customers should be aware that this company does not appear to honor its delivery commitments or provide reliable customer support. If you are considering using your rewards points or making a purchase, be prepared for significant delays and poor communication.
Advice to the Company:
Your reputation is at stake. To improve:
1. Honor delivery timelines or provide transparent updates when delays occur.
2. Improve customer service responsiveness—return calls as promised and keep customers informed.
3. Implement accountability measures for unresolved cases to prevent frustration and loss of trust.
Failing to address these issues will continue to damage your credibility and customer loyalty.

Closed my account because of inactivity for 6 months. No warning.

Impossible to speak to a human. Chat option just doesn’t answer the question

If I could give them less than one star, I would! After being a customer for years with a healthy income, I decided to open a business account for a side business. NAB refused to open the account and would not respond when I tried to contact them to discuss it. I will be moving all of my accounts elsewhere and will make sure that everyone I know doesn’t bank with NAB. People first, what a joke!

You can’t complain about there My Card Customer Service because there in none!!! 😡

SMS to international phone numbers not working for months. It's unaccetable. NAB do something!

I opened my NAB account back in 2018 and I regret doing that today. They're a terrible bank. I needed my latest bank statement which includes the last 2 months but their idiotic system only generates it from February until August and their custom dates option is broken, like the bank itself. So I submitted a request 24 hours ago they still haven’t sent it to me, so I decided to chat with a bank rep, but no one showed up. For a bank that makes billions in profit, they decided to use AI to ruin the Customer Support experience. I’m pretty sure Westpac and other banks are quite bad or maybe even worse than NAB but I’m taking all my money there now.

Went to open a business account on their website today and got half way, and their search function is terrible didn't have the catagory I work in (live events) and they don't have a select "other" box.
Their contact number was also hard to find
I put this in their feedback form on their website hit submit and got a wonderful "I'm sorry but there was an issue please try again later" and then I proceeded to give up on them

Nab treat you like a criminal when doing transfer from your account to another you get interrogated keep on the phone for hours with no resolution and you still have a frozen account because there questions are to personal and there not the police so you do not have to answer I would like as many people as possible to join in a class action lawsuit against the banks because the ASX will take off in January and there wanting to keep all the money possible to invest in the ASX while branding you investment a scam

After banking with nab for 25 years we are moving all out banking somewhere else. Their customer service used to be really good, now its the worst around.

Thanks Citi for selling to NAB who has no place in the retail space. What a disgusting transition. Can't do anything online and it's an hour to speak to anyone to get you money. Why buy a business for all your customers to leave and not test service delivery? Going to be some class action lawsuits...

If I could give this app a negative I would. A Citibank customer who was forced over. Took a long time to set it all up and then it did not allow me to pay my bill. My due date was also changed from around the middle of the month to the 1st. It took an hour and 15 to get through to a person and then 15 minutes later I was advised to go to a post office to pay my bill.
Also, as a Citibank customer my annual fee was $55, now it is $155. As soon as I pay this bill, cash in my rewards I will cut the card up: